Testimonials and Reviews for Decipher Tools

Thank you for submitting your review! Your review will appear on our site after it's been moderated for spam.

Do you need to save iPhone text messages or voicemails to your computer? Do you need to fix a broken iTunes or Finder backup? Here is what some of our amazing customers are saying about Decipher Tools.

Our customers and their feedback help us deliver better software. We actually listen and respond. What a concept.

If you have questions or need help, please contact us directly using this link so that we can provide customized support to you quickly and directly.

Viewing reviews 1 to 100 of 1992

Chuck

November 19, 2024 9:37 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

I got so Lucky, I had just about given up on restoring my iPhone 14 max from a corrupt back-up file. I had spent two weeks of fighting and stressing and cursing I talked with apple talk to Microsoft and they had no solution. I came a cross a link pretty much on the last day I'm stressing here an about to give up and just accept my fate. But I was doing some research on trying to troubleshoot this when I came across a link / POP up to their website. Decipher Backup Repair. Long story short the program did its job correctly but I was having internal conflict issues with my USB, typical AMD problem. I contacted them they give me a list of fixes to try another options and it worked. So my phone is back to normal. The response was quick and the repairs were laid out so that I could understand how to do them even if you were not too computer smart. It's nice to see a company that stands behind their product and no hidden fees. Thanks again

Scott Middleton

November 19, 2024 3:16 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★

I am absolutely thankful that this exists, as I hadn't been told by Apple I could upload to the cloud for free to transfer my 214GB backup to icloud for free before swapping my phone for a new one under warranty and relied on my itunes backup, which when I went to restore said was corrupt!!! This tool saved me and I now have my phone back, it did take two attempts, as it wasn't pointed out the size of space required on my c drive needed to do, so I spent the firs 5 hours wasted, but whilst it did take a long time, another 7 horus or so in attempt two, it did work, and for that I am over the moon!!! thanks Scott

Laura

November 18, 2024 9:19 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

I was switching from an old iphone to android and really wanted to save my text messages. I reached out on a Sunday with a question and received a reply within minutes!!! Wow! It turned out it was an easy fix. I was able to follow the instructions and had all my messages saved in no time. The nice part is that they are easily accessible on my hard drive. No having to navigate the cloud. I highly recommend this product. I am really grateful for the excellent customer service.

Debbie Walsh

November 15, 2024 11:28 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

I needed this program for a court case. I was able to download the entire text string instead of taking tiresome screen shots. The texts have the name, phone number, date and time. More than enough I needed! Thank you Decipher Text!!

Poru

November 12, 2024 6:44 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Kudos to the team for their exceptional customer support. I had a very old version of Macbook Air and very old version of iphone backup thus had abit of trouble on the repair, but the support I got from their tech rep and senior engineer was extremely impressive and helped solved my issue very quickly.

Decipher Backup Repair does its job!

November 11, 2024 12:23 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

I could not restore my iPhone with the iMazing backup and Decipher Backup Repair did its job: it repaired my backup, restored my iPhone and saved me many hours of hard and tedious job of recovering the info. Thanks Decipher Tools!

Arne

November 3, 2024 12:57 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Had a broken backup and nothing seemed to help with my issue. Was a bit sceptical about buying this software but man am I glad I did it! Since my problem was a bit difficult it did not work right away but the customer service was amazing! After some e-mail contact with the lead developer, my backup could be fixed and I have all my photos and videos again!

Paul

November 2, 2024 11:32 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Finding this company has been a lifesaver! I had just about given up on restoring my iPhone from a corrupt back-up and stumbled upon Decipher Backup Repair. After being a little skeptical about if it could be successful, I took the chance, and it's paid off. I was able to step through the very easy guide and repair process which had my phone restored and all my photos have been saved. Thank you to the Decipher team - you are all amazing!

Matt O.

October 25, 2024 7:07 AM - Reviewing Decipher Messenger Export
★ ★ ★ ★ ★

This is the second time I’ve contacted Decipher Tools for support. Both responses have been fantastic. Your product support is the best I’ve ever encountered, fast and spot on. But your product works so well I rarely need to contact support. Thanks so much for your help!

Minh T.

October 24, 2024 9:15 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

This is truly a honest opinion. I tried over and over to recover my daughter's phone. I did a normal backup and restore. The restore failed over and over. I tired multiple methods. I ended up giving this a shot based on the price. IT WORKED!!! it repaired the back up file and fixed my restore issue! UNBELIEVABLE! THANK YOU SO MUCH

Matt

October 19, 2024 7:07 AM - Reviewing Decipher Messenger Export
★ ★ ★ ★ ★

It works! It just works exactly as it's supposed to. If only FB could get their data download to work as well! And after not using for over a year, I get the software update for no charge and it just keeps on going. So impressed with this software.

Dan

October 16, 2024 6:17 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

I spent 6 hours trying torestore a backup to a new phone after losing my last one. This app works!

EE

October 13, 2024 10:35 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

I can attest to the fact that this is a great program and does indeed provide the backup one would need for the text messages for whatever reason. BUT,... more importantly is the promise and delivery of customer service. I was having issues with using the program, not because of anything the company did, I am just extremely technology challenged, and never have been able to help myself with any programs. I sent messages asking for assistance, and the messages were always responded to in an extremely fast timeframe, on weekends as well as evenings! This is truly a wonderful service to have when one needs to get a task done and needs assistance. Kudos to Decipher Tools for living up to their brand promise, and also for providing a service that is needed in todays world... A huge THANK YOU!!!

Tanaka

October 9, 2024 1:15 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

saw all the 5 star reviews and I was like... yeah right. tried 6 different iphone backups on my PC over 3 sleepless days before I finally decided to bite the bullet. watched the restore for 4 hours and I couldn't believe my eyes. Why iTunes doesn't naturally have this service.... we'll never know. Awesome tool. Thank you so much.

Sean

October 8, 2024 11:50 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Jumped into a pool with my iPhone 11pro in my pocket which drowned it dead. Took the occasion to upgrade to a 14 pro. However, when I went to restore, it said the backup was corrupted. The only other backup I had was from 2 1/2 years ago with a 6 plus which did work but was obviously missing a lot of photos. Decipher didn't work on the first run but the advanced tools worked (had to delete one file additional file). Now, I've got everything back. Just need to figure out how to get my Apple Watch paired and the fitness data moved over.

terry

October 7, 2024 9:31 AM - Reviewing Decipher Backup Browser
★ ★ ★ ★ ★

Due to some miscommunication with apple my iPhone was wiped and only backup was corrupted. The team at Decipher worked with me and though the backup repair tool could not fix the problem the backup browser did allow me to recover my photos and other important bits. Apple offered nothing! Great software and people!

Boyd Jackson

October 5, 2024 7:57 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Rode my motorbike over my phone today and had to buy a new one. As I moved my old back up file to an external drive to save space, it got corrupted on the way through.
After spending hours trying to fix it I stumbled upon this app. Not all the reviews I read were favourable, but I proceeded, with a little trepidation, and low and behold it fixed my corrupted back up and everything worked out well.
This app saved my sanity!

Owen

October 2, 2024 9:16 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

I bought a new iPhone and the Apple Store had me wipe my old phone before leaving the store. Then, when I got home and went to restore the backup I had made from my old phone it said it was corrupted. This tool really got me out of a bind otherwise I would have lost everything! I know how challenging reverse engineering can be so I really appreciate all the time that was put into making this!

Amethyst

September 25, 2024 3:24 AM - Reviewing Decipher Twit-DM Export
★ ★ ★ ★ ★

Purchased this after Twitter data download did not display the full message thread for some accounts, and ended in 2022. I could search for the topic within the message on side bar but when I clicked nothing came up. It seems to be some sort of fault in Twitter coding. Decipher Twit DM export managed to get the entire DM threads for me so now I have the messages I wanted, which were important to me for personal reasons. Fast and easy process. Five Stars. Thanks.

Fred

September 24, 2024 8:52 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Lifesaver. Simply put, if you have a problem with an iPhone backup being restored use this utility. It saved me from the loss of ten years of iPhone data and history.

david

September 24, 2024 3:48 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

It repair my 40GB backup as stands. Some old apps that I had in previous phones appeared again, but not a big problem.
Ha recuperado mi backup como promete. Han aparecido alguna apps antiguas que tenía en otros teléfonos, pero no es un gran incoveninte.

Anthony Acero

September 23, 2024 10:51 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

If you’re anything like me, iCloud isn’t a tool you use because that just means your data is in a server somewhere and if that service shuts down, you’ll never have your precious memories back. I had a problem with my iTunes backup where my phone would go through with the restoration, right up until it had 1 more hour to go. That's when I'd get a message stating that the back was unfortunately corrupt.

Thankfully through my research I found Decipher Tools on Apples own website through an answer to a question someone else had! I did my research on this site and was a little weary at first but had seen that this company had at the very least been in business for 9 years since there's a video on Youtube of someone helping people and showing how the tool works. That was enough for me and seeing all of the other testimonials gave me a little more solace as well. I purchased the tool and got a license code in my email and I was ready to start repairing my backup! At first the backup did not work so I did the advanced repair. Unfortunately for me again the advanced backup failed as well. You would think that this would be the end of my story because usually when asking for help it feels like talking to a void and you may never get a response.

When I tried contacting the team, Kelly Wilkerson (the co-founder) wrote back to me within the hour! She was incredibly helpful and very informative. My problem was not fixed within 1 day but Kelly proceeded to help me over an entire week! I thankfully restored my phone and I just couldn't be more happy that I still have pictures of all my trips, family and even conversations that mean so much to me

Thanks Decipher and I hope whoever reads gets at least a slight idea of how hard this company will go to save your data.

Vibhav Singh Raj

September 21, 2024 10:11 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Unbelievable software, was able to recover a corrupted backup with hundreds of photos, chats, and contacts. The website and software may appear slightly dated, however, the service is absolutely world class. I rushed into the payment process as I was terrified about having potentially lost years of memories however it was completely safe and honestly, it was perhaps the best 30 bucks I've ever spent. Took me the whole day to analyze and fix the backup as it underwent the normal and advanced diagnostics, but in the end it pulled through while I'd pretty much given up all hope. Absolute legends the Decipher Tools team!

Ethan

September 16, 2024 10:14 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

I honestly cannot believe that this program worked. I have tried various other programs that offer the same data recovery and repair and they always have a caveat. This actually repaired a broken restore file after updating to iOS 18 and I was unable to retain any of my photos or messages. I don't use iCloud because I prefer local storage. I backed up my phone prior to the updated and I was devastated when the update failed and I had to set my phone up as a new device. I tried to restore from the backup I made and iTunes would not complete the restore even after copying the restore file to multiple computers. Thank you so much!

guytreg

September 12, 2024 4:08 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Super....you save my iphone ...and my life :)

Brad C.

September 5, 2024 8:56 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Worked as advertised. Fixed my 250 GB backup I created via a lightning cable and iTunes. Glad to have my photos and data back! I know I will be more diligent in the future about saving my photos now ;-)

Letetia Ware

September 5, 2024 4:10 PM - Reviewing Decipher Messenger Export
★ ★ ★ ★ ★

Facebook is such a poorly designed and frustrating tool and I purchased Decipher Messenger Export so I could save an important conversation with a new client as a PDF in my computer client folders.

Whilst the instructions looked very clear - the Facebook navigation and behaviour did not match the instructions and only part of the conversation was downloaded.

There are two parts to my positive feedback. Firstly - the technical support was very prompt, immediately understood the issue and gave clear directions on how to navigate through Facebook's horrid and inconsistent interface. And secondly - once we had the data extracted - the tool worked perfectly and the presentation of the product is terrific.

I'll definitely keep using this product and I very much value the promptness and commitment of the technical support.

Catherine A.

September 2, 2024 8:27 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Thanks to you and your team. Your customer support is 10/10.

Michelle Hudiburgh

September 2, 2024 8:27 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

After my backup would not restore, I purchased Decipher Backup Repair. This product fixed the issue and my phone was restored!! Yay!!! MORE THAN THAT, however, the customer service was beyond my expectation! Thank you, Kelly, and Decipher Backup Repair! YOU ARE AMAZING!

Lora

August 27, 2024 4:13 PM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

This software delivers what it promises. The steps to backup your phone before it can do its thing are somewhat clunky, but if you follow the instructions, the results are astounding! Worth every penny! I ended up buying extra licenses for additional phones. I’ve also used the PDFs as attachments in official documentation, which came in VERY handy.

David C.

August 27, 2024 1:18 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Ef-en-eh, it worked! Was so skeptical. No other tool on the market does this imo. Huge W today. Used to fix corrupted backup. Thanks

Robert Benton

August 26, 2024 5:41 PM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

This app did everything they said it would. Took a few tries to figure how best to use it. I decided to create Pdf's for each conversation rather than all at once. Hoping they come out with other software for other platforms. Grade A+

Scott H.

August 26, 2024 10:19 AM - Reviewing Decipher Messenger Export
★ ★ ★ ★ ★

I absolutely love this program. I have reconnected with my high school girlfriend on Messenger two years ago and have been texting each other every night. We are 69 years old! Your program has allowed me to preserve our conversations, it means a lot!

Erica Daher

August 26, 2024 10:19 AM - Reviewing Decipher Messenger Export
★ ★ ★ ★ ★

I was so happy with Kelly in customer service. She responded so quickly to me and our large email thread. She even created a couple of updates that helped me with Facebook messenger. I am so grateful through all of her hardwork, I was able to get what I needed with this program. Thank you so much.

Daniel C.

August 24, 2024 10:37 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

This actually worked. I can't believe it. Like actually. 30 bucks well spent. I was freaking out because I needed to use a 2 year old backup and it worked even on that when all the other things weren't working so 100% worth it. Thank you whoever programmed this thing.

Kitty

August 22, 2024 7:53 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

I was beside myself when my phone broke and when I took it to an Apple store instead of replacing my phone, they actual erased it and fixed one of the 3 problems. I tried to do an iTunes back up and it came back as a corrupted file. I purchased the Decipher Backup repair and after many shed tears this week I was able to retrieve all my lost information! I had been to my grandsons graduation and just back from a fantastic vacation plus i had over 5,000 pictures and all was lost. I got back all my important work items and messages/voicemails from deceased relatives. My phone was back to where it broke. I have used their text message app and it printed documents I needed for court. I can't thank this company enough! Even when i backed up to iCloud and iTunes I could not get things recovered. You all pulled the rabbit out of the hat!!!!!

Peter Boomputte

August 16, 2024 4:33 AM - Reviewing Decipher Messenger Export
★ ★ ★ ★ ★

Really wonderful, easy to use, application presenting full conversation in a clear presentable way.

Dolan

August 15, 2024 11:07 PM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

They literally got back to me within hours and helped me recover the data from an old backup I was able to restore using EASEUS. Also they tweaked the installer so I could read the messages using their recovery software. Was skeptical at first but happy I tried this product out. 5/5 on everything.

Andrea Rinaldi

August 11, 2024 2:47 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Just Thanks, no more words to write... u saved my life <3

Abdul Basith

August 8, 2024 11:58 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

My whatsapp chat got deleted, so when I tried to restore from my backup, it said currpouted and my iPhone was completely deleted. I went for many shops and searched many sotwares but I did not get a serious help. I started using my Iphone as new for 3 days. And i wanted to give a try again hoping it will work. So i came across Decipher and i gave a try. Serisouly it saved me and i cannot even forget this ever in my life. My phone has 7 years+ worth of data and all came back to me with the help of Decipher. Thank you Decipher team for the wonderfull app. You guys are great!!

Kei H

August 6, 2024 10:21 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

I had a corrupt iPhone backup. I was so frustrated and as a last resort I decided to try Decipher Backup Repair. Like many others, I was skeptical of using software that I found online...but it worked! I now have my phone restored. It saved me 2+ hours of going and waiting at the Genius Bar (and possibly them telling me nothing could be done)! Thank you, Decipher Team!

Scott

August 6, 2024 4:29 PM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Worked great as advertise! Simple and easy to use. Best part?? It WORKED!

Kevin from Richardson

August 4, 2024 1:01 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Decipher Backup Repair is the real deal and a life saver! I smashed the screen on my iPhone XS and decided to trade up to a iPhone 13 Max. I did an iTunes backup only with no iCloud backup (bad idea) so I had only one way to restore. When I tried to do iTunes restore on the 13 Max, I got the dreaded "Cannot restore because the backup was corrupt" message. I had 15 years of photos, videos, etc on the XS so this was terrifying! As we all know, Apple doesn't give a hoot if you get this message - all you get is a "sucks to be you" kind of response. So I had to look for 3rd party solutions and interesting enough, Decipher was one of the first hits when I did a Google search on "iPhone backup data corrupt" search - I found the very useful Decipher blog first. Thinking it would be too good to be true to find the best one first, I looked at others including iMobie, Reincubate and Mr. Fone Wondershare (the silly name alone scared me off), but Decipher Backup Repair was the only one that provided exactly what I wanted (to repair/restore the backup that was corrupt) and looked legit. So many kudos to Decipher and deep shame for Apple that their iTunes software sucks as bad as it does.

Rushey hu

July 29, 2024 8:44 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

I am writing this review to thank the developer team members Steve and Kelly for their help in purchasing and using the "DECIPHER BACKUP REPAIR" software under their professional guidance.
After three days of technical guidance, this morning Kelly Wilkerson brought me good news, she provided me with my iTunes backup structure and suggested that I clear my photos and restore them from iCloud. I then got up with excitement to operate, iTunes restore actually carried out normally, I was afraid of losing data with apprehension, when the restore was completed to unlock the phone, I was excited, all my learning materials and chat history are in, and there is no error, which reminds me of IOS 17.5.1 This system bug, it appeared on my phone very early, it will cause the photos of the phone's local storage space can not be optimized with iCloud storage, In addition, this backup may have backed up the cache files of the software, so it caused this error.
Finally, I would like to thank the team for their technical support and help, and wish the team better and better.

Jose V

July 28, 2024 4:15 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

My 4 year old iPhone had finally gave up on me. The new iPhone would not restore from the backup file because it was corrupted. More than 8 years worth of pictures and contacts along with passwords lost with no way of retrieving them, until I searched the internet and found Decipher Tools. In just a few minutes it gave me a preview of the files that where corrupt and that it was able to fix it. I just like millions of others have struggled with websites and programs claiming to fix problems that seem impossible to fix, but Decipher Tools works and gives you the ability to add another device in the future. Thank you guys for making a product that actually works.

Faisal

July 27, 2024 3:55 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

This tool is a LIFE SAVER! I was hesitating at first, given that it is a third party application. however, I took the risk and paid $30 and it is the best $30 I've spend. The tool diagnosed my corrupted backup and repaired it within 1 hour. I was given a copy of the repaired back up to restore it and it worked really well. I'm now enjoying my data which I was unable to retrieve due to the corrupted backup. Thank you Decipher Team. You guys are amazing.

Livia

July 24, 2024 5:15 PM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

This is an excellent product with really excellent customer support. It is very user friendly. The only reason I needed customer support was when I got a new laptop and had some issues re-loading it. No issues with the software itself, I just had to update to the newer version and download a new iTunes. But, Decipher customer service was there with me every step of the way...quick replies EVERY time!
They say they are a small company, but they provide more impressive support than many larger companies.
You won't go wrong with them...thanks Decipher!

Wow!!!

July 21, 2024 11:18 AM - Reviewing Decipher Messenger Export
★ ★ ★ ★ ★

This product rocks!!!! The ridiculous lack of capable tools in Facebook and Messenger natively made me look for a solution to export my messenger history. Deciper Tools absolutely did the trick and would strongly recommend this tool if you have needs for this capability.

Tara S.

July 18, 2024 2:03 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Thank you so much! Your software is terrific. I’m a solo attorney and it is so difficult to find reliable and usable software to help with digital evidence. Thank you, thank you!

Bob Mann

July 16, 2024 2:03 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

I was sceptical about this software but it absolutely came up trumps and fully restored my wife's iPhone SE from a corrupted backup. I had to use the "advanced" recovery mode after the simple (first pass) recovery didn't work. But I now have a fully working phone again. Thank-you very much! Well worth the $30 licence fee.

It Worked!

July 14, 2024 10:12 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

We thought we lost everything when we had a corrupted backup. Was skeptical about paying for this tool, but took a gamble and IT WORKED!

Nancy

July 12, 2024 9:17 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

I bought this in 2023 when my ex took me to court over custody. With the need to save text messages as evidence, I knew endless screenshot would be difficult to keep in order and present. I spent $30 and still use it today to save our texts periodically. With the new edit feature, I fear my ex will go back and edit messages to make himself appear better in future court proceedings.

I went to update/save my texts the other day and the program crashed. The next morning I had an email from the company telling me they saw my program crashed and how to fix the problem. I hadn’t reported it. Great customer service if you do have issues.

The only thing I’d critic is the FAQ page is extensive and appears repetitive.

Mike

July 2, 2024 10:34 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

I was having consistent problems with another product. I tried the decipher tools app as an alternative. I had a problem with the initial backup which was unrelated to Decipher Tools, I emailed support, who responded immediately and helped me work through an issue which was related to the iPhone encryption. The help documentation is excellent, The program is simple, quick and it tells you EXACTLY WHAT ITS DOING! which Any Trans does not.

Chas

July 1, 2024 3:07 AM - Reviewing Decipher Messenger Export
★ ★ ★ ★ ★

Love it! Guides me through every step of saving Messenger texts and works perfectly. It's definitely one of my go-to apps.

A

June 26, 2024 10:17 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

I was having issue with my corrupted backup and it couldn't restore the backup due to older iOS version as my backup is on newer iOS version,
I contacted support and they guided me with instructions to downgrade backup and it works flawlessly - The engineers are professional able to solve customer problems.

Excellent customer support and quick response.

Veronica

June 26, 2024 7:09 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

I am pretty technical savvy I think to think but for some reason was having issues getting my phone to connect and stay long enough to upload what I needed to my mac. I emailed customer service and they really walked me through the issues of potentially what could be going on. I was honestly super impressed with 1. how quickly they responded back 2. how detailed they were 3. how much they sincerely wanted to help you fix the problem. I am incredibly impressed with the customer service end of things. Its a great software to offer but their support team is unmatched. For being a small company you can tell they value each person and want to help. Thank you for being so kind! Great great company!

drakwondersky

June 25, 2024 12:14 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

if you are hesitant to buy this like i am before i bought this, no need to be hesitant. this stuff truly works.

Sebastian

June 24, 2024 11:03 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Works perfect, also perfect support

Michael Z

June 24, 2024 10:52 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

My wife's back up was corrupt and she lost 4 years of data on her iPhone. I download the Decipher Tool and ran the program and it not only found the corruption but it also repaired the corruption. I was able to upload the back up to her phone and everything was there !
Great tool and anyone who is in the same position I was in should not hesitate to download and pay for this Decipher Tool!

Katherine M.

June 24, 2024 6:18 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

I am loving the app so far as I am using it for court. I agree with Decipher TextMessage's 5 star reviews!

Carolyn L.

June 19, 2024 12:08 PM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

I am a paralegal and this is an excellent tool for extracting text messages from iPhones for use in discovery responses. I love that we can choose to backup text messages only (not the entire phone) and then select which conversations to export as PDFs. This is definitely better than clients sending us "screenshots" of text messages! Excellent customer service! I would highly recommend this tool for legal professionals.

Patrick D.

June 18, 2024 9:44 PM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

I’m a retired lawyer. I purchased DTM because of how handy it made preserving my text messages.

Josh Wethington

June 18, 2024 6:18 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

It’s great when you get an immediate response when you have an issue.
I’ve used Decipher for roughly 5 years on multiple PC’s and I’ve never had an issue until yesterday when I emailed the support team regarding the parenting tool. Within an hours the customer support team was able to troubleshoot the issue and resolve my problem.
Thank you Decipher team!
Great product and support.

Cat

June 17, 2024 6:24 AM - Reviewing Decipher Backup Browser
★ ★ ★ ★ ★

Thank you for the explanation and clarification on what to do! You're awesome. You guys have the best customer service hands down. I appreciate that.

Alon

June 16, 2024 9:44 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Simply put: Life savers!! Was trying different tricks for 2 days. Talked with 2 levels of apple technical support. Nothing worked. Then in a few minutes we got all our data back using Decipher Backup Repair! It was so quick and fast that we keep checking the phone to make sure it's real. IT IS!

Sharyl

June 12, 2024 6:24 AM - Reviewing Decipher Insta Export
★ ★ ★ ★ ★

I found Decipher Insta Export very useful and easy to use. Thank you and the Decipher Tools Team for all the help!

Dan M.

June 10, 2024 9:53 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Decipher TextMessage was very useful in a civil litigation where I had to produce 3 months of text messages for a court case. Thank you!"

Incredible software and even more amazing company, people & support!

June 7, 2024 5:46 PM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Seems like a no-brainer, to export and save/print evidentiary text messages from a device. Unfortunately, for this and a growing list of simple needs these days, Apple drops the ball. Fortunately for Apple users, this is where Decipher Tools picks up and runs, like an all-star NBA player. This app is brilliant and works better than expected. If the app weren't amazing enough, the staff and their support of this app is stellar! They are REAL people who understand your REAL problems and needs, and also take you REAL seriously when you have an issue, explaining fully and communicating thoughtfully to their customers, no matter the question. This is the best money I've spent in ages - thanks much!

E. Searles

June 4, 2024 7:14 PM - Reviewing Decipher Messenger Export
★ ★ ★ ★ ★

This software is amazing! I highly recommend it for anyone needing to copy messenger messages or Iphone messages off their phone and convert them to a pdf for important use or protection! It's worth the price paid! You will not regret it!

Mitch

June 4, 2024 3:26 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

i was skeptical about this product, i wasnt sure if reviews were real or not, but i was desperate so i bought it anyway, and i cannot thank it enough!

My backup was taken on a jailbroken device. 190gb's worth of data, every time i tried to restore via itunes i got the "itunes could not restore this iphone because an error occurred while reading from or writing to the iphone". - it was very frustrating not having my data.

i used this software, and let it do its thing (all automated) - once the new backup was generated, i restored the phone once again. It took an hour or so total, but the device was restored fully! With no data loss what so ever, i cannot be happier, it did exactly what i wanted and i urge anyone with issues to try it!

This works exactly as it says it will, and i couldnt be happier,

RC

June 1, 2024 10:31 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

I was searching for couple of days for a tool to recover a corrupted iPhone backup file on my Mac. I tried 4 different ones and they did not work at all. However, Decipher Backup Repair was able to see my corrupted backup file instantly and was very fast in creating a new version. The new iPhone was able to be recovered using the Decipher backup file. Great product and the price was very reasonable.

Ryan Chao

May 29, 2024 8:38 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

These guys are my f---ing savior, in the beginning the software are not working, so I wrote mail to them
the reply me in 10 mins!
When they realize my problem, they give me lot of directions, for example, they told me to do all the steps I did again but this time using the log collector to record what might be wrong in the process.

In the end the software developer found the problem and gave me the solutions

my life, my a--, my precious data are back becuz of Decipher

Diane Burnell

May 27, 2024 10:19 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

I was almost in a panic mode to figure out how to get a text message thread to my attorney. Decipher TextMessage was the answer. Over Memorial Day Weekend, I was attempting to get this thread to my attorney. I was having trouble downloading the old attachments. I reached out to the developers of the software. WOW! Over the holiday weekend they responded! So impressed. I was afraid I wouldn’t hear anything until Tuesday. Not only did I hear from them once but twice. I would recommend this software to anyone who needs to send a text message thread. Their customer service is 100% great!

Dieter

May 27, 2024 8:28 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

iTunes failed to restore with unspecific error. Data was also in previous backups. iTunes didn't notice it.
Apple support wasn't helpful at all.
Tried out 2 other tools but with poor results. Spend "days" in trying to restore all my data, but result was not 1:1 as expected.
This was my last chance and it worked even with amazing speed and without any trouble during the whole process.
Finally I'm totally happy to have found this tool. Absolutely worth the money !!!

John H

May 23, 2024 6:26 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Very happy with this product indeed! I needed to pull messages off my macbook pro as they were no longer on my iphone (lets just say I was manipulated into deleting my text messages from someone). I was able to not only pull what I thought was on my phone, it actually pulled messages dating all the way back to 2019 (5 years!). In a matter of minutes I had every text message I needed. I also recommend turning on your message function if you have a mac!

Emma Kelly

May 16, 2024 11:18 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Not only a great program, the customer service is the best I've come across in years. They stick with you until the problem is resolved. Very impressed.

Chris - Indianapolis

May 16, 2024 10:45 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Everything you guys have initiated and anticipated made this a smooth process of selecting my text conversations and printing them! I am astounded that my long-term attorney - as well as another well known attorney - coupled with my county courthouse and local police department did not know anything about Decipher Tools! People in the legal world need to know about this great tool for $29.99!

Marvin

May 10, 2024 7:04 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Favoloso! Nemmeno il supporto Apple ha saputo aiutarmi, ero disperato e pensavo non ci fosse soluzione per recuperare il mio backup. Invece tramite Decipher Backup Repair sono riuscito a riparare il backup e riavere tutti i dati che altrimenti sarebbero andati persi. Ho speso circa 30 Euro ma ne è valsa assolutamente la pena.

Fabulous! Not even Apple support could help me, I was desperate and thought there was no solution to recover my backup. Instead, using Decipher Backup Repair I was able to repair the backup and get back all the data that would otherwise have been lost. I spent around 30 Euros but it was absolutely worth it.

Vic

May 9, 2024 10:21 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

I had a back up from 2022. Had so many things on it I didn't want deleted. iTunes said it was corrupted. Heard about this site and their software. What's $30 to keep all my things. First try worked like charm and have all my important stuff once again! Id recommended to anyone needing help with issues like these!

Martha S

May 8, 2024 10:45 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

I've been a customer for a few years and I'm very happy with this tool. I use it for two things. First, I use it as a "scrapbook" of sorts. My mom and other loved ones have passed away in the last few years; this tool has allowed me to preserve my texts with them for sentimental reasons, but to delete the text threads from my phone so I can free up space. Second, I have used it to extract text messages for use in a court case; it is much cleaner and seems more legitimate than taking a bunch of screenshots. I'd also like to mention that I needed assistance recently from customer service when I ran into an issue after migrating from one laptop to another; the service was fast, friendly, and informative - and it worked! My issue was solved after my very first email. To the folks at Decipher, I say: thank you!

Laurel

May 8, 2024 9:19 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Amazing results….one of my contacts was able to delete all our conversations which I needed for legal purposes. I didn’t even realize this was possible to do from their end. Decipher was able to retrieve all our correspondence. The best $30.00 I have ever spent. Thank you !

Prada D

May 6, 2024 6:04 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Great program. I purchased a new phone and was stuck with a corrupted backup. For over a week I was locked out of many of my apps and missing documents and photos. Finally found this program that successfully repaired the backup and got my phone up and running with all of my files. Great program and great customer service!

Fadi Kabbani

April 28, 2024 5:12 PM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Perfect Service so fast and perfect Program you can depend on thanks a lot I already bought the other program decipher backup browser

Decipher Insta Export Gave Me The PDF I Needed And Support Team Was Helpful

April 26, 2024 5:47 AM - Reviewing Decipher Insta Export
★ ★ ★ ★ ★

After a rough beginning, with the support team's help, I could export and download the Instagram Direct Message conversation. I found the support team very helpful and knowledgeable and the software did what it was supposed to do and I now have the direct message in a PDF format, including all screenshots.

Osmar Lima

April 24, 2024 4:05 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

I was already hopeless when I found this software, and can testify it really works! Had an issue in the first attempt to restore my backup, but the customer service was really helpful and prestative. In my second attempt everything worked perfectly and I was able to restore all my data. The tool is easy to use and every steps is well-explained. Definitely will recommend to all my friends!

Grateful User

April 24, 2024 3:23 PM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Super helpful tool to download and export text messages that can be used as evidence in court.

Donny

April 18, 2024 8:41 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Fantastic customer service! I had purchased decipher text message a few years ago and I was using it on an older computer with my older iPhone backups with no issues. but when I tried to use it with my new backups some of the messages were missing. Jay and Kelly were very quick to respond to my concerns. Kelly walked me through the steps I needed to do to make the old stuff work with The new iOS. Worked perfectly. Met My deadline!

Patty

April 16, 2024 3:35 PM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

This worked perfectly for my needs! The app was easy to download and I was able to convert a very long iMessage thread (over 15,000 texts) from my Mac to a PDF in a matter of minutes. Would definitely recommend!

René V.

April 16, 2024 7:59 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Thank you so much Kelly and Jay for your help. You guys really rock. You must have zillions of users but you still took the time to follow up with me. I'm really impressed. I've tried lots of SMS transfer apps, but none that come close to yours.

Liz

April 13, 2024 8:38 PM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Wow! I am so beyond impressed with this company and the co-founder Kelly. I downloaded the program and was having some issues transferring texts from my computer to the program. Kelly responded within 5 minutes of reaching out. Absolutely amazing!

LYNN THOMPSON

April 11, 2024 12:17 PM - Reviewing Decipher Messenger Export
★ ★ ★ ★ ★

YOU CANNOT GET ANY BETTER THAN THIS COMPANY!!! The product is great and the service is beyond excellent!! Worth every penny and more, I am so grateful!!!

H.

April 10, 2024 11:16 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

When I repaired my iPhone, I was planning to restore it using a backup using iTunes. However, I was unable to restore the data due to data corruption, and I was at a loss as the iPhone I had been using had already been initialized. After several hours of surfing, I finally found this site and decided to use it. The data was repaired in just a few minutes, and I was able to get back more than 10 years of photo data. Thank you very much. When using this site, I was a little hesitant because there were not many reviews in Japanese, so I will also write reviews in Japanese below. If you post it, I'm sure this site will reach other Japanese people who are in trouble like me.
iphoneの修理の際、iTunesを用いたバックアップを利用して復元するつもりでした。しかしデータの破損により復元できず、今まで使っていたiphoneはすでに初期化していたため途方に暮れていました。数時間のネットサーフィンの末、ようやくこちらのサイトを見つけ、藁にもすがる思いで利用しました。ものの数十分でデータを修復していただき、およそ10年以上の写真データを取り戻すことができました。非常に感謝しています。このサイトを利用する際、日本語でのレビューが少なく少しためらったこともあったので、以下に日本語での同じ内容のレビューも記載します。掲載していただければ、私と同じように困った日本人にもこのサイトが届くはずです。

Mike

April 8, 2024 2:33 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

They are trying to let people know that the software works. Yes it does, I was sceptical BUT it really does. It gave me back the photos of my kids and i'm so very grateful. Back up regularly everyone, and when it goes wrong, maybe this will solve the problem.

manuel

April 6, 2024 7:59 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Worked like a charm. Definitely a lifesaver when Apple leaves you without solutions.

Tayyab Ali

April 5, 2024 1:26 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Thank you!!! I had a corrupted backup file after having to swap my iPhone as I had a damaged ear piece, leaving me with nothing, no data, apps, phone numbers, messages nothing, not ideal when running a business, this was worth every single penny resulting in a working phone fully restored and no stress for me! Can not thank you enough!!!

Jodie B

April 2, 2024 9:06 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

Thank you!!! I had a corrupted backup file after having to swap my iphone as I had a damaged ear piece, leaving me with nothing, no data, apps, phone numbers, messages nothing, not ideal when running a business, this was worth every single penny resulting in a working phone fully restored and no stress for me! Can not thank you enough!!!

Batu

March 28, 2024 7:03 AM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

This software is worth your money! I’ve lost all my data because of my corrupted backup. With the help of the software and the amazing customer support my experience was phenomenal. Don’t waste your time with going to the Apple Store. Big thanks to Kelly Wilkerson for the help!

Charlie E

March 20, 2024 12:54 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

After a long time of not manually updating the IOS (was on 16.3) from my Iphone 13, I decided yesterday night to update to 17.4. Fortunately I always make 1 or 2 new backups before starting the update process. But yesterday something strange happened: It was the first time I got the " cannot restore due to a corrupt file" message. I freaked out not knowing what to do, but I decided to wait until today morning to google the issue and see what the alternative were before having a blank new iphone instead. Luckily, I arrived to a "Cannot restore because the backup was corrupt or not compatible" post in the apple discussion forum were someone mentioned the Decipher Backup Repair tool. I downloaded and use it: it's very easy to use and it was the best 30 USD invested in order not to lose all my personal information. I don't know if Itunes is generating corrupt backups or Windows Defender interfered with the backup process, but Decipher could fix the backup and I just only "lost" 3 Whatsapp chats instead of all information stored in my phone. I expect Apple fixes this in the nexts updates, but if not I now know that Decipher can fix this issue in minutes.

Greg

March 15, 2024 4:40 PM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★

Awesome support.

Andrew Walter

March 13, 2024 3:29 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★

I had backed up my phone to PC as I was transferring to a new phone. The phone management company that manages our work phones made a stuff up and wiped my phone by accident, so I had to restore from backup as my phone was now blank. Woe was I when I discovered that the backup was corrupted! I thought I had lost everything.
Spent most of a night trying to resurrect it with no luck, but fortunately stumbled across Decipher via some forums I was scouring.
I gave it a shot and tried the quick repair, no luck. Then tried advanced repair, still no luck. I then contacted Kelly and she got me to capture some logs which she analysed and helped me work through a solution.
Voila! Phone backup restored and phone is back exactly how it was. Could not explain how relieved I was! Support and service from Decipher crew was next level, highly HIGHLY recommend if you find yourself in the same situation as me.

Viewing reviews 1 to 100 of 1992

Thank you for writing a review!