To back up your iPhone or iPad, connect your phone to your Mac or PC using the USB Lightning cable provided and open iTunes.
Note: If you are on a Mac and running macOS Big Sur or macOS Catalina please scroll down for the specific instructions using the Finder on Big Sur or Catalina instead of iTunes.
After backing up your phone, you will then be able to use Decipher Tools software to save your text messages, voicemails, and other iOS data from your iPhone to your computer.
You can make a backup of your iPhone, iPad, or iPod Touch on any computer using iTunes. If you use iTunes' syncing features, the computer does not need to be the computer that you sync with.
Step 1: Bring Up the "Summary" Page for your iPhone, iPad, or iPod Touch in iTunes
When your iOS device is plugged into your computer, you should see a device icon in the upper-left section of the iTunes window. Clicking on that device icon will bring you to the summary page for that iOS device (iPhone, iPad, or iPod Touch) or bring up a menu of multiple devices for you to select from.
If you don't see that iPhone button in iTunes:
Try the iTunes File menu > Devices. If you still do not see any devices in that File > Devices menu, it is likely that iTunes is having trouble recognizing your iPhone or iPad.
If iTunes is not recognizing your iPhone, here are Apple's suggestions on what do to if your device is not recognized.
In older iTunes prior to iTunes 12: In the upper-right corner of the iTunes window, you should see a button for one or more iOS devices. Press that button to bring up the summary page for your iPhone/iPad. If you do not see the button for your phone in the upper-right corner of iTunes, check to see if you have a list on the left-hand side of your iTunes window. If so, your phone should appear under "Devices" in that list. Click on the device name in order to bring up the information window for your iPhone/iPad.
Step 2: Press the Back Up Now Button
In the "Backups" section of the summary page, press the "Backup Up Now" button. This will backup to your computer regardless of your iCloud settings on the left. Our Decipher Tools software can read from both non-encrypted and encrypted backups (assuming you know the password!) so you can leave the encryption checkbox set however you like.
Note: Since iTunes 11 was released, many people see a screen that gives the option "Restore from Backup" or "Setup as New" when plugging in their iPhone for the first time. You want to choose the option "Setup as New." Even though this sounds like it might wipe the phone, it does not — it just sets up the phone as a "new" device in the list of devices that iTunes tracks. This should only happen the first time for each iOS device you plug in to the computer.
macOS Big Sur and macOS Catalina - How to back up your iPhone or iPad via the Finder
For Mac users running macOS Big sur or macOS Catalina, iTunes is no longer needed and you can backup your iPhone, iPad, or iPod Touch device via the Finder.
- Plug in your iPhone or iPad to your Mac computer.
- Switch to Finder. It's usually the first item in your macOS dock.
The icon for macOS Finder. If you don't see the Finder icon in your dock, search for Finder in the Spotlight search in the upper right corner of your screen
- In the left column of the Finder window, select your iPhone or iPad under Locations. If you don't see the left column of the Finder window, select the View menu > Show Sidebar.
- If prompted to "trust" the Mac on your device, tap Trust on your iPhone and enter the passcode as prompted. This is an iOS security mechanism to allow this Mac to connect to your iPhone.
- Click the button to "Back Up Now" under the main Finder window and "General" tab.
Here's a helpful screenshot for reference:
- You do not have to change the option next to "Backups:" in Finder.
- Turning on encrypted backups on your Mac by checking "Encrypt local backups" is optional as well. Encrypted backups are locked with a password, and include saved password data from your iPhone. If you turn on backup encryption, be sure to remember the password, because there is no password recovery mechanism.
Still having troubles backing up your iPhone on your computer?
If you have tried the options above and you are unable to backup your iPhone, contact us a via our support email and we'll reply back and help!