Decipher Tools Blog: iTunes

How To Email Text Messages from iPhone

Jay Walsh
December 5, 2023 at 1:00 PM
Categories: iPhone, iTunes | View Comments

Overview on Emailing iPhone Text Messages Today's instructions will show you how to save iPhone text messages to your computer so that you then can forward or email a PDF [... Read more about How To Email Text Messages from iPhone]

Two Ways to Print Text Messages from iPhone

Kelly Heffner Wilkerson
November 21, 2023 at 11:30 AM
Categories: iPhone, iTunes | View Comments

If you find yourself in need of a hard copy print out of your iPhone text messages, including SMS and iMessage, the question is simple: How do I print iPhone [... Read more about Two Ways to Print Text Messages from iPhone]

Convert Text Messages to PDF - iPhone

Jay Walsh
November 20, 2023 at 10:30 AM
Categories: iPhone, iTunes | View Comments

Today’s tutorial instructions will show you how to convert iPhone text messages to PDF on a Windows or Mac computer. After converting and saving the text messages you can print [... Read more about Convert Text Messages to PDF - iPhone]

How to Print Text Messages from iPhone - Techniques for Short or Long Conversations

Kelly Heffner Wilkerson
November 17, 2023 at 12:00 PM
Categories: iPhone, iTunes | View Comments

In this post we're going to go over two techniques for printing text messages from iPhone. The first technique will build a Pages document using screenshots and the Shortcuts app [... Read more about How to Print Text Messages from iPhone - Techniques for Short or Long Conversations]

The Best Way to Print Text Messages from iPhone

Jay Walsh
September 7, 2023 at 10:00 AM
Categories: iPhone, iTunes | View Comments

If you have text messages on your iPhone or iPad that you need to print out, our Decipher Tools tutorial will walk you through the simple steps on how to [... Read more about The Best Way to Print Text Messages from iPhone]

Preserving Text Messages of a Loved One Who Has Passed Away

Jay Walsh
August 10, 2023 at 11:15 AM
Categories: iPhone, iTunes | View Comments

One of the most difficult and profound things to experience in life is the death or passing of a loved one. Whether that person happens to be your mother, father, [... Read more about Preserving Text Messages of a Loved One Who Has Passed Away]

How Doctors Save and Print Text Messages - Smartphones, Physicians, and HIPAA

Jay Walsh
July 10, 2023 at 11:30 AM
Categories: iPhone, iTunes | View Comments

In today's medical world where smartphones and technology interact daily with health care and private patient records, doctors today regularly find themselves communicating via text message with fellow staff and [... Read more about How Doctors Save and Print Text Messages - Smartphones, Physicians, and HIPAA]

How-to Guide and Steps to Print iPhone Text Messages - Windows and Mac

Jay Walsh
June 7, 2023 at 10:30 AM
Categories: iPhone, iTunes | View Comments

If you are reading this Decipher Tools blog post, there is a good chance that you have a sudden need to print out iPhone text messages. If that’s the case, [... Read more about How-to Guide and Steps to Print iPhone Text Messages - Windows and Mac]

How to Print WhatsApp Messages - iPhone

Jay Walsh
April 19, 2023 at 11:30 AM
Categories: iPhone, iTunes | View Comments

If you are looking for instructions about how to print out WhatsApp messages, today's Decipher Tools tutorial should help! Why would I want to print WhatsApp chat messages, you ask? [... Read more about How to Print WhatsApp Messages - iPhone]

Learn How to Save and Extract Photos from an iPhone backup

Jay Walsh
April 5, 2023 at 9:45 AM
Categories: iPhone, iTunes | View Comments

Today's tutorial and instructions will show any iPhone or iPad user how to save and extract photos from an iPhone backup to their computer. Users can also browse and search [... Read more about Learn How to Save and Extract Photos from an iPhone backup]

A Guide for Real Estate Agents and Brokers to Print Text Messages

Jay Walsh
April 4, 2023 at 12:15 PM
Categories: iPhone, iTunes | View Comments

If you are a realtor or if you work in the real estate industry then you probably use text messages to regularly communicate with clients as well as colleagues in [... Read more about A Guide for Real Estate Agents and Brokers to Print Text Messages]

Instructions for Tenants to Save and Print Text Messages with a Landlord

Jay Walsh
April 4, 2023 at 11:15 AM
Categories: iPhone, iTunes | View Comments

In the United States approximately 35% of households live in rental properties. Most tenants and renters have a need at some point during their lease to contact their landlord regarding [... Read more about Instructions for Tenants to Save and Print Text Messages with a Landlord]

How Much Space do Text Messages Take Up on my iPhone?

Jay Walsh
January 20, 2023 at 9:15 AM
Categories: iPhone, iTunes | View Comments

Today’s Decipher Tools blog will show you how to check the amount of space taken up by text messages on your iPhone. This includes any iMessages and photo/video attachments. There [... Read more about How Much Space do Text Messages Take Up on my iPhone?]

How to Print iPhone Text Messages for Small Claims Court Evidence

Jay Walsh
January 10, 2023 at 10:45 AM
Categories: iPhone, iTunes | View Comments

Each year worldwide there are millions of people that need to settle a dispute by going to small claims court. The goal of small claims court is to enable two [... Read more about How to Print iPhone Text Messages for Small Claims Court Evidence]

A Complete Guide to Save and Print iPhone Text Messages as a PDF

Jay Walsh
January 9, 2023 at 4:45 PM
Categories: iPhone, iTunes | View Comments

Most iPhone users at some point in their lives will have a need to capture, export, and print text messages. With over 1.8 billion active iPhones in the world today, [... Read more about A Complete Guide to Save and Print iPhone Text Messages as a PDF]

Two Ways to Print WhatsApp Chat Messages

Jay Walsh
November 2, 2022 at 10:15 AM
Categories: iPhone, iTunes | View Comments

Today's tutorial is for iPhone users who need to print out WhatsApp chats and messages! There are two different ways to print WhatsApp messages. You can either take screenshots or [... Read more about Two Ways to Print WhatsApp Chat Messages]

How to Print Group Text Messages from an iPhone

Jay Walsh
February 15, 2022 at 8:30 AM
Categories: iPhone, iTunes | View Comments

Most iPhone users frequently send and receive group text messages with friends, loved ones, or work and business colleagues. If you have group text messages on your iPhone that you [... Read more about How to Print Group Text Messages from an iPhone]

Instructions for Property Managers to Save and Print Text Messages

Steve B.
January 18, 2022 at 9:20 AM
Categories: iPhone, iTunes | View Comments

There are many forms of technology that assist all types of businesses with communication, sales, and client relations. Specifically, for property management companies, text messaging has become a quick, easy, [... Read more about Instructions for Property Managers to Save and Print Text Messages]

How to Save Text Messages and iMessages to Dropbox - iPhone or iPad

Jay Walsh
December 29, 2021 at 3:15 PM
Categories: iPhone, iTunes | View Comments

Copy iPhone Text Messages to Dropbox - Quick Tutorial Today's tutorial will help you transfer and copy your iPhone text messages to Dropbox so that you have all your iMessages [... Read more about How to Save Text Messages and iMessages to Dropbox - iPhone or iPad]

How to Find Your iPhone or iPad's UDID

Kelly Heffner Wilkerson
November 23, 2021 at 4:10 PM
Categories: iPhone, iTunes | View Comments

You may need to know your iPhone or iPad's UDID (Universal Device Identifier) in order to give it to an iOS developer or to help you identify your device's iTunes [... Read more about How to Find Your iPhone or iPad's UDID]

How to Print Text Messages from an iPhone

Jay Walsh
November 17, 2021 at 11:17 AM
Categories: iPhone, iTunes | View Comments

In 2021 there are currently over 1 billion active iPhone users worldwide. Like yourself, many iPhone users in different countries around the globe often have a need to print out [... Read more about How to Print Text Messages from an iPhone]

How to Recover Deleted Photos on iPhone - Mac or Windows

Jay Walsh
August 30, 2021 at 3:10 PM
Categories: iPhone, iTunes | View Comments

Today's instructions are designed to help any iPhone user quickly search both their iPhone and iTunes backup to see if lost or deleted photos can be recovered. Every year, our [... Read more about How to Recover Deleted Photos on iPhone - Mac or Windows]

Instruction for Teachers, Professors, and Educators to Save and Print Text Messages

Jay Walsh
August 26, 2021 at 3:30 PM
Categories: iPhone, iTunes | View Comments

If you are a teacher, educator, or professor, then chances are that you regularly exchange text messages with students, faculty, or staff at your school. For most educational instituions worldwide, [... Read more about Instruction for Teachers, Professors, and Educators to Save and Print Text Messages]

How to Retain and Save iPhone Text Messages for SEC Compliance

Jay Walsh
June 14, 2021 at 11:30 AM
Categories: iPhone, iTunes | View Comments

In today’s business world, most financial advisors find themselves regularly texting with clients. These text message exchanges happen on both firm-issued devices as well as on an employee’s own personal [... Read more about How to Retain and Save iPhone Text Messages for SEC Compliance]

Five circumstances where you need to print and save text messages

Jay Walsh
May 18, 2021 at 12:30 PM
Categories: iPhone, iTunes | View Comments

In today’s digital age, almost everyone sends and receives text messages on a daily basis. Whether messages are being sent between family and friends or business partners and work colleagues, [... Read more about Five circumstances where you need to print and save text messages]

How to Capture, Print, and Save Text Messages for Insurance Claims

Jay Walsh
April 27, 2021 at 10:15 AM
Categories: iPhone, iTunes | View Comments

Every year there is an increasing need to retain and save text messages for insurance claims. Regardless of whether the insurance claim is homeowners, auto, life, business, or any other [... Read more about How to Capture, Print, and Save Text Messages for Insurance Claims]

How to Fix: iPhone Backup Corrupt or Not Compatible (Backup and Restore)

Kelly Heffner Wilkerson
April 6, 2021 at 11:45 AM
Categories: Corrupt iPhone Backup, iPhone, iTunes | View Comments

If you have a corrupt iPhone backup, you'll usually find out in one of two ways: When trying to make a backup, an error message pops up saying “iTunes could [... Read more about How to Fix: iPhone Backup Corrupt or Not Compatible (Backup and Restore)]

How to Recover Deleted iPhone Contacts

Kelly Heffner Wilkerson
March 29, 2021 at 11:45 AM
Categories: iPhone, Data Recovery, iTunes | View Comments

In recent months we've received a lot of reports that iPhone (iPad, and iPod Touch) users suddenly find all of their contacts are missing from their iPhone, with no clues [... Read more about How to Recover Deleted iPhone Contacts]

How to Recover Missing iPhone Notes

Kelly Heffner Wilkerson
March 26, 2021 at 2:00 PM
Categories: iPhone, Data Recovery, iTunes | View Comments

If you're like me, you keep some fairly important things in your iPhone Notes app, and you're pretty devastated when the notes are suddenly missing (which has happened to me). [... Read more about How to Recover Missing iPhone Notes]

How to Recover Text Messages from a Lost or Stolen iPhone

Jay Walsh
March 22, 2021 at 12:45 PM
Categories: iPhone, iTunes | View Comments

Access text messages from a missing iPhone or iPad Help! I lost my iPhone while traveling this week (I think it was stolen) and I want to know if there [... Read more about How to Recover Text Messages from a Lost or Stolen iPhone]

A Guide for Lawyers to Manage and Save Text Messages with Clients

Jay Walsh
March 16, 2021 at 9:45 AM
Categories: iPhone, iTunes | View Comments

Attorneys and lawyers are often faced with the challenging task of whether to engage with clients via text message. Texting is now one of the most widely used forms of [... Read more about A Guide for Lawyers to Manage and Save Text Messages with Clients]

Do You Need to Save and Print Viber Messages and Call History?

Steve B.
February 19, 2021 at 3:00 PM
Categories: iPhone, Data Recovery, iTunes | View Comments

UPDATE - FEBRUARY 2021 We've just updated Decipher Chat with the capability to save and print Viber messages and conversations! If you need to export or print your Viber chats [... Read more about Do You Need to Save and Print Viber Messages and Call History?]

How to Save and Print iMessages and Messages Conversations on a Mac

Jay Walsh
October 12, 2020 at 12:20 PM
Categories: iPhone, macOS, iTunes | View Comments

"Is there a way to export conversations in the Messages app on my Mac so that I can save and print messages and iMessages as a PDF?" -Monique Stanley, Columbus, [... Read more about How to Save and Print iMessages and Messages Conversations on a Mac]

How to Export and Save iPhone Text Messages and iMessages

Jay Walsh
September 28, 2020 at 2:50 PM
Categories: iPhone, iTunes | View Comments

With millions of text messages sent and received daily around the world, many iPhone users often need to export text messages from their iPhone to computer. Today’s Decipher Tools tutorial [... Read more about How to Export and Save iPhone Text Messages and iMessages]

How to Save Ink and Paper when Printing Text Messages

Steve B.
September 21, 2020 at 1:45 PM
Categories: iPhone, Data Recovery, iTunes | View Comments

Greetings Decipher TextMessage users! In today's episode of "How do I save some money while using Decipher TextMessage," we will learn some pro tips on how to save ink, paper, [... Read more about How to Save Ink and Paper when Printing Text Messages]

How to Save iPhone Call History Logs

Steve B.
September 4, 2020 at 9:30 AM
Categories: iPhone, Data Recovery, iTunes | View Comments

Have you ever had the sudden need to save or print out your iPhone call history with a specific person? Today we're going to show you how! With the help [... Read more about How to Save iPhone Call History Logs]

How to Print Text Messages from the Mac Messages App

Steve B.
July 9, 2020 at 10:45 AM
Categories: iPhone, Data Recovery, iTunes | View Comments

Did you know that you can add your Mac Messages Data to Decipher TextMessage in just a few easy clicks? Why not check out what's on your Mac's Messages App! [... Read more about How to Print Text Messages from the Mac Messages App]

How to View and Recover PDF files from any iTunes or iPhone backup

Steve B.
May 3, 2020 at 12:20 PM
Categories: iPhone, Data Recovery, iTunes | View Comments

Have you ever need access or recover a PDF document that was on your iPhone or iPad but you can no longer find or locate the file? Are you curious [... Read more about How to View and Recover PDF files from any iTunes or iPhone backup]

How to View Saved Wi-Fi Passwords on iPhone

Steve B.
April 16, 2020 at 1:15 PM
Categories: iPhone, Data Recovery, iTunes | View Comments

Have you ever said to yourself “why can’t I remember that Wi-Fi password?” You know, the one you set up a few years ago? I do this ALL THE TIME! [... Read more about How to View Saved Wi-Fi Passwords on iPhone]

Repair or Reinforce Apple iPhone USB and MacBook Power Cables

Kelly Heffner Wilkerson
December 31, 2019 at 11:30 AM
Categories: iPhone, macOS, iTunes | View Comments

Let's face reality: Apple cables tend to wear out and break. This article is all about ways to reinforce your Apple cables to extend their lifetime, or fix fraying cables. [... Read more about Repair or Reinforce Apple iPhone USB and MacBook Power Cables]

How to save iPhone text messages to Mac - Quick guide

Jay Walsh
December 7, 2019 at 12:46 PM
Categories: iPhone, Data Recovery, iTunes | View Comments

Here is a quick step-by-step guide on how to save iPhone text messages to your Mac desktop or laptop computer. These steps will work with iOS 13, iOS 12, iOS [... Read more about How to save iPhone text messages to Mac - Quick guide]

How to View Your iPhone's Debug Log/Console

Kelly Heffner Wilkerson
December 1, 2019 at 10:30 AM
Categories: Development, iTunes | View Comments

In this article, we're going to show you how to view your iPhone's debugging logs live. Updated December 1, 2019: Our suggestions are up to date for iOS 13 and [... Read more about How to View Your iPhone's Debug Log/Console]

How to Transfer and Save iPhone Text Messages - Windows or Mac

Jay Walsh
August 27, 2019 at 1:40 PM
Categories: iPhone, iTunes | View Comments

Today's short tutorial will help you immediately save your text messages and iMessages so you can print them out on your computer. Text messages are stored in either the local [... Read more about How to Transfer and Save iPhone Text Messages - Windows or Mac]

How to Back Up and Save iPhone Text Messages to Computer • Mac or Windows

Jay Walsh
July 25, 2019 at 3:45 PM
Categories: iPhone, iTunes | View Comments

There often comes a time in most iPhone users lives when they suddenly have a need to save important text messages with family, friends, or a business partner. The question [... Read more about How to Back Up and Save iPhone Text Messages to Computer • Mac or Windows]

How to Fix: iPhone Backup Corrupt or Not Compatible

Kelly Heffner Wilkerson
May 30, 2019 at 3:00 PM
Categories: Corrupt iPhone Backup, iPhone, iTunes | View Comments

Today we're going to address a question from a customer: "I backed up my phone last night to iTunes before trading it in today...wiped the old phone and turned it [... Read more about How to Fix: iPhone Backup Corrupt or Not Compatible]

How to Fix the iPhone Disconnected Error During Backup or Restore in iTunes

Kelly Heffner Wilkerson
February 4, 2019 at 1:30 PM
Categories: iPhone, iTunes | View Comments

If you're getting an error in iTunes that your iPhone “disconnected” during a backup or restore, this essentially means that the backup or restore stopped when iTunes didn't expect it [... Read more about How to Fix the iPhone Disconnected Error During Backup or Restore in iTunes]

Cannot Restore a Backup to an iPhone - How to Fix The Backup

Kelly Heffner Wilkerson
November 22, 2018 at 2:00 PM
Categories: Corrupt iPhone Backup, iPhone, iTunes | View Comments

If you're getting an error making it so you cannot restore a backup to your iPhone, there are a few possible causes: There are some communication errors in the iTunes [... Read more about Cannot Restore a Backup to an iPhone - How to Fix The Backup]

How to Make Backups of Your iPhone via Wifi

Kelly Heffner Wilkerson
November 9, 2018 at 1:45 PM
Categories: iTunes | View Comments

iTunes has an option called "Sync with this iPhone over Wi-Fi", that allows you to interact with your iPhone (or iPad/iPod Touch) in iTunes without having the device plugged into [... Read more about How to Make Backups of Your iPhone via Wifi]

Solution for Corrupt iPhone Backups

Kelly Heffner Wilkerson
October 20, 2018 at 2:15 PM
Categories: Corrupt iPhone Backup, iPhone, Data Recovery, iTunes | View Comments

Here is a solution to the error iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored. If you're [... Read more about Solution for Corrupt iPhone Backups]

Where Are iPhone Backups Stored on My Computer?

Kelly Heffner Wilkerson
October 10, 2018 at 4:15 PM
Categories: iPhone, iTunes | View Comments

You may need to access the files for your iPhone/iPad/iPod Touch backups on your computer in order to delete or rename them. Each backup of a device is typically named [... Read more about Where Are iPhone Backups Stored on My Computer?]

Six things you might not know about iTunes backups!

Jay Walsh
September 28, 2018 at 9:40 AM
Categories: iPhone, iTunes | View Comments

For the average iPhone user, backing up one’s iPhone or iPad is something that most of us don’t do nearly as often as we should! Furthermore, when we do back [... Read more about Six things you might not know about iTunes backups!]

How to Prepare your iPhone or iPad for the iOS 12 update

Jay Walsh
September 18, 2018 at 2:15 PM
Categories: iPhone, iTunes | View Comments

Now that iOS 12 has been officially released to the public by Apple, there are a few quick tips you can follow to make sure that your iPhone or iPad [... Read more about How to Prepare your iPhone or iPad for the iOS 12 update]

Fix for "This Action Cannot Be Completed" in iTunes and Mac App Store

Kelly Heffner Wilkerson
August 20, 2018 at 11:00 AM
Categories: iPhone, macOS, iTunes | View Comments

This morning I was trying to update one of my Mac App Store apps and noticed that I still wasn't signed in after my recent Apple ID password change. I [... Read more about Fix for "This Action Cannot Be Completed" in iTunes and Mac App Store]

Why is my iPhone backup corrupt? (And How To Fix It)

Kelly Heffner Wilkerson
July 18, 2018 at 3:15 PM
Categories: Corrupt iPhone Backup, iPhone, iTunes | View Comments

After trading in your iPhone for a new iPhone X, or resetting your phone to fix some issues, you open iTunes to restore your backup and see a nasty message [... Read more about Why is my iPhone backup corrupt? (And How To Fix It)]

How to Export and Backup Text Messages / SMS on your Computer - PC or Mac

Jay Walsh
June 27, 2018 at 12:00 PM
Categories: iPhone, iTunes | View Comments

Save iPhone Text Messages for Mac or Windows Background Have you ever gone a day without sending a text message? For most mobile phone users the answer is a resounding [... Read more about How to Export and Backup Text Messages / SMS on your Computer - PC or Mac]

How To Back Up iPhone Text Messages Before Updating to iOS 12

Jay Walsh
June 12, 2018 at 12:25 PM
Categories: iPhone, iTunes | View Comments

Introduction At the recent WWDC conference, Apple announced that iOS 12 will be released sometime in the Fall of 2018. Whether you are planning to install iOS 12 on your [... Read more about How To Back Up iPhone Text Messages Before Updating to iOS 12]

A Parents Guide to Monitor and Track the iPhone Apps Used by your Child or Teen

Jay Walsh
May 22, 2018 at 4:15 PM
Categories: iPhone, iTunes | View Comments

Overview Decipher Screen Time is a new desktop program that helps parents monitor what specific iPhone apps their children use most often and also the amount of time their child [... Read more about A Parents Guide to Monitor and Track the iPhone Apps Used by your Child or Teen]

How to Put iPhone Text Messages on PC

Kelly Heffner Wilkerson
April 9, 2018 at 3:00 PM
Categories: iPhone, iTunes | View Comments

This article provides a few ways to get your iPhone Text Messages on PC, so you have them saved for searching, printing, or just a good backup copy. We'll provide [... Read more about How to Put iPhone Text Messages on PC]

How to Make Text Messages Private on iPhone

Jay Walsh
April 5, 2018 at 12:45 PM
Categories: iPhone, iTunes | View Comments

In 2018 the privacy of our data is one of the most challenging tasks to maintain and wrap one's brain around. The recent news and thorough New York Times article [... Read more about How to Make Text Messages Private on iPhone]

iPhone Backup Corrupt or Not Compatible Error

Jay Walsh
March 25, 2018 at 11:00 AM
Categories: Corrupt iPhone Backup, iPhone, iTunes | View Comments

iPhone backup corrupt error and the answer to solve the issue Problem: "I'm trying to restore my iPhone backup and I'm getting an error message that says "iTunes could not [... Read more about iPhone Backup Corrupt or Not Compatible Error]

Guide to Printing iPhone Text Messages

Jay Walsh
March 14, 2018 at 9:00 AM
Categories: iPhone, iTunes | View Comments

How do I print text messages from my iPhone? "I have lots of text messages from business colleagues that I need printed out for both personal and legal purposes. How [... Read more about Guide to Printing iPhone Text Messages]

Steps to make an SMS Backup

Jay Walsh
March 1, 2018 at 9:00 AM
Categories: iPhone, iTunes | View Comments

How do I make an SMS backup on my Windows or Mac Computer? "I have over a thousand text messages on my iPhone from friends, family, and business colleagues. Is [... Read more about Steps to make an SMS Backup]

How to Enter Passcode on a Broken iPhone Screen

Kelly Heffner Wilkerson
February 26, 2018 at 8:30 AM
Categories: iPhone, iTunes | View Comments

If your iPhone screen is broken, you likely want to plug it into iTunes to make a backup and copy your photos before getting a replacement screen or new iPhone. [... Read more about How to Enter Passcode on a Broken iPhone Screen]

Steps on How to Fix a Corrupt iPhone Backup that is not Compatible

Jay Walsh
February 11, 2018 at 3:45 PM
Categories: Corrupt iPhone Backup, iPhone, iTunes | View Comments

Goal: To fix and repair the iTunes error message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored. [... Read more about Steps on How to Fix a Corrupt iPhone Backup that is not Compatible]

Quick Tip - Steps to fix iTunes could not restore iPhone because backup was corrupt or not compatible error

Jay Walsh
December 8, 2017 at 12:00 PM
Categories: Corrupt iPhone Backup, iPhone, Data Recovery, iTunes | View Comments

If you are getting an error message while trying to restore your iPhone backup then our Decipher Tools quick tip should be helpful. Note: This tip is NOT if you [... Read more about Quick Tip - Steps to fix iTunes could not restore iPhone because backup was corrupt or not compatible error]

How to Recover Deleted iPhone Text Messages

Kelly Heffner Wilkerson
December 6, 2017 at 11:00 AM
Categories: iPhone, Data Recovery, iTunes | View Comments

One of the great things about working on Decipher TextMessage is that I often get to help people recover very precious data, such as text messages that were accidentally deleted [... Read more about How to Recover Deleted iPhone Text Messages]

iOS 11 Update - Recover lost or deleted photos that were erased after upgrading to iOS 11

Jay Walsh
December 6, 2017 at 9:00 AM
Categories: iOS 11, iPhone, iTunes | View Comments

Upgrading your iPhone or iPad to the newly released iOS 11 can be both exciting and a bit terrifying at the same time. It's a thrill to download Apple's newest [... Read more about iOS 11 Update - Recover lost or deleted photos that were erased after upgrading to iOS 11]

Upgrading to iOS 11 - Tips to Make Sure Your Text Messages and iMessages are Backed Up

Jay Walsh
December 5, 2017 at 5:30 PM
Categories: iOS 11, iPhone, iTunes | View Comments

Apple's iOS 11 is due out on September 19 and it's a free upgrade for all iOS users. A few of the new features in iOS 11 include: Siri Improvements [... Read more about Upgrading to iOS 11 - Tips to Make Sure Your Text Messages and iMessages are Backed Up]

My iPhone Voice Memos Won’t Sync! - How to Save Voice Memos to Computer

Jay Walsh
October 30, 2017 at 1:45 PM
Categories: iPhone, iTunes | View Comments

For anyone who uses Apple’s free Voice Memos app on their iPhone or iPad to save recordings, you will often notice that when you sync or backup your device via [... Read more about My iPhone Voice Memos Won’t Sync! - How to Save Voice Memos to Computer]

Should I Back Up Apps in iTunes?

Kelly Heffner Wilkerson
October 15, 2017 at 2:35 PM
Categories: iTunes | View Comments

Update October 2017: As of iTunes 12.7, the entire concept of backed-up apps has been removed from iTunes, so you should no longer see any prompts about backing up apps [... Read more about Should I Back Up Apps in iTunes?]

iTunes Sync vs Backup - How to Ensure you Keep Your Data

Kelly Heffner Wilkerson
August 12, 2017 at 3:05 PM
Categories: iPhone, iTunes | View Comments

I've been working with iPhone data for several years. I love it, because I get to help people recover valuable and sentimental data every day (like photos of newborn babies, [... Read more about iTunes Sync vs Backup - How to Ensure you Keep Your Data]

How to Back Up iBooks PDFs

Kelly Heffner Wilkerson
June 29, 2017 at 4:20 PM
Categories: iPhone, iTunes | View Comments

I do some serious PDF hoarding in the iBooks app on my iPhone. Calendars, e-books, flyers, things I loved reading and want to read again, things I want to love [... Read more about How to Back Up iBooks PDFs]

Forgotten or Unknown iTunes Backup Password: How to Try a Blank Backup Password in iTunes

Kelly Heffner Wilkerson
March 28, 2017 at 2:15 PM
Categories: iPhone, iTunes | View Comments

iTunes asking you for a backup password, but convinced you never set one? We may have the trick to help you get your backup restoring, or to disable the encryption [... Read more about Forgotten or Unknown iTunes Backup Password: How to Try a Blank Backup Password in iTunes]

How to Find a Phone Number You Deleted on iPhone

Kelly Heffner Wilkerson
February 17, 2017 at 1:40 PM
Categories: iPhone, Data Recovery, iTunes | View Comments

Maybe it was an accident, or maybe you didn't think you needed to talk to this person again, but you deleted a phone number or contact from your iPhone, and [... Read more about How to Find a Phone Number You Deleted on iPhone]

Your Apple Music Membership has Expired Errors

Kelly Heffner Wilkerson
January 17, 2017 at 12:30 PM
Categories: iPhone, iTunes | View Comments

If you're not an Apple Music subscriber, you may see some (irritating) messages like “Your Apple Music membership has expired.” or “Hear this and any other song you want.” while [... Read more about Your Apple Music Membership has Expired Errors]

Birthday Calendar Duplicated on iOS 10

Kelly Heffner Wilkerson
December 3, 2016 at 2:45 PM
Categories: iPhone, iTunes | View Comments

We recently were alerted to an interesting iOS 10 glitch where after updating to iOS 10, calendars are duplicated, sometimes hundreds of times. Some of the duplicated calendars can be [... Read more about Birthday Calendar Duplicated on iOS 10]

Encryption Bugs in iPhone Backups

Kelly Heffner Wilkerson
November 13, 2016 at 6:55 PM
Categories: iPhone, iTunes | View Comments

I've been investigating a pretty cruddy iPhone backup bug this past week. The bug goes something like this: Person makes an encrypted backup of their iPhone, the backup goes for [... Read more about Encryption Bugs in iPhone Backups]

iTunes Claims My Backup Password Was Incorrect - But It's Not!

Kelly Heffner Wilkerson
September 26, 2016 at 4:25 PM
Categories: iPhone, iTunes | View Comments

If you've recently changed your backup password in iTunes, and now iTunes is reporting that “the password was incorrect” when you try to restore that backup, then we may be [... Read more about iTunes Claims My Backup Password Was Incorrect - But It's Not!]

How to Make an iPhone Backup on your Windows or Mac Computer

Jay Walsh
June 10, 2016 at 3:15 PM
Categories: iPhone, iTunes | View Comments

Each week and month that goes by we accumulate more and more SMS text messages and iMessages on our iPhones and iPads. Many people never back up their devices and [... Read more about How to Make an iPhone Backup on your Windows or Mac Computer]

discoveryd or: How I Learned to Stop Worrying and Love the Bomb

Kelly Heffner Wilkerson
May 5, 2015 at 2:00 PM
Categories: Development, iPhone, macOS, iTunes | View Comments

I originally wrote this back in March and it didn't get published, but given the new surge of discoveryd complaints, I'm posting it here now. Apple is getting a lot [... Read more about discoveryd or: How I Learned to Stop Worrying and Love the Bomb]

Syncing Gone Awry. Pile of "Other" Space on iPhone

Kelly Heffner Wilkerson
January 9, 2015 at 5:15 PM
Categories: iPhone, iTunes | View Comments

In my continuing exploration of rampant iPhone, iPad, and iPod Touch "Other" disk space, today we're looking at an issue where a failed sync dumps music, photos, or other synced [... Read more about Syncing Gone Awry. Pile of "Other" Space on iPhone]

What's Eating Your iPhone Storage Space?

Kelly Heffner Wilkerson
January 6, 2015 at 3:45 PM
Categories: iPhone, iTunes | View Comments

The big news this week is a class-action lawsuit against Apple for misrepresenting the storage capacity for 8GB and 16GB iPhones, iPads, and iPod Touches. As someone who has written [... Read more about What's Eating Your iPhone Storage Space?]

How to Restore Your Data if You Need to Factory Reset to Fix iOS Software Problems

Kelly Heffner Wilkerson
November 25, 2014 at 11:30 AM
Categories: iPhone, iTunes | View Comments

I have some beta versions of a new tool for us, and I am having a heck of a time describing it. Here is the rundown: Sometimes software problems cause [... Read more about How to Restore Your Data if You Need to Factory Reset to Fix iOS Software Problems]

Why I Backup in iTunes and Backup to iCloud

Kelly Heffner Wilkerson
November 17, 2014 at 2:30 PM
Categories: iPhone, iTunes | View Comments

I backup and restore my iPhone a lot. Like, ten-times-a-day a lot. Our software pulls information from iPhone backups and fixes corrupt backups, so I'm frequently experimenting to reproduce broken [... Read more about Why I Backup in iTunes and Backup to iCloud]

How to Delete Items from an iPhone List

Kelly Heffner Wilkerson
June 16, 2014 at 8:00 AM
Categories: iTunes | View Comments

One of the most common customer-support questions iPhone app developers get is "How do I delete a thing?" where "thing" is whatever is shown in a list. Swipe your finger [... Read more about How to Delete Items from an iPhone List]

How to Fix iTunes "Could Not Restore the iPhone Because the iPhone Disconnected" Message

Kelly Heffner Wilkerson
June 12, 2014 at 8:24 AM
Categories: iTunes | View Comments

I know I'm weird, because I get a little thrill out of seeing new error messages in iTunes. Most people groan, and granted it takes some time out of my [... Read more about How to Fix iTunes "Could Not Restore the iPhone Because the iPhone Disconnected" Message]

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