If you are still getting an error message after purchasing and running Decipher Backup Repair, don’t fret! As we mention on the very first screen of the program, some backups contain such specific corrupt errors that the backup requires a little extra care and attention to get things working. Simply email us via our support page and we’ll get back to you when we are in the office and we should be able to get your backup fixed.
Please make sure to fill out the form letting us know whether you are on Mac or Windows and what operating system you are running on your computer. Also make sure to include the specific error that you are encountering!