Our customers and their feedback help us deliver better software. We actually listen and respond. What a concept.
If you have questions or need help, please contact us directly using this link so that we can provide customized support to you quickly and directly.
Viewing reviews 801 to 900 of 1326
September 21, 2016 7:55 PM
This software really works! I thought I had lost 3000 photos from my iphone that were in a corrupted backup (and did not appear on my iphone when I upgraded to iOS10). I highly recommend this software! Thank you, Decipher Tools!
September 21, 2016 2:02 PM
Hi; Can you tell me what is the difference between "Phone Refresh" & "Activity Transfer"?
It looks almost the the same in the discription (except for the free part of activity)..
September 21, 2016 2:49 PM
They are the same program Richard. We just re-branded Activity Transfer under the Decipher Phone Refresh name. If you have any other questions, happy to help. Just email us via our support page where we'll respond more quickly that way. ;-) https://deciphertools.com/support.html
September 21, 2016 4:03 PM
Also, both of them have Activity/Watch/Health data free!
September 21, 2016 8:42 AM
The tool worked perfectly. Been putting off doing a clean restore for years because of the Health data backup thing. Thanks a ton!
September 20, 2016 6:46 PM
A hearthfelt THANK YOU to the developers of this amazing software! you saved my corrupted backup, while Apple just said "we cannot help you". I will advertise the program to all my friends! Thank You!
September 21, 2016 2:51 PM
Great news Konrad. It mmakes us happy that our software Decipher Backup Repair fixed your corrupt iPhone backup. Thanks for letting us know! ;-)
September 19, 2016 2:06 AM
Was worried about having to explain to my wife that I wasn't able to restore her new iPhone 7 because of a corrupted backup. I ran there software and it gave a error code and I emailed the code to them and they had a fix for me next day. I was able to restore the backup thanks Jay for the fast response!
September 19, 2016 9:24 PM
Thanks for the kind words Jim! We're really happy that Decipher Backup Repair fixed your corrupt iPhone backup and saved your important data. This makes us happy! ;-)
September 18, 2016 5:53 AM
Was worried about my files because i had already deleted them and did not realize my back up was corrupted, This worked amazingly and i got everything back, thanks alot
September 13, 2016 3:37 AM
YES !!! My iOS 10 backup finally worked !!! Thank you guys... A little expensive, yet it DOES work so I guess that has to be rewarded. Consider making it less expensive, i think more people would go for it if it wasn't that pricy for a one-time usage app.
September 13, 2016 3:43 AM
We're happy that Decipher Backup Repair fixed your broken iPhone backup Nicolas. Thanks for letting us know.
September 13, 2016 3:32 AM
Just payed my license, it's backing up, finger crossed....
September 11, 2016 1:18 PM
Hello, is it possible to restore only Health and Passbook (Wallet)?
September 11, 2016 2:39 PM
Send us an email via our support page -- we need to do an update to add a category for Passbook/Wallet, but Health/Activity is done already! We can work in Wallet on Monday :) https://deciphertools.com/support.html
September 11, 2016 2:53 PM
Decipher Media Perfect, I'm going to buy a new iPhone 7 and your software will be very useful :) Thanks!
September 9, 2016 8:01 AM
great app. Why apple does not incorporate a program like this into itunes I don't understand. This allows me to click on a past text and print it up and place it in my file cabinate, keeping records on people forever.
September 6, 2016 12:07 AM
Really great, So amazing. I can save all data. Early i bought another app cost me nearly $100 but useless. thanks for your hard working.
September 3, 2016 1:40 PM
wow, that's work. thank you
August 30, 2016 5:39 PM
Worked perfectly, easily, and quickly. So grateful we tried this. I thought I lost all of my pictures of my daughter after I broke my phone and the back up I attempted was corrupt. We dowloaded Decipher backup repair and it corrected the corrupt backup allowing me to restore my phone and get back all the pictures I thought I'd never see again. Thank you to Jay W. (co-founder of Decipher Tools) for responding to questions via email promtly and efficiently. Truly worth every penny!
August 27, 2016 9:37 PM
Perfectly operational ! I got my phone working again, like it was when I did the last backup, that iTunes failed to do correctly but without saying that... and that i couldn't restore of course. This app solved the problem, scanned the whole backup, fixed the problem and i could then restore without issue. I'm very happy
August 27, 2016 1:07 PM
Really did work. I had backup my Iphone 6 on itunes since I had to replace phone with a new one since it was not working properly. When I tried to backup my new phone it wouldn't back up since was getting error of corrupted backup message so I bought this software. I had to do the advanced repair since it didn't work the first time. This really is a life saver. It does what it says it will do. Recommend it.
August 27, 2016 4:47 PM
Hi Carolina, we're glad that Decipher Backup Repair fixed your corrupt iPhone backup! This makes us happy. ;-)
August 25, 2016 3:23 PM
It worked perfectly, I was desperate and i paid without thinking haha, but it solved everything on the first attempt.
August 23, 2016 1:03 AM
I used Decipher Backup Repair to attempt to help my friend restore her corrupt backup. We were skeptical about paying so much for a product like this when so many scammy ones exist out there, but we gave it a shot after the free version looked to be fixing the issue we were running into, and there was the promise of a refund if it didn't! Along the way I ran into some issues, and was honestly blown away by the amount and helpfulness of customer support I recieved from both Kelly and Jay, from responding on the weekend, to the simplicity of their instructions and patience they had with me. We ended up being able to fully restore everything. I honestly can't remember the last time a product and its team were this helpful. I'll definitely be passing along the decipher name to friends whenever they run into issues!
August 20, 2016 3:55 PM
Am so glad I found this product!! I must have restored my iPhone 20 times in 24 hours and each time it disconnected and failed. The guys at Decipher tools were very responsive and helpful and this was definitely worth the price. I understand why people are sceptical about purchasing software that makes grand claims on the net, but this lived up to all of the promises!
August 17, 2016 3:00 AM
THANKS so much! I was really skeptical about this at first but it worked! Saved all my photos and memories back! Never thought itunes can corrupt my backup...you guys are amazing!!!!!
August 17, 2016 11:53 AM
Hi Natalie, we're very happy that Decipher Backup Repair fixed your corrupt iPhone backup and saved all your important data! Great news. ;-)
August 16, 2016 9:51 AM
I used backup repair and browser, as had a faulty backup and stood to loose 7000 photos. The helpful team here answered my emails on a Sunday, and followed up on the Monday. I now have all my data back! Apple were clueless on the phone for nearly 2 hours. Didn't mind the small cost for all the memories. Thanks so much all at Decipher Media!
August 17, 2016 11:56 AM
Thanks for being a customer Robert! We are very happy that Decipher Backup Repair enabled you to fix your broken iPhone backup and get all your data back! Hope you have a great rest of your week in the U.K.
August 15, 2016 1:10 AM
Thanks so much. It saved all my imessages and the order I had on my old phone. The apple store guys just said "Oh well" guess you lost all that info.
August 13, 2016 3:45 AM
Okay, I was super sceptical thinking it was like that hideous MacKeeper garbage, but yep, worked exactly like they said it would. My daughter was freaking out after I backed her phone up and we got the dreaded "Backup may be corrupt or will not work with this iPhone" message. She would have lost all of her photos, messages, contacts, etc. Ran this on the backup data, it fixed the errors, restored via iTunes and bingo. Worked! Saved my butt. You guys rock!
August 13, 2016 4:24 AM
Hi Craig! We're very happy to hear that Decipher Backup Repair fixed your daughter's corrupt iPhone backup. That makes us happy! ;-) Yea, we're making software that really works and that we support. We're grateful for you being a customer!
August 10, 2016 9:33 PM
After backing up my iPhone to iTunes so I could restore it to my new iPhone 6 Plus I got an error message that said "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored". I was freaking out because I had just traded in my old iPhone in at the Apple store and had no other backup. I did a search on the error message and came across this product through an Apple forum. I was hestiant to buy because there are so many scam sites out there, but their youtube video gave me comfort knowing that their product is legit and I felt like I wouldn't be giving out my credit card to the dark web. So I bought it, ran the software, and it worked perfectly. I was afraid that some items may have gone missing during the restore, but nope...everthing was there. This product worked exactly like they said it would! I even had some questions about the backup/restore process and their technical support got right back to me. I would definitely recommend Decipher to anyone. Thanks!
August 11, 2016 11:13 AM
Thanks Jason! We're glad that Decipher Backup Repair was helpful and that our YouTube video also put you at ease when purchasing. We appreciate you being a customer!
August 10, 2016 4:06 AM
Okay, not going to lie - this seemed very sketchy to me and I was scared of getting a virus by downloading something random off the internet. I was so beyond frustrated with Apple, I talked to them and they told me they would help me find any solution to get me to restore my backup, but in the end were very rude and just said "there's no way around it." So I found this, looked at the testimonials and found that other people were having the exact same problem as me and Decipher fixed it. I am SO happy to say it actually worked. My phone looks exactly the same and everything is back in place! It was safe and secure, and they even gave a Norton Shopping Guarantee which made me feel much safer when I purchased it. It's worth your $30, don't even think twice!
August 10, 2016 2:11 PM
Hi Nandni, thanks for the kind words and we're really happy Decipher Backup Repair fixed your corrupt iPhone backup! Great news. ;-) We're also glad the Norton Shopping Guarantee on our website helped make your transaction and purchasing a safer experience and feel more secure!
August 3, 2016 6:33 AM
I was so stressed after my backup would not restore becuasue it was "corrupt". I literally tried everything before coming across Decipher Tools and Even after readong the reviews i was still sceptical since everything else had failed me. But, this app is great well worth the money and did exactly what it said it would. Thank you so much!
August 3, 2016 2:40 PM
Hi Alexus, great news and we're very happy that Decipher Backup Repair fixed your corrupt iPhone backup! Thanks for taking the time to let us know. ;-)
July 21, 2016 7:14 PM
Will this work with iOS 10? Having some issues with iPhone, iOS 10 did not fix them, and I want a clean install of iOS 10 with just iMessages (and message attachments), and Health Data. If so, will absolutely buy! Heard great things about this software.
July 22, 2016 7:22 PM
Hi Keith! We just responded to your email -- the Decipher Phone Refresh update for iOS 10 backups is almost ready!
July 22, 2016 7:46 PM
Decipher Media Awesome! Already purchased just to support you guys and your hard work. Thanks!
July 20, 2016 10:34 AM
I was getting the "Restore unsuccessful iphone disconnected" message and I was freaking out! I was a bit skeptical giving my CC info and paying for services that may not work but you guys proved me wrong along with the money back guarantee, it's worth the risk! After hours otp with Apple & no results, you guys were able to fix my issue in 45minutes flat! I didnt have to lose any info, all of my notes, contacts, photos, apps & music are there! I really thank you guys!
July 20, 2016 4:57 PM
Thanks Abbretta! We're working hard to make helpful iPhone software so we're really glad that Decipher Backup Repair worked for you. Thanks for letting us know and we appreciate you being a customer.
July 19, 2016 11:28 PM
Wow! I was having so much trouble trying to recover all my past info after getting a new phone, and this was what finally worked. Easy to use, fast, and efficient. I would highly suggest anyone who is having the same problems to use this product.
July 19, 2016 7:29 PM
Re: Decipher Backup Repair - Wow! just WOW! it completely worked for me. I spent nearly 8 hours running between Apple, ATT and Sprint trying to recover my data - all of whom said it would be impossible. BUT THEN, I saw this tool on a blog and Abracadabera in 15 minutes all my precious photos, apps, messsages were restored. I am so grateful! Thank you Deciper Tools team you are godsend.
July 20, 2016 4:59 PM
Thanks Sinclair. Our office is just across the bay from you in San Francisco and we're happy that Decipher Backup Repair fixed your broken iPhone backup. Great news and we really appreciate you letting us know! ;-) Have a great rest of your week in Berkeley.
July 14, 2016 2:56 PM
I was told by an Apple Genius that my old back up was corrupt and I would not be able to use it. It has all my contacts from the last two years.... I found Decipher Back Up through a reddit form, and another apple forum. I am always hesitant to buy third party software, but I really needed my phone fixed. BEST $30 EVER SPENT! The program wasn't able to fix my back up right away (I knew that this may happen, but their website promised personal customer support) so I wrote them an email and got a response within 2hrs! After some back and forth, they were able to give me a personal solution. Amazing customer support, really great product, and an excellent culture for a business to have. Thank you!
July 16, 2016 1:04 AM
Thanks much Lucas! We're really glad our software was helpful and we appreciate you being a customer. ;-)
July 14, 2016 5:04 AM
I'm not one to EVER write reviews, but this worked SO WELL!!! Within 30 minutes I had all of my files and phone settings exactly back to normal! And this was AFTER 2 calls with the phone provider AND to Apple! Finally decided to give this a shot even though I was extremely skeptical, but I am SO glad that I went through with this purchase!
July 14, 2016 2:27 PM
Thanks for taking the time to let us know Erin! We really appreciate it and we're very happy Decipher Backup Repair did its job! ;-)
July 12, 2016 3:43 PM
Purchased and activated Decipher Texts; it all worked brilliantly, it is incredibly useful device and it was all very easy.
Such good software and brilliant customer care !! I will definitely be recommending your products and you Cie
July 11, 2016 7:36 PM
Just downloaded your software and after 5 hours of trying all sorts of methods, Came across your services. and withing 10 minutes resolved! Result!!!!! Thank you i appreicate it soo much i had a lot of key information i needed. You guys are fabulous and worth the money spent! I was very unsure at first including making a payment online, however given your service, wouldnt falter in recommending you to others!
July 11, 2016 10:16 PM
Great news Zakariya. :-) We're working every day to make helpful software so we really appreciate you taking the time to write us. Very happy that Decipher Backup Repair fixed your broken iPhone backup!
July 10, 2016 8:22 AM
Thanks so much for saving my precious data! I got my iPhone 6 replaced with a new one due to LCD display problem which is beyond repair. When I restored the iTunes backup to the new phone, iTunes said my backup was corrupt. I was heartbroken and fed up after finding several Apple genius and Apple care experts for help, and all replied," I am sorry, there is nothing we can do. Please use iCloud to back up next time."
I came across "Decipher Backup repair" from a Taiwanese blog, skeptical at first but that's the only way I might have my data back, and the price is reasonable. Luckily, the program worked very well and my precious photos, contacts, WhatsApp and line history are all back!!
You guys rock and help me resolve problem even Apple genius cannot handle. Big thanks! :)
July 11, 2016 3:12 PM
Thanks Stephanie! We really appreciate you being a customer and we're happy to hear that Decipher Backup Repair fixed your corrupt backup. Great news!
July 6, 2016 5:22 PM
So beautiful .I needed this ,thank you so much.
July 6, 2016 6:57 AM
I cannot thank you enough for this. I tried to update my phone tonight and lost every single one of the photos - ALL of my graduation photos from May, photos of my grandma who flew out all the way from Virginia, my mom, precious memories I have of that amazing week, memories of my family, my boyfriend, my last few weeks of college.... I thought they were totally wiped forever until I downloaded your application. I am very very indebted to everyone on your team for making this - I am so grateful - I would have paid triple. So very thankful. Thank you so much.
July 6, 2016 3:51 PM
Thanks Hannah! We're really happy that Decipher Backup Repair fixed your broken iPhone backup and we appreciate you being a customer! ;-)
July 5, 2016 3:15 PM - Reviewing Decipher Phone Refresh
My old iphone 5s could not sign into icloud and the call history remained empty no matter how many calls I make / receive / miss.
Bought a new SE which works perfectly until I restore from the 5s backup when the same problems come back.
Asked Apple to replace the SE and the new SE also works until I restore from backup when the same problems come back again.
Emailed Decipher and got a response (from Kelly - I can't thank you more!) within a day.
Used Decipher Phone Refresh to clean my backup and restored to my new SE and... it works like a charm! Thank you Decipher! It's well worththe $30!! Should have tried Decipher earlier to save two weeks' frustration!! (NH Leung)
June 30, 2016 8:02 PM
Unfortunatley Decipher Tools did not work for me ! How ever The support was Very Good step by step instructions on next available steps ETC.So what next well true to their words I GOT A FULL RE-FUND Diamond i was well impressed.many thanks allthough i did not get a result with my Ipod Touch I got a result with DECIPHER TOOLS 5 stars in my book
June 30, 2016 10:35 PM
Hi Wayne! Sorry we were not able to get your iPod Touch backup working. Unfortunately the older iOS on the device was too outdated and isn't supported by the current version of iTunes. We hope you have a great weekend and if we can ever try to help again down the road, just let us know.
June 30, 2016 5:26 AM
Decipher Tools hands down works. It is the best iphone data tool I've ever used. Highly recommended and worth the price!
June 24, 2016 4:07 AM
works really works !
June 24, 2016 12:36 AM
My grandmother always said if it sounds too good to be true it's not legit. Well Mommom, I finally found something that defies that logic. I spent the past week crying my eyes out over losing my pictures, notes, data & more on my iPhone. $29.99 was worth every penny to easily recover what Apple insisted was gone. Genius Bar, my butt! They even responded to my pleas for more help. I'll be telling everybody that I hear crying about their Apple woes to check out any of their products!
Thank you Decipher for rescuing me!
June 24, 2016 6:34 PM
Thanks Janice! ;-)
June 23, 2016 11:53 AM
does it work for ios 10 backup？
June 23, 2016 3:31 PM
We're getting our updates to support iOS 10 out shortly, so the downloads on our site currently do not support iOS 10. If you want to preview a development build, send us an email through our contact page https://deciphertools.com/support.html :)
June 22, 2016 1:12 AM
Apple should buy you guys up! Thanks so much for your software, saved me the pain of losing a ton of pictures!
June 20, 2016 5:13 PM
I really hope Decipher Tools get the recognition it deserve, because this program has saved my life! My iPhone kept telling me my memory was full, even though it wasn't even close. The only way to fix it, according to the internet, was to take a backup and delete everything on the phone and konfigurate it as a new iPhone (this was the only backup I had). So i did that, but when I was gonna restore it from the backup it told me that the backup was corrupt and damaged and that I couldn't fix it. I went looking for answers on the internet again and were basically told that I was out of luck and that I would never get anything back, that was, until I saw this site. I was very unsure whether or not this was a legit page but I decided to roll with it (mainly due to their spesification about contacting them about anything) and wow. My mind is still blown, and I have everything back on my phone just the way it was, but now with the proper amount of storage left (38GB/55(64)GB). THANK YOU DECIPHER MEDIA! I will absolutely recomend your product to anyone and everyone!
June 20, 2016 6:59 PM
Wow, thanks for the kind words Celina and we really appreciate you being a customer! We're working hard at making helpful iPhone software so we really appreciate you letting us know that your corrupt iPhone backup was fixed!
June 18, 2016 4:56 PM
Decipher saved me the life! After 3 hours at apple store for understanding what my backup had, I come home crying... But, after a very quick surf on internet, I found this web site, I downloaded the app and BOOM: my backup is back!! Thanks a lot guys! I love you so much!
June 18, 2016 6:08 PM
Thanks Oscar! It makes us very happy that Decipher Backup Repair fixed your corrupt iPhone backup! ;-) Have a great rest of your weekend.
June 18, 2016 12:04 AM
It all started by accidentally deleting a note-taking app, so the only way to restore the lost notes was through the last iPhone backup file.
It sounded simple, and I know I troubleshooted my iPhone and computer many times before, but complications happened!
The backup was corrupted; first I had a "not enough free space available" messages, so I deleted a lot of apps, then I had a "corrupt backup" message!... that's when I started to feel really anxious! I found a good backup file from 2012! so basically i had lost tons of info and around 2000 pictures!
After reading blogs, forums, and discussion groups, while applying their steps, I ended up worse than before with a totally erased iPhone and a bunch of corrupted backups. I felt hopeless at that point. Fortunately I came across Decipher Backup Repair in the Apple discussion forum; I was hesitant first, but had nothing to lose anymore and I was desperate. However there are a couple of videos on the website that showed transparency in their company.
I gave it a shot... And, It worked magically, it's awesome! :D I couldn't believe anything would get my data back at that point.
I must say that Decipher Backup Repair is easy to use, with clear steps and regard, plus it's affordable.
I definitely recommend it, worth paying for.
June 15, 2016 6:23 PM
The other day my wife and I picked up brand new iPhones and traded in the old ones with confidence that our iTunes backups would be there for us when we got home. Nope! The backup for my wife's phone failed and Apple was absolutely no help in getting the issue resolved. With the second most "recent" backup of her phone being two years old (I know... shame on both of us) I knew I had to find a solution. Enter Decipher Backup Repair. While at first the software was unsuccessful (even with the advanced repair function), I contacted support and they soon had a solution for me. One quick update to the software and now my wife has all of her photos, videos, and data back! Thank you, Decipher Tools! :-D
June 15, 2016 10:01 PM
Thanks Mark! Glad we were able to get your corrupt backup fixed and we really appreciate you being a customer. ;-)
June 12, 2016 11:32 AM
Thanks a lot, it worked like a charm on the backup of my wife iPhone5....I backed up before sending to repair after a crash, and when back I fell into a nightmare with the fuckoing damaged backup that iTunes did not recognize as such !
June 12, 2016 3:47 PM
We are very happy to hear the Decipher Backup Repair was able to fix your corrurpt iPhone backup. Thanks for letting us know Pietro!
June 10, 2016 4:29 PM
Really appreciated. After 3 days of struggling, I happened to find here and tried. Like many outthere who visited for the first time, I was doubtful at first, but the reviews below gave me some convince. Finally I restored my wife's iphone 6, not completely, but almost. Prior to this, I tried freeware ibackupbot only to fail. Thanks a lot. From Busan, South Korea.
June 11, 2016 12:05 AM
Thanks for letting us know Jeonghoon! That makes us very happy and we're really glad Decipher Backup Repair fixed your broken backup! ;-)
June 10, 2016 12:34 AM
Where do i get the liecense number?
June 10, 2016 1:34 AM
Hi Riya, after you purchase any of our software programs you are immediately emailed a license code once your purchase goes through. If you are having troubles or didn't receive a license code you can contact us via our support page and we'll be happy to help. https://deciphertools.com/support.html
June 10, 2016 1:38 AM
Decipher Media thank you & it worked tall are amazing!
June 6, 2016 9:13 PM
I had to take my phone into the Apple store because the screen broke. When they replaced the screen on the phone my device didn't turn on so they gave me a new one. I honestly did not want a new phone because I didn't want to restore a backup onto a new device but I had no choice. I tried to run the normal restore function however an error came up stating that the backup that I created was corrupt. I tried everything and then used Decipher Tools. I was aprehensive at first because I didn't want to pay for a scam. I ran the normal setting of Decipher Backup Repair and it didn't work so I emailed the company. They instructed me to run the advanced repair setting and it has now fixed the problem. I am so happy to have my settings and photos back!!! Thank you.
June 7, 2016 12:30 AM
Thanks for the kind words Mike. We appreciate you being a customer and we're really happy Decipher Backup Repair did its job and fixed your broken iPhone backup. Great news!
June 5, 2016 7:27 PM
I had my device replaced due to a problem on the LCD and had the corrupted backup problem, unfortunately. At first, I freaked out, thinking about the possibility of losing all my data, but then, searching on the web I found about Decipher Backup Repair and decided to give it a try. Bingo! It worked perfectly!!! Thank you sooooo much!!
June 6, 2016 12:27 AM
Thanks Regina, we really appreciate it! :-)
June 3, 2016 2:12 AM
I recently had the same issue when trying to restore a backup on to a replacement device provided by Apple (due to faulty hardware on my previous device). Encountered the "iTunes could not restore the iPhone "<Name>'s iPhone" because the backup was corrupt or not compatible with the iPhone that is being restored.
Contacted AppleCare technical support who told me to do all the obvious things (update software, restart, restore etc...).
I tried updating both versions of iTunes and iOSx to the latest versions however still obtained the same error so I knew it was not a compatibility issue and therefore most likely a corrupt backup file. After thinking I had lost eight years worth of data, I did some research and stumbled upon forums where people had had success with software called 'Decipher Backup Repair' developed by a company called Decipher Tools. Was skeptical at first but the reviews were all positive and for $29.99 decided to give it a shot. Voila within 1.5 hours, the correct backup file was repaired and all my data was restored. So happy!
Thank you Decipher Tools for developing such fantastic software! You saved me a lot of headache and made restoring my backup simple and easy to use. Apple should take a leaf out of your book and use this software as part of their standard support troubleshooting.
June 3, 2016 4:01 PM
Hi Susan, that's great news that Decipher Backup Repair fixed your broken iPhone backup. Thanks for taking the time to let us know, we really appreciate it.
May 30, 2016 12:31 AM
Worked like a charm, with an iphone 6+, 128 gb latest IOS (May 2016) IOS 9.3.2 which wiki tells me has only been out 13 days. I was backing up my iphone as per the Apple technical help, in anticipation of a replacement under an insurance policy as after 18 months the touch screen has virtually packed up due to an internal hardware fault. I had backed it up via USB via itunes on my windows 7 PC, and restored the phone to factory settings to see if the screen issue went away. I'd backed it up half a dozen times in the last month : all missing when I looked for the files, but itunes on each occason had told me it had been backed up. Sheesh. The latest backup thank god was present, (about 20 gig in size) but itunes reported " incompatible or corrupted backup" on trying to restore it, to the original phone. Apple suggested "it might back up on the new phone..." balderdash. The problem was with the backups not the phone. I was keen to see if I could restore it before losing my "dodgy" phone, to the courier when swapped for the replacement, in case "decipher" was not succesful, and I would then try backup decryption software to extract the things I really needed, from the backup on my laptop, or indeed what might be accessible on the phone.
When will Apple grow up and make products fit for commercial use ? Apparently itunes does not check the backups it generates and there are no utilities from Apple . What a joke. I always forget iphones are toys, and I shouldn't really use one for business purposes. I guess at the price I shouldn't have to think of it as a toy though.
Apple technical help were useless as when confronted with a proper technical issue, their suggestion of "it might restore with the new phone" was risible. It had in fact resotred from a backup from 3 years ago, so I knew the hardware was capable of restoring and be largely working (except for the screen), hence I took the matter in to my own hands as Apple were obviously not providing meaningful technical backup, and found and used this product. As I say, worked first pop, and found aparenlty a file present in the backup that shouldn't have been : it claimed from an earlier verion of IOS. So sounds as though it was a screw up brought about by awful awful incompetent itunes. Apple fr god sakes produce some decent software for dealing with the phone from a PC. Itunes has always been a joke.
Anyway Decipher worked well and was pretty fast, very very easy to use . Thank you ! If you think this might help you : don't dither : pay the money, use it - it's great.
May 30, 2016 6:09 PM
Thanks for the kind words Jonathan. We really appreciate it and we are happy that Decipher Backup Repair did its job!
May 24, 2016 6:12 PM
Was apprehensive at first based on some reviews of other similar products. Although I didn't have luck on the first attempt, I was pleasantly surprised to receive a response to my email (within a matter of minutes!). They're a real company with real people behind it (based in San Fran I understand). While I didn't need any enhanced help, Jay was there; ready and willing to support. All in all, the Advanced Repair helped and I was able to save my 15 + months of photos! Thanks
May 25, 2016 12:08 AM
Thanks Matt and we appreciated your patience while trying to get the backup fixed. It's makes us happy that Decipher Backup Repair was able to fix the backup and that all of your important iPhone photos were recovered! ;-)
May 24, 2016 9:31 AM
I just bought your softweare after my backup could not be restored to my new iPhone as the message was the "backup was corrupt...".
Ran the program over my backup, was sceptical that it would work, and waited with baited breath for the restoration to complete....AND IT WORKED!!!!!
You guys are geniuses, saved me hours and hours of restoring apps and data....but more importantly restored all my photos....all 1800 of them
THANK YOU SO SO SO MUCH!!!!!
May 13, 2016 4:02 PM
Thank you so much guys for fixing my phone and saving all of my data! 100% recommended!
May 13, 2016 12:52 PM
Decipher Backup worked great to restore the data on my iPhone 6. It took 2 additional passes witht he Advanced Repair option to get it to work. Until this, I had tried many other suggestions on how to get past the very non-descript failure of "iPhone Disconnected" error during the restore process.
May 13, 2016 1:53 PM
Hi Bruce, thanks for being a customer. Great news that Decipher Backup Repair fixed your broken iPhone backup and we appreciate you letting us know.
May 12, 2016 10:48 AM
I can only confirm that yes this application does work, it saved me a big headache, and solved my iPhone restore problem in a few minutes. Thank you.
May 13, 2016 1:54 PM
We're really happy that Decipher Backup Repair did its job Samy! Have a great rest of your week.:-)
May 12, 2016 7:10 AM
OMG this software saved my 30G backup file!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!This is superrrrrrrrrrrrrr awesomeeeeeeeeeeeeeeee! At first i was also afraid that this was just a scam, but i purchased and tried, it really works!!!!!!!!!!!!!!!!!!!!I really really appreciate all the efforts you've made for this software!! It's easy to use and saved my backup file!!!!!!!!!!!!! 30G contains of more than 10 thousand photos and videos which are exactly my treasure!!!! Thanks again!!!!!!!!!!!:)If anyone has experienced your itunes telling you that "iTunes could not restore the iPhone/iPad/iPod because the backup was corrupt or not compatible the iPhone that is being restored", you should definitely try this!这个软件很好用，如果iTunes提示你的备份文件损坏或不兼容，试试这个软件吧，我的30G备份文件就被它给拯救回来了！下面的评论不是托哦~建议拷贝一份备份文件到其他地方，然后试试这个软件。
May 8, 2016 2:18 PM
Absolutely brilliant. I had given up hope, especially after the first attempt at using this software did not work - but I persevered and used the next level of "Advanced Repair"... and it worked!!! They've also gone to the trouble to make it a very beautiful experience - it's not just a tool that saves the day, it does so with style. I can't recommend it enough.
May 8, 2016 2:32 PM
Thanks John! We're glad to hear that Decipher Backup Repair fixed your corrupt iPhone backup. ;-) We really appreciate you letting us know and also for the kind words about the experience. Have a great rest of your weekend!
May 6, 2016 10:27 AM
Thanks so much. Exactly as I needed, Decipher Tools gave me my Health Data on a fresh copy of iOS. 16gb iPhone users rejoice....
May 1, 2016 10:27 AM
This is not a scam, I was skeptical and even though I was routed back to this website, I didnt want to pay for something that in my opinion could and should be quickly solved. I barely glanced at the messages assuming they were probably from someone that worked in the company. Not true! This works, Im real, no where associated with Decipher Tools its 5:10 am Houston time and I stand behind this company that I am typing this message after I was done getting it fixed. My issue began when my battery constantly kept draning. I postponed the appointments but decided to go, 4/29/16. I backed up my data and as other Apple users have, i've restored from back ups. Knowing I was going to get my issue diagnosed I backed up my data as usual. (ALWAYS BACK UP) Went to Apple. They were able to switch out my phone (yay apple care) I decided to restore later on since I had my data backed up and didnt need it . Saturday afternoon (4/30, yesterday), I decided to start restoring my back up and to my dismay, I got the "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone being restored." First thing I did was google what the message was, I was routed to a few websites, and I saw some dated information, there was a post from someone with Decipher promoting the product, yes I checked it out but quickly closed it and wanted to do nothing with it. I tried for hours tirelessly trying to fix it myself. Nothing, I was growing desperate and did more research. Competitors popped up as well, the price was not as comparable as Decipher, I went back to Decipher and for 30 dollars, I decided what else do I have to loose? Ill use my paypal and if it doesnt work, Ill use their money back guarantee. Best 30 dollars that I've spent. Compared to loosing years of pictures, which are priceless to me, I would rather spend 30. I ran the diagnostic that is offered prior to purchase and it found some things. I purchased the product and continued from there, I will say, I had the same error, I felt defeated, but I decided to do it again. (I dont think this is an issue, I just know it was a 4 hour difference from the time of download and diagnostic to purchase, may have been user error in my part). Second time, I restarted again, they diagnosed everything, it took a while since I had over 100g of data obviously it wont be immediately and that I understand. Then I backed up. The process ended at 4am 5/1 1hr ago. May I say most of my time spent from yesterday to now was me doing research not the product itself. Save yourself the trouble, buy it and dont waste your time. Im glad I did, this was a learning experience for me. I was able to retrieve my data, there were some corrupt files but I dont care I rather loose 40 pictures/videos than 100+ gigs of data. Well worth the money.
Im glad that this is a affordable product and im so glad that decipher is going to the message boards to post even if they are old posts. Thank you for coming up with a product that is easy to use and affordable. I am forever greatful. Please forgive my errors as I type, the sun is about to come up here in Houston and Im running in no sleep.
April 25, 2016 4:08 AM
I never leave reviews but couldn't pass with this one. Dicipher really works! Got a new iPhone and and when it came to restoring it I got a message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored". Was lucky enough to find a forum on Dicepher. Was skeptical but took the risk. End up being the 5% and the "advanced Repair" did it. Thank you!!! I love entrepreneurs that come up with creative ideas to help people while making a living. Thank you once again!!!
April 25, 2016 2:58 PM
Thanks so much Vova and we really appreciate you being a customer!
April 22, 2016 6:59 PM
i was so happy when Apple replaced my phone (home button not working) with a new phone. However, i ireally panicked when i tried to restore backup for the upteenth time and the error message showed that it was either corrupt or incompatible, especially when I last backed up just two days ago (and not any backup before). Tried a lot of ways on the net and decided to just shell out $30 for this, as it seems to have really great reviews and needed minimum effort. OMG so glad I did!! Everything went smoothly, and the repair of the backup file in fact took less than half hour. Installing the repaired backup on the phone took longer but went smoothly. Lo and behold, my phone is back! I am super relieved and thankful to the developers. Money well spent, it really works!! THANK YOU!
April 23, 2016 12:18 AM
Thanks for the kind words Ai and also for being a customer. We really appreciate it. ;-)
April 20, 2016 6:35 AM
Apple replaced my iPhone tonight rather unexpectedly when a combination of camera module issues and other internal problems I couldn't even see sort of forced their hand (thank you, Applecare). However, when I got the new phone home my recent backup was unable to restore most likely due to the fact that the backup was keyed to the IMEI number of the old phone and literally all of the backups I had came up as corrupt or damaged.
I'm not unfamiliar to IT challenges and tried all kinds of arcane things over a period of 5 to 6 hours with no luck at all. I was on the verge of just deciding to break down and start all over when I came across a post from a Kelly Wilkerson from 2014 on an Apple forum talking about this new tool that might be able to recover my data.
I gave Decipher Backup Repair a chance (I've spent more on dinners out so.....) and lo and behold it actually worked. I was able to recover some data that would have been very difficult to recover elsewise so it was more than worth every penny in my opinion. Thank you Decipher Tools!
April 18, 2016 7:54 AM
I was probably just as skeptical as most of you were, but after 3 hours of trying to figure it out, the Advanced tool did the trick. It took a while, but very worth it. I had a corrupted restore file and thought I was going to loose everything ( work pics, contacts, and text messages that I have with customers. It worked awesome. THANKS!!!
April 17, 2016 7:56 PM
Worked Great! Very happy with how smoothly it restored my iphone. Highly recommend using this if your having trouble restoring your iphone.
April 17, 2016 6:34 AM
I thought all was lost until i came upon this website. I even thought oh hell 30 dollars gone to scammers but this site is legit. Got my old corrupted back up running like it should in no time. Thank You Decipher. I am one satisfied customer and 10/10 would reccomend.
April 19, 2016 3:30 PM
Thank you for being a customer Ross. We work really hard to make helpful iPhone software and it's makes us very happy that your broken iTunes backup is now fixed after running Decipher Backup Repair. ;-)
April 17, 2016 3:52 AM
You might be thinking just like me 2 hours ago. My file is corrupted and there's no hope anymore, these might all be bots writing good stuff to support this scam. I thought this was sketchy too, you might think I'm saying that only to get you to use this product, but this actually works! I was nervious at first since I was putting 30$ on the line but trust me (again with the mind games) I'm a real person and it worked everywell.
April 19, 2016 3:27 PM
Hi William! We're really glad that Decipher Backup Repair fixed your broken iPhone backup. Thanks for the kind words above. We appreciate it! ;-)
April 16, 2016 11:42 AM
I thought for sure this was a scam and that my corrupt back up could not be recovered. I had backed up my phone before going to Apple not knowing it was corrupt and wouldn't work at the time and so I heard Apple will replace your entire phone for free is the flashlight doesn't work. So I went to get a new phone after backing up to my computer iTunes. When I got home with my new phone it wouldn't back up because I was getting the error message that the backup was corrupt and not compatible. After researching high and low for a fix to my problem so i wouldn't lose years worth of pictures and contacts, I found Decipher and read the reviews hoping they were not fake. I went out on a limb and purchased the license for $30 bucks because I didn't have anything else to lose at this point and it actually worked. I'm so thankful and happy this program exists!!!
April 16, 2016 4:07 PM
Hi Lance, we're very happy that Decipher Backup Repair fixed your corrupt iTunes backup. We are software developers here in San Francisco working hard to make helpful programs for the iPhone and we appreciate you taking the time to let us know that all your data was saved. This makes us happy! ;-)
April 10, 2016 12:48 AM
Product works entirely as promised on the website. I had taken a backup of a previous iPhone 6 before returning it to Apple with a hardware fault. Apple replaced it with a new phone so when I got home and attempted to restore from backup, to receive the "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored" error, I was devastated as I had no old phone to be able to access all my data from. After about 4 hours of research, I stumbled across the Decipher Tools product and decided paying the small fee for the product was worth the chance (especially with all the other positive/successful reviews and also providing a money back guarantee if it didnt work). The Decipher Tools product fixed the corrupt backup within 15-20 minutes, and after another hour of the actual restore process, I was back in the game. The new phone is now fully operational and functioning as it should. All I can say, is that my experience with Decipher Tools was extremely positive and I would highly recommend this to anyone who is experiencing the same problem as I did.
April 10, 2016 4:23 PM
Thanks for the kind words Ash! We're trying to make helpful software and we're really glad Decipher Backup Repair did its job and fixed your iPhone backup! ;-)
April 8, 2016 6:48 PM
Very happy with this product. I was able to restore the 3 corrupted backups I had. Quick response on the one question I had. Overall, very satisfied.
April 8, 2016 7:58 PM
Thanks Terry! We really appreciate it and we're glad to hear that Decipher Backup Repair fixed all your broken iPhone backups!
April 5, 2016 7:16 AM
Your product was like an angel coming down from Heaven. I was so shocked the in despair when I saw the message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored" in Chinese. I called the Apple authorized center and they simply told me that there was nothing they could do. The only advice they gave me was to try to copy the backup file to another computer and try to recover again. Thank the universe that there was an article written in Chinese about your product. I was so thrilled when I saw the recovery was successful and all my messages in the Line and WeChat came back. Thank you so much again!
April 4, 2016 11:09 PM
Saved the day, thanks! If that hadn't worked, the next backup was dated June 2014.
April 1, 2016 6:36 AM
Great product!! Awesome customer support!! I submitted a question at 11:00pm on a Thusday night about an issue I was having with TextMessge and got a response and a solution within 5 minutes, from Jay, one of the co-founders. That is customer service!! I highly recommend this product!
March 31, 2016 1:38 PM
March 31, 2016 11:59 AM
Thank you so much for the great tool!!! You save my life!!!!
March 28, 2016 10:36 AM
Thank you so much for the great tool. I was unsure and next to impossible to think that I can restore my iPhone corrupted back up as I used many programs without avail. Not to tell you that I was hesitated to pay for the this tool. lately, I can't express my happiness and my feeling know after restore my back up again as I had a very important information.
For those who are encountered this message while restoring the itunes back up "iTunes could not restore the iPhone/iPad/iPod because the backup was corrupt or not compatible the iPhone that is being restored" save your time and effort and get this easy tool.
March 26, 2016 1:42 PM
OMG u are such a lifesaver. I cried the whole day and then I dicovered your page. I had already given up but then I decided to try and pay.
I thank you from the heart!!! All the best to you!!!!!
March 26, 2016 4:20 PM
We're very happy to hear that Decipher Backup Repair fixed your corrupt iPhone backup Marlee! Thanks for being a customer and letting us know. ;-)
March 25, 2016 10:42 PM
This app saved my life!! My iPhone was acting up, so I did a backup and restore... Well, after iTunes wiped my iPhone and started the restore, it said my backup was corrupt and couldn't restore it. Over 250 apps, over 1200 photos, over 500 contacts...gone. So I went searching online to find help. I came across Decipher and it worked wonders to fix the corruption and allowed me to restore the backup and get everything back on my iPhone. Apple should have this service built into iTunes.
March 25, 2016 11:06 PM
Thanks for being a customer Corey! Great news that Decipher Backup Repair was helpful. This makes us very happy. ;-)
March 23, 2016 10:17 PM
Glad you made an app to repair the backups that should not have been problematic. Shame on Apple. Your app worked perfectly well saving hours of tedious settings. A bit pricy but my time is worth the 30$. Happy to not have had to go through each app, restore settings etc. Great stuff, highly recommended.
March 24, 2016 3:29 PM
Hi Neil, thanks for taking the time to let us know that Decipher Backup Repair successfully fixed your broken iPhone backup. This makes us happy and we really appreciate you being a customer.
March 23, 2016 5:03 PM
I am trying to find a way to print out an entire text message conversation with dates and times still showing (and who its between) - will this program do this?
March 23, 2016 5:45 PM
Hi Meg, thanks for writing to us. Happy to help. Decipher TextMessage will indeed let you print our your text messages. I would download the free trial and see if the program is right for your needs. If you have any questions, it's best to contact us via our support email on our site since this is our testimoinal page. ;-)
March 20, 2016 8:11 PM
This was super easy to use. I backed up my iPhone before taking it to the Apple Store to get a replacement, came home and figured out my files were corrupted. EVERYTHING was on there. I did a quick search on the Internet and found Decipher Tools. I was a little skeptical, but went for it anyways. I had all of my data back on my phone within 20 minutes. It was so simple to use. Thank you!!
March 21, 2016 11:35 PM
Great news Tiffany. We're really happy Decipher Backup Repair was able to fix your broken iTunes backup. ;-)
March 19, 2016 8:09 PM
Thank you so much!!! I lost my backup after my son passed away and was totally stressed!! It recovered everything. I LOVE YOU GUYS!
March 19, 2016 8:40 PM
We're so very sorry to hear abouy your son Wendy and you are in our thoughts. We're happy that Decipher Backup Repair was helpful and that all your iPhone data is now safe and sound. Thanks for taking the time to let us know!
March 17, 2016 2:57 AM
To start off, I have to say that this tool is a LIFESAVER!!
As with many of the other users/reviewers, I was having an issues restoring a backup file to a new phone. Apparently, my backup file may have had some corrupt files and I had spent countless hours researching and trying to migrate my files over until I got the dreaded "error code -36."
After spending waaaay too much time trying to troubleshoot it on my own. I did not know what to do or where to turn, and I thought my all the history and data on my phone was lost.....until I read a few articles about Decipher Backup Repair.
The tool was very easy to use and was able to restore just about everything to my new phone with the latest backup file, within about 30 minutes! I could not believe and am so grateful for this tool!
Also, the customer service is awesome! Jay, one of the co-founders helped me with adjusting my purchase. He was very responsive, helpful and I could tell he wanted to help me out. I had some photos that I thought were lost but, Jay from the Decipher team provided me with a quick trick that helped to restoring nearly all of my photos!
I wish I had found this tool sooner, but nonetheless am happy to have learned that you guys know that not only this tool exists, but it works! And, it’s backed up a great team. If you ever get stuck in a jam like this, I highly, highly recommend using the tool and working with the team at Decpiher Media.....well with your time and money!
Thanks Decipher Media!! Roger
March 16, 2016 6:09 PM
super! saved my bacon!
March 15, 2016 11:57 PM
After my son dropped my phone in water, I was concerned about my ability to get back all of my information onto a new phone, after trying to restore a the phone to my old backup it came up with the corrupted file error. I tried another program that was a complete rip off (it was no Doctor - hint), didn't even install properly and they won't refund my money. So I rolled the dice again with another program claiming to have the solution and I was gladly delighted with Decipher backup repair, I needed to do an advanced repair of the old backup, but after that my new phone was back up and running perfectly. It saved me countless hours of manually adding data. Customer support was very good, they did what they said and offered great assistance when I had a problem. Can't recommend this company enough.
March 16, 2016 4:19 PM
Thanks Ashely! It's makes us really happy that Decipher Backup Repair was able to fix your corrupt iPhone backup. We really appreciate you being a customer and for the kind words! ;-)
March 15, 2016 5:02 PM
Simple and straight forward. I had my doubts, but it did the job, fast and smoothly. Pricy for what it does, but a big thank you for saving me hours and hours of troubleshooting. My old backup is up and running again.
March 12, 2016 12:19 AM
Tried all the available troubleshooting to restore from a corrupt backup - nothing worked. Decipher was fairly straightforward and I've got all my data from my most recent backup. Thank you!
Viewing reviews 801 to 900 of 1326
Thank you for writing a review! You can write a review in one of two ways.
1) You can send us your review:
2) You can also leave your review by writing a Facebook comment here: