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Mac and Windows compatible.
iPhone/iPad/iPod Touch compatible.
iOS 13.1.3 and iOS 13.2 beta Compatible!
Latest update: October 6, 2019 (Release notes)
Decipher Backup Repair runs on your computer and NOT directly on your iPhone, iPad, or iPod Touch. Tap the free trial button above to send yourself a download link for Mac and Windows.
If you are getting the error message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored" then Decipher Backup Repair can help!
Simply download the free trial to diagnose your corrupt backup.
Decipher Backup Repair Features:
Click on a screenshot below to enlarge it:
March 18, 2017
This software saved my business today. I had read every article, tech blog, and Apple support answer I could find to fix my "incompatible" iPhone backup and had tried everything. Multiple times. I was pulling my hair out and thinking I had just lost everything. THANK YOU SO MUCH. Best $30 I ever spent.
April 16, 2016
I thought for sure this was a scam and that my corrupt back up could not be recovered. I had backed up my phone before going to Apple not knowing it was corrupt and wouldn't work at the time and so I heard Apple will replace your entire phone for free is the flashlight doesn't work. So I went to get a new phone after backing up to my computer iTunes. When I got home with my new phone it wouldn't back up because I was getting the error message that the backup was corrupt and not compatible. After researching high and low for a fix to my problem so i wouldn't lose years worth of pictures and contacts, I found Decipher and read the reviews hoping they were not fake. I went out on a limb and purchased the license for $30 bucks because I didn't have anything else to lose at this point and it actually worked. I'm so thankful and happy this program exists!!!
November 14, 2015
I neverrrrrrr write reviews for things, but Decipher Backup Repair literally saved me from losing everything I had backed up from the last year and a half. My phone crashed and completely wiped all of my information and data and I only had one recent backup I could use on a new phone to restore from and it was terribly corrupt. THANKFULLY I found Decipher Backup Repair because nothing else (including apple's technicians) worked on fixing the backup file. Decipher Backup Repair worked on the first try and was a breeze to use. Purchasing Decipher Backup Repair was easily one of my best purchases of the year. Thanks a lot guys.
November 10, 2015
Decipher Backup Repair is miraculous! I was so skeptical that it could restore my corrupt iPhone backup, especially after spending 5 hours on the phone with Apple tech support and 2 hours at the Apple Store. It was well worth the $30 to get back my cherished texts, pictures, and notes.
October 23, 2015
Thank you, Apple told me my back up was corrupt they were really sorry and sympathetic but basically told me my data was lost. Your product worked and I have all my images back. They are import to me as I am an artist. I would have lost thousands of images and memories. So worth the money. Thank you thank you
At Decipher Media, we stand behind all of our software. If there is a problem, we quickly fix it or refund your purchase.
If your backup still is not restoring after using Decipher Backup Repair, contact us and we'll help you get it working. Occasionally we discover new bugs in iOS backups, and working together with our customers helps us bring new repairs to market faster. If you're unsatisfied with the repairs, we'll refund your purchase through our 30-day money-back guarantee.
Decipher Backup Repair is software developed to fix problems and glitches in the iTunes backups of iPhones, iPads, and iPod touches. Decipher Backup Repair will fix the problems resulting in the iTunes error message: "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone being restored." as well as "iTunes could not restore the iPhone because the iPhone disconnected." Decipher Backup Repair runs completely on your computer, so your data remains private.
Here at Decipher Media, we understand the importance of your data. We love Decipher Backup Repair not only as product, but also for the many opportunities it provides us to help people access important information. If you have any problems with Decipher Backup Repair, or just have questions about your iPhone data, please feel free to contact us.
October 18, 2019 5:30 AM
This is and awesome product and it works really fast. Well Done guys.
October 17, 2019 10:36 AM
My Iphone was without space and with IOS out date. When I tried back up it, at the end, Itunes showed a message "an error happened!", So I tried update the IOS e and for my surprise it wasn't possible and my mobile was completely empty, no IOS, no Info! I had tried many times to recover my backup and at the end Itunes showed a no sense message about access block. Today Decipher Tools and fix it, pay attention because the Itunes didn't show any message about corrupt files! I highly reccomend!
October 16, 2019 8:03 AM
I succeeded!! 本來已經不抱希望 好險有發現這套軟體 救回三年的照片 !!!
October 16, 2019 2:30 AM
It really helped me repair my corrupt backup. Now my phone is restored to the same backup after repairing with their software. Also they’re very responsive on emails. It’s bit pricey though but it’s worth it. Many Thanks.
October 15, 2019 6:46 PM
Since I purchased this software in 2017, Decipher Backup Repair tool have helped me numerous times and saved me tons of hours from solving unknown restore errors. Whenever I encounter the iPhone restore errors, it fixes every single time and the repairing process is unbelievably fast. It is just worth the money, don't hesitate just buy it. Hesitation just makes you spend more time.
October 15, 2019 8:15 AM
Great Product! I was on the edge at first, but after trying this out(after 5 failed attempts at restoring), I was amazed! Will recommend to others with the same problem!
October 14, 2019 2:23 PM
Two weeks now since disaster struck!
It was time to upgrade the iOS in my iPad so I made a safety backup of it just in case...
I use windows and my estimate was that the hard drive had enough space. (Why doesn’t iTunes tell you whether or not you have enough space?)
For the first time ever the iOS upgrade did not go well - iTunes prompted me to reset the iPad!
Ok, not a big deal, I had my safety backup!
But it was impossible to restore the backup!!!!!!!!
When I first tried to restore there should have been enough space on the hard drive.
The second time I tried to restore there was no space at all...
Ok, the SSD was full, don’t panic (yeah right, I had everything in that iPad!).
Anyhow I managed to make a safety copy of my C:\ with Norton Ghost to another hard drive.
Later on I made more copies (images) of C:\ with Macrium Reflect (freeware)
The information was now safe and I sent it to a rotary drive with much more free space.
Problem solved? No! iTunes could not restore the information since something had happened to it but I had no idea of what...
After a lot of Googling I found software that could extract files from the corrupt information but that wouldn’t be helpful when it came to Procreates files... I needed something that could fix my backup copy so I could get it back in to the iPad!!!
Decipher tools? Oookeeey, seems to be what I’m looking for but can it really be...?
I emailed Kelly at the company, described my problem and she replied in no time not seeming worried at all (well, it wasn’t her important files but...). I sent one more email with some extra questions, got an answer and decided to give it a try.
I made sure that the rotary disc were I put the windows image had lots of free space, installed the iPhone backup repair program and fired up the engine!
The program had to work for somewhere between 3-4 hours repairing the corrupt information. Then it took approx 6 hours (made it overnight) for iTunes to send the information back to the iPad. After that I had to do the usual setup on the iPad.
And then I had all my information back!!! Everything worked perfectly!!! All files where back!!!
Kelly, you’re not just beautiful you’re smart and wonderful! (If you ever run out of boyfriends in the US I will marry you in a heartbeat😍❤️🌹)
Probably some other guys at the company - great work!
And yes - I recommend this product/program!
October 13, 2019 9:30 PM
Like someone else said, I also thought this has to be a scam when I found it in a Google search. I was in chat with Apple support for over an hour with no solution for my corrupt iPhone backup on my Mac. I thought I was about to lose all the info from the last 10 years of my life. But to my surprise it repaired my backup and I was able to restore to my new iPhone and it’s working great. Probably the best $29.99 I’ve ever spent.
October 12, 2019 7:33 PM
I upgraded my iPhone 7 to a new iPhone XS and tried to restore the new phone through my iTunes backup. lets put it this way, there were so many issues and at the end of the day, my latest backup was corrupt and would not restore! I literally worked on this issue for 10 straight hours and was about to just give up and use a backup up from 2017, when I ran across Decipher Tools on the web. A little skeptical at the begging but at this point, I really had nothing left to loose...
BEST DAMN DECISION I EVER MADE!!!
There program was extremely easy to use and repaired the corrupted backup file 100%. I would highly recommend their program to anyone.
October 11, 2019 3:36 PM
you are such a saviour. I'm so happy to recover my data. highly recommended
October 11, 2019 7:16 AM
Over 250 MB information gone! Just like that! Passwords, business docs, old pics, ect. And no way to get it back! No one at Apple could help. I regretted upgrading! And the new phone needed replacement. several days and countless hours wasted. My last ditch effort find a 3rd party company. Very skeptical, but at this point what did I have to lose, oh wait I already lost everything! Finding Decipher Tools, what a blessing! I followed the steps, and they make it very easy even for someone as dumb as I am. And after running through both tools, I am happy to report I am whole again! Thank you!!!!!!!!!!! Worth every penny!!!!
October 7, 2019 8:42 AM
I spent money on 2 repair programmes before which did not work and then I bought this. My word. best $30 I've spent. buy it. simple as.
October 5, 2019 8:49 PM
Wow!!!!! I was blown away at the customer service from this great company. They responded ASAP when I was in a rush to resolve an issue of getting me up and running. They were so kind and patient. Turns out if I had just read the directions/FAQs I could have figured it out myself. PLUS it's SO awesome having access to text convo streams from years and years ago and from previous phones. I LOVE this software and the good kind-hearted and dedicated people behind it. Thank you. Shine On! :-)
October 1, 2019 7:16 AM
Saved over a year and half of photos, music, data and messages. I can't thank you all enough. So Awesome!
September 28, 2019 7:44 PM
I had a corrupt backup from an iPhone 7 and was trying to restore that to an iPhone 8. Tried a number of different things without success before using Decipher Backup Repair. Your tool fixed my corrupt backup quickly and I was able to restore it successfully to my new phone! Many thanks!
September 28, 2019 6:57 PM
I was skeptical.. very.. but.. God it worked! You're awesome!! Thank you!!!
September 28, 2019 4:20 PM
So, I've been a bad iPhone 7 owner for about two years, I refused to update my IOS from 10, because I didn't want to lose my 32 bit apps that I've come to rely on (Particularly "The Secret of Monkey Island I & II). However, after some glitching problems I decided it was time to update to IOS 13.1. Well, something went wrong in the update and I was stuck in a reboot loop, so I decided I had to restore the phone.
Thankfully, I backup up just before updating. After the restore was complete I attempted to recover my backup. After 15 minutes I received a message saying " iTunes Could Not Backup or Restore the iPhone Because an Error Occurred While Reading from or Writing to the iPhone". I was devastated! Everything I've saved since my iPhone 4 was in that backup! After frantically searching for a solution, I came upon Decipher tools and the Backup Repair tool worked flawlessly! I feel like my life has been given back to me! Thank You Decipher!
September 27, 2019 10:51 AM
I am a network admin, and I tried everything to get my backup restored onto my new iPhone. Nothing worked, until Decipher tools. A couple of clicks and my phone is back to what it should be. I can't thank you enough!!!
September 26, 2019 2:59 AM
it really works!!! My iTunes backup recovered successfully!!
September 23, 2019 3:18 PM
grate job I don my corrupted backup all don in 20 mint
September 23, 2019 7:09 AM
Life saver! It fixed my corrupted backup data from my iphone.
September 22, 2019 2:51 PM
The backup for my iPhone X got corrupted. Despite trying to repair the backup (with the advanced repair) 4-5 times, it still would not restore back into my phone. After contacting Kelly, she knew exactly what was wrong and walked me through the steps. Word of advice: Erase all content of the phone from the settings app before restoring. The store passwords in the Keychain fails the backup. Thank you!
September 21, 2019 1:35 PM
This software worked great, I have used this developer previously and have had a great experience with the text and voicemail programs. I had a iPhone XS Max that I backed up on iTunes in the summer, I attempted to restore my new iPhone 11 Pro Max with that back up. This is procedure I have been doing the previous 10 years. I upgrade my phone regularly and don't like using iCloud. This was the first time I have encountered a problem with a corrupt file and I was shocked and upset. I attempted to restore multiple times and had no success whatsoever. I googled a bunch of information and came across this website. I was a little relucant paying $40 Canadian for the program but having used the company the before I purchased. It worked just as advertised and I was able to create a second back up and restore with no problems. Having my pictures and content all back for $40 is more than worth it for me. Not one to ever leave reviews but I felt I had to in this case because the product works NO CAP. Thank You!!! Time to enjoy my new phone :D
September 21, 2019 11:44 AM
This review is for Decipher Backup Repair...It honestly works to fix your corrupt iPhone backup in iTunes so you can restore it to your new device!!
Backed up my iPhone 6s to iTunes before updating to iOS 13 on Thursday night (as I have done for past 7 years). While updating, the update crashed and I had to restore my iPhone. No problem because I had a backup, right? WRONG! That's when I received the iTunes error stating my iPhone could not be restored because the backup was corrupt...Well, after 1 day of trying various different methods to restore, I came across Decipher and gave them $30 of my hard earned money...Let me tell you, it's worth EVERY PENNY. 45 minutes later, my iPhone was restored, all my data was there! Best. $30. Ever.
September 20, 2019 1:08 PM
Could not restore backup to new iPhone. Kept getting the message that Restore failed due to a lost connection to the iPhone. Tried different cables, different USB ports and still the same message. Finally tried Decipher Backup Repair. The next restore still failed. Then Decipher advised to try the advanced repair, which I did. The next restore failed again, so I tried a second restore without doing another repair and then the restore finally worked. So third time was a charm! Before using Decipher I had tried restoring at least 8 times with different settings on the iPhone or different cables and ports. Nothing would work. I am positive that Decipher is what fixed the problem, but you still may need to go through the advanced repair mode and then still try restoring a couple of times if it still doesn't work at first. Thank you so much! (Especially because it was my wife's iPhone)!!!
September 15, 2019 9:33 AM
It was great...I had a problem with restoring my backup to my new iPhone and I was stuck with the error "backup corrupted" and I tried many ways without any results. But Decipher Backup Repair helped me and repair my backup and now it's in my new iPhone...AWESOME :))))
September 14, 2019 7:17 AM
it worked greatly!
3만5천원이 아깝지 않습니다.
September 14, 2019 3:01 AM
Decipher & their team are incredible. I was completely lost about what to do with my back up issue, and Kelly was so helpful and knowledgeable! She went above & beyond to help me sort it out and help me!
September 13, 2019 6:43 PM
Fantastic!!! It saved my time, my data. It did recovered my backup and I was able to restore my new phone. BIG THANK TO ALL OF YOU!!!!
September 8, 2019 4:47 PM
Does what it says on the tin. I had to do it twice, but it worked ans the alternative would've been an older backup and latest holiday photos gone and more. I am so relived and grateful. TOP! I'll be renaming my phone to do two separate backups in the future since each restore takes hours for me.
September 6, 2019 5:45 AM
Do yourself a favor and get Decipher Backup Repair now if you have a corrupt iphone/Itunes backup. I am so impressed and happy with Decipher Backup Repair 12. I recovered my last backup of my iphone 7 when I thought it was lost forever, after doing a full iphone backup of my old phone then selling the phone. Was content knowing I had my backup on itunes all safe like every other time over the last 9 years of using iphones and backing up. I plugged in my new phone, tried to restore from backup and got a terrifying message saying cannot back up as "backup is corrupt"
This was all my latest apps, 12000 songs 1.5 years of photos ( I had not backed up phone since last time I got a new phone)
I made an appointment at the local Apple store and they were extremely unhelpful and to be honest useless in giving any advice or actual help since they also do not touch third party software in an apple store to correct a problem or in my case an iphone corrupt backup.
I was skeptical buying the repair backup in my country as it cost R466 but was desperate to try anything to recover my lost data and 128 gigs. After running the repair kit the first time it did not work again after trying on itunes and iphone. I then performed the easy to use advanced repair on the Deciphered Backup and went into itunes, plugged phone in and started the restore. Three hours later I had my phone backup and it was running as if it was the old one exactly. So pleased - thank you Decipher Tools, its refreshing to find an online third party product that resolves the exact problem you had without any scams.
September 5, 2019 3:53 PM
I had very very important college lectures in my backup which was corrupt. I accidentally deleted those voice notes and thought i was dead. But thanks to deciphertools ,the software repaired the backup.and i was able to recover all of my data without a problem. It’s also much cheaper than other softwares available in the market.
September 4, 2019 1:09 PM
It actually worked!!! Repaired the corrupt backup file and restored to my iPhone. Now I got back my photos from this Summer. Yeah!!! Can you imagine? Very happy!
September 2, 2019 10:48 AM
I have to admit to being sceptical about just downloading a product and getting it to fix my iPhone backup. However, having exhausted other routes, and still being told by iTunes that the backup could not be restored 'due to an error' (very helpful - thanks for that!), I bit the bullet and downloaded. An hour later I have a fully-functioning iPhone again, with all of my data restored. Well worth the price - many thanks!
August 30, 2019 6:15 AM
When I got a new iPhone and tried to restore the backup from iTune, it was unsuccessful "because the backup was corrupt". Apple help was not helpful at all and they can do nothing about it. When searching for a solution and found Decipher Backup Repair, initially I was uncomfortable allowing an apps to get access to my data under privacy but desperate enough to give it a try. It works perfectly and now I have all my photos, WhatsApp messages etc restored. I cannot be more grateful.
August 28, 2019 8:43 PM
This program helped me repair my backup even when it was nearly impossible to repair. When things were not reading correctly, I contacted Kelly and she immediately helped me with whatever problems I had. Now, my phone is running my fixed corrupted backup as happily as ever and I even got help extracting my WhatsApp messages along with it. Thank you so much Kelly!
August 28, 2019 8:45 AM
This company is AMAZING and really DO care about their customers.
I could not get my iPhone X to "restore" using an old back up. Apple was NO help. They said there was something corrupt in the back up and that was that.
Thank the Lord that I found Decipher Backup Repair. I was cautious at first, and then sad when the "Restored" back up wouldn't work either.
Enter Super Hero Customer Service to save the day.
Their software developer took me through several steps to discover which part of the backup was corrupt (in case you were wondering- it ended up being the KeyChain that saves your passwords... which I don't even use. In other words- the problem was directly from Apple).
Long story short, after a few emails with super clear instructions... the backup worked! I have my "old" iPhone back with ALL its data.
I am so thankful I found this company!
August 26, 2019 8:59 PM
I couldn't believe at the beginning. How can they have a fix like this. The iPhone backup was corrupted and I am sure it was iTunes fault. In any case Decipher Tools worked. Amazing!
August 25, 2019 11:45 AM
After create four backups with Itunes version PC from an iPhone 6 with IOS 11.3 all the backups was corrupted. I try the standard repair with no success. Later I the advanced repair and I have sucess to restore the backup in the phone. Now the iPhone have IOS 12.4 and all the stuff. Thanks!! Apple should put propietary tools to do this but they don´t care about users.
August 24, 2019 7:31 PM
Had a corrupt backup and used this software repair. worked after 2 attempts.
August 23, 2019 4:52 PM
I couldn't restore my 100 GB backup of my iphone x because of the error "itunes could not restore the iphone because an error occurred". I tried on several computers, with several itunes versions, uninstalled all the antivirus programs and so many other programs and couldn't managed to restore. all of the similar programs stuck at restore progress. but decipher tools was the best. It solved my problem in a few hours. I regret I have tried at least 15 times to restore using itunes, each try took at least 5 hours of my time. thanks to decipher tools. excellent work.
August 21, 2019 5:02 AM
Apple was no help after they wiped my phone clean. No problem until my backup wouldn't restore because it was corrupt. I lost everything. I downloaded this software and couldn't get it to load on my "old" PC. Kelly answered my email within minutes, walked me through making the changes needed and i was able to load it. The software is very easy to use, it does all the work. Then after my first failed attempts at restoring she continued to answer my questions and offer solutions to do an advanced scan to clean up the rest of the corruption. This was a life saver and worth every cent. Thanks Kelly
August 19, 2019 1:19 PM
seriously. at first im doubt with this product. since my currency in malaysia a bit expensive if convert to USD. there alot of money here. but, i just need my files back. and its worked like charm. really appreciated that. thanks to Decipher Tools for helping me out. just buy the product. it will work. i promise to you. if it doesnt work, you can get your money back since it said money back guaranteed. but, better go contact with thier team. it will help you out. anyway, thank you so much for the product. happy customer here!
August 18, 2019 3:35 PM
Totally worked! best $30 I ever spent!!!
August 16, 2019 8:14 PM
Thought I lost the last 2 years of my relationship, but the software worked. go figure.
August 16, 2019 1:00 PM
Couldn't figure out why my back-up was "corrupt" and Apple was being really unhelpful, then risked it with this software and I'm so glad I did! Got all my stuff back, thank you so much!!
August 16, 2019 6:56 AM
The iOS 12.4 update caused my son to lose 5,000 of 25,000 photos and years of albums and organization within the iOS photos app — a massive data loss. Your repair was a godsend — it allowed us to restore all photos and albums like nothing had happened. Thank you!
August 13, 2019 12:26 PM
Excellent and very efficient software. We had a corrupted backup of the iphone 7 and Decipher was able to restore the backup successfully after many failed trials. Moreover, the Decipher team were very responsive and answered our email in less than one hour considering the time difference. We highly recommend this software for similar backup restore failures. Thank you..
August 11, 2019 5:22 PM
Had some issues at first, but it really did work. we just bought brand new iphones and my backup worked fine, my wife's not so much. out of desperation i looked up on google a way to fix and this program popped up; top of the links and everything. I tried the first time, it found the issues, I went in to restore and then it wouldnt do it. It seemed like they knew it was gonna happen, because they had the option of going back and addressing the issue with more caution and detail. and it actually worked! I'm amazed and glad!
August 10, 2019 11:24 AM
This program is fantastic! I purchased a new iPhone because my old phone was damaged. I tried to restore my backup of my damaged phone that I made the day before but I didn't realize that it created a corrupted backup. The Decipher Backup Repair program was a lifesaver and saved the day!
August 7, 2019 12:45 PM
I admit I was also sceptical at first. I had already spent several hours with Apple representatives on the phone and heard nothing but stock answers about upgrading system software etc. With the believable money-back guarantee from Decipher Tools, I thought why not give it a shot. There was nothing for me to do, except watch it repair everything. I have no idea what you guys know about backups that Apple does not, but I am so happy to have my stuff back! Thanks - that was money well spent.
August 2, 2019 7:19 AM
Fantastic! Fixed my backup.
August 1, 2019 4:32 PM
My child now has their data restored onto their iPad - hours of coding lessons and creativity within Minecraft has been salvaged - phew! Decipher team went above and beyond to grant access to a beta Refresh product that helped me selectively restore app data. After repairing the initial backup with Repair, I refreshed that with only the apps which were needed instead of all. Can’t tell you how relieved I am - thanks for your help!
July 31, 2019 9:13 AM
Hey!! Seriously, no joke, my iPad backup was corrupted, containing ALL of my third party art files (Procreate app), and I was freaking out after being informed by Apple support that there was no way to fix it. I took the plunge and bought the backup repair tool, and within one very stressed out morning I had all my files back! I cannot thank this company enough for saving my college portfolio from an early grave!!!!
July 30, 2019 4:11 PM
100000000% Worth it!!
July 28, 2019 9:52 AM
After many failed attempts to restore a corrupt iTunes backup to my new iphone I decided to give Decipher Tools a try. The program worked great, and even on the weekend the customer service reps went above and beyond. This software really saved me so much time and frustration. Thanks so much!
July 25, 2019 7:01 PM
You have no idea what I went through today to try and remedy this problem. Thankfully I found your website and gave it a try. I thought I had lost hundreds of business contacts, hundreds of text threads and hundreds of photos.....Thank you for getting them back to me. If I could give you more stars I would.
July 25, 2019 8:47 AM
I'll admit, I was skeptical.. but it worked. I am impressed. Best $30 I ever spent. Thank you, DecipherTools!
July 21, 2019 9:36 PM
Worked like a charm. Tried many ways to restore a 'corrupt' iPhone backup but was not successful until I used this product. Just wish it was a tad bit cheaper.
July 20, 2019 4:47 PM
My wife and I picked up two new phones and couldn't restore either one. We both run businesses off our phones and were totally %$%$#@. This worked like a charm and got us back up and running. Thank You!!!
July 20, 2019 12:57 PM
I am in shock. This actually works and it works flawlessly. fixed the issue with my iphone XR not being able to back up from my old iphone 8 plus. i am forever thankful.
July 20, 2019 12:41 PM
Honestly, I was extremely skeptical that this product would work and that this was a legit company. I decided to risk it and purchase it in hopes that I would be proven wrong, because I desperately didn't want to lose anything when I set up my new phone. To my surprise, this product fixed my corrupt backup and I was able to restore my new phone! I am so thankful that I took a chance on this product and I would recommend it to anyone with a corrupt backup notification from iTunes.
July 18, 2019 9:38 AM
I have so many data, photos and video stored in my iPhone. After it crashed and need to replace a new iPhone, I tried to restore from my old backup. However, iTunes told me that my old backup was corrupted. I searched for help online. After some research and installed the Ten***hare software. I bought that because I can see most of my files can be recovered. However, after I paid and find that these files cannot be restore to iPhone. It can only be restore to my PC. At last, I found Decipher and used the trial version. Kelly was so kind to check the repair log for me and I was confident to purchase the software. It really worked and 220 Gb of data are back (there are a few missing). I strongly recommend this software!
July 17, 2019 5:25 PM
Now I never write reviews for anything but literally, I thought I lost my whole phone because my backup wouldn't go to my new iPhone.. I was hesitating to even invest in this program because I thought maybe it was a scam but IT WORKED!! best $30 ive spent to save my phone. Thanks Decipher!
July 17, 2019 7:07 AM
I LOVE YOU!! You made my - not only day - but my whole year!! Thank god, you restored my dear memories, when I thought I lost them!! Itunes is sooo frustrating! their trouble shooting options are very limited! Thanks again!!
July 16, 2019 4:26 AM
When trying to restore my iPhone backup I kept getting an error message saying the file was corrupted. I signed up for the initial trial of the Decipher Backup Repair which gave me a diagnostic message that I need to enter a password but I was confused where to enter it. I messaged customer service on a Saturday not expected to hear back until Monday, but I was surprised to see a detailed response from an agent named Kelly. Although, as it turned out due to a design bug by Apple, my backup was never recoverable but I was very impressed with the responsiveness, knowledge, and service received by Kelly and Decipher prior to me even giving any payment information. I will definitely use them again.
July 15, 2019 4:44 AM
I work in IT and have seen a lot, and I mean -a lot- of dodgy programs offering miracle cures for random error messages, but the money back guarantee and the fact that I could pay using PayPal gave me optimism that these guys might actually be legit. The US->AU conversion stung a bit (basically $50) but it's money well spent, saved me and the wife a tonne of time and heartache getting her phone back up and running.
Would recommend, will recommend, do recommend. :)
July 13, 2019 3:00 PM
It worked a charm and was easy to follow. I am hugely thankful for the service which is well worth the $30.
July 10, 2019 8:47 PM
It worked!! I had been unable to restore to a new iPhone from my MacBook Pro, getting the message "iTunes could not restore the iPhone "Andy's iPhone" because the backup was corrupt." The Apple store techs did not have a solution; AppleCare techs did not have a solution. Decipher was the solution for me. Definitely worth the 30 bucks.
July 9, 2019 3:26 AM
I was saying to my self nothing can fix my corrupt backup file but honestly Decipher backup repair has done it beautifully and I got back my precious data.
Moreover, the support I had from Decipher software team was instant and very helpful. Thank you very much indeed.
July 8, 2019 12:58 PM
로그인하게 만드네 !!
이거 대박입니다... 아이폰 복구 못해서 미칠때.. 이게 해결해줬어요..
ㅠㅠ 될까 의심하지 마시고 결제하세요!!
#good #very #god #gogogogo
July 1, 2019 8:55 PM
I’m really really happy with this, even though I was skeptical at first. My phone showed only the logo on startup and never progressed, so I had to restore. Apparently my backup was corrupt, and I bought this. They tried their best, but couldn’t help since the backup was incomplete. Without me asking, they sent a license for their backup browser, which let me find the previous month’s complete/clean backup. I got more than I expected. And I’m happy to write a review to show it.
June 28, 2019 5:19 PM
It worked great!!
June 24, 2019 5:53 PM
After fighting with the Apple software for an entire day, I started searching for a solution and ran across Decipher Tools. I am so glad I did!!! In the course of one hours I was able to restore my iPhone. I was migrating from a 6sPlus to a 7Plus and kept getting various messages including "backup file corrupt" and "Could not restore, iPhone disconnected. All I can say is WOW!! This is without a doubt one of the best repair programs I have ever used, hands down!
June 22, 2019 3:25 PM
These software engineers are clearly superior to the ones at Apple! Nice job!!
Before going on a camping trip, I tried backing up my phone but the backup said it was corrupt. I did not have another 2 hours to figure it out and retry the backup then. Frustrated with apple, I went on the trip and proceeded to drop my phone in the water. After getting a new phone and very, very skeptical that I would ever get back my photos, settings, etc., I googled and youtubed corrupt itunes backups. Somehow I felt pretty confident this software would work. There was a modest, yet professional, yet smart vibe I got from the materials I saw. Downloaded the free analysis software. Again, it really seemed like the programmers knew what they were doing. It took a reasonable about of time to do everything given how many files I had. And finally, I got my old phone, photos, videos, and everything else back. Thanks so much!!!
June 21, 2019 8:02 AM
So Apple Support couldn't fix my backup but Decipher did it... the process was quick, simple, and very detailed. i wish every application worked like Decipher... awesome tool... totally saved my butt. i got back all my pictures, videos, apps, settings, etc....
June 20, 2019 10:11 AM
Before purchasing...I emailed Kelly and she generously spent time with me to make sure it would work. iTunes was giving me a corrupt error and Apple was not helpful. I was very skeptical, but Kelly's responsiveness made me feel comfortable gambling with the purchase. She worked with me, took a look at the logs to find out the exact problem, but when I purchased the key, it worked the 1st time. I'm sure I would of gotten my money back, but it worked and I couldn't be happier with the purchase. I am also confident if it didn't work the 1st time that Kelly would of helped to make sure it did work. Thank you very much Kelly!
June 18, 2019 6:41 PM
Decipher saved years of my photos. I had no idea a local backup could corrupt. The decipher tool rescued me from a very bad experience.
June 16, 2019 4:34 PM
I went to the apple store and after 5 hours they could not fix my back up but Decipher worked! Could not recommend something more highly.
June 6, 2019 1:22 AM
Holy Crap on a Cracker it works! Was a total skeptic. Best money ever spent and did what you said it would! Just fantastic!
June 5, 2019 7:49 AM
I thought I'd lost everything. I backed up my whole phone before trying to restore it to factory settings but then after HOURS of waiting for the restore to finish, it said it was corrupt! I found another great software that would allow me to extract all important info, but I would rather have my phone restored to its original condition as much as possible. Then I found you! Your software said that my backup probably had issues with file names that were too long (unexpected but I'm not the expert) and said it could fix fix it. Paying for your software was worth it, as my phone restored almost completely (apps had to be redownloaded--maybe that's not even on you) and I am now backing up my precious photos. Even if something goes wrong again (because I think something is wrong with my phone), I am protected by having backed up my stuff properly this time AND the fact that your software can be reused.
I wasn't 100% sure this was legitimate, but I saw it on CNET, so I figured it's probably okay. Plus, I appreciated that you offered money back if the backup didn't work out. BUT it did work out.
Just wanted to say thanks so much for existing. THANK YOU.
May 30, 2019 1:47 PM
Holy ScheiBe, totally worked! I never write reviews but am so motivated to pass on my experience of this amazing product... Basically, I was/am extremely pissed with Apple's lack of help with fixing my update restore issue; I paid a premium for their warranty and support. Apple merely conducted an online research (same as I did), and offered some suggestions for repairs (same I tried), that never worked. They finally told me there was no way to backup restore my iphone. I hesitated for several days before trying this product because I don’t trust software offered online plus I’d never heard of Decipher before. However, I finally caved; there were just no more self-researched repair options available. After running Decipher’s software, my iphone immediately worked again, my home computer didn’t blow up and my bank accounts were not fleeced. Best $29 I’ve ever spent – 5 stars. Thank you!
May 19, 2019 5:17 PM
I have had continual issues with corrupt backups...what gives with this apple!.....but thank goodness for Deciphers products and their great support....best money I have spent on software.
May 20, 2019 5:15 PM
Thanks so much, Alex. We really appreciate the kind words. ;-)
May 18, 2019 6:00 PM
Spent 2 days trying to restore my corrupted IPhone backup. I also spent 2 hours on the phone with Apple support and they basically told me to give up because was impossible to fix a corrupted backup. Found this program and I fixed everything in about 15 minutes. Spent $29 but worth it. Thanks a lot!
May 20, 2019 5:15 PM
Thanks, Luca! Great news that Decipher Backup Repair was helpful.
April 25, 2019 5:03 AM
I am a Mom to 4 kiddos and use my phone for EVERYTHING. It started to fail and act funny so I backed it up. I erased all content and reset my phone. I connected it and tried to restore. It told me my file was corrupt. I had a panic attack. I spent all day online and at Best Buy several times trying to fix it. Nothing worked and I got more and more worried as the day went on. I have SO much data stored on my phone and in all of the apps I use. I was not ready to try and sit down and recreate my phone. We found the deciper tool online and I decided to go for it. It is worth every dollar spent! My phone is back to life and I will sleep much better tonight. Best decision ever.
April 25, 2019 3:09 PM
Thanks for letting us know, Rachael! We are really happy Decipher Backup Repair was helpful and that all your iPhone data is now safe and sound. This made our day! ;-)
April 14, 2019 4:58 AM
amazing tool, finally, something really works..... I was facing problem in my iPhone 8 plus and the last solution to back up the phone and reset everything and restore the backup again but after trying many times to restore the backup always getting backup corrupted andI kept getting an error message just prior to the completion of the restore that the backup file was corrupted, I found Decipher tool and try it, really the process to solve the issue didn't take more than 10 min and very easy and very smoothly.
in the end, thank you so much
April 14, 2019 5:31 AM
That is great news, Ibrahim. We're glad that Decipher Backup Repair was helpful and we appreciate you taking the time to let us know!
March 30, 2019 2:01 AM
I was upgrading from an iPhone SE to an iPhone XR and attempting to restore from an iTunes backup on my computer. When I created the SE backup, it went smoothly with no error messages. When I tried to restore from the backup on the new XR phone, I kept getting an error message just prior to the completion of the restore that the backup file was corrupted, and the restore could not be completed. I restarted the computer and reset the phone, but still got the same error. So I tried this Decipher Backup Repair tool. The process went smoothly and found some file size errors which it corrected, and created a new backup. However, when I attempted the restore again with the new backup, I got the same error message with only 2 minutes remaining in the restore. So I folowed the directions and tried the advance repair option which discovered a corrupt file in the camera roll. After the tool created a 2nd new backup, I tried to retore again and was successful. It really works and they offer a money back guarantee if the tool and their support will not successfully fix the backup. You can't go wrong. Very happy that I discovered this solution. Well worth the cost of the license fee. Highly recommend you try this if you encounter the same problem!
March 30, 2019 2:26 AM
Hi Mary! Great news about Decipher Backup Repair and your corrupt iPhone backup. Thanks for taking the time out of your day to let us know!
March 29, 2019 9:44 PM
It worked! Simple, easy-to-use, inexpensive, had me back up-and-running quickly. This is the second time I had a corrupt file and both times their product fixed it and others I weren't aware were potential problems. Thank you!
I even ordered the wrong product initially - within five minutes of me emailing them about my error, they had refunded my money. Now, THAT'S customer service!
March 30, 2019 2:24 AM
Thank YOU for being a customer, Katie. We are grateful and we also really appreciate the kind words. ;-)
March 27, 2019 8:38 AM
It worked, simple and straightforward. It was frustrating that so many websites listed deleting the corrupted backup as a "solution". It's also disingenuous that iTunes blames it on corrupted backups when the problem is often with the updates in iTunes itself! Anyway, just glad I found this. Thanks!
March 27, 2019 4:56 PM
We're glad that Decipher Backup Repair was helpful, Cory! Thanks for letting us know! ;-)
February 16, 2019 9:46 PM
Three phone calls to apple could not solve my problem with a corrupted back-up. I cried thinking about the 3,000 lost photos! Was able to fully recover my back-up and all photos with Decipher! So thankful!
February 18, 2019 4:38 PM
We're really happy Decipher Backup Repair was helpful even though Apple was not able to assist. Thanks for the kind words, Anne! ;-)
February 14, 2019 5:18 AM
I had an issue that went beyond what the app could do itself. I emailed K, she responded and gave me very clear instructions that helped me achieve my goal. I was able to backup my phone after accidentally placing my backup on an external hard drive. Talk about a head scratcher turned into a beautiful resolution. Thank you so much, Decipher Media!
February 14, 2019 4:03 PM
Thanks for the kind words Aleks! We're glad your backup is working now!
February 9, 2019 1:53 AM
Kelly was amazing! She worked with us on a Sunday for over 5 hours and got my “corrupted” back up fixed! Thank you so much!
February 9, 2019 3:47 PM
Thanks, Brittany. We're really happy Decipher Backup Repair and Kelly's expertise were both helpful in fixing your corrupt iPhone backup.
January 29, 2019 7:13 AM
I don’t know where to start. This is my first time ever writing a review. My iPhone 7 plus got water damaged. So I bought iPhone xr then when I tried to restore backup from October. It was not working, I kept on getting the back-up is corrupt. I tried 2/3 different backups, but I was still getting the same error. I even contacted apple and they told me not to bother with it as it cannot be fixed and i should probably go on social media to get my photos back. Then I came across decipher repair backup. I was sceptical at first, I wasn’t sure if it was going to work. But I didn’t have anything to lose and this was basically my lost hope. So I tried it and I GOT ALL MY PHOTOS BACK. THANK YOU GUYS SO MUCH!!!!!!!!!!!!!!!!!!!!!!!
January 30, 2019 12:18 AM
Wow. That is a lot to go through, Ritvik! We're trying to make helpful software and it made our day to know that Decipher Backup Repair fixed your corrupt iPhone backup. Great news and we appreciate you letting us know. You rock!
January 28, 2019 7:06 PM
I want to start off by telling anyone reading this that the Decipher Tools Team are LEGIT!!
I couldn't have asked for a better company to work with!
I am a small business owner and I just went through 7 days of Hell trying to get my new I phone XS Max to restore from my ITunes backup on my computer. My phone had all of my business info on it and was my lifeline and when it wouldn't restore to my phone I had spent a total of 7 phone calls and over 12 hours of being on the phone with Apple support with no progress. Then I got really desperate and spent $80.00 to download a Chinese program that was guaranteed to pull the information from my backup but all it did was give me a printable copy with no way to restore it to my phone. Then I came across Decipher Tool.com. Needless to say I was skeptical but what did I have to lose especially for how inexpensive it was. SO I downloaded the program and proceeded with my restore and I didn't work so the program asked me id I wanted to go deeper into the repair and I said yes, well that didn't work and so it said to contact the Decipher Team so I sent them an email on a Saturday afternoon and took a deep breath and was ready to wait until I here from them on Monday, that is if they would even respond. After about 20 minutes I got a response from them which I was shocked to hear from them. So to make the story a little shorter the team told me information about some ways to repair it that the Apple Team never could. Ultimately I had to go borrow my parents computer and used the Decipher Tools backup and it worked flawlessly!!! The problem was in with ITunes and the processor that was being used in my computer that was having a conflict with each other and would disconnect my phone cord whenever I would try to restore my phone. This company has my business for life ( hopefully I don't need them ever again. LOL! No offense). Also I would have easily paid 10 times the price that they are asking for the download.
Keep up the Great work Decipher Team and many years success!!!
January 28, 2019 7:31 PM
Thanks for the kind words, Chris. We really appreciate it and we're glad that Decipher Backup Repair was helpful after everything you had to go through! ;-)
January 27, 2019 8:52 AM
I searched online, looked at tutorials and spent 12 hours trying all the tricks to back up to corrupt file. This worked in 5 minutes and everything is as it should be on my replacement phone
January 27, 2019 3:59 PM
Great news that Decipher Backup Repair fixed your corrupt iTunes backup. Thanks for letting us know, Dee! ;-)
January 26, 2019 1:16 AM
Totally %^&$* WORKED !!!! THANK YOU A MILLION !!!!! Had my doubts, but I'll man up and say I was wrong to doubt. BLESS YOU ALL !!!!
January 26, 2019 1:56 AM
Ha! Thanks for the kind words, Joe. We're really glad Decipher Backup Repair was helpful and fixed your corrupt iPhone backup. Have a great weekend!
January 12, 2019 11:40 AM
GUYS!!! All of you are legends! Its just a magic!!! I LOVE YOU!!! Hey, you, yeah, you - Go for that 100%! Cheers TEAM!
January 12, 2019 4:58 PM
Thanks Alexei! We looked up your purchase in our system and see that you bought Decipher Backup Repair. We're really glad the program was helpful. ;-)
January 3, 2019 8:47 PM
Panic averted after managing to recover corrupted backup through the decipher tool. I would highliy recommend this for anyone
January 3, 2019 10:18 PM
Thanks so much, Stephen. It makes us really happy that Decipher Backup Repair fixed your corrupt iPhone backup. Thanks for letting us know! ;-)
January 3, 2019 8:24 AM
Spent a few frustrated days trying to get my corrupt backup working. Thought I lost everything because I erased my old iPhone and on top of having an encrypted backup. I tried another program that did not have an option to unlock the encryption. Found out that once you encrypt your backup you cannot unencrypt it if you erased your old iPhone.
Thank you Decipher tools your program really works! Amazing.
January 3, 2019 3:56 PM
Great news, Keith. We really appreciate you being a customer and for letting us know that Decipher Backup Repair was helpful. Have a great 2019!
January 3, 2019 5:18 AM
Literally saved my life I thought I'd never be able to get my corrupt backup working again!! The guys offered me heaps of help as well. Bloody good
January 3, 2019 6:27 AM
Awww, thanks so much Ned. We're just happy that Decipher Backup Repair was helpful in fixing your corrupt iPhone backup. Thanks for letting us know!
December 31, 2018 6:54 AM
Decipher Backup Repair 12 WORKS. Period. I spent an hour and 15 minutes chatting with Apple Tech Support and they said "I'm sorry. If it's corrupted, there's nothing I can do." I even asked them directly "Is there a 3rd party software that might work?" and they said "No." But they encouraged me to pay them for iCloud so this wouldn't happen again. HA!
Luckily the first scan worked and fixed my issues. iPhone SE 64GB; iTunes 184.108.40.206 on Win10; backup size ~30GB
January 3, 2019 6:26 AM
Thank, Josh! We're sorry you were turned away by Apple, however we're really glad Decipher Backup Repair fixed your corrupt iPhone backup. ;-) We hope you have a great 2019.
December 20, 2018 3:17 AM
I had my iphone backed up only to my itunes. The file was corrupt and was told by apple that it was lost. Used decipher key and the first run did not help. The second , more advanced scan worked after several attempts. I had to turn off my computer sleep settings as if it started to go to sleep the scan would fail. After doing so it worked and I was able to recover my whole backup. Very happy with the results! My phone was iPhone 8+
December 20, 2018 6:23 AM
Thanks for letting us know, Justin. It made our day that Decipher Backup Repair fixed your corrupt iPhone backup. Happy holidays!
December 18, 2018 5:03 PM
Wow this is an amazing repair. I lost all my files because my backup was corrupted. I was hesitant but best 30 dollars I spent. I email decipher and they answered all my questions and fixed my folder. I got everything back once again thank you for the amazing job. I’ll recommend this to everybody
December 19, 2018 1:45 AM
Thanks so much, Richard. We are grateful for the kind words about Decipher Backup Repair and that is great that your corrupt backup is now fixed! Happy holidays. ;-)
December 8, 2018 3:58 AM
Decipher saved my skin!!! I backed up my old phone and almost filled my C:\ drive. I used a process to move the iTunes backup folder to my E:\ drive and then deleted the original backup folder after copying it to the E:\. I received my new iPhone 10 XR and restored from backup and it failed. I ran the fix and the restore failed again. Then, I ran the advanced repair and then attemped the restore. It worked!!!! My 80G backup is now on my new phone. Thank you!!!
December 8, 2018 4:42 PM
It makes us really happy that our software was helpful, Kevin! Thanks for taking the time to let us know. We appreciate it! ;-)
December 5, 2018 8:20 PM
I used decipher tools to repair a backup of my wifes phone, usually I am sceptical of these tools that say they can recover your files after you pay a fee, I was however out of options so I paid the money... Unfortunately for me, the tool didn't work and my backup wasn't fixed, I emailed support and was suprised to receive an almost instant response. Over the next few days I received quite possibly the best customer service I have ever experienced from Kelly who went above and beyond to try and repair my back up with clear and detailed instructions as well as giving me other tools to work with.. Despite all of the technical help and additional tools on this occasion, the backup was beyond repair and when we reached that conclusion, as promised, my money was refunded. If you are in a situation where you have a corrupt iPhone back up this is the only place you should be looking, you have literally nothing to lose, if your back up is fixed, happy days, money well spent, if not, you get your money back, simples....
December 5, 2018 10:13 PM
Thanks so much, Mark!
December 5, 2018 12:57 PM
There's all sorts of testimonials calling Decipher Media "life savers" but I'd like to add they may have also prevented arson. I'm joking, of course. Even one did mutilate your device, thereby causing you to discover that NONE of your MANY careful backups will actually restore it, burning down an Apple Store is never the right answer -- and thanks to Decipher Backup Repair, need never be seriously contemplated!
Instead, consider how much you'd be willing to spend to undo the frustration it took to get to the point of typing "iphone backup corrupt all of them seriously fix already tried everything" into a web search. Or however else you ended up reading this review. The speed & simplicity of Decipher Backup Repair make it a bargain in contrast to all the time & energy spent wrestling with a problem you thought you'd never have.
December 5, 2018 10:14 PM
Ha! We're glad the software was helpful, Marianne. :-)
December 5, 2018 12:38 PM
It solved my problem, thank you guys
November 30, 2018 9:36 PM
Kelly is an absolute wizard! This is the second time that she was able to help me resolve an obscure issue with my backup (this time, somehow affecting my ability to connect to wi-fi). She was patient in working with me through trial and error over the course of a couple weeks, eliminating possible root causes until we were able to narrow down the issue. Thanks again for saving my phone!
December 1, 2018 4:43 PM
Thanks, Dave! We really appreciate it and we are glad that the software (and Kelly's expertise) were helpful! Have a great rest of your weekend.
November 27, 2018 6:01 PM
apple couldnt help me recover my 4700 pics on my iphone 10....they gave me a 300.00 credit to by their products and said sorry.....thanks to this system i was able to recover my phone and get all my memories back...thank you so much
November 27, 2018 6:55 PM
Wow! Thanks for the kind words Ivan. We're really glad that Decipher Backup Repair fixed your corrupt iTunes backup and that our software was helpful. ;-) We're sorry to hear that Apple was unable to assist you.
November 25, 2018 4:13 PM
Just got a new iphone 10 - backed up my old one- turned out the file was corupt some how- NOTHING worked- I bought the program and it had to run an advanced recover after the initial and I was able to recover all of my DATA- AMAZING- I almost lost 2 years of data and pics- new laptop so I didn't have the oldbackups saved anywhere.- BACKUP BACKUP BACKUP!
November 25, 2018 11:40 PM
Thanks Wilbur! We're really glad that Decipher Backup Repair was fixed your corrupt iTunes backup. Thanks for letting us know! ;-)
November 24, 2018 4:29 AM
Mil gracias por el apoyo...!!! Soy de México y no encontraba solución al problema de mi respaldo dañado. Investigué en foros y distintas páginas, encontrando que su software era el único que podía reparar respaldos dañados (los demás sólo te dejaban seleccionar y recuperar algunas fotos o documentos del respaldo a tu compu). En mi caso, intenté reparar el respaldo con su primera opción y no se pudo, por lo que seguí sus instrucciones para hacer un análisis más detallado del respaldo y con esa segunda opción mi respaldo quedó PERFECTAMENTE restaurado. Gracias a ustedes pude recuperar 7 años de recuerdos fotográficos y alrededor de 230 Gb de archivos (mi respaldo fue de un iPhone X de 256 Gb a un iPhone XS de 512 Gb). Definitívamente lo recomiendo, Decipher Backup Repair vale cada centavo...!!!
November 24, 2018 4:35 AM
Gracias, Darío! Apreciamos las palabras amables. ;-)
November 19, 2018 8:08 PM
Hi Decipher Team,
I am very grateful to you for having made Decipher Backup Repair. It helped me to fix my corrupted iPhone backup in iTunes of iOS Rel. 11 which contained my WhatsApp conversations and data of over 2.5 GB and a few years of work building relationships with contacts and pending agreements. It took me at least 3 weeks to figure out what to do during which time I did not use WhatsApp, out of fear to lose my only possible WhatsApp backup stored in iCloud, but which gave the message.
Here is the story in more detail...
One day my iPhone broke down and when I restored it, it automatically was upgraded by Apple to iOS Rel 12. I first tried to restore my WhatsApp file from iCloud with tools that I bought (iMyFone D-Back and iMyFone iTransor) but without success.
In the end it turned out that you cannot restore a WhatsApp backup file to a different iOS. So I went back to a backup in iOS Rel. 11.
It turned out I was really lucky that I had made an iOS Rel. 11 backup not too long ago. However this backup kept giving the message: "iTunes could not restore the iPhone "Marcel Spitz's iPhone" because the backup was corrupt.".
On top of all this I was having increasing issues with USB ports having hickups on my old Desktop PC. So at some point my wife agreed to order over a new Desktop PC, and I had to transfer everything, including my iTunes backup folders via USB stick over to the new Destop PC.
So, finally on the new Desktop PC with stable USB ports I was able to run your "Decipher Backup Repair" program again and the restore to my iPhone went slowly but surely and with success.
At the end of the restore, Apple's message freaked me out: "Press Home to Upgrade" upon which I feared they were automatically going to push iOS Rel 12 to my phone again and I could again lose my WhatsApp database if it was not fully recovered under Rel. 11. Pressing the Home button that turned out not to be the case. A message in iTunes asked me specifically if I wanted to upgrade to iOS Rel. 12, an offer that I turned down. Thank you Apple.
While updating the many apps on my iPhone 6S, WhatsApp was quickly fully loaded and it showed all or at least most of the conversations in it and the many pending messages then came rolling in.
Next steps now are to first make a new iTunes backup under iOS Rel. 11, then manually upgrading to Rel. iOS 12 and making another backup under iOS Rel. 12. Just to be safe.
Thank you for your Repair program that I first ignored (hoping the iMyFone WhatsApp recovery programs would solve it), which turned out to be impossible without going back to Rel. iOS 11 and doing a Repair / Reconstruction with Decipher Backup Repair.
I hope anybody that gets in this same situation or similar, also has a previous release backup file to go back to which they can fix using your program. With Apple's impossible way of storing data, there is no other way.
Once again thanks a million!
DutchFriend in Orlando FL
November 19, 2018 10:40 PM
Thanks ,Marcel. We appreciate the kind words!
November 6, 2018 8:10 PM
This product saved my life! I got a new phone, had my backup saved to my computer right before getting the phone, and once I "restored" my phone, multiple times it saiy that backup was corrupt. I updated my Macbook, Itunes, and Iphone software and still nothing worked. Talked to Apple for many hours and they said there was nothing I could do anymore. I tried this out and it worked! Im so thankful and it is so worth only $30! I had 4+ years of stuff backed up and could not lose it all. Highly reccomend it if anything like this happens to you!
November 7, 2018 1:16 AM
Thanks for taking the time to let us know, Molly! It made our day that Decipher Backup Repair was helpful. Have a great rest of your week! ;-)
November 5, 2018 2:05 AM
The product worked great, just as advertised. I needed to restore an iPad from a backup, however when restoring, iTunes reported the backup was corrupt. Decipher Tools cleaned up the backup file and I was able to restore...I recommend the product.
November 5, 2018 5:11 AM
We're really happy that you were able to fix your corrupt iPhone backup! Thanks for letting us know, David!
October 31, 2018 8:26 PM
This is just a great program. We where convinced that all data and over 3 years of PHOTO's where lost for ever.
After the Advanced repair the restore process of the backup worked again. We are so happy here in Denmark..!!
Regards from Heidi & Søren
November 1, 2018 6:51 PM
Thanks so much, Heidi! We are really glad that Decipher Backup Repair fixed your corrupt iPhone backup. We hope you have a great weekend.
October 25, 2018 5:46 PM
Decipher Backup Repair was literally a lifesaver for me, swapping phones and having a corrupt backup I felt as if my world was going to crash. All my contacts, appointments etc as a cancer patient you can only imagine the sinking feeling I had when I could not get it to work. And the first round it failed as well! But alas you had advanced tools to go round two and if that didn't work I was encouraged to contact you after. Luck would have it the second pass with the advanced tools worked and my phone is restored. With all the expenses I have with the cancer treatments I wasn't looking to spend any more money but the cost of this little program is worth the peace of mind if gave me in the end when everyone else said I had to start fresh. My heartfelt thanks!
October 26, 2018 3:04 AM
Thank you, Stephen! We're grateful for the kind words and happy our software was helpful! ;-)
October 23, 2018 6:31 AM
What a life saver! This programme works like magic and will help you get through the unexpected difficulties of recover error on your iOS devices. May God bless your business and I will recommend this programme to my friends here in Korea.
October 23, 2018 12:09 PM
Thanks Hansol! We are glad that Decipher Backup Repair was helpful! ;-)
October 15, 2018 10:32 AM
This is amazing, I tried restoring a back up but it did not work as it said it was corrupted.
I tried everything but nothing worked, I googled how to fix it and was having second thoughts, but with a lot of work contacts, business and personal stuff on my phone I needed it, I read the reviews and done some research and they're the real deal - I got all my stuff back and I couldn't be happier.
October 15, 2018 3:54 PM
This makes us really happy, Jordan. Thanks for letting us know! We're grateful and we appreciate you being a customer!
October 9, 2018 12:52 AM
I just got a new phone and tried to back it up to the backup I'd created earlier that day with my previous iPhone. I had a lot of work things and images from a recent trip overseas backup. I was terrified when iTunes notified me that it "couldn't complete backup due to corrupt backup file." I tried multiple things to fix it and nothing worked. Until I found Decipher online. I was unsure when downloading it whether it would work / I could trust it. But it worked perfectly!! I'm shocked Apple don't offer such a program or service. But my iPhone was fully restored, nothing missing and working perfectly. Highly recommend !
October 9, 2018 1:02 AM
Thanks so much, Teresa! We're grateful and also happy that Decipher Backup Repair did its job and your iTunes backup is now fixed. :-)
October 2, 2018 11:37 PM
I ran into a bunch of problems with my backup and just when I finally got everything figured out, the error popped up telling me that my restore couldn't happen because my backup file was corrupt. Decipher backup did exactly what it claimed to do. It fixed the corrupted files and my iphone was back in business. Thank you so much for making a product that works as expected!!
October 2, 2018 11:55 PM
We're so glad to hear your backup is working again now, Eric. We really appreciate you being a customer and letting us know! ;-)
September 28, 2018 12:26 AM
My wifes iphone while doing the upgrade said the file was corrupted. i called Apple and they basically said that they could not help me after two hours on the phone. then i stumbled upon deciphers website, at first i was skeptical that they could help after Apple said no. But i figured i'll give it a try because they offered a 100% guarantee. I was blown away when they got the corrupted file to finally restore. It was well worth the money spent, there was a lot of information on the phone that we needed. Their customer service is second to none. Kelly was a great help she asked me for some files and got it to work. The directions on hope to collect data was great. IF YOU NEED HELP WITH CORRUPTED FILES THIS IS THE COMPANY YOU NEED.
September 28, 2018 5:50 AM
Thanks Amit! We really appreciate you being a customer! ;-)
September 26, 2018 7:25 PM
My iPhone X died yesterday morning. I was bummed about losing my pictures from my recent trip abroad and months worth of other stuff. When I got home to restore my old back up from Aug , it was telling me it was corrupted and wouldn't let me restore to my new iPhone. I tried upgrading to ios 12, then restore and that didn't work. I tried 4 times and got the same corrupt message . I searched on google and found a fix from Decipher Tools, but wasn't sure if they were legit. After reading the testimonials and having no other choice, I took a chance and it fixed my corrupted back up on the first try!! the best 29.95$ investment ever made.!!
September 27, 2018 4:00 PM
Thanks for the kind words, Toan! We're really glad that Decipher Backup Repair fixed the corrupt backup. We appreciate you letting us know that everything worked out! ;-)
September 26, 2018 3:51 PM
My iPhone has been giving me the same useless error message: "iPhone could not be restored from backup because error occurred" but it never gave any further assistance or details about what the actual error was. Decipher Backup Repair quickly diagnosed and fixed my backup and had my iPhone restored in almost no time. This also after spending 3 hours online with Apple Support and no help at all. This was an invaluable purchase and I highly recommend it for other iPhone users who are encountering this same vague error message. I know many others are experiencing this same problem so I hope they will find this great resource as soon as possible. Thanks again for this!!!
I HIGHLY RECOMMEND IT!
September 26, 2018 6:15 PM
Hi Greg! We're thrilled that Decipher Backup Repair was helpful, even when Apple was not able to assist. Thanks for taking the time to let us know. Have a great rest of your week!
September 24, 2018 10:26 AM
After backing my iPhone 8 ready to install IOS12 i tried to restore my phone and iTunes kept coming back with backup corrupt. I had to much to lose on the phone so done a bit of Google and came across Decipher Backup Repair, i took the chance and purchased the program as it had a money back guarantee and after running an advanced repair it worked, phone back to how it was, nothing lost. Awesome! Would highly recommend this software to any one have trouble backing up their iPhone. Got to remember not to use iTunes to update phone as i believe it was iTunes that screwed it to start with.
September 24, 2018 2:43 PM
Hi Bob, thanks for letting us know that Decipher Backup Repair was helpful! That made our day and we're glad your iTunes backup is now fixed and working. Have a great rest of your week!
September 24, 2018 3:14 PM
Decipher Media was well worth the money to save what was irreplaceable.
September 22, 2018 5:54 AM
I could not restore my backup on my new iphone and I reset my old phone. I had pic of my family and my father who recently passed away that I dont have anywere else. I was devistated to think I had lost all of those memories, not to mention all of the notes and many other important information. I found this program after a simple google search, and I was praying it work. thank God it did! I was able to restore my backup, and got all of my memories back. I am very grateful for the Decipher tool!!!!! it was the best $29 i have ever spent to recover two years of memories.
thank you so very much!!!!
September 22, 2018 3:01 PM
Thanks, Marianito! We are really happy that Decipher Backup Repair was helpful and you got all your important data back! This makes us really happy. ;-)
September 14, 2018 9:17 PM
I had issue with import my pictures after restore.
For the result, I couldn’t get all my pictures back, but during the process, staffs were really helpful and respond was very fast.
Also, after processing, they gave refund very quickly.
I storngly recommend to who has issue with their iphone back up.
You can try anyway. They don’t charge money if you can’t solve problem.
Thank you guys!
September 12, 2018 9:20 PM
Had used Decipher Phone Refresh before. Was now stuck with a corrupted backup of my wife's iPhone. After a few attempts I decided to purchase Backup Repair. This didn't work as well the first few tries, not even the 'advanced repair' option. However, customer service support was SUPER. Very fast and extensive, clear answers. After trying a few things, it was most likely that the problem was in my hard drive or a corrupt file. Thanks to Kelly's help I was abel to finally restore the backup :)
Would reccomend to all users experiencing persistent issues with restoring a backup.
September 13, 2018 5:54 PM
We really appreciate the kind words, Huub! We hope you have a great rest of your week! ;-)
September 7, 2018 3:18 PM
I recently sent my iPhone off for repairs and to do that, I needed to back up then reset my iPhone. Lo and behold iTunes told me that the backup was 'successful' when it fact was not. Decipher Tools fixed the corrupted backup file and allowed me to restore my phone once I got it back from repairs.
I was sceptical at first, but now am rather thankful. Worth the money to get my phone back in working order! Thank you.
September 7, 2018 3:46 PM
Thanks for taking the time to let us know, Samuel! We're glad that everything turned out o.k. and that Decipher Backup Repair was able to fix the corrupt backup. We hope you have a great weekend!
September 6, 2018 10:26 PM
I thought I lost my back up from iTunes setting back to a 10 month back up. Apple could not help and I thought all those memories were lost. I googled for help and found decipher back up repair. Through this software I was able to restore my back up with many important photos and memories. I can not be more thankful. Thank you
September 7, 2018 4:35 AM
Thanks so much, Clayton! We're grateful and really happy Decipher Backup Repair fixed your corrupt backup. This made our day! ;-)
August 28, 2018 9:33 PM
increíble. thank very muchhhhh¡¡¡¡
August 18, 2018 2:57 PM
THANK YOU! THANK YOU! THANK YOU! My backup was corrupted, and I tried everything. I found this site (thank you Google), and I'll be honest, I was sceptical ESPECIALLY when it was $30. But here's the bottom line: it worked. New phone is up and running with everything from my old phone!
August 18, 2018 5:44 PM
Great news, Adam! Yea, Decipher Backup Repair really works. ;-) We're trying to make helpful software programs for the iPhone and we are grateful for your kind words. Have a good rest of your weekend.
August 15, 2018 3:29 PM
You literally saved my a**! Whole backup was corrupted, iTunes refused to restore it in any possible way. Thanks to your backup repair tool, I was able to fix it and restore it to a new iPhone! Thanks, those 30$ were a good investment! Keep up the good work!
For everyone hesitating to try it: Yes, the interface of the tool looks strange, more like a web browser and not "super professional", but don't get distracted by that. It works smoothly and that's what counts!
August 15, 2018 4:01 PM
We're glad that our software was helpful, Hendrik! Thanks for taking the time to let us know. We appreciate it.
September 16, 2018 11:30 AM
Decipher Media well unfortunately I now found an issue. There are several Photos mising in the Photos app. (~3 months) Is there a way to fix it or are they gone forever? :/
August 11, 2018 10:50 PM
Great work guys with the repair software, after trying 5-6 times restoring from original backup wasting almost a day on this, apple support suggestions dint help at all, finally decided to give it a go to decipherTool to fix the 'corrupt itunes backup' , worked like a charm, after 2 hrs have my all data! keep up the great work. thanks!
August 12, 2018 1:18 PM
Thanks so much, Arun! We really appreciate you letting us know! ;-)
August 11, 2018 7:02 PM
I send my iphone to get my battery changed and of course deleted all my data before I send it to apple. Today I got it back and with horror noticed my backup was corrupted. But decipher repaired it asap I am so glad, money well spend. Thank you so much guys. I didn't know what I would have done without this wonderful tool. All those memories and pictures and data would have been lost forever. Thanks. I can defintely recommend it!
August 12, 2018 1:16 PM
Hi Jasmin, thanks for letting us know that Decipher Backup Repair was helpful! We're glad all your data is back and safe and sound. ;-)
August 5, 2018 12:36 AM
I didn't have the luxury of a cloud backup or even the original phone to backup again. I tried multiple options from the Apple support forums to no avail. I am generally very skeptical about 3rd party programs and thought I'd go out on a limb after reading some of the feedback from Apple forums about Decipher being highly recommended. The fact that I could pay through PayPal also gave me a sense of security that I could pursue a refund if this was a scam.
I failed the restore on the first attempt after using decipher and immediately considered pursuing a refund.
I sent a message through the program to the developer and got a reply not too long after with a list of options to try again (also reassuring as these options made perfect sense to the issue at hand)
The first option sent to me actually worked with no problem.
I generally don't take time to leave feedback but due to the headache this saved, I am more than happy to
Thanks Jay and team at Decipher for such a useful tool.
August 5, 2018 6:09 AM
Thanks so much for the kind words, Steve. We're really happy that Decipher Backup Repair did its job and that our software and support were helpful. We hope you have a great rest of your weekend! ;-)
August 3, 2018 5:17 PM
Really useful tool! Apple support was not much help but this tool got my backup fixed and now my iphone is finally restoring fine. Really recommended!
August 4, 2018 4:24 AM
Thanks Sebastian! We really appreciate it. Have a great rest of your week.
July 26, 2018 9:07 PM
Great job by Decipher tools. Here is my email to apple on how you were able to fix my corruption issue in less than 1 hour. It gives me peace of mind that I was able to recover all my data. Thank you decipher tools.
I spent about 12 hours on recommendations from Apple support and restoring from backup.
Finally today Apple said they could not do anything about it.
I consider apple to be the largest company and I was disappointed with the response from the advisors. Me being an apple customer for the past 10 years.
I found this company who charged me $30 and repaired my corrupt backup online in less than an hour.
I think apple needs to learn from this small company who is able to solve these issues. If this company can do it, I am sure apple can do it too. Please make sure to bring it up to your supervisors who can incorporate this change. It will do two things.
1. Apple support spent about 6 hours on the phone with me. For $30 service you can save 6 hours of your time.
2. You will have happy customers who will come an buy your product.
I do not know what caused the corruption. I was at a point where I was losing my entire photos from the last 2 years. I was disappointed that apple was not even giving me a direction of whom I need to go to to solve this. The best they came up with was a bestbuy store which does not do this.
If apple does not incorporate a software like this. I atleast recommend you train the support staff to this website who can solve the problem for you.
July 26, 2018 10:39 PM
Thanks for the kind words, Ramakrishna. We are grateful and it makes us really happy that Decipher Backup Repair was helpful and all your data was recovered! Have a good rest of your week. ;-)
July 17, 2018 3:24 PM
After literally trying every software out there to restore my corrupted backup I took my chances and paid for Decipher backup repair, and boy am I glad that I did. After initially repairing my backup, iTunes was still giving me an error "ITunes could not restore because the IPhone disconnected", so I contacted customer care and they helped immediately! Huge shout out to customer service, and their creator Kelly for guiding me step by step and even providing tools for me to restore my very tricky corrupted backup. After a couple of hours the seemingly impossible task was made possible and I was able to restore 45 GB of data which included 10000 photos successfully!! I cannot thank them enough! ♥️
July 17, 2018 3:42 PM
Thanks Nabyla! We're glad that Decipher Backup Repair (and Kelly's expertise) were helpful and that all your data is now safe and sound. This is great news! ;-)
July 15, 2018 9:39 PM
Thank you!! This software helped save years of memories. Apple store employees were no help and you guys were able to do the “impossible” (apple store words). Best $30 spent ;)
July 16, 2018 3:34 AM
Thanks so much, Owen! That is great news that Decipher Backup Repair was helpful. This made our day and we apprecaite you letting us know! ;-)
July 13, 2018 10:04 PM
I plugged my iPhone 6 plus into my pc and when the itunes window opened it asked for software update ios 11.4.1 and when I clicked accepted. Back up done the phone went into software update mode and then froze for 40 minutes. When I called Apple they asked me that since we had backed up the phone it was alright to do a hard shut down. After following all the steps the apple representative told me when we went to restore from back up it came back as corrupt back up can not restore. We tried to update the itunes software to the latest and nothing. We tried to find previous back up files but nothing was available. A searh on the web got me to the site and after a few clicks, download and install and waiting biting nails, my iPhone has backup was restored minus the corrupt files (I just couldnt lose my contacts, pictures and documents at all...data that is over 8 years of collecting). I am super thankful for the fix and I recommend it to everyone who comes across this issue. A very Happy and Grateful customer. :)
July 14, 2018 4:04 PM
We're really glad Decipher Backup Repair was helpful! Thanks for letting us know. ;-) Have a great rest of your weekend!
July 10, 2018 8:56 PM
I am so thankful to have found this program! My backup didn't work and i was freaked out that i would lose all my data. I had some problems with restoring, but thanks to some excellent customer service, my problem was fixed! This is definently money worth spent!
I wanna thank you all at Decipher Tools for this program and especially Kelly for helping me out!
July 10, 2018 9:44 PM
Thanks so much, Andreas! We're trying to make helpful software programs so your note make our day! We really appreciate it. ;-)
July 5, 2018 8:21 AM
After two calls with Apple support for approx an hour of my time only to have Apple tell me that my corrupted back up was unrecoverable, a google search led me to Decipher Tools that located the corrupted data and rectified the issue immediately. I fail to understand how Apple can't fix an issue with it's own software where I have to seek a third party app and spend money I don't have. That said, it was money well spent because the corrupted data that was recovered had photos of my son's first day of school that would be lost otherwise if not for Decipher Tools. Apple should reimburse it's costumers for having to pay a third party app for due to Apple's ineptitude. Thanks Decipher Tools!
July 5, 2018 3:01 PM
Hi Joseph! We're grateful that Decipher Backup Repair was helpful and that all the photos of your son's first day of school were there after the repair and restore. Thanks for taking the time to let us know. We really appreciate it. ;-)
July 4, 2018 7:14 AM
How did my backup get corrupted? I’m not sure. I purposefully backed it up before needing to restore the iPad software. All I can say is that I recommend this company’s sofware to restore a faulty iTunes backup, it happened to me.
If it just happened to you now, don’t sweat it. You may try to restart the Mac in “Recovery” mode, but that won’t work. I tried that myself. Simply try loading this software to do the trick of getting your backup back.
Best wishes that your data, too, makes the safe return to your iPhone or iPad. :)
July 4, 2018 12:55 PM
Hi Carl, we appreciate you being a customer and thanks for letting us know that Decipher Backup Repair fixed your corrupt iTunes backup. We hope you have a great rest of your week! ;-)
July 1, 2018 12:35 AM
First of all, I rarely ever write reviews, but...Wow!! I have been trying out different online software options to selectively restore my iTunes backup because mine was too large to go back on my iPhone X and this was the first one that actually worked! The first time I tried, it failed and I emailed customer service and recieved a response hours later walking me through steps to try and to let them know right away if it didn't work and if I needed more help, but it worked! I'm still in awe and wish I had tried this software FIRST several weeks ago before spending literal HOURS on the phone with Apple for 2 weeks and then trying to find an online company to help! It would have saved me a lot of headaches and frustation dealing with inadequte software companies and poor customer service. I HIGHLY reccomend this software ~~
July 1, 2018 1:00 AM
Thanks Tammy! We're grateful and appreciate the kind words. It makes us really happy that Decipher Backup Repair was helpful! ;-) Have a great rest of your week!
June 19, 2018 5:13 PM
Amazing software that really works and is so much better than anticipated....when I first downloaddd it I had a problem with my iPhone backup and customer service stepped in and created a detailed step by step solution. The customer care and attitude is eveybit as good as the amazing software.
June 19, 2018 8:53 PM
Thanks, Alan! We really appreciate you being a customer. ;-)
June 18, 2018 7:52 PM
I used this when I upgraded to my iPhone X. I was freaking out and worried I wouldnt get my stuff back, but i found this and IT WORKS. No bullshit, this is money well spent. Both my girlfriend & I used it and 100% sucess.
June 19, 2018 8:54 PM
Great news, Yusuf! This makes us really happy that Decipher Backup Repair was helpful.
June 17, 2018 10:25 PM
So it all started with a replacement screen becoming flakey. One of the urban myths was to erase the iPhone and restore. Of course Murphy's law struck and the restore complained about not being able to read or write to iPhone... but wait... the iPhone is freshly erased! How could it be... then c:\users\xxx\Appdata…..\backup shows that some of the bazillion files in the backup directory was not readable. Tried all sorts of tricks with no avail and then I must have wasted > 10 hours and 20 reinstalls with the likes of more hours fiddling with the likes of Phone rescue, dr. fone, iPhone backup extractor, iBackup Viewer, Tenorshare UltData, EaseUS Mobisaver (worst!) before running into Decipher Backup Repair, which I originally got confused with the refresh product. While Phone rescue took more than an hour to read just the first few groups of data, Decipher took only a few minutes to REPAIR the backup and give me back all the WhatsApp, WeChat, Messages, Video, Voicemails, Text etc. The only hurdle was that I needed to re-erase the phone before restoring. Wish I had found this software first, and thank goodness I didnt pay for the other tools.
Suggestion: you folks could put more links on the refresh product page to the repair tool. That would have saved me hours. Thanks and great job!
June 19, 2018 8:59 PM
Thanks, Johnson! We really appreciate the kind words and also the suggestion! Thanks for taking the time!
June 8, 2018 6:25 AM
hi this is mehmet from turkey . I cant explain my emotion and feellings because i am so happy to repair my backup (3-4 years archives) thanx alot and alooooooottttttttttttttttttttttttttttttttttttttttttttttttttttttttttt :) you deserve this money until the end
June 8, 2018 2:31 PM
Thanks for letting us know, Mehmet! We're glad Decipher Backup Repair fixed your corrupt iTunes backup. ;-)
June 6, 2018 11:56 PM
As with many people, my phone was replaced due to a battery malfuntion. I was confident that I had a recent backup in iTunes. To my dismay, I received the corrupt backup message. Hours were spent on the phone with Apple but no resolution was found. It was basically 'Sorry for your bad luck!' I thought everything from the past two years was lost but then I came across this app. I figured it was worth the money just to try it. It worked like a charm and my 'life' has been restored! I can't thank you enough for fixing what Apple couldn't/wouldn't. And all for a great low price. You can't put a price on memories!
June 7, 2018 4:23 AM
Thanks Heather! We are grateful for the kind words and really appreciate you letting us know! ;-)
June 6, 2018 11:32 AM
This tool is my savior. I had to restore my phone since it was keep rebooting itsef. After restoring it to factory setup, I tried restoring from bmy backup, and a message saying "iTunes could not restore the iPhone because an error occurred." popped up. Hours of chatting with Apple advisors was no help. I did some search on the web and found this tool. A lot of people from my country (Korea) have also posted their successful result, so I thought why not give it a shot before bringing it to Apple store. And it WORKED!!! I could not be any happier as I watched that green bar filling up. All data I thought I lost is not back in my phone, and I am thrilled about it. Thank you so much for creating this tool.
June 6, 2018 3:34 PM
Thanks for the nice words about Decipher Backup Repair! We're really happy that our software was helpful and that your corrupt iPhone backup is now fixed. ;-)
June 2, 2018 10:36 PM
Tried the tool and it didn't work, after some searching I found out my iTunes messed up my backup files and there was nothing that could be done about it, Decipher still gave me a refund even though their tool wasn't the problem, good company.
June 3, 2018 1:10 AM
Thanks Mike! Sorry that your backup was so badly corrupted. If you ever have troubles again down the road, let us know. We're always happy to help! ;-)
May 29, 2018 7:20 AM
This tool is superduper amazing!!! It had saved me twice. I don't know why my back up files kept on being corrupted but this tool never fails to do what it had promised. Worth every penny. I'm so lucky I found this tool and bought it. Today is my second time being saved by this tool even though I've already deleted it from my laptop. Thank you so much for creating this awesome tool! Will definitely recommend.
May 29, 2018 3:25 PM
Thanks Jinkee! We're happy that Decipher Backup Repair was helpful!
May 25, 2018 7:11 PM
I backed up my phone took it in for repair, got a new one and was confident i was backed up. To my surprise i got the "corrupt" message. I was desperate, called Apple support with no luck (They should know about this so they refer their heartbroken customers) I read every forum, till I ran into this GENIUS software. You honestly make people SO HAPPY and for only $30.
Thank you, thank you thank you!!!!
May 26, 2018 5:42 PM
Thanks for letting us know! We're really happy Decipher Backup Repair was helpful. ;-)
May 20, 2018 3:11 PM
Ok, I am now a believer... I backed up my iphone before taking to the Apple store to have the battery replaced. When I came home and tried to restore, it kept telling me that the encrypted backup was corrupt. I was heartbroken. I tried several times with multiple backups and could never get it to work.
Decipher Backup Repair took about 15 minutes to go through the backup and repair it. Then I restored the repaired file to my iphone and it worked!!!! It is absolutely worth the $30 and I am thankful that they don't gouge people. I will definitely recommend.
May 20, 2018 5:24 PM
Thanks for taking the time to let us know, Steve! We're glad that your corrupt iPhone backup is repaired and up and running again. This makes us happy!
May 20, 2018 2:51 PM
I had a recent backup but my phone hadnt been updated in a while so it was on an ealier OS. My iphone then had an internal componant die and insurance replaced it. The iphone they sent me had a newer OS installed on it and apple said that an older OS backup can't be restored on a newer OS. They also said the iphone couldn't be reverted to an older OS. This was after talking to them for many hours. They proceeded to try to sell me on icloud storage with no solution for the current issue... Nope, not paying for that. Decipher tools saved me. I was really glad they divided their services instead of making you pay for it all. I don't know that I would have paid more than the $30 for the backup tool. Other services online are usually around $70+ because they include all their services. It worked great and restored my old OS backup to my iphone which was on the newest OS version. Super happy.
May 20, 2018 5:23 PM
Thanks Adam! We're trying to make helpful software that doesn't break the bank so we appreciate your comment. ;-) Great news that Decipher Backup Repair was helpful.
May 16, 2018 4:55 AM
Let me start by saying that these guys are geniuses.
Jay and Kelly were in constant touch with me to solve the issue that i had.
Apple’s support had made me loose all hope.
This company came to my rescue and helped me retrieve everything that was important to me from so called corrupted back up.
Thanks a ton to your team.
Apple needs to learn from a them.
May 16, 2018 2:31 PM
Thanks for the kind words, Siddharth! We appreciate it and we're happy we were able to help with your corrupt iPhone backup!
May 14, 2018 6:50 PM
I just want to thank everyone at Decipher Media for this software. When changing the password for my iPhone 7 somehow it 'glitched' and the password was not recognised. I tried the previous password as well as new one but to cut a long story short, I was locked out of the phone with the only backup being one I made a while back ago (I know my fault). The backup was then 'corrupt' and most likely, like everyone here, I tried all the forums as well as contacted Apple and noone could help. I had lost a very close family member and the conversations I had with him meant the world for me and they were also lost...... until I somehow stumbled across Decipher. Like many, I questioned the legitimacy of Decipher but this was my final chance other than starting afresh, so I had nothing to lose. I paid for Decipher Backup Repair and for some reason at first Decipher Backup Repair didn't work. There was an error with the phone so I contacted support who got back to me promptly. Fortunately, there advice was not required as after a full PC and Phone reset, the backup restored! The relief and happiness is only something that the other users who have used this service can share with me, added to the fact all the photo's and conversations I had with my loved one were restored. Something which is PRICELESS I just want to say a heartfelt THANK YOU. I will always backup my phone regularly from now (advice I give to everyone now) and cannot describe the relief and joy for the phone to be restored. Thank you again Decipher Media.
May 14, 2018 6:57 PM
Hi Jatt, we're really happy that Decipher Backup Repair was helpful! ;-) Thanks for taking the time to let us know and we hope you have a great rest of your week!
April 17, 2018 7:17 PM
Kelly, thank you so much for creating this software and this company, from the bottom of my heart. After researching solutions to the corrupt backup problem, having potentially lost every memory stored on my phone for the past 1.5 years of my life, Decipher Backup Repair fixed my corrupt backup (after calling and visiting Apple, who could do nothing for me), and my phone is now restored. I lost sleep and tears over this, couldn't keep it together at work, and you provided an amazing and successful solution. Now that I can breathe better, I am happy to recognize you for the inspiration you are! For anyone experiencing the error of a corrupt backup when trying to restore your iPhone, GIVE THIS A TRY! Thank you Kelly and Decipher Tools team!
April 17, 2018 9:34 PM
Thanks so much, Desirée! Your words made our day and we're really glad that Decipher Backup Repair was helpful. We'll also make sure to pass your note along to Kelly here at Decipher Tools Headquarters! ;-)
April 17, 2018 2:44 PM
I have to come here to leave this comment. GREAT SOFTWARE!!! My iphone X's face ID was not working properly and I have to get a new iphone X from the apple store today. Before I went there, I purposely backed up my data, then, I thought let me back it up again with a password as ITUNES show that if you back up with the password, you can back up your health, home kit data. While I was doing that, my appoint time is coming up, so , rather than wait the back up finished, I unplugged the phone for the 2nd time back up. When I got the new Iphone, Itunes could not restore my phone with the back, I spent 5 hours with the apple support over phone but the answer in the end was that the file is corrupted because you have unplug it before it finish the back up. I then wasted more than 5 hours to search for a back up extract software in hope that I can extract some of my photos and messages. but did not find a good one. Then Decipher came out on google, I really thought this is a scam software at the start, but after reading the reviews and trialed the software, I decide to give it a try. totally worth it!!! it fixed my corrupted itunes back up file and restored my new Iphone X seamlessly . This is a great software , save my day. Thanks to the creator ! and this review is totally genuine, do not doubt guys, great software!!!!!!
Bob Bian from Australia
April 17, 2018 7:07 PM
Thanks for the kind words!
April 16, 2018 6:09 PM
Wasted 1 day of my life with apple support....this product absolutely recitified my corrupt iphone backup files.....what a relief! Thanks guys
April 16, 2018 8:41 PM
Great news, Stavros. We're happy that Decipher Backup Repair was helpful. ;-) Thanks for letting us know!
April 2, 2018 3:32 PM
I spent over 4 hours talking to Apple support to try and retrieve my incompatible/corrupt backup issue with no resolution. I tried Decipher Tools in all honesty believing my data was lost so was a last gamble. I tried the initial decipher repair and whilst I managed to get some data back some was missing still. I emailed the support email whilst also running an extensive repair over the original one. I received an email back within 24 hours over a weekend asking me to send certain files over. I didnt actually need to though, after a restore and restore backup of the extensive repair file everything was fixed. I can't say thank you enough, I would definitely recommend these guys!
April 2, 2018 4:07 PM
We're happy that Decipher Backup Repair was helpful, Marcus! Thanks for taking the time to let us know. We appreciate it! ;-)
March 30, 2018 4:41 PM
I TRIED SO MANY DIFFERENT THINGS TO FIX MY BACKUP AND NOTHING WORKED. Then Decipher Tools popped up and I thought "why not nothing else has worked and they have a guarantee so what do I have to lose?" Holy cow. It saved everything. All the important pictures of my family, All my contacts, literally EVERYTHING. Thank you Thank you Thank you Decipher Tools! I will reccomend this to ANYONE who needs help with corrupt backups. Thanks again!
March 30, 2018 5:16 PM
Thanks, Hayley! We're really happy our software was helpful and we appreciate you taking the time to let us know. Have a great weekend!
March 30, 2018 5:17 PM
Decipher Media y'all too!
March 14, 2018 7:48 PM
TL;DR below. 24 Hours of multiple attempts to restore an iPhone 6S which was "fine" according to an "Apple Genius" despite having just frozen at the apple logo days before. He did get it to boot by blowing it away, but I got continued "Backup Corrupt or Incompatible" messages using a backup in itunes that I VERIFIED THE DAY I MADE IT. I had been having trouble restoring and so had deleted all old backups and purposefully backed up / restored to ensure a valid, working backup.
Open case with Apple Support, no remedy. Had to fight my way through front line, once I got an escalation engineer and explained all the steps I'd tried, he tried to tell me I was likely out of luck. I explained to him the situation and he said he'd escalate to engineering and work on it some more when he returns SUNDAY and would call me back. (This is on a Wednesday)
Tried the decipher tool, didn't work the first time. "Advanced Repair" and another attempt and it's 95%+ recovered (some minor settings things, but all pics, texts, apps, etc recovered.
BUY IT (with Paypal for buyer protection), IT WORKS and they offer support if it doesn't.
March 14, 2018 10:00 PM
Thanks for the kind words, Edward! We're really glad that Decipher Backup Repair was helpful and we appreciate you letting us know! ;-)
March 14, 2018 4:44 AM
Prompt support, product does what it claims. Would definitely come back and recommend them highly
March 6, 2018 3:34 AM
I backed up my iPhone 6S and then took it to T-Mobile and bought an iPhone 8 and traded in my iPhone 6S. I took the iPhone 8 home, tried to restore it and got the "corrupted or not compatible" message. I then spent 3 hours on chat with Apple last night and then 4 more hours on the phone while we restored the phone twice, removed iTunes and reinstalled it, updated my Windows 10 to the latest patch, then got out another computer, installed iTunes on that, copied over the backup file, installed that and every time we got the corrupted/not compatible error, and then Apple technical support said that they couldn't help and I needed to give up and set the phone as a new phone. And then I pulled out an old backup of my hard disk from Christmas, and I got the error, and then I pulled out a backup from last summer, and got the corrupted error, and then I pulled up a backup from 2016 and I still got the error.
And I pondered everything that I had on my phone and I was totally bummed.
And then I turned to Google, Googled a bunch and decided to buy Decipher Backup Tools and - to be completely honest with you - I didn't think it would work. But I thought that when it didn't work I'd email you guys and rather than ask for a refund, ask you to change the license to the browser version and then use the browser to pull out the photos and notes and other things that I wanted to recover.
I was absolutely overwhelmed when it worked - I honestly teared up I recognize that you guys are thinking something like "dude, of course it worked" but I thought if Apple support had no clue and gave up then a program that I found on Google was unlikely to work either.
I truly can't tell you how pleased/happy/thrilled I am to have my phone with all the files in all the right spot and everything working again.
March 6, 2018 6:37 AM
Thanks so much for the kind words, Patrick! We're thrilled that Decipher Backup Repair was helpful and fixed your corrupt backup. This made our day and we appreciate you taking the time to let us know. ;-)
February 26, 2018 12:57 AM
saved my corrupted backup and years and years worth of files!! THANK YOU!! nobody else could help. not even "genius bar"
February 26, 2018 2:09 AM
Hi Kendal, that is great that Decipher Backup Repair fixed your corrupt iTunes backup! Thank YOU for letting us know!
February 24, 2018 3:55 PM
I am so incredibly grateful. My iTunes backup was corrupted and I thought I had lost so many photos of my children. I used Decipher Backup Repair, and while it did take some time, it fixed the backup and restored all of my photos. Worth every penny of the $30. Thank you so much!!!!
February 24, 2018 5:38 PM
We are happy that you are happy, Kari! ;-) .That is awesome that all your photos of your kids were recovered. This made our day and we appreciate you letting us know.
February 24, 2018 1:01 AM
My iPhone 6 was stolen, and I had to buy a new one (same version). Fortunately, I had backed up the phone 4 days prior to the loss. Unforturnately, when I tried to restore my iTunes backup, i received the error message ""iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored." Major panic, but after a few days, remembered to Google to see if anyone else had the same problem. After researching several solutions, found a post on Decipher Tools Blog, which fit my issue. Purchased the software and had a complete and full restore, no problems. Major lifesaver, thanks for a great product. Will keep this around and check every backup I do from now on, and fix as required. The reasonable cost of 29.99 was money well spent and worth every penny! Thank you, a million times over, this made my day!
February 24, 2018 1:47 AM
Wow, thanks so much Susanne! We're grateful that you are a customer and we're happy Decipher Backup Repair was helpful!
February 21, 2018 3:16 AM
This saved my backup that was over 6 years of having an iPhone... I am very thankful for the people that created this program!! 10/10
February 21, 2018 4:03 AM
Hi Jake, we're really glad that Decipher Backup Repair was helpful. We appreciate the kind words! ;-)
February 20, 2018 3:13 AM
I could not restore backup to my new phone. After an unsuccessful attempt to use one solution, I came across your product and it worked! It was money well spent. There is only one fix out there and it is Decipher Tools. Thank you.
February 20, 2018 4:43 AM
Hi Oleg, thanks for letting us know that Decipher Backup Repair was helpful. We really appreciate it! ;-)
February 18, 2018 3:48 PM
This all started when I scheduled my battery replacement with Apple. Apparently, my battery had swollen and was not safe to remove for fear of starting a "thermal" event!! So Apple gave me a brand new phone. Luckily I had done a full back up to my PC 2 days prior. That was until I got my phone home to restore from back up and got the dreaded 'corrupt backup' message. To be honest Dechipher was not the first tool I looked at. That was mainly due to Google search result [you must talk to your SEO team]. I am so glad I found Decipher Tools. My back up was fixed and my phone returned back to its former self, only faster, because its brand new!! [thanks Apple].
Decipher Tools were half the cost of other competitors and the guarantee and personal support they offer tipped the scale and I'm glad I did. 3 years’ worth of photos recovered. Worth every penny!!
February 20, 2018 4:44 AM
Awww, thanks so much Glenn. That is very kind of you. We're really glad our software was helpful and we appreciated your patience during the process!
February 10, 2018 11:30 PM
The BEST $30 ever spent. I went from an iPhone 7plus to my birthday present of IphoneX, backed up my 7plus...got my new phone went to restore and I got the message of "CORRUPT FILE". I surprisingly kept calm but was freaked out!! But did some google search came to this website read the reviews and it's a company in the US...so I said what the heck! I'm SO HAPPY I did. Easy to use and it did exactly what it said it would!! My new phone is uploaded with everything from my back up!! Life can go on :) THANK YOU!
February 11, 2018 4:19 AM
Thanks so much, Monica! Yea, we are a U.S. based company and we are really happy that Decipher Backup Repair was helpful in fixing your corrupt Apple iTunes backup. We hope you have a great rest of your weekend! :)
February 9, 2018 1:42 PM
I cannot thank you enough for your software. I trusted iTunes because of its brand and after backup I wiped my phone, only to find out later the file is corrupt. I first contacted Apple Support whom were completely useless and practically said it's tough luck.
Well worth the $30, thank you.
February 9, 2018 4:16 PM
Thanks for the kind words about Decipher Backup Repair, Mike. We're really grateful that the software was helpful! ;-)
February 2, 2018 3:41 PM
I almost had a heart attack when my restore didn't work. My old phone was already wiped and exchanged! I downloaded the software, paid the best $30 ever spent on anything, and a few minutes later I had my fancy new restore. Unfortunately I still got an error message, I shot off a quick email and the team responded within 12 hours with instructions to used advanced repair tools and it fixed it! I'm soooooo incredibly thankful and happy, my back up restore finally worked and I'm back in business! For $30 to get back pictures of my daughter and special voice memos, along with just the convenience of having my phone as before, I can't recommend them enough! Thanks!
February 2, 2018 4:35 PM
Thanks Cassie! We're glad we were able to help and that Decipher Backup Repair fixed your broken iTunes backup. ;-) Have a great weekend!
January 31, 2018 1:56 PM
Like most of the feedback on here, don't usually leave reviews, or spend money on something I know nothing about, but it worked! couldnt care how much I had to pay as all day ive been trying to do this and fix apples mistake! IT WORKED! THANKS SO MUCH GUYS ! Its currently 1am, yes been trying all day haha made this dude very happy
January 31, 2018 3:26 PM
Hey Matthew, it makes us happy that you are a "happy dude." We're working hard to make helpful software and we really appreciate you letting us know Decipher Backup Repair was helpful You rock! ;-)
January 30, 2018 7:56 PM
I switched from my Iphone 6s to the 8 plus this morning but before I even left I backed up the 6s to itunes. It ran seamlessly, no pop ups, nothing. So I went and upgraded my phone and the carrier took my old phone as they do. I got home and tried to restore and I could not, my restore was corrupt. I tried so many things, and nothing. I called apple and also did online chat to see what could be done and they said Id need my old phone and backup again. Uh, hello. I can't do that. I was crushed. I took to google and searched and searched came across Decipher Media which had a recovery program to get all my stuff back on my phone. At first it didn't work but then I contacted customer support who emailed me back so fast with a few additional steps to try, and it worked. Thank you, Jesus it worked! Everything is back! Notes, Voice notes, Voicemails, Emails, text messages, contacts, apps. You might think, meh whatever but I have voice notes of my son talking as a baby. I have voice notes of acoustic music I sang back in the day. I have voicemails from people who both in and out of my life that matter to me. I have notes of funny things my sisters say. I have notes about the messages at church and my feelings and goals from each one.And honestly so much more. Losing it sent me to tears.But,it's all back now and I am grateful. No thanks to Apple though whose rep told me he was sorry but there was nothing to be done. For all the technology they have you'd think they would have offered a recovery program. Thank you guys so much! From the bottom of my heart.
January 31, 2018 3:25 PM
Your note to us made our day, Nicole! We're incredibly happy that Decipher Backup Repair fixed your corrupt iPhone backup and that all your important data and memories were recovered. Thanks for taking the time to let us know! ;-)
January 28, 2018 5:46 PM
Was skeptical. Paid the $30 and it worked perfectly the first time. iPhone is now completely restored to the desired backup.
Was switching from a 6s+ to iPhoneX. Activated the new line (iPhoneX) before backing up the 6s+. With the phone no longer in service, I then backed up the 6s+ with seemingly no issues. Plugged phone into MCP>iTunes>Backup Now>This Computer. Everything normal.
Go run errands, return to restore the iPhoneX (using the 6s+ backup I created 2 hours earlier) and it fired the corrupt message. The 6s+ had updated software as well so I didn't think that could have been the issue. Went Google surfing and found Decipher Tools, and if you've made it this far, you already know it worked the first time. Thank you Decipher Tools!
January 29, 2018 1:58 AM
We appreciate you taking the time to let us know, Kyle! Great news that Decipher Backup Repair was helpful. Have a great rest of your weekend!
January 26, 2018 8:06 AM
Simple to use. Works exactly as described. Words can't describe the feeling of seeing your corrupted backup fixed and iTunes being able to recognise and use it. Thank you Decipher Tools!!
January 26, 2018 4:04 PM
Thanks Craig! We're really happy that Decipher Backup Repair fixed your corurpt iPhone backup. Have a great "Australia Day" holiday today!
January 25, 2018 11:47 PM
I backed up my phone to my computer, thought I was good to go (I don't use iCloud AT ALL so no back ups there). No messages afterwards or anything. Traded in my old phone for a new one, she said it would take a while to restore from one phone to the other at the store, I said no worries bc I knew I had a backup. Tried to use it when I got back, CORRUPTED. I was so panicked. I did have a backup from 2 weeks ago but I just did an insane amount of work with apps and info on my phone over the last week or so, so to lose all of that would mean I'd have to redo A LOT. Found this site, COMPLETELY worth the money! SOOOOO easy to understand. Fixed everything instantly. THANK YOU!!!!
January 26, 2018 12:46 AM
Hi Cat! We're so glad Decipher Backup Repair was fixed your broken iPhone backup. Thanks for letting us know and for being a customer. We are grateful. ;-)
January 25, 2018 5:13 PM
I thought i will lost all my files. I had used nearly 6 hours to get the files back. But all methods failed. I finally got this one. This software does helped me to find all my corrupted files and restored well again. Thank you to the team. Nice job. :)
January 25, 2018 5:56 PM
January 24, 2018 2:53 AM
I honestly was on the verge of tears after spending nearly 3 hours on the phone with apple to finally hear . . . "sorry there is nothing we can do for you, your backup is corrupted." Not to mention, I spoke with 3 reps earlier in the day and web chatted with a agent before I was transferred to a "specialist." I googled everything, companies were charging $80 and better some even said for the error message I was experiencing, they wouldnt be able to do anything either, despite what their website said. Long and behold I went on to Apple's website one last time and stumbled upon Decipher Tools and let me tell you I am sooooooo glad I did ! I have ALL of my pictures, text messages, recent call logs etc . . . well worth the money spent and my life is WHOLE again. Thank you DT ! Highly recommended !
January 24, 2018 5:09 PM
Hi Breeana, it made our day that Decipher Backup Repair fixed your corrupt iPhone backup! Thanks for the kind words. We really appreciate it. ;-)
January 17, 2018 9:08 PM
I had a backup made in iTunes for Windows. Everytime it failed. I copied the backup over to my Mac, and it still failed. We called Apple, but they weren't very helpful. In the end, I downloaded the Decipher Backup Repair on my Mac, and after analyzing the backup and seeing the list of faulty files, I bought a license and easily repaired the backup. I reset my phone and recovered it from the backup and it worked without issues.
January 18, 2018 7:16 AM
We are really happy Decipher Backup Repair was helpful, David. Thanks for posting and letting us know your data was recoverd and is safe and sound now!
January 16, 2018 1:17 AM
Same as everyone mentioned, I cant really thank you guys enough for the software. I created two backups via iTunes and erased my phone to factory setting thinking that I was safe, but when I tried to back it up, iTunes kept saying both backup was corrupted. I was trying all night to find solutions to repair the corrupted files, but I couldnt find anything that works, neither did I get any help from the Apple customer care. I also went to the nearby Apple store to fix the problem with the back up, they couldnt help me to solve the problem. Thank god that I found this website! I saved more than 600 contacts and all my photos, apps and other necessary files from the corrupted iTunes backups within few mins of purchasing the repair tools. They have great customer service, and responded really fast when I needed help. However, I wish there was a call/chat support available online. The only way to reach the customer care was through email, which can be time consuming. Thank you!
January 16, 2018 5:54 AM
Thanks so much, Tahsin! We're really happy that Decipher Backup Repair fixed your broken iPhone backup! This makes us really happy and we're grateful for you taking the time to let us know! ;-)
January 15, 2018 7:37 PM
Thank you, thank you, thank you, thank youuuu! I cannot describe the relief & peace your software brought back, i was beyond devastated when I couldn't take my back up with data of nearly 2 yrs. Thank you sooo much. Best 30$ I have ever spent :D
January 15, 2018 7:50 PM
Wow, thanks Disha! This makes us really happy. ;-)
January 14, 2018 10:12 PM
Like many here, I was skeptical that this software would work, but the fact is that it was the solution to my problem.
I had been trying to restore my old phone setting to a new iPhone. I went through all the different recommedations like updating the iOS, and others, without any success.
SInce nothing else had worked I gave Decipher Backup Repair, a try and although it did not work on the first attempt it did work on the advanced repair attempt. The customer service provided was great. I emailed them on a Saturday evening alerting them that my first attempt had not worked and within minutes they respondent with different recommndations as to what to do next. I was very pleasantly surprised to receive their reply, but I also immediately got the feeling that these guys are legitimate and certainly know what they're doing.
Needless to say, I'm a happy customer. I got my phone restored and did not lose any of my data or settings.
January 15, 2018 8:56 AM
Angel, it's makes us happy that you are "happy customer!" ;-) We appreciate you letting us know that Decipher Backup Repair did its job and thanks for your patience during the repair process and back and forth emails!
January 14, 2018 9:18 PM
I've got to say I never write reviews for things, but i've bought a new phone today and when I went to restore it, iTunes said it couldn't restore my backup because it was corrupted (5 years of photos etc in the backup!!), I did some googling and this was suggested, honestly didn't know if it was actually a virus or just a scam but gave it a go and it's incredible! Fixed the corrupted backup and now I have everything on my phone :D beyond happy!! and highly recommend...
January 15, 2018 8:54 AM
Hi Hayley! Thanks for letting us know that Decipher Backup Repair fixed your broken iPhone backup. We really apprecite the kind words and feedback as we keep working hard to make helpful software programs. ;-)
January 13, 2018 3:56 PM
Thank God for you! This tool saved my ass big time!! I have been with iphone since the 3GS came out and i've never had this problem. Tried everything and eventually gave up and put my faith in this program. IT WORKED!!!! All pictures back...all calendder inputs and contacts back....AND most importantly, my whatsapp as it was a week ago!!
I am a very confident when it comes to fixing phones and computers and all my friends always ask me to fix their stuff...but i couldn't fix this one! Thanks again for saving my butt!! Well worth the 30 dollars just incase it ever happens again!
January 14, 2018 12:06 AM
Wow. Thanks Levi! We are working really hard to make helpful software programs and we appreciate the kind words! We are very happy that Decipher Backup Repair was helpful. Have a great rest of your weekend. ;-)
January 9, 2018 6:13 PM
100% recommend. Honestly shocked that this worked after the lady at the Apple Store told me there was no way my backup would ever work!
January 9, 2018 7:35 PM
Thanks Grace. We're happy that Decipher Backup Repair fixed your corrupt iPhone backup! ;-) Great news!
January 8, 2018 6:16 PM
Wow, what a pleasant surprise! After spening hourse myself and then an hour on the phone with Apple and no luck in getting my iPhone6 backup to work with my iPhone7, this simple tool took care of the restore capability in five minutes. This is some of the best software dollars I've spent that saved me literally hours of more time trying to re-create my iPhone's normal configuration. What REALLY sold me to try it was the money back guarantee.
January 9, 2018 7:05 AM
Thanks Peter! We appreciate the kind words about Decipher Backup Repair. We're happy that our software was helpful after you had no luck with Apple support. Thanks for taking the time to follow up and let us know. ;-)
January 5, 2018 7:57 PM
I cannot believe this. Honestly the best tool ever. I thought I was goint to lose all my info. Due to Apple's bulls*t my iphone 6S turned off and never turned on again. Apple said it was the end of that phone and that I had to get a new one. Got a new one. My last backup was corrupt or not compatible and I was about to collapse, not only I had to pay for a new phone, I was goint to lose everything! Thanks to this tool I was able to recover everything. Honestly, thank you very much. You made my day so much happier.
January 5, 2018 10:17 PM
Wow, thank you so much Maru! It made our day that Decipher Backup Repair fixed your corrupt iPhone backup even though Apple said you were out of luck. We appreciate you being a customer and taking the time to let us know the great result! ;-)
January 5, 2018 1:05 AM
I changed to a new phone in October, but wasn't able to restore my backup to it. Most things I was able to recreate, and I have a separate backup of my photos, but I had a few dozen files that were only on my old phone. Recreating them would have been a nightmare. I wasted soooo much time trying to figure out a way to get them! I wish I had found Decipher Backup Repair then...it would have saved me a lot of pain and suffering. So easy to use. Worked perfectly. Well worth the $30 and I was able to download and diagnose the issue before buying it. Thank you!
January 5, 2018 1:42 AM
Thanks so much, Sandy!
January 3, 2018 8:11 PM
HUGE HELP! I recently upgraded from an iphone 5c to a 7 and got the error message that my backup was corrupted or not compatible with my new phone. After trying EVERYTHING I read in forums on how to fix this, someone suggested Decipher. I was skeptical but I downloaded the software and it worked perfectly. I thought at first that it has transferred everything except my contacts and paniced and emailed customer support. Within the hour, Jay (a co-founder), emailed me back with instructions on how to fix it. Luckily, they magically appeared and all was well.
January 3, 2018 10:15 PM
Wow, thanks so much Kristy! We are working hard to make great software programs that are helpful. Your note made our day. Thanks for taking the time, we really appreciate you being a customer. ;-)
January 3, 2018 2:58 AM
I never post, but Decipher Tools REALLY REALLY REALLY helped me!!! A big thanks to this! I hesitated to pay $30 but im so glad I tried. Worth the money! I was able to restore my back up files in my corrupted backup itunes.. Please dont hesitate to download this.
January 3, 2018 3:38 PM
Great news, Yzah. We're happy that Decipher Backup Repair fixed your corrupt iPhone backup! ;-) We hope you hvae a great rest of your week.
January 2, 2018 8:44 PM
worked worth the money, thought I was going to lose everything but thank god for this program. I never really write reviews but I'm happy I paid the $30.
January 3, 2018 3:38 PM
We really appreciate the kind words, Chris. Thanks for letting us know!
January 1, 2018 6:13 PM
It worked!! My iPhone 6S's backup has been repaired and I can back it up in iTunes again. Thanks to your phenomenal customer service, I was able to get back all my photos that I hadn't backed up... and on a holiday, too! Unbelievable software and superb customer support!! Thank you, thank you, thank you!!!
December 29, 2017 4:20 PM
Thanks for save my life...
December 29, 2017 4:45 PM
Hi Rafael, we see in our system that you bought Decipher Backup Repair. We're really happy to hear the software was helpful in fixing your broken iTunes backup! We hope you have a great rest of your holidays in Brazil! ;-)
December 29, 2017 12:42 PM
iPhone 6s, iOS 11. Honestly, pretty steep price for something that does one thing and will hopefully only be needed once. I could use a few of the other tools as well but at $40AUD for the repair tool I'm a bit light now.. But it sounds like the cost includes some personal customer service and that guarantee. So hey, it worked for me after hours of trying out things, it worked the first time and I'm back on track in 10 minutes. So I am grateful and it's a good tool. From the looks of things a lot my older photos were corrupted by this encryption bug. Thankyou very much!
December 29, 2017 3:14 PM
Hi Rhys, we're happy to hear that Decipher Backup Repair fixed your corrupt iPhone backup after you spent hours of your time trying other things. Great news and we appreciate you being a customer! Have a great rest of your holiday season!
December 20, 2017 6:59 AM
I backed up my phone to iTunes then traded in my phone for a new one! When I went to restore the backup onto the new phone, it said it was corrupted! Ugh!!! I was super skeptical but with the money back guarantee....what was there to lose? $30 later, my phone is completely backed up and I couldn’t be happier! (Aside from the thought that maybe apple is in cahoots with decipher!) lol! Why doesn’t apple fix this problem? As it seems a lot of people are having it! Thanks decipher!! Truly saved me!
December 20, 2017 6:53 PM
Hi Christy, we are thrilled that Decipher Backup Repair fixed your corrupt iPhone backup! We love Apple and wish they would solve the problem too, however until that happens we hope our software keeps helping iPhone users like yourself. We hope you have a great rest of your week!
December 20, 2017 5:26 AM
Took less than a half hour from downloading the Decipher Tools iPhone Backup Restore software to seeing my new device restored with my previously corrupted backup. I am so grateful and cannot recommend Decipher Tools highly enough! This meant the difference between reverting back 12 months vs. 3 when I lost my phone, only had a three-month-old backup and learned it was corrupted. I thought I was doomed, but Decipher Tools came through! Worth the $30 for SURE!
December 20, 2017 6:50 PM
Great news, Lydia! We really appreciate you being a customer and hope you have a great holiday season.
December 20, 2017 2:48 AM
This honestly works!!!! I wasted my money and bought PhoneRescue and it was a scam, didn't work at all. Then I was reluctant to try DecipherMedia but it was cheap and I really needed my previous backup to restore my iphone and luckily it worked!!!! Thanks so much!!!!
December 20, 2017 6:49 PM
HI Branavan, we're really happy that Decipher Backup Repair fixed your corrput iPhone backup. That made our day and we appreciate you taking the time to let us know! ;-)
December 17, 2017 2:38 PM
I was truly hopeless.
My record for three years was lost in a flash, and I was dying to die.
Thanks to me, I think I was born anew. Thank you so much.
I really think this program is the best.
I love you.
December 17, 2017 4:38 PM
Hi Daegyeom, we looked up your purchase history and see that you bought Decipher Backup Repair. We're glad that the software repaired your corrupt backup! Thanks for letting us know. ;-)
December 11, 2017 12:15 AM
Highly recommend! The software repaired my iPhone backup successfully and all my photos and videos were saved!!! Also, support staff are very helpful and provided clear instructions to me for repairing the back up! Thank you so much for your help!!
December 11, 2017 12:28 AM
Thank YOU Clara! We're grateful to you for letting us know that Decipher Backup Repair was helpful. ;-)
December 10, 2017 8:08 PM
Get. This. App. I had to unlock my phone, which requires backing it up, wiping it out completely, and restarting it for the phone to get unlocked. I went to restore my backup, and kept getting this "corrupt or incompatible" error message. I went into Apple, they looked me straight in my face and said "look, you did everything right, you did everything you were supposed to, but sometimes, files become corrupt when being written. And there's absolutely nothing we can do about it. Sorry."
I was LIVID!!! Then I started browsing the web for apps that help with this issue, and after trying 3 other ones that failed or were so difficult to operate, I came across Decipher Tools. I was hesitant at first as most people are when it comes to this stuff especially when it requires payment but let me tell you: best 30 dollars I've ever spent. The rewriting of the file process took under 2 minutes, and I had all my files back within 5 minutes! So worth it. Thank you Decipher Tools!!!!
December 10, 2017 8:11 PM
Wow. Thanks, Angel! That makes us really happy that Decipher Backup Repair fixed your corrupt iPhone backup. Thanks for taking the time to let us know. You rock! ;-)
December 10, 2017 7:05 AM
Please feel free to contact me if you still have worries that this app works or not. It just save me wife’s Iphone twice this year. Franklamcl@hotmail.com. I am in Hong Kong and don’t know anyone in Decipher. But these guys care and I stand for them.
December 10, 2017 6:25 PM
We're really happy the software was helpful, Frank! ;-) Thanks for the kind words.
December 10, 2017 3:48 AM
Great App! Spent hours trying to restore a replacement iPhone 7plus with a backup done that morning. iTunes said "corrupt or incompatible" over and over and there was only 1 to choose from. Apple was only good for erasing my old phone and nothing else. Purchased Decipher and backup was fixed within minutes and worked perfectly!
December 10, 2017 4:35 AM
That is great news, Russ! We're working hard to make helpful software programs and we are really happy to hear that Decipher Backup Repair did its job. We appreciate you being a customer! Have a great rest of your weekend.
December 9, 2017 2:31 AM
This WORKS. If you're like me and your husband had their whole life saved on the phone (and not icloud like I assumed he did) and the only backup for his phone was corrupt (which we found out AFTER he sold his phone to ATT), then BUY this. It will save your marriage.
December 9, 2017 5:02 PM
Thanks Ginamarie. We're really glad that Decipher Backup Repair fixed your corrupt iTunes backup! ;-)
December 5, 2017 6:27 PM
My phone got stolen from me and didn't even know if I backed up but apparently I did and so when I got my new phone and tried restoring it, it said the backup file was corrupt and my heart sank I was so afarid of losing all 10,000 photos I had stored. I went to the Apple Store a couple times and they had no answers until I came across this software, and it was a MIRACLE. Thank you thank you THANK YOU so much Decipher Tools you literally saved so many of my precious memories. Like many people have said, its truly the best $30 I have ever spent.
December 6, 2017 3:34 PM
We are really glad that Decipher Backup Repair was helpful, Samantha! Thanks for taking the time to let us know!
December 5, 2017 7:43 AM
Decipher came through for me! After having to do a clean start on my iPhone 6+ (due either to a virus or a glitch in new iOS 11), my backup restore refused to work (claiming the file was corrupt). When my first try with Decipher didn't help, I wrote them and Kelly guided me through some steps, including Advanced Repair, which did the trick! I am very satisfied--both with the Decipher Backup Repair program AND the personal help I received.
December 5, 2017 8:46 AM
Great news, Peter. Thanks for letting us know! We really appreciate the kind words.
December 3, 2017 4:09 AM
I just felt sick to my stomach plugging my new phone up & receiving the error message of a "corrupt" backup. I have a 6 month old daughter and ALL 3,000 of her pictures from birth to yesterday were on this backup. Thank you Thank you THANK YOU from the bottom of my heart! Decipher Backup Repair has saved this momma :) Seriously the best $30.00 I have ever spent!
December 3, 2017 11:08 PM
Wow, thanks so much for the kind words, Allie! We're ecstatic that Decipher Backup Repair fixed your corrupt backup. This made our day! ;-)
November 29, 2017 5:42 AM
I'm impressed with the fact that the Decipher Backup Repair softeware was able to repair the code and get my backup to the iphone working again. I don;t understand that you get two tries to make the backup work. I used up both licenses because the first time I went through it did not work. The second shot was heard round the world. Backup corruption was eliminated and the Iphone was back in business.. Great work and great tool. Hope I never have to use it again...
November 29, 2017 3:38 PM
Thank you for the kind words! You shouldn't be limited to two tries to make the backup work :) so we took a look at your license, saw an issue, and took care of it. We hope you won't need us again either ;) but should you need DBR, you'll have that additional license activation available waiting for you should you need it!
November 29, 2017 5:13 AM
First time ever reviewing a product. Amazing. worked like a charm. Only other non corrupt backup I had was from 3 years prior so I would have lost tons of infomation. Real Review. Buffalo Bills havent been to the playoffs since 1999!
November 29, 2017 4:38 PM
Kevin, we're so glad that Decipher Backup Repair fixed your corrupt iPhone backup! ;-) We really appeciate you being a customer. And we hope your Buffalo Bills get back to the super bowl soon. One of us here in the office is still a long time Miami Dolphins fan but we think he has given up hope of the Fins ever getting back to a bowl! :-)
November 27, 2017 10:16 PM
After stressing out for 2 days, being on the phone for 4 hours with other companies trying to fix my back up, this app has been a LIFESAVER for me.
I was so worried that I would lose thousands of photos and data but thanks to this amazing software and the above and beyond customer service that this company provides, I have not lost one thing from my phone and I couldn't be more thankful that I found this.
November 27, 2017 11:07 PM
We are so happy that Decipher Backup Repair was helpful, Jessica. Thanks for taking the time to let us know!
November 26, 2017 3:58 PM
This is magic :) I tried to fix my backup for 2 days, but with no chance until I found this application which was perfect.
inaddition of this amazing softwar is the instent support behind it, they was on click a way to give me all support I needed, THANKS ! KEEP IT UP
November 26, 2017 4:13 PM
Thank you, Mohammed! ;-)
November 26, 2017 4:47 AM
OMG this saved my life. I spent the last 5 hours trying to restore my iphone and I did not want to give up. I didn't want to lose all my photos and contacts. Finally I found your website and it WORKED! so worth it. THANK YOU SO MUCH. I must admit at the beginning I thought this wasn't going to work but it did. So grateful <3
November 26, 2017 3:19 PM
We're grateful for you being a customer, Rainelly! It's great to hear that Decipher Backup Repair was helpful.
November 24, 2017 8:52 PM
I am trying to think of something to write here that will convince you that this isn't a scam, as these people saved me from losing 12 months of notes, pictures and messages, and I am extremely grateful that they took the time to develop this software. And I honestly think the best piece of evidence I can provide is that this is a Norton shopping guaranteed site - so it's not like your purchase isn't protected. Use a credit card if you are really dubious for the extra purchase protection. Either way, to the men, women, and other at Decipher tools, thank you from the bottom of my heart <3
November 24, 2017 11:18 PM
Thanks for the kind words, Kai. We are really happy that Decipher Backup Repair fixed your corrupt iPhone backup. Yea, we're real people making software that actually works. What a crazy concept, huh? ;-) . We appreciate you being a customer!
November 22, 2017 8:43 AM
I backed up my iphone 6 like I usually do but this time I was restoring to the new iPhone 8. During the restore process, the backup to my new phone wouldn't work. I had lost everything and was panicking, or so I thought. Fortunately for me, I had Decipher tools and low and behold it worked. No loss on data or anything. Thank you!
November 22, 2017 3:44 PM
This made our day, Joshua. Thanks for letting us know!
November 20, 2017 10:00 PM
I was skeptical about this product at first but it completely proved me wrong! I purchased an iPhone 8 on Friday 11/17 and when I got home to back my phone up from iTunes it was telling me that my backup from earlier in the day was corrupt and it would not let me restore my new phone. After doing some research I found this and decided to give it a try. I was nervous because after the 1st repair I was still getting an error message. I had to do an Advanced Repair and after doing that I was able to restore my phone with no issues and retrieve all my pictures, messages, and contacts. This is a wonderful software and it's definitely worth the $30!!!
November 20, 2017 10:24 PM
It makes us really happy that Decipher Backup Repair fixed your broken iPhone backup, Danielle! We appreciate the kind words. ;-)
November 18, 2017 2:50 PM
I didn't think that this really works, but IT WORKS!!! And it saved more than 3.000 pictures!
Thank you so much!!!
November 18, 2017 7:19 PM
Thanks Elena! We appreciate you being a customer and we are happy that Decipher Backup Rerpair was helpful.
November 15, 2017 7:49 PM
Ok, so this is my first time writing a review for this kind of product. But this software was the only thing that helped me and at a reasonable price!
Long story short, I came into Apple for a touch recognition, but ended up with a wiped out phone, corrupted backup and total disappointment. After spending almost 6 hours in the store, trying to fix the problem by myself (because the three staff members that tried to help me out just disappeared) I gave up and went back home. I surfed the web and found a few softwares that claimed to be able to help out with my corrupted backup problem. Tried a couple, then I found Decipher Tools. Now, what I liked about Decipher Backup Repair (DBR) is, first of all, the price - $30. While other similar softwares were over $60 and some had a subscription. Second of all, and what really caught my eye, is that this software wasn't trying to decipher the backup or bypass iTunes' built in restoration feature. What DBR does is, it shows you what were the problems exactly (e.g. size and title lengths inconsistencies of files), then it fixes it on its own, and most importantly, it injects this fix back into iTunes. So that you'd be able to restore your backup to your phone naturally through iTunes. So yeah, this was my last resort and it worked.
So thank you very much for this helpful tool!
November 15, 2017 8:27 PM
Thanks for the kind words, Yessengerey! We are really happy that Decipher Backup Repair fixed your corrupt iPhone backup. That made our day! ;-)
November 14, 2017 9:05 PM
I highly recommend this to everyone 😊
November 14, 2017 9:02 PM
Wow what a great product. I was beside myself that I couldn’t back up my new iPhone after backing up to my computer. I had just came back from holidays and thought I had lost all my great pics. As well as contacts etc. Got on the net to find something to help me and came across Decipher and thought I have got nothing to lose so bought it. The first time it didn’t work so I sent an email to the company and within an hour they replied and told me to try a couple of things which I did. Within 1/2 hour I had everything back, was so shocked. I thought I would never get it back !!!
I would highly recommend Decipher to anyone, a fantastic product.
November 15, 2017 6:28 AM
Thanks Cindy! ;-)
November 14, 2017 10:56 AM
I came across this application just as I was about to give up on recovering my corrupted iTunes backup. I had a lot of photos and videos that were really precious to me and I wasn't prepared to lose them. However, Decipher saved the day!! The application is extremely easy to follow and it was an overall super quick process. Before Decipher I'd tried other backup restore programs that were taking over 1hr to just scan & my laptop couldn't handle it. Decipher took less than 10 minutes (and my laptop survived)!
I couldn't be happier and more relieved to have this program work perfectly and restore my phone to just how it was before. 40GB of phone data could have disappeared forever, but I'm glad I kept looking for solutions and found Decipher. I am so, so grateful for this software and for it allowing me to retrieve everything with absolutely no hassle at all.
Thank you so much! :)
November 14, 2017 6:54 PM
Thanks for the kind words about Decipher Backup Repair, Maia! We are grateful! ;-)
November 14, 2017 2:51 AM
Decipher tools restored my iphone with 1400 plus business contacts that i thought was gone forever from the iOS11.1 format back too iOS10.3 format 100% even when “Apple” & “viporbit” said it could not been done.
Kelly, you are amazing!!
November 14, 2017 6:56 PM
Thanks Barry! Great news about Decipher Backup Repair solving your issues. Also, all of us here at Decipher Tools agree about Kelly. She's pretty amazing. ;-)
November 12, 2017 8:50 PM
Hey guys, , you are great!!! Decipher Backup Repair tool recover all my data, after apple said was not possible, you did it, Many thanks !
November 11, 2017 10:54 PM
Finally pikced up my iPhone X today after doing a full backup to iTunes. Didn't test the back and recieved the dreaded failed restore. Spent two hours troubleshooting and decided to purchase this software. Like most I was cynical and figured I was wasting £20. I am very please to say I was wrong. I am now running my iPhone 6S iTunes backup (Windows 10 1709) on my new iPhone X. Thank you Decipher!
November 12, 2017 1:01 AM
Hi Mark, we're really grateful for the kind words about Decipher Backup Repair! More importantly, we're very happy that your iPhone backup is now fixed and your data is safe. Thanks for letting us know! ;-)
November 7, 2017 5:36 AM
Thank yo so much! After returning from the USA my wife's phone had (known) problems reconnecting to our local carrier. But the restore wasn't working...
Decipher Tools worked with me across time zones to fix our problem.
Thanks so much.
November 7, 2017 2:58 PM
Hi Glenn, thanks for letting us know that our Decipher Tools software was helpful. We really appreciate it! ;-)
November 6, 2017 6:17 PM
Decipher Tools was amazing! They worked with me over three days to work through a very sticky restore problem. Because of them, I have recovered 8 years worth of photos and messages! I highly recommend them for any iPhone data problems!
November 7, 2017 12:17 AM
You are incredibly kind, Eric. We really appreciate it and we're happy that our sofware was helpful!
November 6, 2017 3:36 AM
I just want to truly thank you guys for developing such a software. I went into store to trade in my Iphone and even told the sales person I didn't need help transferring the contents because I just backed up through iTunes. I went home only to discover that the backup was corrupt or incompatible. I was so depressed beyond words can describe. I blamed myself for not leaving it to the professionals. All the picutres of my kids were all gone, all the imporant notes and messages were gone. I had no luck with Apple nor Icloud. I thought that was it, there was no way I can get all those precious pictures back until I stumbled upon Decipher. I read all the reviews and realized everyone who was in my similar situation had success of restoring their phone. The money-back guarantee definitely made me feel more confident in trying. The inital restore didn't work so I tried the advance repair and bam! I couldn't believe my eyes. Everything was back onto my new Iphone.
I never write any reviews but I just had to for this one. Thank you Decipher team!
November 6, 2017 7:57 AM
Thank you for sharing your story, Sally. We're really glad that Decipher Backup Repair was able to fix your broken iPhone backup and that all your precious data is now safe and sound. Great news!
November 5, 2017 3:20 PM
It really does work! I am so happy, I actually got all my data back :)
For 3 very long days I thought I had lost my entire data from my iPhone. There was a backup in my iTunes, but iTunes was unable to recover the data from said backup (I think because the day I lost my data I had done several backups already, then cancelled the last auto sync of iTunes and by doing so kind of corrupted the backup data). I found Decipher Tools through a google search and was quite sceptical at first, not wanting to spend money on an unknown program I had just found over the internet. What convinced me were the positive reviews and the money-back guarantee.
I am so very very glad I gave it a chance! I can only recommend this company to anybody struggling with lost phone data or any other issue. I have hardly ever experienced a customer service like this. I could not get "Decipher Backup Repair" to recover all my files directly (I think through a mistake on my side) and messaged the customer support. We exchanged numerous message over the course of the last days, and they replied back almost always immediately to every one of my messages, going into detail and walking me step by step through everything I could try to get my data back.
They had so much patience with my problem, and gave me the feeling that they really cared about resolving my issue, and would not give up on it, when I thought there would be no way to get my data back at this point. The company is seated in the US, and I am from Europe, so I am not entirely sure on the time difference, but here it is Sunday afternoon now, and they messaged me twice today already. Now I finally managed to recover EVERYTHING on my phone with Decipher Backup Repair: all apps are there and arranged as they were before, all settings, notes, photos, contacts, messages, app data...
Thank you Decipher Tools for getting back my data! And for anyone in doubt, give it a try! Considering the price (Decipher Backup Repair in Euros was only about 26€), and considering it ended up working perfectly well, and all the time the company had put into helping me it was more than worth it to have spent that money!
November 5, 2017 8:12 PM
Rebecca, thank you so much! ;-) . We appreciate your patience and we're very happy that Decipher Backup Repair was helpful. Have a great rest of your weekend.
November 4, 2017 6:01 PM
I was upgrading from my old iPhone 6 to my new iPhone X and got the error that “iTunes could not backup the iPhone (or iPad, iPod touch) because the backup was corrupt or not compatible with the iPhone (or iPad, iPod touch).” I spent a few hours trying to troubleshoot this on my own. I updated my iOS from 11.0 to 11.1. Then I deleted my old backup and ran a completely fresh one. Nothing worked, so I looked for solutions. Many of them are more like extraction tools that replace Apple's backup/restore process through iTunes. I didn't like that idea so much, since Apple's ecosystem is so tightly integrated. Then I found Decipher Tools that solved the common data issues in the backup itself, and could work with encrypted backups. It worked like a charm and now I'm up and running on my new iPhone X! While I wasn't thrilled about spending $30 to migrate, I AM thrilled that someone built this customized niche solution for this problem. Don't really know how else I would have done it. Thanks!
November 4, 2017 7:15 PM
Wow... thanks for letting us know about everything you went through, Andy! We're glad Decipher Backup Repair fixed your corrupt iPhone backup and that all your data is now safe and sound. Great news! ;-)
November 4, 2017 1:07 AM
I stupidly factory reset my phone before backing it up. By the time i had the error that it was "corrupt backup", it was too late. I didn't have anyway of restoring all my information, decipher tools was a life saver and saved me so many tears.
November 4, 2017 3:33 PM
Hi MIke, we're so glad Decipher Backup Repair was helpful. Have a great weekend!
November 3, 2017 8:50 AM
When a seagull knocked my phone into San Francisio bay and the backup failed to restore to my new phone I thought that was it. I tried some other software but that all failed to restore. This worked like a dream. The best thirty bucks I ever spent.
November 3, 2017 1:51 PM
Hi Malcolm, we're grateful for you letting us know that Decipher Backup Repair fixed your corrupt iPhone backup. Great news! Also, we're based here in San Francisco and we apologize for our seagulls! ;-)
November 3, 2017 12:44 AM
Back-up today while at work without any problems. After buying my new iPhone 8 and wiping my old 6 for trade in money, I was so excited to get home and restore my phone using iTunes. I've never been so crushed when that little corruption window popped up! I called Apple to only be told there was nothing they could do, everything was lost from very full corrupt back-up. After google searcing and much hesitation over value, privacy, and effectivness (plus some serious tears) I bought Decipher Backup Repair...and it worked perfectly!! Literrally so happy to have all of my photos, notes, text messages and more back on my phone! Thank you so much for this product!!!!!
November 3, 2017 1:55 PM
Awww, thanks Caitlyn! We're so glad to hear that Decipher Backup Repair turned those tears into a smile. That makes us really happy and we really appreciate you being a customer. Have a great weekend!
November 2, 2017 4:47 PM
Like most folks here, I backed up my phone on my PC without issue. It wasn't until I tried to restore the backup on my new iPhone 8 that I received the "corrupt" message and then the "need more storage space" message. I was hesitant to download anything given all the crazy cyber security events going on out there but took a chance given the positive feedback I read. I followed the directions exactly, which were very simple, and I'm happy to say - it worked! It was very easy. Prior to purchase, I had consulted Apple and while they confirmed that the storage message was a result of the corruption, they couldn't help me. Part of me is still nervous that my information will be stolen off my phone or PC, but for now, I at least have my latest back up on my phone (sans some music, oh well). Lesson learned - back up to iCloud. Thanks, Decipher Tools, for the fix and the easy instructions!
November 2, 2017 9:43 PM
Hi Jane, we're really happy Decipher Backup Repair fixed your broken iPhone backup! We take privacy and security VERY seriously. All of our software programs are designed so that your data is local on your computer and only you have access to it! ;-) We hope that gives you peace of mind!
November 2, 2017 2:05 AM
what a lifesaver! I cannot describe the relief I felt when DecipherTools restored my backup with no problems.
November 2, 2017 2:26 PM
Hey Tanya, that makes us really happy! ;-) Thanks for letting us know that Decipher Backup Repair fixed your corrupt iPhone backup.
October 30, 2017 7:37 PM
1) Instant response to my email enquiry - and provided helpful information
2) Simple to purchase
3) Works as advertised.
Thanks for a great product that resolved an irritating problem caused by Apple - and one they provided no assistance for (other than don’t use the backup !)
Wasted a few hours on this – should have gone straight to the website to buy your product !!!
October 30, 2017 10:00 PM
Thanks Steve and we're happy Decipher Backup Repair was helpful. ;-)
October 29, 2017 2:56 AM
You guys saved the day. I almost had a heartattack when I saw the message that says "iphone restore corrupt or not compatible". Called Apple they didn't provide any useful help then I came across this software. It restored my backup; imessage, photos, contacts, apps and everything else. Thank you very much!
October 29, 2017 5:34 AM
That is great news, Hussain. We're really glad to hear that Decipher Backup Repair fixed your corrupt iPhone backup. We hope you have a great rest of your weekend! ;-)
October 27, 2017 4:49 PM
AMAZING PROGRAM ! ! ! AMAZING COMPANY ! ! ! AMAZING GUYS ! ! ! My backup was corrupt (iTunes only showed "an error occurred" but Apple told me that my backup was corrupt). At first the program (backup repair) did not work, so I contacted the company and they replied me very fast, asking me the log file of the iTunes' error (which they helped me to take). They analyzed that file and after 2 attempts they found the solution: they shared me the program's new version by dropbox, and it simply worked ! ! ! In less than 3 days I got my usual iPhone back (we are 8 hours of time zone apart) ! ! ! They surely worth your money ! ! ! THANK YOU AGAIN GUYS, I WISH YOU THE BEST ! ! ! ;D
October 27, 2017 11:51 PM
Awesome news, Giorgio! We're really happy everything worked out. Thanks for being a great customer. ;-)
October 26, 2017 8:59 PM
THIS SAVED MY LIFE!!!!!!! Maybe not literally buttttt thanks to Kelly's direct help and the Decipher tools I was able to recover all of the photos from my first ever trip to Europe!!! (Long story short, my work made me set a really long passcode on my phone, I couldn't remember it, entered the wrong one too many times and my iPhone was completely wiped and restored to factory. In my panic while my phone was locked out, I attempted a backup, but it didn't finish and had errors so the backup didn't work!! And I hadn't had time to backup the Europe photos yet so I was devastated!!! ) I literally took over 1,000 photos (some duplicates, etc, I'm just a photo girl) and I got ALL OF THEM BACK!!! I am so thankful to Kelly and the team!!!!! THANK YOU THANK YOU THANK YOU!!! =D
October 26, 2017 9:01 PM
It made our day that the software was helpful, Kelly. We really apprecaite you being a customer and taking the time to let us know that everything worked out well. This is great news! ;-)
September 24, 2015 6:07 PM
Not only the tool is fantastic but also the support. They dont leave you alone. they have spent a whole week with me trying to recover my iPad with all my data and finally they got it. Thanks a lot to these people especially to Kelly.
September 24, 2015 5:08 PM
This app saved me <3 simply as that. Thank you
September 18, 2015 6:02 AM
I normally don't succomb to things like this because I havee been scammed in the past. This is 1000% legit and I tried searching hours for a fix. I am so glad to have my data back. Thank you Decipher, you should sale your secret to Apple
September 17, 2015 6:09 PM
Got me out of a Bind! Not sure what I would have done if Decipher Tools was not able to repair my corrupt iphone back up. Thanks a bunch!
September 14, 2015 3:45 PM
Turns out my iOS 9 beta backups on iCloud and iTunes were all corrupted. Yep, I know one installs these betas on one's day-to-day phone on one's own risk, but still, I was rather sad about losing two months of everything that's happened since my last iOS 8 backup.
Decipher Backup Repair did the unexpected, did the magic, and I was able to recover everything. Couldn't be happier! (Okay, I could be even happier if the app supported retina resolution. And well, it'd be nice to see a bit more detail about which files exactly were deleted in the repair. But the potential difference to my current level of happiness is still rather minuscule.)
September 14, 2015 10:01 AM
brilliant - after all was lost with apple following corrupt backup, decipher tools has managed to restore it all back - thanks a million.
September 13, 2015 4:39 AM
I was *so* distraught over the (presumed) loss of my iPhone data (why would iTunes deem data "corrupt" when restoring instead of when backing it up in the first place?) and no other recovery methods worked until Decipher Backup Repair. Your software found out exactly what was wrong and repaired it in less than five minutes, and I was able to fully restore my phone in another half hour. THANK YOU SO MUCH! It's incredibly comforting to know that this software works wonderfully just in case this problem arises again; well worth $30 for the convenience and peace of mind.
September 13, 2015 2:57 PM
Hi Dylan, we're really happy to hear that Decipher Backup Repair fixed your corrupt iPhone backup and helped save your important data. This made our day!
September 12, 2015 9:22 PM
Best $30 I ever spent! I admit I was a tad apprehensive, but not anymore. Program works great!! Thank y'all for bailing me out of a tough spot!
September 9, 2015 12:47 PM
Hallelujah! Words cannot express how grateful I am that I stumbled upon this company and this product (Decipher Back-up Repair). A true lifesaver. "Thank you" is indeed an understatement. I thought recovering the corrupt back-up of my stolen iPad was impossible, but now my files are back --all thanks to Decipher Tools. Excellent service as well, I received very prompt and clear replies to all my questions. I rarely even bother writing reviews, but this one deserves the shoutout. Thank you Decipher Tools, you have NO idea how your product saved my life. Please do continue providing great assistance to all!
September 9, 2015 2:06 PM
Our pleasue Isa. We're really happy to hear that Decipher Backup Repair helped fix your corrupt iPhone backup. Thanks for being a customer. We really appreciate it!
September 9, 2015 10:19 AM
You guys are the best. I'm still trying to imagine the brain that developed that software, genius!
September 9, 2015 2:07 PM
Thanks for the kind words Perez and for using Decipher Backup Repair to fix your broken iTunes backup. Very happy to know that our software was helpful!
September 8, 2015 10:00 AM
I was overwhelmed by how well this worked for us. My son lost 2 years of school work, his photos, his e-books, his school projects, his videos that were on all on his iPad. Apple recommended we find a company on line that could help with restoring a corrupted "back up"...We found your site and ran your scan... and then purchased your product very tentatively BUT IT WORKED....THANK YOU !! Within 20 min he had EVERYTHING back! I will be forever grateful and will tell other parents at my son's high school !
September 9, 2015 4:11 PM
That is great news Monique! We're so glad to hear that all of your son's school work was saved (I'm stressed just thinking about losing it!) We appreciate you spreading the word should any other parents need us in the future.
September 8, 2015 6:11 AM
The process of fixing my brand new phone (suffering from a corrupted backup restore) took many attempts. Kelly supplied numerous revisions of the software, each modified to suit my particular problem given what the diagnostics were telling us. I was helped through very step of the process in a way that neither Apple nor my telco could be bothered with. I don't think I've ever had this quality of technical support. Wonderful. Highly, highly recommended.
September 7, 2015 6:51 PM
Such an easy experience using this and it worked like an absolute charm. I was so distraught I'd lost all my pictures etc after handing my phone in at the Apple store earlier that day, but I'm so so glad I took a chance on this! Worth every penny.
September 8, 2015 12:43 AM
Thanks Georgia. So happy to hear that Decipher Backup Repair fixed your broken iPhone backup! We appreciate you being a customer and letting us know.
September 5, 2015 1:21 AM
I was skeptical just how most would be coming across an app that seems too easy and too good to be true..
Not only did the app work perfectly (repaired my corrupt backup allowing me to restore backup into my replaced iphone) but I had contact before, during and afterwards with the company, helping me with questions and concerns....
So impressed , highly recommend their services and products to anyone !
September 1, 2015 5:06 AM
I'm always skeptical but this program , found accidentally btw, saved me after spending most of the day trying to restore after unlocking my phone from At&T. Great program!!!!
September 1, 2015 1:28 PM
Thanks Bob. We're really happy to hear that Decipher Backup Repair fixed your broken iPhone backup. That makes us happy!
August 25, 2015 6:26 AM
This is a great software. you guys made me smile again. Thank you
August 23, 2015 9:14 PM
Decipher are awesome, I love these guys - main reason being that they are super fast at replying and then fix things!!! :D thanks again for the support and customer service, rock'n;roll!
August 23, 2015 7:40 PM
Thanks so much Decipher!
I spent 4 hours with the so called Apple Care chat. 3 diffenert persons tired to help me or fool me around, and it turned out didn't work. The last one gave up and asked me to try some thrid party software, I replied to s/he that APPLE SUCKS!
Decipher team has wonderful customer service, I almost can feel that they were with me in the pass couple hours. Kelly, helped me solve my problem individually. You guys just save my day!
Thank you so much!
August 23, 2015 6:47 AM
Perfect! It works!
But In the beginning, I can not run through the cheking process on my Macbook, the app quit when checking the BAK files. Then I copy the backup files to the other iMac to give it another try, then it works! Then I copy back the repaired backup files to my Macbook, then restore it, now it works perfecly.
THANK YOU VERY MUCH! Decipher Team!
August 22, 2015 6:14 PM
I can't say thank your organization enough for creating such an incedible product. My daugher at college dropped her iphone on the first day of class and it rendered the screen completely inoperable. With the password lock on, you are in essence toast in terms of getting any data off the device. Fortunatley (so I thought), we had a recent back up that we could use to restore to a new phone. Unfortunately, the back process said the file was corrupt or incompatable. My daughter had 50 gigs of data that we were about to loose. After spending over 15 hours on the phone with Apple reps and more than twice that of my own time trying to resolve the issue, I came across the Decipher Back Up Repair product on line and the reviews sounded too good to be true. After getting no where with Apple and totally desperate, I downloaded the product and in less than an hour it repaired the corrupt file so it could be restored to the new phone. After having a daughter at college for 4 days with no phone, I can again sleep at night knowing she can communicate in an emergency. All her contacts, texts, call logs, pics, music, apps etc. all are safe and sound on the new device.
If you are on the fence about this product, just buy and try it! It will be the best decision you ever made!
It will save you a lot of stress and time when you do.
Deciper Tools - You are the best!!
Thank You Thank You Thank You
August 22, 2015 9:06 AM
Just to endorse all other testimonials. Replaced dead I-Phone with a new ('ish) one and back-up of old one "was corrupt" and wouldn't load. With your product, all (and faith) restored seemingly with no loss of data. Many, many thanks.
August 22, 2015 12:20 AM
I recovered so much sensitive information out of my corrupted backup using this program. I don't know what I would have done without that repair. This was money very well spent.
August 20, 2015 2:09 AM
Yuh !!! I'm back in business ! Got all of my contacts, pics, apps, and videos by using this product ! Winning !!!
August 18, 2015 2:32 AM
Yippeee.... Thanks thanks... I got my data back... all my photos and videos! Thanks you very much...
August 18, 2015 3:30 AM
Right on Dino! We're just as happy as you are that Decipher Backup Repair fixed you corrupt iPhone backup and all your data is safe!
August 16, 2015 5:05 PM
I tried running a new iPhone update from my computer and somehow I lost all of my contacts, text messages from my wife when we first met, photos of my newborn...EVERYTHING! I ran the Decipher Tool and was still unable to solve the problem. I got a very very speedy response from Jay from Decipher Tools - on a Sunday, no less. After telling me that it may need to run further test, I did so and got everything back!
August 16, 2015 10:02 PM
Thanks for being a cusotmer Justin, we really appreciate it. So happy to hear that Decphier Backup Repair fixed your broken iPhone backup and saved your data!
August 15, 2015 12:19 AM
Couldn't have worked better. I was able to restore what iTunes considered a "corrupted" backup because of this. Thanks for this. I was certain I'd lost everything before I found this.
August 15, 2015 4:06 PM
We're very happy to hear this Ryan. Thanks for being a customer and for using Decipher Backup Repair!
August 14, 2015 12:21 AM
Thank you so much! I had lost over 6 months of my infants photos during the back up process! Your program was user friendly and efficient! I got all my pictures back ❤️
August 15, 2015 4:08 PM
This made our day Samaneh! Great news that Decipher Backup Repair fixed your corrupt iPhone backup and saved your data!
August 12, 2015 8:37 PM
I CANNOT THANK YOU GUYS ENOUGH FOR THE RELIEF I AM FEELING RIGHT NOW. I THOUGHT ALL WAS LOST AND SKEPTICAL AT FIRST TRYING THIS PROGRAM. THE FREE TRIAL REASSURED ME A LITTLE BIT AS I COULD RECOGNIZE FILES IT WAS SCANNING. I HAVE BEEN TRYING TO RESTORE FOR THREE DAYS NOW USING FORUMS, BUT NO LUCK AND FINALLY YOUR PROGRAM FIXED EVERYTHING IN LESS THAN AN HOUR. I WILL RECOMMEND YOU TO ANYONE I KNOW WHO RUNS INTO THIS ISSUE. YOU ARE TRUE TECH GENIUSES, AS OPPOSE TO THE ONES WHO CALL THEMSELVES APPLE GENIUSES, WHO ARE F&%$ING MORONS. ANYONE READING THIS, NEVER GO TO APPLE TO FIX ANYTHING APPLE BECUASE THEY CANT. SERIOUSLY THOUGH THANK YOU GUYS SOOO MUCH. PRICE WELL WORTH IT.
August 12, 2015 1:49 PM
This program is simply amazing. I had to go through hours and hours of failed restored backups and frustration until I found Decipher Backup Repair. To be honest I was skeptical to try in the beginning but I thought, "why not?" and purchased it. It not only fixed my corrupt backup, but it did it quite fast also. I would definitely recommend this program! EVERYTHING was restored and I couldn't be happier! Thank you so much!
August 13, 2015 6:30 PM
Thanks Mariam. We're really glad that Decipher Backup Repair fixed your broken iTunes backup!
August 11, 2015 3:04 AM
I encrypted my iPhone backup before taking it in to Apple to get a replacement. Much to my dismay the iTunes dialog when recovering from the backup said "File corrupt or not compatible with this iPhone!" What to do?? Downloaded Deciper Backup Repair, which worked like a charm. Even though I thought the trial was supposed to be free, it was worth every penny to get my photo's, music and other data back.
Thank you Decipher Media!!
August 11, 2015 1:54 AM
Worked great for me. Was skeptical at first, but was desperate. Thank you very much, Decipher Media. (:
August 10, 2015 4:28 AM
I DIDN'T THINK ANYTHING COULD GET MY CORRUPTED BACKUP TO WORK. WORKED PERFECTLY!!! TY! TY! TY!!! WHY DOESN'T ITUNES DO WHATEVER DECIPHER DID???? THANKS AGAIN!!
August 10, 2015 4:57 AM
You are welcome PATY! We're happy Decipher Backup Repair fixed your corrupt iPhone backup.
August 8, 2015 2:39 PM
Thank you very much to the creators of Decipher Tools. I was getting very stressed out due to 'corrupt' backup folder and thinking im going to lose all my photos and docs when replacing my iphone. Nice, easy to follow method to repair folder and restore. Would recommend highly for anyone with issues recovering their data. Thank you once again Decipher Tools.
August 9, 2015 2:37 AM
Thank YOU for being a customer Shah and for the kind words about Decipher Backup Repair. It means a lot to us!
August 7, 2015 3:14 PM
I was VERY skeptical about purchasing this. I tried restoring from multiple backups that I recovered using time machine, but three different backups all failed. I also tried restoring on a different machine but had the same problem. Decipher Tools worked as advertised and now I have my phone back! It would have been a huge bummer to have lost a huge chunk of my photos and documents, and all of my progress on all of my games.
August 7, 2015 4:01 PM
Hi Ryan, it makes us really happy that Decipher Backup Repair fixed your corrupt iTunes backup and saved all your important iPhone data. Thanks for being a customer and for taking the tme to write us. We really appreciate it!
August 3, 2015 9:52 PM
For be honest this Program Works really well, i was a bit sceptical before. but i was really worried about recovery my backup and well i decided give it an opportunity and now i have my iphone just like before :D
"this only remove corrupted files "you can do all of this manually but i will take an eternity find it"
so worth every penny
July 27, 2015 12:35 PM
My iPhone got stolen yesterday and i bought another one, I got shocked when iTuned said "backup is corrupted" since my camera roll has images collected from my iPhone 3Gs till iPhone 5s.. Thank you very much!!! You made my day!
July 27, 2015 4:31 PM
We're really happy that Decipher Backup Repair was able to help Mohammed! Thanks for being a customer. It means a lot to us!
July 23, 2015 6:58 PM
well were do i start i was very sceptical about buying this software as its very hard to find trustworthy virus free software and with a lot of scams going on you dont know who to trust before even readin any reviews and making the purchase this was the best decision the backup never worked straighaway and after the tool took 2 attempts to fix the backup it worked and what a fantastic job i van evrything back and i am truely shocked, impressed and grateful after apple had no solution which left me helpless and having already purchasing similar software and not having any luvk i was amazed how this tool works. DEFI WORTH EVERY PENNY THANKUOU SO MUCH
July 23, 2015 11:45 PM
This makes us happy Saqib. Great news that Decipher Backup Repair worked for you. Thanks for being a customer, we appreciate it!
July 22, 2015 8:19 PM
Oh My God, Just thank you. Nothing more i can say, i never bought online software product before, it's my first time, thanks for restoring the data, thank you, thank you, thank you
July 23, 2015 11:44 PM
Thank you for being a customer Li. We're glad that our software helped repair your backup and saved your important iPhone data!
July 21, 2015 12:16 AM
THE BEST HANDS DOWN, I was going crazy about how I'm going to get my backup and tried so many tools and paid for some stuff that was worthess then ran across Decipher Backup, I recommend this 200% it really works and I have all 2000 of my videos back omg I could cry lol. Thank you so much, people, it's worth the money.
July 21, 2015 4:10 AM
So happy to hear Decipher Backup Repair repaired your corrupt iTunes backup and saved all 2000 of your important videos! That's great news. Thanks for letting us know and for being a customer. It means a lot to us!
July 19, 2015 8:07 PM
THANK YOU SO MUCH! After getting a replacement iPhone 6 from the Apple Store, I thought my problems were fixed... little did I know, I would run into an even bigger one at home. When restoring my phone from the previous backup, I got the error message saying the backup was corrupt or my device was incompatible. My heart sank. I found this software today, and though I was skeptical, I paid for it and IT WORKED. All my files, photos, texts, and everything are restored onto my phone and I can't be happier. Once again, THANK YOU! You have no idea how grateful I am. I will definitely recommend this to anyone who needs help with this problem. And, I promise I am not paid by these people to leave a good review haha. I am truly grateful.
July 18, 2015 9:59 AM
Thank you to Kelly and her team for this wonderful product which help me retreive my contacts and important information.
July 18, 2015 9:57 AM
Really thank alot to Kelly and her team, feeling very frustrated and upset thinking that I had lost all my important contacts and information after I can't restore my back-up from itunes Store.
After hesitiating for few hours, decided to go ahead and procure Decipher Tools from her website.
Within less than 10 mins everything is resolved, all my contacts is back and my valuable informations are restored.
Shouldn' t have wasted my time till the wee hours in the morning in vain.
I would recommended straight away to proceed with Decipher Tools and dont bother wasting time if your back-up is corrupted and can't be restored after numerous tries.
Lastly please remember to archive a few previous so you wouldnt encounter my terrible situation!!!
July 19, 2015 4:56 PM
Thanks for being a customer Chris. Very happy that Decipher Backup Repair helped!
July 16, 2015 5:26 PM
I praise God for this product! I offered to update my wife's iOS for her and then received the corrupted backup message when trying to restore her data. I felat horrible and she was devasted. She had just completed training for her new job and had taken tons of notes. She had new contacts and also had important messages that she had not followed up on. ALL of it was restored! Your product was worth every penny. Thank you!
July 16, 2015 1:01 PM
Lost all my important files and wasn't really sure if this would be worth the money, but I decided to jump the gun. Although my circumstances were a little different (Backup wouldn't work because I downgraded from 9.0 beta to 8.4, even after using Decipher Tools) the creators worked with me via email, even going as far as letting me use a beta of an updated version that included features that catered to my situation. They were more than helpful to me and I did end up getting my Backup working again! If you have problems with a backup, go with Decipher Tools! I am more than satisfied with the service.
July 17, 2015 6:26 PM
We are really happy Decipher Backup Repair was helpful Peter. Thanks for being a customer!
July 15, 2015 10:06 PM
Thank you for great tools.
it's really help me to restore my iPhone
Right now i'm on syncing apps progress and two thumbs up for you Kylie
July 13, 2015 6:05 PM
thank you very much and very much for fix my iphone corrupt to restore from backup
it best program to fix backup error : )
July 10, 2015 2:08 PM
Thank you very much for saving years of photos and notes. I really appreciate the hard work, great support and the dedication. You guys rock!
July 10, 2015 3:19 PM
Thanks Onur. We appreciate you being a customer. Very happy that Decipher Backup Repair helped repair your corrupt iPhone backup and save your data. ;-)
July 10, 2015 1:08 PM
THANK YOU for delivering exactly what you promised!!! Got my backup file ("corripted or not compatible after uppdate") fixed and everything back in the phone. Really disappointed with Apple!
July 10, 2015 3:19 PM
Our pleasure Mika. Thanks for using Decipher Backup Repair. We really appreciate it!
July 9, 2015 10:24 AM
The last fine second restoring the repair backup seems so long as 5 days....I get my IP backup restore now....love it....it worth every penny....thank you very much developer
July 9, 2015 3:55 PM
We're glad to hear Decipher Backup Repair helped you get your backup restoring. Thank you for leaving the review!
July 8, 2015 10:23 PM
AMAZING! So happy I made this purchase! I was on the verge of tears because I thought I had lost everything (most importantly my photos) since my very first iPhone. This program really came through!
July 9, 2015 3:56 PM
Hi Shanique, Thank you for taking the time to write a review. We're so glad we could help get your backup restoring and get your photos back! Comments like this make our day :)
July 6, 2015 4:48 PM
After update my iPhone 6 to IOS 8.4 and when attempted to restore from recent backups (probably not even 24 hours old) I got the infamous "corrupted backup message" With it, it took away all my information, pictures, contacts, apps and everything.
Right away I started a search for an effective and serious solution and there's when Decipher Tools appeared! After sending a couple of emails to them, who kindly and rapidly answered all of my questions and doubts, and who offered even further assistance by their personnel if the tool was not enough to fix my problem, and taking into consideration that it was 4th of July, really made my day.-
I ordered the license and let the tool do its work. After a couple of minutes it said "time to restore" and when the process finished "VOILA". Everything was back as it was before the new 8.4 install.-
I highly recommend the Decipher Tool, specially for their attention to customers and interest in solving their problems.-
July 6, 2015 2:06 PM
LIFE SAVER! Absolutely. The feeling of losing all your stuff since the iphone 3g is horrible. Compounded by the fact that I was running 6 retail stores on my phones made it so much worst. Contacts, passwords, logins, accounts info, everything was gone. It was 4am and I had already been trying everything I could think of for the past 6 hrs so I paid the $30 without hesitation. Reading the reviews and customer support response on the internet ease my mind a little knowing that even if the program didnt work their support team would assist me in trying to recover my data afterwards. I was ready to pay some hacker hundreds of dollars to do what this software did in a few minutes. Words cant express how thankful I truly am. The decipher team is a asset to the iphone community. I hope the business continues to grow enough for you to stay in this field to help people in need. You will forever have my support with any new product releases. This was also an eye opener. I will be backing my important data up other ways as a fail safe because this made me realize how value this stuff really is.
Tech talk: Backed up iphone 6 64gb (50gb of used data) on 8.1 and attempting to upgrade to 8.4. Each time it failed it created a 40gb corrupted backup. I had to used a 2TB external hard drive to save some things and deleted over 200gb of items from my computer. Make sure you have enough space before you attempt a "restore from backup". If you dont it will use up the space for a half made corrupted file and leave you still needing the same original amount. I cleaned 30gb thinking it would be enough to have it fail and use up all my memory. I had to clear another 50gb to try again. I was able to locate corrupted backups in MobileSync but was afraid to delete them in fear that it may be linked to my data somehow.
In short search no more! This works! Buy it now and save yourself the time and headache!
July 5, 2015 9:08 PM
Best $30 I ever spent!
July 3, 2015 11:52 AM
Tonight this program saved my butt. After upgrading from iOS 8.1.2 to 8.4 my three iTunes backups all said they were corrupt. I lost everything off my phone except my contacts which were in iCloud. After 5 years and 3 iPhones this was a first. I paid $30 for this program my backup was repaired in no time and restored like a treat. Worth every cent!
July 2, 2015 11:17 PM
HUGE THANKS! Worked like a charm. Well worth the $30. DecipherBackupRepair saved 50+Gb of corrupted data stored "safely" in multiple iTunes backups accumulated over 4+ years. A corrupted iPhone restore is a heart sinking feeling.
July 3, 2015 6:25 AM
Our pleasure Christopher. We're really glad Decipher Backup Repair helped fix your corrupt iPhone backup and that all your data is now safe! ;-)
July 2, 2015 6:40 PM
Apple is no longer the flawless company it was, Anyways went to update my 6+ to 8.4 and it was a disaster when my backup failed to restore. Decipher is fixed the problems with the backup. Whatever Decipher does should be hard coded into iTunes, rather than making me spend $29. Until then, $29 is well worth it to save my data and get the iphone back up and running.
July 3, 2015 6:23 AM
Hi Kunie, we're very happy to hear that Decipher Backup Repair helped saved your iPhone data and repaired your iTunes backup. Glad you are back up and running now! Thanks for taking the time to let us know. ;-)
July 3, 2015 11:58 AM
I agree with Kunle. Apple should cut a deal with Decipher Media to license your backup recovery technology into iTunes so everyone can benefit. If it wasn't for a Reddit post that I Googled across I wouldn't have even knew this marvellous program existed. Many thanks Decipher for recovering everything. A great product.
July 2, 2015 6:05 PM
To make a long story short, I backed up my phone, updated to iOS 8.4 and jailbroke my phone. When I went to restore, BAM! iTunes wouldn't restore even after much tweaking on my side. This tool is the best $30 I've spent in a long time as it saved me from having to manually extract all the information and manually put the cluster f@#k into my phone again. I'm not sure there's an easier tool to use for such a daunting task. Thank you very much for saving my time and my butt. I wasn't sure how well this tool would work, I thought it would mess up more than it would fix but I am so glad to be wrong! Thanks again from a very pleased customer! -Isam
July 2, 2015 3:39 AM
I suppose $30 is worth having my phone work again. Thanks Decipher Backup, for fixing my corrupt backup and making 8.4 work for me.
July 1, 2015 9:49 PM
So thankful for this product. Best money I've spent in a while. Worked perfectly! Thank you, thank you, thank you.
July 1, 2015 12:49 PM
I lost my phone last week and got a new one. When I tried to backup my most recent backup from iTunes, it kept saying that the backup was corrupt or incompatible with the device I was using. I tried two older backups than that and was receiving the same message. Feeling defeated, I finally decided to just set my new phone to factory setting until I could find a fix.
I looked online at message boards and YouTube videos to try to see how other people with a similar problem were able to repair their corrupted backups so they didn't have to start from scratch. It seemed by the conversations that most people were unsuccessful, unless they purchased software to fix the bugs. I saw many people talking about Decipher Tools and decided that spending $30 to fix the corrupt backup so I could access all of my photos, videos, messages and contacts was MORE than a reasonable price.
The initial debugging didn't work for me, but after running the advantaged repair, I was able to restore my backup completely!! Thank you, thank you, thank you, Decipher Tools. You helped me recover all of the amazing memories I would have lost through photos and videos.
I highly recommend this program to ANYONE struggling to recover stuff from their old phone. The employees are extremely responsive and assuring that they can help (even at 11 pm when I'm freaking out that I lost everything from my phone). Thanks for building an amazing product!
July 1, 2015 8:00 AM
Great product. Well done! Thank you! You can't even begin to believe how much you have saved me for $30. Can I use your app again if I run into this probelm again? That was unclear...
July 1, 2015 12:39 PM
Hi Michael, our pleasure! Thank you for being a customer. We're glad that Decipher Backup Repaird fixed your corrupt iTunes backup and that your important iPhone data is now safe and sound. Once you activate a device with the software, you have the ability to repair backups from that phone forever. ;-)
June 30, 2015 7:35 AM
what a relief after spending days reading and researching - you are a life saver and worth the investment... thanks for bring my data back..
btw - why does itunes do that?
June 29, 2015 7:08 PM
I spend almost 2 days trying to restore my backup and my only results was "corrupted or incompatible backup" until I find on google this tool. I thought I lost my data and that this tool don't work, but after I buy it and make the first try the customer support help me to hit in the point. Finally I have my iphone backup running with all my data again. Thanks!!! Excellent tool!!
June 30, 2015 7:10 AM
Thanks for being a customer Obed and for letting us know that Decipher Backup Repair saved all your iPhone data!
June 29, 2015 6:10 PM
I thought it was over for my phone until I ran across this.
You guys saved me. Thanks!!! Worked like a charm
June 29, 2015 7:17 AM
I live in Melbourne Australia and I just wanted to pass on my
heartfelt THANK YOU for your software. I was online with an APPLE technical
support representative for ages after getting the Corrupt Backup msg when I
got my new phone. They offered no guidance or support for my issue. They
literally stated matter of factly, if the backup