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Decipher TextMessage doesn’t recognize my phone in the left-hand column of the program.

If you just downloaded and installed Decipher TextMessage and you don’t see your iPhone in the left hand column of the software, here is what to do:

  1. The first thing you should do is force a new backup of your device via iTunes by plugging your iPhone into your computer. This is different than just syncing! Once you force a backup of your iPhone you will then be able to save your iPhone text messages and/or see what deleted iPhone text messages are recoverable. Many times iTunes won’t always complete a backup on the first try so we recommend you do it a second time to ensure you’ve actually backed up. Click here for instructions on how to force a new backup of your iPhone.
  2. If backing up a second time did not solve the issue, select “Preferences” in the Decipher TextMessage menu and then “uncheck” the Skip Old Backups option. Then close and reopen Decipher TextMessage to see if your backup is now visible.

If this doesn’t work for you or you are still having trouble, simply send us a support email and we’ll get back to you and be happy to help!

Written by: Jay W.
Updated on December 26, 2016

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