Decipher Tools Support

Frequently Asked Questions and Tutorials


I just paid for a Decipher Tools program and my license code doesn't work!


If you just purchased any Decipher Tools program and your code is not working, don't panic! ;-) It's usually a quick fix to solve the issue.

The first thing is to make sure you have the most recent installer for the program that you purchased. We recommend you download the installer again at the links below and then try your license code. Usually this will solve the issue!

Decipher TextMessage Version 11 Installer: https://deciphertools.com/download-decipher-textmessage.html

Decipher Backup Browser Version 11 Installer: https://deciphertools.com/download-decipher-backup-browser.html

Decipher VoiceMail Version 11 Installer: https://deciphertools.com/download-decipher-voicemail.html

Decipher Backup Repair Version 11 Installer: https://deciphertools.com/download-decipher-backup-repair.html

Decipher WhatsApp Version 11 Installer: https://deciphertools.com/download-decipher-whatsapp.html

Decipher Phone Refresh Version 11 Installer: https://deciphertools.com/download-decipher-phone-refresh.html

Also, make sure you are typing your license code in correctly! You can also try copying/pasting in your code when activating one of your devices.

If none of those things solve the issue, you should check to see if you are behind a firewall or on a corporate computer. If you are, there is a good chance that the network is blocking the program from reaching out to the license server to register your copy of the software. Usually changing your internet or Wi-Fi connection will solve this issue.

If you are still having troubles and cannot get up and running, simply contact us via our support page and we'll get back to you with help!