Our customers and their feedback help us deliver better software. We actually listen and respond. What a concept.
If you have questions or need help, please contact us directly using this link so that we can provide customized support to you quickly and directly.
Viewing reviews 301 to 400 of 1326
June 16, 2019 4:34 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★
I went to the apple store and after 5 hours they could not fix my back up but Decipher worked! Could not recommend something more highly.
June 15, 2019 7:30 AM - Reviewing Decipher TextMessage
★ ★ ★ ★ ★
Best thing ever. Ready for court!
June 6, 2019 1:22 AM - Reviewing Decipher Backup Repair
Holy Crap on a Cracker it works! Was a total skeptic. Best money ever spent and did what you said it would! Just fantastic!
June 5, 2019 7:49 AM - Reviewing Decipher Backup Repair
I thought I'd lost everything. I backed up my whole phone before trying to restore it to factory settings but then after HOURS of waiting for the restore to finish, it said it was corrupt! I found another great software that would allow me to extract all important info, but I would rather have my phone restored to its original condition as much as possible. Then I found you! Your software said that my backup probably had issues with file names that were too long (unexpected but I'm not the expert) and said it could fix fix it. Paying for your software was worth it, as my phone restored almost completely (apps had to be redownloaded--maybe that's not even on you) and I am now backing up my precious photos. Even if something goes wrong again (because I think something is wrong with my phone), I am protected by having backed up my stuff properly this time AND the fact that your software can be reused.
I wasn't 100% sure this was legitimate, but I saw it on CNET, so I figured it's probably okay. Plus, I appreciated that you offered money back if the backup didn't work out. BUT it did work out.
Just wanted to say thanks so much for existing. THANK YOU.
May 30, 2019 1:47 PM - Reviewing Decipher Backup Repair
★ ★ ★ ★ ★
Holy ScheiBe, totally worked! I never write reviews but am so motivated to pass on my experience of this amazing product... Basically, I was/am extremely pissed with Apple's lack of help with fixing my update restore issue; I paid a premium for their warranty and support. Apple merely conducted an online research (same as I did), and offered some suggestions for repairs (same I tried), that never worked. They finally told me there was no way to backup restore my iphone. I hesitated for several days before trying this product because I don’t trust software offered online plus I’d never heard of Decipher before. However, I finally caved; there were just no more self-researched repair options available. After running Decipher’s software, my iphone immediately worked again, my home computer didn’t blow up and my bank accounts were not fleeced. Best $29 I’ve ever spent – 5 stars. Thank you!
May 21, 2019 12:19 PM - Reviewing Decipher TextMessage
I'm very pleased how easy it is to download the conversations and pics so I can just copy and paste the pics to my hard drive. And now that I can save the texts I don't have to stress about erasing something I may need to refer to later, as I needed to clear up space on my phone ASAP over the weekend. Money well spent in my opinion!
May 19, 2019 11:09 PM - Reviewing Decipher TextMessage
Excellent product!!!!!! I needed this program for a different use than most people seem to. I needed an easy and organized way to preserve text records for a court case. Decipher TextMessage was exactly what I needed. I would recommend it to any and everyone!!!
May 20, 2019 5:17 PM
We're really happy that Decipher TextMessage was helpful when you needed to save your iPhone text messages for court. Thanks for letting us know, Andre!
May 19, 2019 5:17 PM - Reviewing Decipher Backup Repair
I have had continual issues with corrupt backups...what gives with this apple!.....but thank goodness for Deciphers products and their great support....best money I have spent on software.
May 20, 2019 5:15 PM
Thanks so much, Alex. We really appreciate the kind words. ;-)
May 18, 2019 6:00 PM - Reviewing Decipher Backup Repair
Spent 2 days trying to restore my corrupted IPhone backup. I also spent 2 hours on the phone with Apple support and they basically told me to give up because was impossible to fix a corrupted backup. Found this program and I fixed everything in about 15 minutes. Spent $29 but worth it. Thanks a lot!
May 20, 2019 5:15 PM
Thanks, Luca! Great news that Decipher Backup Repair was helpful.
May 7, 2019 5:48 PM - Reviewing Decipher TextMessage
While the program didn't work for my particular case unfortunatley. The customer service was extremely helpful with my problem, and gave me a full refund when it was clear that the was no solution to the problem. Highly recomended.
May 7, 2019 7:11 PM
Our pleasure, Clayton! Sorry to find that your deleted text messages were no longer recoverable. ;-)
April 25, 2019 5:03 AM - Reviewing Decipher Backup Repair
I am a Mom to 4 kiddos and use my phone for EVERYTHING. It started to fail and act funny so I backed it up. I erased all content and reset my phone. I connected it and tried to restore. It told me my file was corrupt. I had a panic attack. I spent all day online and at Best Buy several times trying to fix it. Nothing worked and I got more and more worried as the day went on. I have SO much data stored on my phone and in all of the apps I use. I was not ready to try and sit down and recreate my phone. We found the deciper tool online and I decided to go for it. It is worth every dollar spent! My phone is back to life and I will sleep much better tonight. Best decision ever.
April 25, 2019 3:09 PM
Thanks for letting us know, Rachael! We are really happy Decipher Backup Repair was helpful and that all your iPhone data is now safe and sound. This made our day! ;-)
April 20, 2019 7:39 PM - Reviewing Decipher Backup Browser
Their backup browser managed to save most of the photos from a corrupted iPhone7 backup to my laptop amazing! I am so glad I’ve tried it.
April 22, 2019 2:25 PM
We really appreciate the kind words, Eva. Thanks so much!
April 16, 2019 10:58 PM - Reviewing Decipher Backup Repair
Was having issues restoring a new iPhone XR from an older iPhone 6S. The Decipher Tools worked great. I'm very happy and would gladly recommend.
April 17, 2019 3:08 PM
Thanks, Cory! We're really happy the software was helpful! ;-)
April 14, 2019 4:58 AM - Reviewing Decipher Backup Repair
amazing tool, finally, something really works..... I was facing problem in my iPhone 8 plus and the last solution to back up the phone and reset everything and restore the backup again but after trying many times to restore the backup always getting backup corrupted andI kept getting an error message just prior to the completion of the restore that the backup file was corrupted, I found Decipher tool and try it, really the process to solve the issue didn't take more than 10 min and very easy and very smoothly.
in the end, thank you so much
April 14, 2019 5:31 AM
That is great news, Ibrahim. We're glad that Decipher Backup Repair was helpful and we appreciate you taking the time to let us know!
March 30, 2019 2:01 AM - Reviewing Decipher Backup Repair
I was upgrading from an iPhone SE to an iPhone XR and attempting to restore from an iTunes backup on my computer. When I created the SE backup, it went smoothly with no error messages. When I tried to restore from the backup on the new XR phone, I kept getting an error message just prior to the completion of the restore that the backup file was corrupted, and the restore could not be completed. I restarted the computer and reset the phone, but still got the same error. So I tried this Decipher Backup Repair tool. The process went smoothly and found some file size errors which it corrected, and created a new backup. However, when I attempted the restore again with the new backup, I got the same error message with only 2 minutes remaining in the restore. So I folowed the directions and tried the advance repair option which discovered a corrupt file in the camera roll. After the tool created a 2nd new backup, I tried to retore again and was successful. It really works and they offer a money back guarantee if the tool and their support will not successfully fix the backup. You can't go wrong. Very happy that I discovered this solution. Well worth the cost of the license fee. Highly recommend you try this if you encounter the same problem!
March 30, 2019 2:26 AM
Hi Mary! Great news about Decipher Backup Repair and your corrupt iPhone backup. Thanks for taking the time out of your day to let us know!
March 29, 2019 9:44 PM - Reviewing Decipher Backup Repair
It worked! Simple, easy-to-use, inexpensive, had me back up-and-running quickly. This is the second time I had a corrupt file and both times their product fixed it and others I weren't aware were potential problems. Thank you!
I even ordered the wrong product initially - within five minutes of me emailing them about my error, they had refunded my money. Now, THAT'S customer service!
March 30, 2019 2:24 AM
Thank YOU for being a customer, Katie. We are grateful and we also really appreciate the kind words. ;-)
March 27, 2019 8:38 AM - Reviewing Decipher Backup Repair
It worked, simple and straightforward. It was frustrating that so many websites listed deleting the corrupted backup as a "solution". It's also disingenuous that iTunes blames it on corrupted backups when the problem is often with the updates in iTunes itself! Anyway, just glad I found this. Thanks!
March 27, 2019 4:56 PM
We're glad that Decipher Backup Repair was helpful, Cory! Thanks for letting us know! ;-)
March 3, 2019 11:03 PM - Reviewing Decipher Backup Repair
It worked for me. My new phone kept disconnecting during restore. Happy with the product.
March 5, 2019 7:28 PM
We're happy that Decipher Backup Repair fixed your broken iPhone backup. Great news, Wes! We appreciate you letting us know.
February 18, 2019 2:24 AM - Reviewing Decipher Backup Browser
Decipher Backup Browser is just excellent! By using Decipher Backup Browser I can retrieved all 56000 photos and videos without any single file lost! I will highly recommended to anyone to try this software whenever having issues with iTunes backup. Thanks Kelly and much appreciated.
February 18, 2019 4:39 PM
Thanks so much, Lambert. We really appreciate you being a customer!
February 16, 2019 9:46 PM - Reviewing Decipher Backup Repair
Three phone calls to apple could not solve my problem with a corrupted back-up. I cried thinking about the 3,000 lost photos! Was able to fully recover my back-up and all photos with Decipher! So thankful!
February 18, 2019 4:38 PM
We're really happy Decipher Backup Repair was helpful even though Apple was not able to assist. Thanks for the kind words, Anne! ;-)
February 14, 2019 5:18 AM - Reviewing Decipher Backup Repair
I had an issue that went beyond what the app could do itself. I emailed K, she responded and gave me very clear instructions that helped me achieve my goal. I was able to backup my phone after accidentally placing my backup on an external hard drive. Talk about a head scratcher turned into a beautiful resolution. Thank you so much, Decipher Media!
February 14, 2019 4:03 PM
Thanks for the kind words Aleks! We're glad your backup is working now!
February 9, 2019 1:53 AM - Reviewing Decipher Backup Repair
Kelly was amazing! She worked with us on a Sunday for over 5 hours and got my “corrupted” back up fixed! Thank you so much!
February 9, 2019 3:47 PM
Thanks, Brittany. We're really happy Decipher Backup Repair and Kelly's expertise were both helpful in fixing your corrupt iPhone backup.
January 29, 2019 7:13 AM - Reviewing Decipher Backup Repair
I don’t know where to start. This is my first time ever writing a review. My iPhone 7 plus got water damaged. So I bought iPhone xr then when I tried to restore backup from October. It was not working, I kept on getting the back-up is corrupt. I tried 2/3 different backups, but I was still getting the same error. I even contacted apple and they told me not to bother with it as it cannot be fixed and i should probably go on social media to get my photos back. Then I came across decipher repair backup. I was sceptical at first, I wasn’t sure if it was going to work. But I didn’t have anything to lose and this was basically my lost hope. So I tried it and I GOT ALL MY PHOTOS BACK. THANK YOU GUYS SO MUCH!!!!!!!!!!!!!!!!!!!!!!!
January 30, 2019 12:18 AM
Wow. That is a lot to go through, Ritvik! We're trying to make helpful software and it made our day to know that Decipher Backup Repair fixed your corrupt iPhone backup. Great news and we appreciate you letting us know. You rock!
January 28, 2019 7:06 PM - Reviewing Decipher Backup Repair
I want to start off by telling anyone reading this that the Decipher Tools Team are LEGIT!!
I couldn't have asked for a better company to work with!
I am a small business owner and I just went through 7 days of Hell trying to get my new I phone XS Max to restore from my ITunes backup on my computer. My phone had all of my business info on it and was my lifeline and when it wouldn't restore to my phone I had spent a total of 7 phone calls and over 12 hours of being on the phone with Apple support with no progress. Then I got really desperate and spent $80.00 to download a Chinese program that was guaranteed to pull the information from my backup but all it did was give me a printable copy with no way to restore it to my phone. Then I came across Decipher Tool.com. Needless to say I was skeptical but what did I have to lose especially for how inexpensive it was. SO I downloaded the program and proceeded with my restore and I didn't work so the program asked me id I wanted to go deeper into the repair and I said yes, well that didn't work and so it said to contact the Decipher Team so I sent them an email on a Saturday afternoon and took a deep breath and was ready to wait until I here from them on Monday, that is if they would even respond. After about 20 minutes I got a response from them which I was shocked to hear from them. So to make the story a little shorter the team told me information about some ways to repair it that the Apple Team never could. Ultimately I had to go borrow my parents computer and used the Decipher Tools backup and it worked flawlessly!!! The problem was in with ITunes and the processor that was being used in my computer that was having a conflict with each other and would disconnect my phone cord whenever I would try to restore my phone. This company has my business for life ( hopefully I don't need them ever again. LOL! No offense). Also I would have easily paid 10 times the price that they are asking for the download.
Keep up the Great work Decipher Team and many years success!!!
January 28, 2019 7:31 PM
Thanks for the kind words, Chris. We really appreciate it and we're glad that Decipher Backup Repair was helpful after everything you had to go through! ;-)
January 27, 2019 8:52 AM - Reviewing Decipher Backup Repair
I searched online, looked at tutorials and spent 12 hours trying all the tricks to back up to corrupt file. This worked in 5 minutes and everything is as it should be on my replacement phone
January 27, 2019 3:59 PM
Great news that Decipher Backup Repair fixed your corrupt iTunes backup. Thanks for letting us know, Dee! ;-)
January 26, 2019 1:16 AM - Reviewing Decipher Backup Repair
Totally %^&$* WORKED !!!! THANK YOU A MILLION !!!!! Had my doubts, but I'll man up and say I was wrong to doubt. BLESS YOU ALL !!!!
January 26, 2019 1:56 AM
Ha! Thanks for the kind words, Joe. We're really glad Decipher Backup Repair was helpful and fixed your corrupt iPhone backup. Have a great weekend!
January 12, 2019 7:38 PM - Reviewing Decipher TextMessage
This software is AWESOME and well worth the $30 fee...within 15 minutes of deciding to try it out, I had tested it, bought it, and was viewing a much-needed conversation that took place weeks ago...truly, it delivers as promised. I have not yet explored all the options, but I'm confident they'll work as smoothly as the initial startup. Don't know why Apple can't/won't offer something like this for free, but as I said, it's well worth the price. I look forward to exploring all its functions.
January 12, 2019 11:23 PM
Thank, Connie! We really appreciate it and we're glad to hear that Decipher TextMessage was helpful for saving your iPhone text messages to your computer. ;-)
January 12, 2019 11:40 AM - Reviewing Decipher Backup Repair
GUYS!!! All of you are legends! Its just a magic!!! I LOVE YOU!!! Hey, you, yeah, you - Go for that 100%! Cheers TEAM!
January 12, 2019 4:58 PM
Thanks Alexei! We looked up your purchase in our system and see that you bought Decipher Backup Repair. We're really glad the program was helpful. ;-)
January 3, 2019 8:47 PM - Reviewing Decipher Backup Repair
Panic averted after managing to recover corrupted backup through the decipher tool. I would highliy recommend this for anyone
January 3, 2019 10:18 PM
Thanks so much, Stephen. It makes us really happy that Decipher Backup Repair fixed your corrupt iPhone backup. Thanks for letting us know! ;-)
January 3, 2019 8:24 AM - Reviewing Decipher Backup Repair
Spent a few frustrated days trying to get my corrupt backup working. Thought I lost everything because I erased my old iPhone and on top of having an encrypted backup. I tried another program that did not have an option to unlock the encryption. Found out that once you encrypt your backup you cannot unencrypt it if you erased your old iPhone.
Thank you Decipher tools your program really works! Amazing.
January 3, 2019 3:56 PM
Great news, Keith. We really appreciate you being a customer and for letting us know that Decipher Backup Repair was helpful. Have a great 2019!
January 3, 2019 5:18 AM - Reviewing Decipher Backup Repair
Literally saved my life I thought I'd never be able to get my corrupt backup working again!! The guys offered me heaps of help as well. Bloody good
January 3, 2019 6:27 AM
Awww, thanks so much Ned. We're just happy that Decipher Backup Repair was helpful in fixing your corrupt iPhone backup. Thanks for letting us know!
December 31, 2018 6:54 AM - Reviewing Decipher Backup Repair
Decipher Backup Repair 12 WORKS. Period. I spent an hour and 15 minutes chatting with Apple Tech Support and they said "I'm sorry. If it's corrupted, there's nothing I can do." I even asked them directly "Is there a 3rd party software that might work?" and they said "No." But they encouraged me to pay them for iCloud so this wouldn't happen again. HA!
Luckily the first scan worked and fixed my issues. iPhone SE 64GB; iTunes 126.96.36.199 on Win10; backup size ~30GB
January 3, 2019 6:26 AM
Thank, Josh! We're sorry you were turned away by Apple, however we're really glad Decipher Backup Repair fixed your corrupt iPhone backup. ;-) We hope you have a great 2019.
December 20, 2018 3:17 AM - Reviewing Decipher Backup Repair
I had my iphone backed up only to my itunes. The file was corrupt and was told by apple that it was lost. Used decipher key and the first run did not help. The second , more advanced scan worked after several attempts. I had to turn off my computer sleep settings as if it started to go to sleep the scan would fail. After doing so it worked and I was able to recover my whole backup. Very happy with the results! My phone was iPhone 8+
December 20, 2018 6:23 AM
Thanks for letting us know, Justin. It made our day that Decipher Backup Repair fixed your corrupt iPhone backup. Happy holidays!
December 18, 2018 5:03 PM - Reviewing Decipher Backup Repair
Wow this is an amazing repair. I lost all my files because my backup was corrupted. I was hesitant but best 30 dollars I spent. I email decipher and they answered all my questions and fixed my folder. I got everything back once again thank you for the amazing job. I’ll recommend this to everybody
December 19, 2018 1:45 AM
Thanks so much, Richard. We are grateful for the kind words about Decipher Backup Repair and that is great that your corrupt backup is now fixed! Happy holidays. ;-)
December 12, 2018 8:58 PM - Reviewing Decipher TextMessage
Decipher saved us countless hours when we needed to print text messages for a legal matter. Easy to use, and of great benefit was the sorting by person/number feature. Many thanks!
December 12, 2018 9:32 PM
Thanks, Charles! We're glad Decipher TextMessage was helpful for saving your text messages. We really appreciate you letting us know! ;-)
December 8, 2018 3:58 AM - Reviewing Decipher Backup Repair
Decipher saved my skin!!! I backed up my old phone and almost filled my C:\ drive. I used a process to move the iTunes backup folder to my E:\ drive and then deleted the original backup folder after copying it to the E:\. I received my new iPhone 10 XR and restored from backup and it failed. I ran the fix and the restore failed again. Then, I ran the advanced repair and then attemped the restore. It worked!!!! My 80G backup is now on my new phone. Thank you!!!
December 8, 2018 4:42 PM
It makes us really happy that our software was helpful, Kevin! Thanks for taking the time to let us know. We appreciate it! ;-)
December 5, 2018 8:20 PM - Reviewing Decipher Backup Repair
I used decipher tools to repair a backup of my wifes phone, usually I am sceptical of these tools that say they can recover your files after you pay a fee, I was however out of options so I paid the money... Unfortunately for me, the tool didn't work and my backup wasn't fixed, I emailed support and was suprised to receive an almost instant response. Over the next few days I received quite possibly the best customer service I have ever experienced from Kelly who went above and beyond to try and repair my back up with clear and detailed instructions as well as giving me other tools to work with.. Despite all of the technical help and additional tools on this occasion, the backup was beyond repair and when we reached that conclusion, as promised, my money was refunded. If you are in a situation where you have a corrupt iPhone back up this is the only place you should be looking, you have literally nothing to lose, if your back up is fixed, happy days, money well spent, if not, you get your money back, simples....
December 5, 2018 10:13 PM
Thanks so much, Mark!
December 5, 2018 12:57 PM - Reviewing Decipher Backup Repair
There's all sorts of testimonials calling Decipher Media "life savers" but I'd like to add they may have also prevented arson. I'm joking, of course. Even one did mutilate your device, thereby causing you to discover that NONE of your MANY careful backups will actually restore it, burning down an Apple Store is never the right answer -- and thanks to Decipher Backup Repair, need never be seriously contemplated!
Instead, consider how much you'd be willing to spend to undo the frustration it took to get to the point of typing "iphone backup corrupt all of them seriously fix already tried everything" into a web search. Or however else you ended up reading this review. The speed & simplicity of Decipher Backup Repair make it a bargain in contrast to all the time & energy spent wrestling with a problem you thought you'd never have.
December 5, 2018 10:14 PM
Ha! We're glad the software was helpful, Marianne. :-)
November 30, 2018 9:36 PM - Reviewing Decipher Backup Repair
Kelly is an absolute wizard! This is the second time that she was able to help me resolve an obscure issue with my backup (this time, somehow affecting my ability to connect to wi-fi). She was patient in working with me through trial and error over the course of a couple weeks, eliminating possible root causes until we were able to narrow down the issue. Thanks again for saving my phone!
December 1, 2018 4:43 PM
Thanks, Dave! We really appreciate it and we are glad that the software (and Kelly's expertise) were helpful! Have a great rest of your weekend.
November 27, 2018 6:01 PM - Reviewing Decipher Backup Repair
apple couldnt help me recover my 4700 pics on my iphone 10....they gave me a 300.00 credit to by their products and said sorry.....thanks to this system i was able to recover my phone and get all my memories back...thank you so much
November 27, 2018 6:55 PM
Wow! Thanks for the kind words Ivan. We're really glad that Decipher Backup Repair fixed your corrupt iTunes backup and that our software was helpful. ;-) We're sorry to hear that Apple was unable to assist you.
November 25, 2018 4:13 PM - Reviewing Decipher Backup Repair
Just got a new iphone 10 - backed up my old one- turned out the file was corupt some how- NOTHING worked- I bought the program and it had to run an advanced recover after the initial and I was able to recover all of my DATA- AMAZING- I almost lost 2 years of data and pics- new laptop so I didn't have the oldbackups saved anywhere.- BACKUP BACKUP BACKUP!
November 25, 2018 11:40 PM
Thanks Wilbur! We're really glad that Decipher Backup Repair was fixed your corrupt iTunes backup. Thanks for letting us know! ;-)
November 24, 2018 4:29 AM - Reviewing Decipher Backup Repair
Mil gracias por el apoyo...!!! Soy de México y no encontraba solución al problema de mi respaldo dañado. Investigué en foros y distintas páginas, encontrando que su software era el único que podía reparar respaldos dañados (los demás sólo te dejaban seleccionar y recuperar algunas fotos o documentos del respaldo a tu compu). En mi caso, intenté reparar el respaldo con su primera opción y no se pudo, por lo que seguí sus instrucciones para hacer un análisis más detallado del respaldo y con esa segunda opción mi respaldo quedó PERFECTAMENTE restaurado. Gracias a ustedes pude recuperar 7 años de recuerdos fotográficos y alrededor de 230 Gb de archivos (mi respaldo fue de un iPhone X de 256 Gb a un iPhone XS de 512 Gb). Definitívamente lo recomiendo, Decipher Backup Repair vale cada centavo...!!!
November 24, 2018 4:35 AM
Gracias, Darío! Apreciamos las palabras amables. ;-)
November 19, 2018 8:08 PM - Reviewing Decipher Backup Repair
Hi Decipher Team,
I am very grateful to you for having made Decipher Backup Repair. It helped me to fix my corrupted iPhone backup in iTunes of iOS Rel. 11 which contained my WhatsApp conversations and data of over 2.5 GB and a few years of work building relationships with contacts and pending agreements. It took me at least 3 weeks to figure out what to do during which time I did not use WhatsApp, out of fear to lose my only possible WhatsApp backup stored in iCloud, but which gave the message.
Here is the story in more detail...
One day my iPhone broke down and when I restored it, it automatically was upgraded by Apple to iOS Rel 12. I first tried to restore my WhatsApp file from iCloud with tools that I bought (iMyFone D-Back and iMyFone iTransor) but without success.
In the end it turned out that you cannot restore a WhatsApp backup file to a different iOS. So I went back to a backup in iOS Rel. 11.
It turned out I was really lucky that I had made an iOS Rel. 11 backup not too long ago. However this backup kept giving the message: "iTunes could not restore the iPhone "Marcel Spitz's iPhone" because the backup was corrupt.".
On top of all this I was having increasing issues with USB ports having hickups on my old Desktop PC. So at some point my wife agreed to order over a new Desktop PC, and I had to transfer everything, including my iTunes backup folders via USB stick over to the new Destop PC.
So, finally on the new Desktop PC with stable USB ports I was able to run your "Decipher Backup Repair" program again and the restore to my iPhone went slowly but surely and with success.
At the end of the restore, Apple's message freaked me out: "Press Home to Upgrade" upon which I feared they were automatically going to push iOS Rel 12 to my phone again and I could again lose my WhatsApp database if it was not fully recovered under Rel. 11. Pressing the Home button that turned out not to be the case. A message in iTunes asked me specifically if I wanted to upgrade to iOS Rel. 12, an offer that I turned down. Thank you Apple.
While updating the many apps on my iPhone 6S, WhatsApp was quickly fully loaded and it showed all or at least most of the conversations in it and the many pending messages then came rolling in.
Next steps now are to first make a new iTunes backup under iOS Rel. 11, then manually upgrading to Rel. iOS 12 and making another backup under iOS Rel. 12. Just to be safe.
Thank you for your Repair program that I first ignored (hoping the iMyFone WhatsApp recovery programs would solve it), which turned out to be impossible without going back to Rel. iOS 11 and doing a Repair / Reconstruction with Decipher Backup Repair.
I hope anybody that gets in this same situation or similar, also has a previous release backup file to go back to which they can fix using your program. With Apple's impossible way of storing data, there is no other way.
Once again thanks a million!
DutchFriend in Orlando FL
November 19, 2018 10:40 PM
Thanks ,Marcel. We appreciate the kind words!
November 6, 2018 8:10 PM - Reviewing Decipher Backup Repair
This product saved my life! I got a new phone, had my backup saved to my computer right before getting the phone, and once I "restored" my phone, multiple times it saiy that backup was corrupt. I updated my Macbook, Itunes, and Iphone software and still nothing worked. Talked to Apple for many hours and they said there was nothing I could do anymore. I tried this out and it worked! Im so thankful and it is so worth only $30! I had 4+ years of stuff backed up and could not lose it all. Highly reccomend it if anything like this happens to you!
November 7, 2018 1:16 AM
Thanks for taking the time to let us know, Molly! It made our day that Decipher Backup Repair was helpful. Have a great rest of your week! ;-)
November 5, 2018 2:05 AM - Reviewing Decipher Backup Repair
The product worked great, just as advertised. I needed to restore an iPad from a backup, however when restoring, iTunes reported the backup was corrupt. Decipher Tools cleaned up the backup file and I was able to restore...I recommend the product.
November 5, 2018 5:11 AM
We're really happy that you were able to fix your corrupt iPhone backup! Thanks for letting us know, David!
November 1, 2018 6:59 PM - Reviewing Decipher TextMessage
This works great, I recovered 38 pages of text messages from a person I had sold something and they never paid all and needed to prove we had an assumed contract for him to pay me back. I took all pages to court and used as evidence and now I have all my money he owed.
November 1, 2018 8:45 PM
We're really glad Decipher TextMessage was helpful, Buddy! That makes us really happy! ;-)
October 31, 2018 8:26 PM - Reviewing Decipher Backup Repair
This is just a great program. We where convinced that all data and over 3 years of PHOTO's where lost for ever.
After the Advanced repair the restore process of the backup worked again. We are so happy here in Denmark..!!
Regards from Heidi & Søren
November 1, 2018 6:51 PM
Thanks so much, Heidi! We are really glad that Decipher Backup Repair fixed your corrupt iPhone backup. We hope you have a great weekend.
October 26, 2018 1:09 PM - Reviewing Decipher Backup Browser
I AM SO HAPPY YOU HELPED ME RECOVER MY SCREENTIME PASSCODE!!!!!
Now I don't have to reset iPhones for my entire family, and my children will not murder me in my sleep. Will tell the world about you. Donation coming on PayPal. SO HAPPY. Thank you.
October 26, 2018 1:38 PM
That is really cool of you, Kristina! As we work hard to make helpful software programs, your kind words and donation mean more than you know. We hope you and your kids have a great weekend!
October 25, 2018 5:46 PM - Reviewing Decipher Backup Repair
Decipher Backup Repair was literally a lifesaver for me, swapping phones and having a corrupt backup I felt as if my world was going to crash. All my contacts, appointments etc as a cancer patient you can only imagine the sinking feeling I had when I could not get it to work. And the first round it failed as well! But alas you had advanced tools to go round two and if that didn't work I was encouraged to contact you after. Luck would have it the second pass with the advanced tools worked and my phone is restored. With all the expenses I have with the cancer treatments I wasn't looking to spend any more money but the cost of this little program is worth the peace of mind if gave me in the end when everyone else said I had to start fresh. My heartfelt thanks!
October 26, 2018 3:04 AM
Thank you, Stephen! We're grateful for the kind words and happy our software was helpful! ;-)
October 23, 2018 6:31 AM - Reviewing Decipher Backup Repair
What a life saver! This programme works like magic and will help you get through the unexpected difficulties of recover error on your iOS devices. May God bless your business and I will recommend this programme to my friends here in Korea.
October 23, 2018 12:09 PM
Thanks Hansol! We are glad that Decipher Backup Repair was helpful! ;-)
October 15, 2018 10:32 AM - Reviewing Decipher Backup Repair
This is amazing, I tried restoring a back up but it did not work as it said it was corrupted.
I tried everything but nothing worked, I googled how to fix it and was having second thoughts, but with a lot of work contacts, business and personal stuff on my phone I needed it, I read the reviews and done some research and they're the real deal - I got all my stuff back and I couldn't be happier.
October 15, 2018 3:54 PM
This makes us really happy, Jordan. Thanks for letting us know! We're grateful and we appreciate you being a customer!
October 9, 2018 12:52 AM - Reviewing Decipher Backup Repair
I just got a new phone and tried to back it up to the backup I'd created earlier that day with my previous iPhone. I had a lot of work things and images from a recent trip overseas backup. I was terrified when iTunes notified me that it "couldn't complete backup due to corrupt backup file." I tried multiple things to fix it and nothing worked. Until I found Decipher online. I was unsure when downloading it whether it would work / I could trust it. But it worked perfectly!! I'm shocked Apple don't offer such a program or service. But my iPhone was fully restored, nothing missing and working perfectly. Highly recommend !
October 9, 2018 1:02 AM
Thanks so much, Teresa! We're grateful and also happy that Decipher Backup Repair did its job and your iTunes backup is now fixed. :-)
October 2, 2018 11:37 PM - Reviewing Decipher Backup Repair
I ran into a bunch of problems with my backup and just when I finally got everything figured out, the error popped up telling me that my restore couldn't happen because my backup file was corrupt. Decipher backup did exactly what it claimed to do. It fixed the corrupted files and my iphone was back in business. Thank you so much for making a product that works as expected!!
October 2, 2018 11:55 PM
We're so glad to hear your backup is working again now, Eric. We really appreciate you being a customer and letting us know! ;-)
September 29, 2018 6:05 PM - Reviewing Decipher Backup Repair
I recover my corrupted backup with this tool !!! Logre recuperar todo con esta herramienta.
September 30, 2018 1:05 AM
We're glad Decipher Backup Repair was helpful, Coral! Thanks for letting us know!
September 28, 2018 12:26 AM - Reviewing Decipher Backup Repair
My wifes iphone while doing the upgrade said the file was corrupted. i called Apple and they basically said that they could not help me after two hours on the phone. then i stumbled upon deciphers website, at first i was skeptical that they could help after Apple said no. But i figured i'll give it a try because they offered a 100% guarantee. I was blown away when they got the corrupted file to finally restore. It was well worth the money spent, there was a lot of information on the phone that we needed. Their customer service is second to none. Kelly was a great help she asked me for some files and got it to work. The directions on hope to collect data was great. IF YOU NEED HELP WITH CORRUPTED FILES THIS IS THE COMPANY YOU NEED.
September 28, 2018 5:50 AM
Thanks Amit! We really appreciate you being a customer! ;-)
September 26, 2018 7:25 PM - Reviewing Decipher Backup Repair
My iPhone X died yesterday morning. I was bummed about losing my pictures from my recent trip abroad and months worth of other stuff. When I got home to restore my old back up from Aug , it was telling me it was corrupted and wouldn't let me restore to my new iPhone. I tried upgrading to ios 12, then restore and that didn't work. I tried 4 times and got the same corrupt message . I searched on google and found a fix from Decipher Tools, but wasn't sure if they were legit. After reading the testimonials and having no other choice, I took a chance and it fixed my corrupted back up on the first try!! the best 29.95$ investment ever made.!!
September 27, 2018 4:00 PM
Thanks for the kind words, Toan! We're really glad that Decipher Backup Repair fixed the corrupt backup. We appreciate you letting us know that everything worked out! ;-)
September 26, 2018 3:51 PM - Reviewing Decipher Backup Repair
My iPhone has been giving me the same useless error message: "iPhone could not be restored from backup because error occurred" but it never gave any further assistance or details about what the actual error was. Decipher Backup Repair quickly diagnosed and fixed my backup and had my iPhone restored in almost no time. This also after spending 3 hours online with Apple Support and no help at all. This was an invaluable purchase and I highly recommend it for other iPhone users who are encountering this same vague error message. I know many others are experiencing this same problem so I hope they will find this great resource as soon as possible. Thanks again for this!!!
I HIGHLY RECOMMEND IT!
September 26, 2018 6:15 PM
Hi Greg! We're thrilled that Decipher Backup Repair was helpful, even when Apple was not able to assist. Thanks for taking the time to let us know. Have a great rest of your week!
September 24, 2018 10:26 AM - Reviewing Decipher Backup Repair
After backing my iPhone 8 ready to install IOS12 i tried to restore my phone and iTunes kept coming back with backup corrupt. I had to much to lose on the phone so done a bit of Google and came across Decipher Backup Repair, i took the chance and purchased the program as it had a money back guarantee and after running an advanced repair it worked, phone back to how it was, nothing lost. Awesome! Would highly recommend this software to any one have trouble backing up their iPhone. Got to remember not to use iTunes to update phone as i believe it was iTunes that screwed it to start with.
September 24, 2018 2:43 PM
Hi Bob, thanks for letting us know that Decipher Backup Repair was helpful! That made our day and we're glad your iTunes backup is now fixed and working. Have a great rest of your week!
September 24, 2018 3:14 PM
Decipher Media was well worth the money to save what was irreplaceable.
September 22, 2018 5:54 AM - Reviewing Decipher Backup Repair
I could not restore my backup on my new iphone and I reset my old phone. I had pic of my family and my father who recently passed away that I dont have anywere else. I was devistated to think I had lost all of those memories, not to mention all of the notes and many other important information. I found this program after a simple google search, and I was praying it work. thank God it did! I was able to restore my backup, and got all of my memories back. I am very grateful for the Decipher tool!!!!! it was the best $29 i have ever spent to recover two years of memories.
thank you so very much!!!!
September 22, 2018 3:01 PM
Thanks, Marianito! We are really happy that Decipher Backup Repair was helpful and you got all your important data back! This makes us really happy. ;-)
September 14, 2018 9:17 PM - Reviewing Decipher Backup Repair
I had issue with import my pictures after restore.
For the result, I couldn’t get all my pictures back, but during the process, staffs were really helpful and respond was very fast.
Also, after processing, they gave refund very quickly.
I storngly recommend to who has issue with their iphone back up.
You can try anyway. They don’t charge money if you can’t solve problem.
Thank you guys!
September 12, 2018 9:20 PM - Reviewing Decipher Backup Repair
Had used Decipher Phone Refresh before. Was now stuck with a corrupted backup of my wife's iPhone. After a few attempts I decided to purchase Backup Repair. This didn't work as well the first few tries, not even the 'advanced repair' option. However, customer service support was SUPER. Very fast and extensive, clear answers. After trying a few things, it was most likely that the problem was in my hard drive or a corrupt file. Thanks to Kelly's help I was abel to finally restore the backup :)
Would reccomend to all users experiencing persistent issues with restoring a backup.
September 13, 2018 5:54 PM
We really appreciate the kind words, Huub! We hope you have a great rest of your week! ;-)
September 7, 2018 3:18 PM - Reviewing Decipher Backup Repair
I recently sent my iPhone off for repairs and to do that, I needed to back up then reset my iPhone. Lo and behold iTunes told me that the backup was 'successful' when it fact was not. Decipher Tools fixed the corrupted backup file and allowed me to restore my phone once I got it back from repairs.
I was sceptical at first, but now am rather thankful. Worth the money to get my phone back in working order! Thank you.
September 7, 2018 3:46 PM
Thanks for taking the time to let us know, Samuel! We're glad that everything turned out o.k. and that Decipher Backup Repair was able to fix the corrupt backup. We hope you have a great weekend!
September 6, 2018 10:26 PM - Reviewing Decipher Backup Repair
I thought I lost my back up from iTunes setting back to a 10 month back up. Apple could not help and I thought all those memories were lost. I googled for help and found decipher back up repair. Through this software I was able to restore my back up with many important photos and memories. I can not be more thankful. Thank you
September 7, 2018 4:35 AM
Thanks so much, Clayton! We're grateful and really happy Decipher Backup Repair fixed your corrupt backup. This made our day! ;-)
August 18, 2018 2:57 PM - Reviewing Decipher Backup Repair
THANK YOU! THANK YOU! THANK YOU! My backup was corrupted, and I tried everything. I found this site (thank you Google), and I'll be honest, I was sceptical ESPECIALLY when it was $30. But here's the bottom line: it worked. New phone is up and running with everything from my old phone!
August 18, 2018 5:44 PM
Great news, Adam! Yea, Decipher Backup Repair really works. ;-) We're trying to make helpful software programs for the iPhone and we are grateful for your kind words. Have a good rest of your weekend.
August 15, 2018 3:29 PM - Reviewing Decipher Backup Repair
You literally saved my a**! Whole backup was corrupted, iTunes refused to restore it in any possible way. Thanks to your backup repair tool, I was able to fix it and restore it to a new iPhone! Thanks, those 30$ were a good investment! Keep up the good work!
For everyone hesitating to try it: Yes, the interface of the tool looks strange, more like a web browser and not "super professional", but don't get distracted by that. It works smoothly and that's what counts!
August 15, 2018 4:01 PM
We're glad that our software was helpful, Hendrik! Thanks for taking the time to let us know. We appreciate it.
September 16, 2018 11:30 AM
Decipher Media well unfortunately I now found an issue. There are several Photos mising in the Photos app. (~3 months) Is there a way to fix it or are they gone forever? :/
August 14, 2018 11:08 PM - Reviewing Decipher TextMessage
I highly recommend this, and it's Sssoooooo Easy! Seriously people, "Believe the Hype!" I downloaded this software because I needed the last five years of texts, for a custody / court fight in a format that was more than just screen shots.
So I downloaded the App, installed in on my MacBook, grabbed one of the backups I diligently kept in iTunes from all my previous iPhones from over the years, and just like that, and as easy as you said it would be, I saved hundreds of hours of work. Now I have pages and pages of PDF formatted evidence with date time stamps that I can use.
Thank you to Decipher Tools and your Decipher Text Software for an amazing product you can be sure I will be back to explore many of your other products.
August 15, 2018 1:02 PM
Great news that Decipher TextMessage was helpful, Peter. We appreciate you letting us know and also for being a customer. Have a great rest of your week! ;-)
August 11, 2018 10:50 PM - Reviewing Decipher Backup Repair
Great work guys with the repair software, after trying 5-6 times restoring from original backup wasting almost a day on this, apple support suggestions dint help at all, finally decided to give it a go to decipherTool to fix the 'corrupt itunes backup' , worked like a charm, after 2 hrs have my all data! keep up the great work. thanks!
August 12, 2018 1:18 PM
Thanks so much, Arun! We really appreciate you letting us know! ;-)
August 11, 2018 7:02 PM - Reviewing Decipher Backup Repair
I send my iphone to get my battery changed and of course deleted all my data before I send it to apple. Today I got it back and with horror noticed my backup was corrupted. But decipher repaired it asap I am so glad, money well spend. Thank you so much guys. I didn't know what I would have done without this wonderful tool. All those memories and pictures and data would have been lost forever. Thanks. I can defintely recommend it!
August 12, 2018 1:16 PM
Hi Jasmin, thanks for letting us know that Decipher Backup Repair was helpful! We're glad all your data is back and safe and sound. ;-)
August 5, 2018 12:36 AM - Reviewing Decipher Backup Repair
I didn't have the luxury of a cloud backup or even the original phone to backup again. I tried multiple options from the Apple support forums to no avail. I am generally very skeptical about 3rd party programs and thought I'd go out on a limb after reading some of the feedback from Apple forums about Decipher being highly recommended. The fact that I could pay through PayPal also gave me a sense of security that I could pursue a refund if this was a scam.
I failed the restore on the first attempt after using decipher and immediately considered pursuing a refund.
I sent a message through the program to the developer and got a reply not too long after with a list of options to try again (also reassuring as these options made perfect sense to the issue at hand)
The first option sent to me actually worked with no problem.
I generally don't take time to leave feedback but due to the headache this saved, I am more than happy to
Thanks Jay and team at Decipher for such a useful tool.
August 5, 2018 6:09 AM
Thanks so much for the kind words, Steve. We're really happy that Decipher Backup Repair did its job and that our software and support were helpful. We hope you have a great rest of your weekend! ;-)
August 3, 2018 5:17 PM - Reviewing Decipher Backup Repair
Really useful tool! Apple support was not much help but this tool got my backup fixed and now my iphone is finally restoring fine. Really recommended!
August 4, 2018 4:24 AM
Thanks Sebastian! We really appreciate it. Have a great rest of your week.
July 26, 2018 9:07 PM - Reviewing Decipher Backup Repair
Great job by Decipher tools. Here is my email to apple on how you were able to fix my corruption issue in less than 1 hour. It gives me peace of mind that I was able to recover all my data. Thank you decipher tools.
I spent about 12 hours on recommendations from Apple support and restoring from backup.
Finally today Apple said they could not do anything about it.
I consider apple to be the largest company and I was disappointed with the response from the advisors. Me being an apple customer for the past 10 years.
I found this company who charged me $30 and repaired my corrupt backup online in less than an hour.
I think apple needs to learn from this small company who is able to solve these issues. If this company can do it, I am sure apple can do it too. Please make sure to bring it up to your supervisors who can incorporate this change. It will do two things.
1. Apple support spent about 6 hours on the phone with me. For $30 service you can save 6 hours of your time.
2. You will have happy customers who will come an buy your product.
I do not know what caused the corruption. I was at a point where I was losing my entire photos from the last 2 years. I was disappointed that apple was not even giving me a direction of whom I need to go to to solve this. The best they came up with was a bestbuy store which does not do this.
If apple does not incorporate a software like this. I atleast recommend you train the support staff to this website who can solve the problem for you.
July 26, 2018 10:39 PM
Thanks for the kind words, Ramakrishna. We are grateful and it makes us really happy that Decipher Backup Repair was helpful and all your data was recovered! Have a good rest of your week. ;-)
July 17, 2018 3:24 PM - Reviewing Decipher Backup Repair
After literally trying every software out there to restore my corrupted backup I took my chances and paid for Decipher backup repair, and boy am I glad that I did. After initially repairing my backup, iTunes was still giving me an error "ITunes could not restore because the IPhone disconnected", so I contacted customer care and they helped immediately! Huge shout out to customer service, and their creator Kelly for guiding me step by step and even providing tools for me to restore my very tricky corrupted backup. After a couple of hours the seemingly impossible task was made possible and I was able to restore 45 GB of data which included 10000 photos successfully!! I cannot thank them enough! ♥️
July 17, 2018 3:42 PM
Thanks Nabyla! We're glad that Decipher Backup Repair (and Kelly's expertise) were helpful and that all your data is now safe and sound. This is great news! ;-)
July 15, 2018 9:39 PM - Reviewing Decipher Backup Repair
Thank you!! This software helped save years of memories. Apple store employees were no help and you guys were able to do the “impossible” (apple store words). Best $30 spent ;)
July 16, 2018 3:34 AM
Thanks so much, Owen! That is great news that Decipher Backup Repair was helpful. This made our day and we apprecaite you letting us know! ;-)
July 13, 2018 10:04 PM - Reviewing Decipher Backup Repair
I plugged my iPhone 6 plus into my pc and when the itunes window opened it asked for software update ios 11.4.1 and when I clicked accepted. Back up done the phone went into software update mode and then froze for 40 minutes. When I called Apple they asked me that since we had backed up the phone it was alright to do a hard shut down. After following all the steps the apple representative told me when we went to restore from back up it came back as corrupt back up can not restore. We tried to update the itunes software to the latest and nothing. We tried to find previous back up files but nothing was available. A searh on the web got me to the site and after a few clicks, download and install and waiting biting nails, my iPhone has backup was restored minus the corrupt files (I just couldnt lose my contacts, pictures and documents at all...data that is over 8 years of collecting). I am super thankful for the fix and I recommend it to everyone who comes across this issue. A very Happy and Grateful customer. :)
July 14, 2018 4:04 PM
We're really glad Decipher Backup Repair was helpful! Thanks for letting us know. ;-) Have a great rest of your weekend!
July 13, 2018 9:00 PM - Reviewing Decipher TextMessage
OMG, this is awesome and so easy to use! I have every SMS text message saved in a PDF file now with who, their phone number, the date, the time and the message in order and as it displays if I'm looking at it on the phone. Decipher TextMessage is TOTALLY worth it!
July 13, 2018 9:23 PM
Thanks, Jonathon! We're glad the softare has been helpful! ;-)
July 10, 2018 8:56 PM - Reviewing Decipher Backup Repair
I am so thankful to have found this program! My backup didn't work and i was freaked out that i would lose all my data. I had some problems with restoring, but thanks to some excellent customer service, my problem was fixed! This is definently money worth spent!
I wanna thank you all at Decipher Tools for this program and especially Kelly for helping me out!
July 10, 2018 9:44 PM
Thanks so much, Andreas! We're trying to make helpful software programs so your note make our day! We really appreciate it. ;-)
July 5, 2018 8:21 AM - Reviewing Decipher Backup Repair
After two calls with Apple support for approx an hour of my time only to have Apple tell me that my corrupted back up was unrecoverable, a google search led me to Decipher Tools that located the corrupted data and rectified the issue immediately. I fail to understand how Apple can't fix an issue with it's own software where I have to seek a third party app and spend money I don't have. That said, it was money well spent because the corrupted data that was recovered had photos of my son's first day of school that would be lost otherwise if not for Decipher Tools. Apple should reimburse it's costumers for having to pay a third party app for due to Apple's ineptitude. Thanks Decipher Tools!
July 5, 2018 3:01 PM
Hi Joseph! We're grateful that Decipher Backup Repair was helpful and that all the photos of your son's first day of school were there after the repair and restore. Thanks for taking the time to let us know. We really appreciate it. ;-)
July 4, 2018 7:14 AM - Reviewing Decipher Backup Repair
How did my backup get corrupted? I’m not sure. I purposefully backed it up before needing to restore the iPad software. All I can say is that I recommend this company’s sofware to restore a faulty iTunes backup, it happened to me.
If it just happened to you now, don’t sweat it. You may try to restart the Mac in “Recovery” mode, but that won’t work. I tried that myself. Simply try loading this software to do the trick of getting your backup back.
Best wishes that your data, too, makes the safe return to your iPhone or iPad. :)
July 4, 2018 12:55 PM
Hi Carl, we appreciate you being a customer and thanks for letting us know that Decipher Backup Repair fixed your corrupt iTunes backup. We hope you have a great rest of your week! ;-)
July 1, 2018 12:35 AM - Reviewing Decipher Backup Repair
First of all, I rarely ever write reviews, but...Wow!! I have been trying out different online software options to selectively restore my iTunes backup because mine was too large to go back on my iPhone X and this was the first one that actually worked! The first time I tried, it failed and I emailed customer service and recieved a response hours later walking me through steps to try and to let them know right away if it didn't work and if I needed more help, but it worked! I'm still in awe and wish I had tried this software FIRST several weeks ago before spending literal HOURS on the phone with Apple for 2 weeks and then trying to find an online company to help! It would have saved me a lot of headaches and frustation dealing with inadequte software companies and poor customer service. I HIGHLY reccomend this software ~~
July 1, 2018 1:00 AM
Thanks Tammy! We're grateful and appreciate the kind words. It makes us really happy that Decipher Backup Repair was helpful! ;-) Have a great rest of your week!
Viewing reviews 301 to 400 of 1326
Thank you for writing a review! You can write a review in one of two ways.
1) You can send us your review:
2) You can also leave your review by writing a Facebook comment here: