Decipher Tools Support

Frequently Asked Questions and Tutorials


I just paid for the software but have not received my license code!


After purchasing any Decipher Tools product, your license code will immediately be sent to you via email. If the email does not appear in your inbox, please check your junk mail folder. Your license code will be emailed to whatever email address is associated with your credit card or PayPal account.

The only time you would not receive your license code right away is if PayPal decides to hold your payment for verification or other issues. PayPal usually holds "e-check payments" and they seem to have various rules and regulations regarding those types of payments. Here is a link regarding that:

https://www.paypal.com/us/webapps/helpcenter/helphub/article/?solutionId=FAQ1082&topicID=PAYMENT_METHODS&m=TCI

If none of the above info is helpful, don't panic! Simply contact us via our support page and we'll be happy to assist.