If you get an error while backing up your iPhone, simply click the button to contact us in the Back Up window to email us and we'll reply and help.
Note: If you have turned on encrypted backups, Decipher TextMessage will prompt you for the backup password that you previously set in iTunes, Finder, or another third-party app.
Decipher TextMessage can also import backups made in iTunes, Finder, and other third-party apps.
Click here to see how to make a backup in Decipher TextMessage or iTunes/FinderClick here to contact customer support.
There are lots of ways to reach us: