Contact Decipher Tools Support

Please give our F.A.Q. a read before sending in your question. We have lots of informative answers about deleted texts, backups, how your texts are organized and other helpful info.


Go to the Deciphertools FAQ

We're always excited to hear from our customers, especially if they are having a problem with our software that we can assist with. Please send us a note with this form, and one of our developers will answer you directly. We strive to have prompt, courteous, and useful responses!

This form will allow you to send a secure email to Decipher Media. Your email address is not logged by this system, but will be attached to the message that is forwarded from this page so that we can respond.

(We do not share your email address with any third-parties. Ever.)
Please make sure your address is correct. Otherwise, we can't respond!

For immediate answers, you may find these Decipher Backup Repair topics from the FAQ helpful:

For immediate answers, you may find these Decipher VoiceMail topics from the FAQ helpful:

For immediate answers, you may find these Decipher Backup Browser topics from the FAQ helpful:

For immediate answers, you may find these Decipher Activity Transfer topics from the FAQ helpful:

For immediate answers, you may find these Decipher Phone Refresh topics from the FAQ helpful:

For immediate answers, you may find these Decipher Chat topics from the FAQ helpful:

Don't forget to read our F.A.Q. first! Really, your question might be answered there!
If your question is about recovering deleted messages, please read our frequently asked questions about deleted iPhone messages.

Please check our F.A.Q. for answers to common questions about recovering deleted text messages.

If you're still getting an error trying to restore in iTunes, please let us know what error message(s) you are seeing. (If you don't remember the exact words, that is ok!)

Please try to explain your issue as best you can. But no worries, if there is not enough information, our Decipher team will follow up with some questions to help us sleuth-out your issue!