How to Capture, Print, and Save Text Messages for Insurance Claims

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Jay Walsh

Categories: iTunes, iPhone | View Comments

Insurance claims and how to best save and print text messages for claimants or insurance companies.

Every year there is an increasing need to retain and save text messages for insurance claims. Regardless of whether the insurance claim is homeowners, auto, life, business, or any other type of policy, text messages are often requested and submitted as evidence to decide a claim’s merit.

Recent statistics from the last few years here in the USA show just how busy insurance adjusters are managing claims:

Homeowners Claims - There are currently 128 million households in the US today and approximately 1 in 20 homes in the USA file a claim each year. 

Auto Insurance Claims - In 2017, there were more than $163 million in car insurance claims in the USA.

Life Insurance Claims - In 2018, Life insurance claims and benefits totaled $784 billion in the USA.

Why would an insurance company or claims specialist request text message documentation?

With the large amount of claims being handled each year across all spectrums of the insurance industry, insurance employees often need to document claim-related text messages from the claimant's mobile device.

As any insurance claims specialist knows, each individual claim has two sides of the story and it can often be “he said versus she said" when attempting to discern the true facts of the claim. With text messages being one of today's prime forms of communication, there are often claim-related text messages sent between a claimant and an insured (or a claimant to a friend) that need to be documented and reviewed thoroughly when evaluating any insurance claim. Today we're going to focus on iOS devices and how to best capture and save text messages for any insurance-related claim or dispute.

How to capture and save iPhone text messages for any insurance claim

Decipher TextMessage is a program that enables any individual to provide their insurance adjuster with a saved PDF copy of text message conversations related to their claim. Some adjusters also use the Decipher TextMessage on their company laptop or computer for those occasions when they meet with a claimant in person and there is a need to export the text messages from the claimant's mobile device on-site.

Convenient features about Decipher TextMessage for saving and printing text messages include:

  • Runs on your personal computer - The program works on any Windows or Mac.
  • Privacy - All text message data is local and private on the user's computer
  • PDF capability - Easily export and print text messages and iMessages (with photo attachments) as a PDF file.

Decipher TextMessage displays the text messages in chat bubble format just like on any iPhone or iPad.

Screenshot of Decipher TextMessage to save text messages for an insurance claim


Download Decipher Text Message

Backing up your iPhone or iPad

When you backup your iPhone via iTunes on your computer (or via the Finder for macOS Catalina users) you will then immediately be able to use Decipher TextMessage to save all your text messages, iMessages, and attachments. After capturing your iPhone text messages in PDF format, any user can then send or email the PDF file to their insurance adjuster or claims specialist. The insurance company employee can then print out the text messages or view the PDF electronically.

We have instructions here on how to backup your iPhone on your computer.

Back Up Now button screenshot in iTunes

Follow these steps to save text messages for an insurance claim

  1. Back up an iPhone on your computer.
  2. Run Decipher TextMessage.
  3. Pick a contact with text messages that you want to save for an insurance claim.
  4. Choose export PDF and save the text messages to Mac or PC.
  5. Open the PDF of your text messages prior to sending to your insurance company.

In Decipher TextMessage you will see all your iPhone contacts in the middle column of the program and then you can select one.

Select a contact in Decipher TextMessage to save text messages with that person for any insurance claim
After selecting a contact, choose "Export Current Conversation" and PDF.

Choose export as PDF from the Decipher TextMessage menu


Screenshot example of iPhone text messages printed out as a PDF for insurance claim evidence:

Decipher TextMessage lets you export your text messages as a PDF document. This format is a clear and concise way for any insurance claims specialist to easily read through and digest the data relevant to your claim.

Decipher TextMessage PDF export example of how to print text messages for insurance claim evidence

I only need to export text messages from a specific date range for my insurance claim

Decipher TextMessage allows the user to choose a specific export date range of the messages that they want to save. This feature enables anyone to save and transfer only the text messages relevant to the insurance claim. This is also helpful so that a claims specialist working on the case doesn't have to wade through lots of unnecessary and irrelevant text messages.

To transfer text messages from a specific range of dates, simply select Export PDF w/ Date Range option in the program and you can narrow down the date range of the SMS messages and iMessages that you want to export.

Export text messages for a specific date range with Decipher TextMessage

How to display the name and contact on every single text messages for insurance evidence purposes

Decipher TextMessage has a unique preference that will display the contact name and phone number on every single text message, both sent and received. If you choose "Preferences" in the menu of the program you can double-check that the option to "Show Contact on Every Message" is checked and enabled. Including the contact info and other metadata on every text message is invaluable for insurance claims specialists when sorting through evidence-based text chats and conversations.

Display contact on every text message with Decipher TextMessage

Video instructions - How to save and print text messages for insurance claims

Follow along with our helpful video instructions about best ways to print out and save text messages for any insurance claim.


Additional help saving text messages for insurance purposes

Whether you are an claims specialist, adjuster, or an individual filing a claim with your own insurance company, feel free to get in touch if you have additional questions about how best to prepare and save your iPhone text messages for any insurance-related claim. You can email us just via our support page and someone from either our San Francisco or Phoenix offices will get back to you!