Decipher Tools Support

Frequently Asked Questions and Tutorials


How do I ensure that the Decipher Tools software is virus / malware free?


We're a USA based software company in San Francisco and Phoenix and all our Decipher Tools products and downloads are guaranteed virus and malware free. Every program is developed and tested to be 100% clean. Softpedia has also guaranteed this verification with their own independent testing of each of our downloads. You can click here to read their approval of our product Decipher TextMessage. Other Softpedia Decipher Tools "clean approval" links are below for reference.

Softpedia clean software logo

If you are installing any Decipher Tools software on your PC or Mac, we recommend that you do so directly from our site which is deciphertools.com. This will further ensure that you are downloading the program from our secure website. To make sure you are on our secure site, we recommend that you double check that you see the "green padlock" in the URL address bar.

Decipher Tools secure website download

This padlock and Decipher Media organization name means that our website is using an Extended Validation certificate. An EV certificate is a special type of site certificate that requires a rigorous identity verification process. This is a benefit to our customers provided by us to ensure the security and download integrity of our entire suite of Decipher Tools programs for iPhone and iPad.

Furthermore, when using any of our Decipher Tools programs, all your data is private and accessible only by you on your personal computer. Everything is local to your PC or Mac and nothing is ever stored on servers or in the cloud. Only YOU have access to your data.

If you have any questions regarding our software or downloads, feel free to contact us via our support page and one of our staff will be happy to reply.