How to Fix a Broken Elmo Calls App After Update or Restore

Kelly Heffner Wilkerson, Co-Founder of Decipher Media
Kelly Heffner Wilkerson

Categories: iPhone | View Comments

My sons love the Elmo Calls and Cookie Calls apps for the iPhone, so I feel your pain if your Elmo or Cookie Calls app stops working! The problem that I have seen with the Elmo Calls app breaking is that the app still opens, but trying to initiate mostly all (except the initially-available) videos cause the app to crash. This usually happens after a phone restore from a backup, whether that restore was initiated by you or by an iOS update installation. Here's how to fix your Elmo Calls app:

  • Delete the Elmo Calls app from your iPhone. Don't worry, your purchased in-app content will be restored shortly!

  • Install the Elmo Calls app again from the App Store.

  • Open Elmo Calls and then press & hold the top button to open the "Parents Only" menu.

  • Scroll down to the bottom of the "Categories" list (which should be what you see when you open the "Parents Only" menu.) At the bottom of this list is a button to "Restore Purchases." This is the typical iPhone App way to get back your in-app purchased content without repurchasing anything.

  • You should get a message that your purchased videos are downloading again. Shortly, everything should be back to normal!