I just paid for the software but have not received my license code!

   Rated (5.0 of 5.0) by 2 reviewers.

After purchasing any Decipher Tools product, your license code will immediately be sent to you via email. If the email does not appear in your inbox, please check your junk mail folder. Your license code will be emailed to the email address you provided during checkout.

The only time you would not receive your license code right away is if PayPal decides to hold your payment for verification or other issues. PayPal usually holds "e-check payments" and they seem to have various rules and regulations regarding those types of payments. Here is a link regarding e-check payments from PayPal's support pages.

If none of the above info is helpful, don't panic! Simply contact us via our support page and we'll be happy to assist.


  • Travis September 9, 2019

    Just purchased Decipher Backup browser and entered code to register it...won't let me do anything more than the free trial?

  • Ed August 8, 2018

    I just purchases Decipher text message, and did not receive my licence by email. I saw a box pop up after the download but closed it as it also said that the licence would be emailed. I need the messages for
    a legal situation tomorrow and am afraid that I may have entered my email address incorrectly or something as I have no record? Can you please help me??
    thanks, Ed

    • Kelly HW

      Kelly HW August 8, 2018

      Hi Ed,

      Thanks for also reaching out via our Contact page. We just followed up to you via email from that! :)

  • sultana begom laskar April 4, 2018

    please replay quikely

  • sultana begom laskar April 4, 2018

    I have purchase just now but I have not my license code please help me

    • Kelly HW

      Kelly HW April 4, 2018

      Hi Sultana,

      Can you send us an email via our support page? We don't want to post purchase information or license codes on our comments :) https://deciphertools.com/s...