Decipher Tools Blog: iPhone

The Best Way to Print Text Messages from iPhone

Jay Walsh
September 7, 2023 at 10:00 AM
Categories: iTunes, iPhone | View Comments

If you have text messages on your iPhone or iPad that you need to print out, our Decipher Tools tutorial will walk you through the simple steps on how to [... Read more about The Best Way to Print Text Messages from iPhone]

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How to Prepare and Send your iPhone Text Messages to your Lawyer

Kelly Heffner Wilkerson
August 23, 2023 at 11:45 AM
Categories: iPhone | View Comments

If you're working remotely with your attorney, you may need to independently save your iPhone text messages and iMessages and send them electronically to your lawyer. Here is our step-by-step [... Read more about How to Prepare and Send your iPhone Text Messages to your Lawyer]

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Preserving Text Messages of a Loved One Who Has Passed Away

Jay Walsh
August 10, 2023 at 11:15 AM
Categories: iTunes, iPhone | View Comments

One of the most difficult and profound things to experience in life is the death or passing of a loved one. Whether that person happens to be your mother, father, [... Read more about Preserving Text Messages of a Loved One Who Has Passed Away]

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Keeping Text Message History for Real Estate Transactions

Kelly Heffner Wilkerson
July 14, 2023 at 10:15 AM
Categories: iPhone | View Comments

My mom is a REALTOR® (as well as my step mom!) and I work all day on iPhone needs like pulling text messages and voicemails of the iPhone and on [... Read more about Keeping Text Message History for Real Estate Transactions]

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Sending iMessages From Your Email Address Instead of Phone Number? Here's How to Stop That!

Kelly Heffner Wilkerson
July 13, 2023 at 9:10 AM
Categories: iPhone | View Comments

If your friends, family, or colleagues are telling you that your text messages are coming from your email address instead of your phone number, the culprit is likely in your [... Read more about Sending iMessages From Your Email Address Instead of Phone Number? Here's How to Stop That!]

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How Doctors Save and Print Text Messages - Smartphones, Physicians, and HIPAA

Jay Walsh
July 10, 2023 at 11:30 AM
Categories: iTunes, iPhone | View Comments

In today's medical world where smartphones and technology interact daily with health care and private patient records, doctors today regularly find themselves communicating via text message with fellow staff and [... Read more about How Doctors Save and Print Text Messages - Smartphones, Physicians, and HIPAA]

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The Best Ways to Save Text Messages Forever - Android and iPhone

Jay Walsh
June 14, 2023 at 10:00 AM
Categories: iPhone | View Comments

Summary For most mobile phone users, there will come a time where you suddenly need to retain and save copies of your text messages. When this happens, many individuals need [... Read more about The Best Ways to Save Text Messages Forever - Android and iPhone]

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How-to Guide and Steps to Print iPhone Text Messages - Windows and Mac

Jay Walsh
June 7, 2023 at 10:30 AM
Categories: iTunes, iPhone | View Comments

If you are reading this Decipher Tools blog post, there is a good chance that you have a sudden need to print out iPhone text messages. If that’s the case, [... Read more about How-to Guide and Steps to Print iPhone Text Messages - Windows and Mac]

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How to Save and Print iPhone Text Messages with the Contact and Time Stamp on Every Message

Jay Walsh
May 25, 2023 at 11:00 AM
Categories: iPhone | View Comments

Today's tutorial is a how-to-guide that will help you save iPhone text messages to your computer with the contact and time stamp information listed on each individual text message. This [... Read more about How to Save and Print iPhone Text Messages with the Contact and Time Stamp on Every Message]

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How to Print Text Messages for Court - Android and iPhone

Jay Walsh
May 22, 2023 at 11:15 AM
Categories: iPhone | View Comments

Each year there are millions of mobile phone users around the world that have a need to save and print text messages for court, trial, or their lawyer. Whatever kind [... Read more about How to Print Text Messages for Court - Android and iPhone]

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How to Print WhatsApp Messages - iPhone

Jay Walsh
April 19, 2023 at 11:30 AM
Categories: iTunes, iPhone | View Comments

If you are looking for instructions about how to print out WhatsApp messages, today's Decipher Tools tutorial should help! Why would I want to print WhatsApp chat messages, you ask? [... Read more about How to Print WhatsApp Messages - iPhone]

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Two Ways to Print Text Messages from iPhone

Kelly Heffner Wilkerson
April 7, 2023 at 11:30 AM
Categories: iTunes, iPhone | View Comments

If the day comes and you need a hard copy print out of your iPhone text messages, SMS, and iMessage conversations, the question is simple: How do I print iPhone [... Read more about Two Ways to Print Text Messages from iPhone]

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Learn How to Save and Extract Photos from an iPhone backup

Jay Walsh
April 5, 2023 at 9:45 AM
Categories: iTunes, iPhone | View Comments

Today's tutorial and instructions will show any iPhone or iPad user how to save and extract photos from an iPhone backup to their computer. Users can also browse and search [... Read more about Learn How to Save and Extract Photos from an iPhone backup]

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A Guide for Real Estate Agents and Brokers to Print Text Messages

Jay Walsh
April 4, 2023 at 12:15 PM
Categories: iTunes, iPhone | View Comments

If you are a realtor or if you work in the real estate industry then you probably use text messages to regularly communicate with clients as well as colleagues in [... Read more about A Guide for Real Estate Agents and Brokers to Print Text Messages]

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Instructions for Tenants to Save and Print Text Messages with a Landlord

Jay Walsh
April 4, 2023 at 11:15 AM
Categories: iTunes, iPhone | View Comments

In the United States approximately 35% of households live in rental properties. Most tenants and renters have a need at some point during their lease to contact their landlord regarding [... Read more about Instructions for Tenants to Save and Print Text Messages with a Landlord]

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How to Export iPhone Text Messages as a PDF Document

Jay Walsh
April 3, 2023 at 10:15 AM
Categories: iPhone | View Comments

Do you need to save your iPhone text messages as a PDF document and print out the messages on your PC or Mac? Today we're going to show you the [... Read more about How to Export iPhone Text Messages as a PDF Document]

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Documenting Text Messages for Trial or Legal Matters

Jay Walsh
March 1, 2023 at 10:30 AM
Categories: iPhone | View Comments

Attorneys and clients often find themselves needing to accurately document and print text messages for court, mediation, or legal proceedings. Each year there are millions more legal cases where text [... Read more about Documenting Text Messages for Trial or Legal Matters]

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Solutions for Government Agencies to Capture, Save, and Print Text Messages

Jay Walsh
February 7, 2023 at 11:15 AM
Categories: iPhone | View Comments

In recent years, Government agencies on federal, state, and local / city levels have seen a noticeable increase in the amount text messages exchanged in the workplace. Whether a government [... Read more about Solutions for Government Agencies to Capture, Save, and Print Text Messages]

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Divorce or Separation - How to Save and Print Text Messages

Jay Walsh
January 23, 2023 at 1:00 PM
Categories: iPhone | View Comments

Anyone who has been through a divorce or separation knows that it’s one of the most stressful circumstances that any individual can experience during the course of their lifetime. Even [... Read more about Divorce or Separation - How to Save and Print Text Messages]

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How Much Space do Text Messages Take Up on my iPhone?

Jay Walsh
January 20, 2023 at 9:15 AM
Categories: iTunes, iPhone | View Comments

Today’s Decipher Tools blog will show you how to check the amount of space taken up by text messages on your iPhone. This includes any iMessages and photo/video attachments. There [... Read more about How Much Space do Text Messages Take Up on my iPhone?]

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How to Print iPhone Text Messages for Small Claims Court Evidence

Jay Walsh
January 10, 2023 at 10:45 AM
Categories: iTunes, iPhone | View Comments

Each year worldwide there are millions of people that need to settle a dispute by going to small claims court. The goal of small claims court is to enable two [... Read more about How to Print iPhone Text Messages for Small Claims Court Evidence]

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A Complete Guide to Save and Print iPhone Text Messages as a PDF

Jay Walsh
January 9, 2023 at 4:45 PM
Categories: iTunes, iPhone | View Comments

Most iPhone users at some point in their lives will have a need to capture, export, and print text messages. With over 1.8 billion active iPhones in the world today, [... Read more about A Complete Guide to Save and Print iPhone Text Messages as a PDF]

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5 Tips to Save iPhone Text Messages to Computer

Jay Walsh
January 2, 2023 at 11:00 AM
Categories: iPhone | View Comments

Figuring out how to save text messages from an iPhone to one's computer can be a confusing task. Usually a situation suddenly arises in your life where you have an [... Read more about 5 Tips to Save iPhone Text Messages to Computer]

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Last-Minute Gift Ideas for iPhone Users

Kelly Heffner Wilkerson
December 16, 2022 at 2:30 PM
Categories: iPhone | View Comments

Every December I say that I should write a post about gift ideas for iPhone users but never write it. But, a lot of friends and family ask me for [... Read more about Last-Minute Gift Ideas for iPhone Users]

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Can't Use Your Apple ID on This Device

Kelly Heffner Wilkerson
December 16, 2022 at 1:05 PM
Categories: iPhone | View Comments

Today here at the Decipher office, Steve had to remove his older iPad mini from his Apple ID registered recovery devices, which required removing the iPad mini from his Apple [... Read more about Can't Use Your Apple ID on This Device]

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Family Law - How to Print and Save Text Messages for Custody Hearings

Jay Walsh
December 13, 2022 at 10:45 AM
Categories: iPhone | View Comments

The practice of family law primarily focuses on the legal aspects of child custody, child support, divorce, and parental rights. Other areas of specialty under the family law umbrella also [... Read more about Family Law - How to Print and Save Text Messages for Custody Hearings]

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Two Ways to Print WhatsApp Chat Messages

Jay Walsh
November 2, 2022 at 10:15 AM
Categories: iTunes, iPhone | View Comments

Today's tutorial is for iPhone users who need to print out WhatsApp chats and messages! There are two different ways to print WhatsApp messages. You can either take screenshots or [... Read more about Two Ways to Print WhatsApp Chat Messages]

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How to Unsend and Edit iPhone Messages in iOS16

Jay Walsh
October 18, 2022 at 2:30 PM
Categories: iPhone | View Comments

Apple’s iOS16 release includes some useful new features and updates to the Messages app that most iPhone and iPad users will appreciate. Two of these features are the ability to [... Read more about How to Unsend and Edit iPhone Messages in iOS16]

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How to Change From a Physical SIM to an eSIM on T-Mobile Business Account

Kelly Heffner Wilkerson
September 16, 2022 at 2:45 PM
Categories: iPhone | View Comments

Today our business got our first iPhone 14 Pro, which is our first device to require an eSIM instead of a physical SIM card. The device-to-device transfer wasn't working from [... Read more about How to Change From a Physical SIM to an eSIM on T-Mobile Business Account]

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How to Time Track Daily and Monthly Text Message Usage for Law Firm Billing

Jay Walsh
August 17, 2022 at 10:15 AM
Categories: iPhone | View Comments

As all law firms and lawyers know, tracking time of billable hours is a necessity for both generating revenue and also justifying client billing. Whether it’s a large firm with [... Read more about How to Time Track Daily and Monthly Text Message Usage for Law Firm Billing]

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There's not enough hard drive space on my computer to back up my iPhone and save my text messages

Jay Walsh
July 4, 2022 at 8:15 AM
Categories: iPhone | View Comments

If you are trying to save and print iPhone text messages only to find that you don’t enough space on your computer to back up your iPhone or iPad, today’s [... Read more about There's not enough hard drive space on my computer to back up my iPhone and save my text messages]

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How to Print Group Text Messages from an iPhone

Jay Walsh
February 15, 2022 at 8:30 AM
Categories: iTunes, iPhone | View Comments

Most iPhone users frequently send and receive group text messages with friends, loved ones, or work and business colleagues. If you have group text messages on your iPhone that you [... Read more about How to Print Group Text Messages from an iPhone]

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Instructions for Property Managers to Save and Print Text Messages

Steve B.
January 18, 2022 at 9:20 AM
Categories: iTunes, iPhone | View Comments

There are many forms of technology that assist all types of businesses with communication, sales, and client relations. Specifically, for property management companies, text messaging has become a quick, easy, [... Read more about Instructions for Property Managers to Save and Print Text Messages]

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How to Save Text Messages and iMessages to Dropbox - iPhone or iPad

Jay Walsh
December 29, 2021 at 3:15 PM
Categories: iTunes, iPhone | View Comments

Copy iPhone Text Messages to Dropbox - Quick Tutorial Today's tutorial will help you transfer and copy your iPhone text messages to Dropbox so that you have all your iMessages [... Read more about How to Save Text Messages and iMessages to Dropbox - iPhone or iPad]

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Saving Text Messages to Computer - Tutorial for Mac and Windows

Jay Walsh
December 15, 2021 at 10:15 AM
Categories: iPhone | View Comments

Tutorial Goal Today's instructions will give you the best step-by-step guide on how to save and export your text messages and attachments (photos/videos) from your iPhone to your computer. This [... Read more about Saving Text Messages to Computer - Tutorial for Mac and Windows]

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How to Find Your iPhone or iPad's UDID

Kelly Heffner Wilkerson
November 23, 2021 at 4:10 PM
Categories: iTunes, iPhone | View Comments

You may need to know your iPhone or iPad's UDID (Universal Device Identifier) in order to give it to an iOS developer or to help you identify your device's iTunes [... Read more about How to Find Your iPhone or iPad's UDID]

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How to Print Text Messages from an iPhone

Jay Walsh
November 17, 2021 at 11:17 AM
Categories: iTunes, iPhone | View Comments

In 2021 there are currently over 1 billion active iPhone users worldwide. Like yourself, many iPhone users in different countries around the globe often have a need to print out [... Read more about How to Print Text Messages from an iPhone]

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Do you need to save and print Apple Health data as a PDF or CSV for your Doctor?

Jay Walsh
October 21, 2021 at 12:15 PM
Categories: iPhone | View Comments

Do you need to save or print Apple Health data as a PDF or CSV? Here at Decipher Tools we are curious to know if you have a need to [... Read more about Do you need to save and print Apple Health data as a PDF or CSV for your Doctor?]

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iPhone WiFi Switch Won't Turn On | iPhone Disconnects from WiFi

Kelly Heffner Wilkerson
September 23, 2021 at 10:55 AM
Categories: iPhone | View Comments

Back in 2018, helped a customer fix a software glitch with their iPhone wifi, where the wifi switch often wouldn't turn on. Or, the wifi would appear to be on [... Read more about iPhone WiFi Switch Won't Turn On | iPhone Disconnects from WiFi]

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Police and Law Enforcement - How to save text messages and recover deleted SMS data

Jay Walsh
September 17, 2021 at 12:45 PM
Categories: Data Recovery, iPhone | View Comments

Law enforcement agencies of all types (Local and State Police, FBI, CIA, Homeland Security etc...) often need to capture and save text messages for the purpose of evidence, investigations, and [... Read more about Police and Law Enforcement - How to save text messages and recover deleted SMS data]

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How to Recover Deleted Photos on iPhone - Mac or Windows

Jay Walsh
August 30, 2021 at 3:10 PM
Categories: iTunes, iPhone | View Comments

Today's instructions are designed to help any iPhone user quickly search both their iPhone and iTunes backup to see if lost or deleted photos can be recovered. Every year, our [... Read more about How to Recover Deleted Photos on iPhone - Mac or Windows]

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Instruction for Teachers, Professors, and Educators to Save and Print Text Messages

Jay Walsh
August 26, 2021 at 3:30 PM
Categories: iTunes, iPhone | View Comments

If you are a teacher, educator, or professor, then chances are that you regularly exchange text messages with students, faculty, or staff at your school. For most educational instituions worldwide, [... Read more about Instruction for Teachers, Professors, and Educators to Save and Print Text Messages]

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How to Save and Print iPhone Notes on Your Computer

Jay Walsh
July 19, 2021 at 11:25 AM
Categories: iPhone | View Comments

Most iPhone users today enjoy the convenience of Apple's Notes app for jotting down information, ideas, or other important data. Whether you keep your supermarket shopping list in the Notes [... Read more about How to Save and Print iPhone Notes on Your Computer]

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How Senators, Congressmen, and Politicians Save and Print iPhone Text Messages

Jay Walsh
July 15, 2021 at 10:45 AM
Categories: iPhone | View Comments

In 2021 many politicians, White House employees, government officials, and lobbyists all find themselves being required to accurately document and save both their work and personal text messages. Whenever there [... Read more about How Senators, Congressmen, and Politicians Save and Print iPhone Text Messages]

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iOS 15 - Back Up and Save Text Messages to Computer Before Updating your iPhone

Jay Walsh
June 24, 2021 at 12:45 PM
Categories: iPhone | View Comments

Earlier this month Apple unveiled a preview of their new iOS 15 update at the annual WWDC conference. iOS 15 will most likely be officially released in September, however the [... Read more about iOS 15 - Back Up and Save Text Messages to Computer Before Updating your iPhone]

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How to Save iPhone Photos on a Mac without Image Capture

Jay Walsh
June 20, 2021 at 12:30 PM
Categories: iPhone | View Comments

If you are an iPhone user with a Mac computer and need to save photos and videos from your iPhone's camera roll to your computer, many people often default to [... Read more about How to Save iPhone Photos on a Mac without Image Capture]

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How to Retain and Save iPhone Text Messages for SEC Compliance

Jay Walsh
June 14, 2021 at 11:30 AM
Categories: iTunes, iPhone | View Comments

In today’s business world, most financial advisors find themselves regularly texting with clients. These text message exchanges happen on both firm-issued devices as well as on an employee’s own personal [... Read more about How to Retain and Save iPhone Text Messages for SEC Compliance]

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How to Save iPhone Text Messages to Google Drive

Jay Walsh
May 20, 2021 at 10:00 AM
Categories: iPhone | View Comments

Today’s Decipher Tools tutorial will show you how to save text messages from your iPhone to Google Drive. Why would I want to export iPhone text messages to my Google [... Read more about How to Save iPhone Text Messages to Google Drive]

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Six Fixes for "iTunes Could Not Restore the iPhone Because an Error Occurred"

Kelly Heffner Wilkerson
May 18, 2021 at 4:15 PM
Categories: iPhone | View Comments

I've seen my share of useful, not so useful, and downright silly app error messages. The iTunes error message "iTunes could not restore the iPhone because an error occurred" is [... Read more about Six Fixes for "iTunes Could Not Restore the iPhone Because an Error Occurred"]

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Five circumstances where you need to print and save text messages

Jay Walsh
May 18, 2021 at 12:30 PM
Categories: iTunes, iPhone | View Comments

In today’s digital age, almost everyone sends and receives text messages on a daily basis. Whether messages are being sent between family and friends or business partners and work colleagues, [... Read more about Five circumstances where you need to print and save text messages]

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Seven Ways to Recover Deleted iPhone Photos

Kelly Heffner Wilkerson
May 3, 2021 at 11:05 AM
Categories: Data Recovery, iPhone | View Comments

Unfortunately, if you're reading this, you've probably lost or accidentally deleted pictures from your iPhone. First, we're sorry to hear that! Next, let's try everything we can to help you [... Read more about Seven Ways to Recover Deleted iPhone Photos]

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How to Move iPhone Text Cursor to an Exact Location

Jay Walsh
May 1, 2021 at 10:30 AM
Categories: iPhone | View Comments

Today's Decipher Tools tip is a fun little feature on any iPhone or iPad that enables you to place the text cursor in the exact spot you want want while [... Read more about How to Move iPhone Text Cursor to an Exact Location]

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How to Capture, Print, and Save Text Messages for Insurance Claims

Jay Walsh
April 27, 2021 at 10:15 AM
Categories: iTunes, iPhone | View Comments

Every year there is an increasing need to retain and save text messages for insurance claims. Regardless of whether the insurance claim is homeowners, auto, life, business, or any other [... Read more about How to Capture, Print, and Save Text Messages for Insurance Claims]

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How to Archive and Save Many Years of iPhone Text Messages to your Computer

Jay Walsh
April 19, 2021 at 2:25 PM
Categories: iPhone | View Comments

If you have thousands of text messages or iMessages on your iPhone spanning back many years, today’s tips and tutorial will help you copy and save the text messages to [... Read more about How to Archive and Save Many Years of iPhone Text Messages to your Computer]

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How to Fix an iPhone Backup that Causes Freezes or Repeated Rebooting

Kelly Heffner Wilkerson
April 15, 2021 at 1:05 PM
Categories: Development, iPhone | View Comments

Every so often, we receive emails about iPhones or iPads that are stuck frozen or rebooting after setting them up or restoring from a backup. Here's a few example scenarios, [... Read more about How to Fix an iPhone Backup that Causes Freezes or Repeated Rebooting]

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How To Email Text Messages - Mac or Windows

Jay Walsh
April 14, 2021 at 10:25 AM
Categories: iTunes, iPhone | View Comments

Overview Over the last 25 years, communicating via text messages has increased dramatically in all corners of the world. Over 18 billion text messages are sent each day globally! With [... Read more about How To Email Text Messages - Mac or Windows]

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How to Fix: iPhone Backup Corrupt or Not Compatible (Backup and Restore)

Kelly Heffner Wilkerson
April 6, 2021 at 11:45 AM
Categories: Corrupt iPhone Backup, iTunes, iPhone | View Comments

If you have a corrupt iPhone backup, you'll usually find out in one of two ways: When trying to make a backup, an error message pops up saying “iTunes could [... Read more about How to Fix: iPhone Backup Corrupt or Not Compatible (Backup and Restore)]

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The Best Way to Print iPhone Text Messages

Jay Walsh
March 31, 2021 at 10:45 AM
Categories: iPhone | View Comments

iPhone users who send and receive text messages often have a sudden need to print out their text messages. Whether the text messages need to be printed for personal reasons [... Read more about The Best Way to Print iPhone Text Messages]

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How to Recover Deleted iPhone Contacts

Kelly Heffner Wilkerson
March 29, 2021 at 11:45 AM
Categories: Data Recovery, iTunes, iPhone | View Comments

In recent months we've received a lot of reports that iPhone (iPad, and iPod Touch) users suddenly find all of their contacts are missing from their iPhone, with no clues [... Read more about How to Recover Deleted iPhone Contacts]

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How to Recover Missing iPhone Notes

Kelly Heffner Wilkerson
March 26, 2021 at 2:00 PM
Categories: Data Recovery, iTunes, iPhone | View Comments

If you're like me, you keep some fairly important things in your iPhone Notes app, and you're pretty devastated when the notes are suddenly missing (which has happened to me). [... Read more about How to Recover Missing iPhone Notes]

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How to Recover Text Messages from a Lost or Stolen iPhone

Jay Walsh
March 22, 2021 at 12:45 PM
Categories: iTunes, iPhone | View Comments

Access text messages from a missing iPhone or iPad Help! I lost my iPhone while traveling this week (I think it was stolen) and I want to know if there [... Read more about How to Recover Text Messages from a Lost or Stolen iPhone]

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A Guide for Lawyers to Manage and Save Text Messages with Clients

Jay Walsh
March 16, 2021 at 9:45 AM
Categories: iTunes, iPhone | View Comments

Attorneys and lawyers are often faced with the challenging task of whether to engage with clients via text message. Texting is now one of the most widely used forms of [... Read more about A Guide for Lawyers to Manage and Save Text Messages with Clients]

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Do You Need to Save and Print Viber Messages and Call History?

Steve B.
February 19, 2021 at 3:00 PM
Categories: Data Recovery, iTunes, iPhone | View Comments

UPDATE - FEBRUARY 2021 We've just updated Decipher Chat with the capability to save and print Viber messages and conversations! If you need to export or print your Viber chats [... Read more about Do You Need to Save and Print Viber Messages and Call History?]

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Do you need to save and print Twitter direct messages as a PDF?

Steve B.
February 10, 2021 at 7:45 AM
Categories: Twitter, iPhone | View Comments

UPDATE - FEBRUARY 2021 We've just released Decipher Twit-DM Export, our new program that enables Twitter users to save and print out Twitter direct messages as a PDF file. You [... Read more about Do you need to save and print Twitter direct messages as a PDF?]

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Three Tips if iTunes Won't Recognize Your iPhone

Jay Walsh
November 11, 2020 at 9:15 AM
Categories: iPhone | View Comments

Backing up one's iPhone via iTunes or the Finder on your Mac or Windows computer is usually a fairly straightforward process. You plug your iPhone into your computer, open iTunes [... Read more about Three Tips if iTunes Won't Recognize Your iPhone]

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How Do I Copy Text Message Conversations from iPhone to Computer?

Jay Walsh
October 23, 2020 at 9:10 AM
Categories: iPhone | View Comments

Summary Today's instructions will explain how to download and copy iPhone text messages to any Windows or Mac computer. Once you have saved the iPhone text messages as a PDF [... Read more about How Do I Copy Text Message Conversations from iPhone to Computer?]

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How to Save Voicemails From a Loved One Who Has Died - Mac or Windows

Jay Walsh
October 20, 2020 at 11:35 AM
Categories: iPhone | View Comments

Can I save voicemails forever a family member that has passed away? The death of a loved one always brings with it an overwhelming amount of emotions and sadness. There [... Read more about How to Save Voicemails From a Loved One Who Has Died - Mac or Windows]

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How to Save and Print iMessages and Messages Conversations on a Mac

Jay Walsh
October 12, 2020 at 12:20 PM
Categories: iTunes, macOS, iPhone | View Comments

"Is there a way to export conversations in the Messages app on my Mac so that I can save and print messages and iMessages as a PDF?" -Monique Stanley, Columbus, [... Read more about How to Save and Print iMessages and Messages Conversations on a Mac]

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How to Export and Save iPhone Text Messages and iMessages

Jay Walsh
September 28, 2020 at 2:50 PM
Categories: iTunes, iPhone | View Comments

With millions of text messages sent and received daily around the world, many iPhone users often need to export text messages from their iPhone to computer. Today’s Decipher Tools tutorial [... Read more about How to Export and Save iPhone Text Messages and iMessages]

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How to Backup iPhone Text Messages Before Upgrading to iOS 14 or iPhone 12

Jay Walsh
September 24, 2020 at 12:30 PM
Categories: iPhone | View Comments

Before you decide to upgrade your current iPhone or iPad to iOS 14 or prior to purchasing a new iPhone 12, one of the most important steps you can take [... Read more about How to Backup iPhone Text Messages Before Upgrading to iOS 14 or iPhone 12]

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How to Save Ink and Paper when Printing Text Messages

Steve B.
September 21, 2020 at 1:45 PM
Categories: Data Recovery, iTunes, iPhone | View Comments

Greetings Decipher TextMessage users! In today's episode of "How do I save some money while using Decipher TextMessage," we will learn some pro tips on how to save ink, paper, [... Read more about How to Save Ink and Paper when Printing Text Messages]

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How to Save iPhone Call History Logs

Steve B.
September 4, 2020 at 9:30 AM
Categories: Data Recovery, iTunes, iPhone | View Comments

Have you ever had the sudden need to save or print out your iPhone call history with a specific person? Today we're going to show you how! With the help [... Read more about How to Save iPhone Call History Logs]

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Save and Recover Deleted or Lost iPhone Call Logs

Jay Walsh
August 27, 2020 at 10:00 AM
Categories: Data Recovery, iPhone | View Comments

Each time you make a call on your iPhone, a record of that call history is stored on your iPhone in the "Recents" section of the phone app. Here you [... Read more about Save and Recover Deleted or Lost iPhone Call Logs]

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How to Print Text Messages from the Mac Messages App

Steve B.
July 9, 2020 at 10:45 AM
Categories: Data Recovery, iTunes, iPhone | View Comments

Did you know that you can add your Mac Messages Data to Decipher TextMessage in just a few easy clicks? Why not check out what's on your Mac's Messages App! [... Read more about How to Print Text Messages from the Mac Messages App]

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How to View and Recover PDF files from any iTunes or iPhone backup

Steve B.
May 3, 2020 at 12:20 PM
Categories: Data Recovery, iTunes, iPhone | View Comments

Have you ever need access or recover a PDF document that was on your iPhone or iPad but you can no longer find or locate the file? Are you curious [... Read more about How to View and Recover PDF files from any iTunes or iPhone backup]

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How to Make a Report of All of Your iPhone Text Messages from a Certain Day

Steve B.
April 23, 2020 at 3:35 PM
Categories: iPhone | View Comments

Our phones are our life. It is pretty well known that our phone holds so much personal info, that it could really hurt you if that phones gets lost or [... Read more about How to Make a Report of All of Your iPhone Text Messages from a Certain Day]

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How to View Saved Wi-Fi Passwords on iPhone

Steve B.
April 16, 2020 at 1:15 PM
Categories: Data Recovery, iTunes, iPhone | View Comments

Have you ever said to yourself “why can’t I remember that Wi-Fi password?” You know, the one you set up a few years ago? I do this ALL THE TIME! [... Read more about How to View Saved Wi-Fi Passwords on iPhone]

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iPhone Tips When Working Remotely from Home

Jay Walsh
March 25, 2020 at 2:45 PM
Categories: iPhone | View Comments

If you are one of the many millions of iPhone or iPad users who are working remotely, from home or off-site, here are some helpful tips to make sure both [... Read more about iPhone Tips When Working Remotely from Home]

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Parents Guide on How to Monitor Your Child's Text Messages - iPhone

Jay Walsh
March 5, 2020 at 1:20 PM
Categories: iPhone | View Comments

In the ever-changing world of social media and mobile phones, parenting today is a tough task! It's estimated that 91% of teens worldwide are actively texting everyday. The approach and [... Read more about Parents Guide on How to Monitor Your Child's Text Messages - iPhone]

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How to Save WhatsApp Messages for Court

Jay Walsh
February 6, 2020 at 7:10 AM
Categories: iPhone | View Comments

WhatsApp users often need to save and print their WhatsApp messages for court, trial, or some form of legal documentation. Likewise, lawyers and attorneys regularly request that their clients print [... Read more about How to Save WhatsApp Messages for Court]

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How to view Safari history in an iPhone backup

Steve B.
February 6, 2020 at 7:00 AM
Categories: iPhone | View Comments

Do you need to view and save your iPhone Safari browser history from a backup? Maybe you want to check and see what websites your child or teen has been [... Read more about How to view Safari history in an iPhone backup]

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How to Save Facebook Messages to Computer

Jay Walsh
January 24, 2020 at 12:20 PM
Categories: iPhone | View Comments

If you use Facebook Messenger and have a need to save or print Facebook messages and conversations on your computer, today's quick tutorial will help! Whether you want to save [... Read more about How to Save Facebook Messages to Computer]

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iPhone Data Plan Tips

Steve B.
January 20, 2020 at 4:45 PM
Categories: iPhone | View Comments

Are you curious to see how much iPhone cell data you are currently using? Do you ever wonder how much data you have used in the past? Do you have [... Read more about iPhone Data Plan Tips]

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How to Recover a Forgotten iPhone Screen Time Passcode

Kelly Heffner Wilkerson
January 16, 2020 at 6:15 AM
Categories: iPhone | View Comments

My sister-in-law asks some of the best iPhone questions. Yesterday she asked me: Do you know how to reset a restrictions passcode? I seem to have forgotten it. We then [... Read more about How to Recover a Forgotten iPhone Screen Time Passcode]

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Recovering Snapchat Friends Metadata

Kelly Heffner Wilkerson
January 13, 2020 at 11:11 AM
Categories: Snapchat, iPhone | View Comments

As I wrote about in an earlier post: it seems as though the latest Snapchat updates remove a lot of the metadata that Decipher Backup Browser leveraged to recover Snapchat [... Read more about Recovering Snapchat Friends Metadata]

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How to Find a Deleted Facebook Messenger Contacts from iPhone

Kelly Heffner Wilkerson
January 11, 2020 at 5:25 PM
Categories: Facebook, Data Recovery, iPhone | View Comments

Maybe it was an accident, or maybe you didn't think you needed to talk to this person again, but you deleted a conversation from Facebook Messenger, and you really wish [... Read more about How to Find a Deleted Facebook Messenger Contacts from iPhone]

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Repair or Reinforce Apple iPhone USB and MacBook Power Cables

Kelly Heffner Wilkerson
December 31, 2019 at 11:30 AM
Categories: iTunes, macOS, iPhone | View Comments

Let's face reality: Apple cables tend to wear out and break. This article is all about ways to reinforce your Apple cables to extend their lifetime, or fix fraying cables. [... Read more about Repair or Reinforce Apple iPhone USB and MacBook Power Cables]

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How to save iPhone text messages to Mac - Quick guide

Jay Walsh
December 7, 2019 at 12:46 PM
Categories: Data Recovery, iTunes, iPhone | View Comments

Here is a quick step-by-step guide on how to save iPhone text messages to your Mac desktop or laptop computer. These steps will work with iOS 13, iOS 12, iOS [... Read more about How to save iPhone text messages to Mac - Quick guide]

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How to Recover a Forgotten Photo Vault PIN

Kelly Heffner Wilkerson
November 7, 2019 at 4:10 PM
Categories: iPhone | View Comments

A while ago, we wrote a post about recovering a forgotten restrictions passcode. That got me thinking about other popular passcodes that don't have a built-in recovery mechanism. Then a [... Read more about How to Recover a Forgotten Photo Vault PIN]

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How to See What Version of an iPhone App You Have

Kelly Heffner Wilkerson
October 26, 2019 at 2:30 PM
Categories: iPhone | View Comments

Today an app developer asked me an interesting question: “How do you find out what version of an app you're running?” Here's the short and most reliable way to check: [... Read more about How to See What Version of an iPhone App You Have]

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Why Does my iPhone Screen Drag Down to Half Screen Sometimes?

Kelly Heffner Wilkerson
October 21, 2019 at 8:55 AM
Categories: iPhone | View Comments

My friend texted me recently asking one of those good iPhone questions that is difficult to search for: “Sometimes when I swipe my home button a few times, the screen [... Read more about Why Does my iPhone Screen Drag Down to Half Screen Sometimes?]

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How to Transfer and Save iPhone Text Messages - Windows or Mac

Jay Walsh
August 27, 2019 at 1:40 PM
Categories: iTunes, iPhone | View Comments

Today's short tutorial will help you immediately save your text messages and iMessages so you can print them out on your computer. Text messages are stored in either the local [... Read more about How to Transfer and Save iPhone Text Messages - Windows or Mac]

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How to Back Up and Save iPhone Text Messages to Computer • Mac or Windows

Jay Walsh
July 25, 2019 at 3:45 PM
Categories: iTunes, iPhone | View Comments

There often comes a time in most iPhone users lives when they suddenly have a need to save important text messages with family, friends, or a business partner. The question [... Read more about How to Back Up and Save iPhone Text Messages to Computer • Mac or Windows]

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How to search and recover photos from an iTunes backup - iPhone

Jay Walsh
July 23, 2019 at 10:55 AM
Categories: Data Recovery, iPhone | View Comments

Checking to see if you can recover photos from an iTunes backup might seem like an impossible task, however it is a lot easier than one might think! Today we'll [... Read more about How to search and recover photos from an iTunes backup - iPhone]

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How to Fix: iPhone Backup Corrupt or Not Compatible

Kelly Heffner Wilkerson
May 30, 2019 at 3:00 PM
Categories: Corrupt iPhone Backup, iTunes, iPhone | View Comments

Today we're going to address a question from a customer: "I backed up my phone last night to iTunes before trading it in today...wiped the old phone and turned it [... Read more about How to Fix: iPhone Backup Corrupt or Not Compatible]

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iPhone Text Tones are All Silent

Kelly Heffner Wilkerson
April 25, 2019 at 10:15 AM
Categories: iPhone | View Comments

This morning my husband's iPhone 6 Plus stopped playing text tones. The ringer worked fine, but all of the text tones just vibrated, even while trying to change the tone [... Read more about iPhone Text Tones are All Silent]

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How to Transfer Text Messages from iPhone to Computer

Jay Walsh
April 9, 2019 at 11:20 AM
Categories: iPhone | View Comments

Summary If you have a Windows or Mac computer and you need to transfer text messages to your PC from any iPhone or iPad, today's instructions will help you accomplish [... Read more about How to Transfer Text Messages from iPhone to Computer]

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Steps to Recover Deleted iPhone Text Messages from the macOS Messages App

Jay Walsh
April 1, 2019 at 2:00 PM
Categories: iPhone | View Comments

Accidentally deleting important iPhone text messages can be very frustrating and also cause any iPhone user to panic. Sometimes we accidentally delete text messages from our iPhone or iPad and, [... Read more about Steps to Recover Deleted iPhone Text Messages from the macOS Messages App]

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How to backup and save iPhone text messages before updating to iOS 12

Jay Walsh
February 25, 2019 at 6:15 PM
Categories: iPhone | View Comments

It's 2019 and there are a lot of iPhone users that still have yet to update their devices to iOS 12. Many people prefer to wait a considerable amount of [... Read more about How to backup and save iPhone text messages before updating to iOS 12]

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How to Fix the iPhone Disconnected Error During Backup or Restore in iTunes

Kelly Heffner Wilkerson
February 4, 2019 at 1:30 PM
Categories: iTunes, iPhone | View Comments

If you're getting an error in iTunes that your iPhone “disconnected” during a backup or restore, this essentially means that the backup or restore stopped when iTunes didn't expect it [... Read more about How to Fix the iPhone Disconnected Error During Backup or Restore in iTunes]

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How to Fix iPhone Personal Hotspot Bugs

Kelly Heffner Wilkerson
December 6, 2018 at 10:10 AM
Categories: iPhone | View Comments

A bug I've seen for several years on my iPhones 7/8/XS is that my iPhone personal hotspot network isn't appearing (not discoverable) to other devices. This post is about my [... Read more about How to Fix iPhone Personal Hotspot Bugs]

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Do UK Mobile Networks Let Me Export or Save Text Messages on iPhone?

Jay Walsh
December 4, 2018 at 11:30 AM
Categories: iPhone | View Comments

As of March 2018, Apple had 52% of the mobile phone market share in the UK. That's a lot of iPhone users! Every year here at Decipher Tools headquarters, iPhone [... Read more about Do UK Mobile Networks Let Me Export or Save Text Messages on iPhone?]

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Two Methods to Print Text Messages from iPhone XS/X/8/7/6

Kelly Heffner Wilkerson
November 26, 2018 at 10:45 AM
Categories: iPhone | View Comments

You may need to print text messages from an iPhone for a court case, immigration documentation, or just to have a memento of a lovely conversation you have on your [... Read more about Two Methods to Print Text Messages from iPhone XS/X/8/7/6]

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Cannot Restore a Backup to an iPhone - How to Fix The Backup

Kelly Heffner Wilkerson
November 22, 2018 at 2:00 PM
Categories: Corrupt iPhone Backup, iTunes, iPhone | View Comments

If you're getting an error making it so you cannot restore a backup to your iPhone, there are a few possible causes: There are some communication errors in the iTunes [... Read more about Cannot Restore a Backup to an iPhone - How to Fix The Backup]

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Solution for Corrupt iPhone Backups

Kelly Heffner Wilkerson
October 20, 2018 at 2:15 PM
Categories: Data Recovery, iTunes, Corrupt iPhone Backup, iPhone | View Comments

Here is a solution to the error iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored. If you're [... Read more about Solution for Corrupt iPhone Backups]

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Where Are iPhone Backups Stored on My Computer?

Kelly Heffner Wilkerson
October 10, 2018 at 4:15 PM
Categories: iTunes, iPhone | View Comments

You may need to access the files for your iPhone/iPad/iPod Touch backups on your computer in order to delete or rename them. Each backup of a device is typically named [... Read more about Where Are iPhone Backups Stored on My Computer?]

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Six things you might not know about iTunes backups!

Jay Walsh
September 28, 2018 at 9:40 AM
Categories: iTunes, iPhone | View Comments

For the average iPhone user, backing up one’s iPhone or iPad is something that most of us don’t do nearly as often as we should! Furthermore, when we do back [... Read more about Six things you might not know about iTunes backups!]

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How to Prepare your iPhone or iPad for the iOS 12 update

Jay Walsh
September 18, 2018 at 2:15 PM
Categories: iTunes, iPhone | View Comments

Now that iOS 12 has been officially released to the public by Apple, there are a few quick tips you can follow to make sure that your iPhone or iPad [... Read more about How to Prepare your iPhone or iPad for the iOS 12 update]

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Fix for "This Action Cannot Be Completed" in iTunes and Mac App Store

Kelly Heffner Wilkerson
August 20, 2018 at 11:00 AM
Categories: iTunes, macOS, iPhone | View Comments

This morning I was trying to update one of my Mac App Store apps and noticed that I still wasn't signed in after my recent Apple ID password change. I [... Read more about Fix for "This Action Cannot Be Completed" in iTunes and Mac App Store]

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Reduce Text Message Attachment Size by Turning Off Live Photos

Kelly Heffner Wilkerson
August 19, 2018 at 8:00 AM
Categories: iPhone | View Comments

Taking photos and sending them via iMessage directly in the Messages app has become a lot easier (and therefore a lot more common) in iOS 10 and iOS 11. If [... Read more about Reduce Text Message Attachment Size by Turning Off Live Photos]

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Five iPhone Tips Before You Leave For Vacation

Jay Walsh
August 15, 2018 at 3:30 PM
Categories: iPhone | View Comments

When you go on vacation or are traveling, your mobile phone is your lifeline. Today in 2018, our phones contain copious amounts of important personal data regarding all aspects of [... Read more about Five iPhone Tips Before You Leave For Vacation]

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How to Transfer iPhone Text Messages to Computer

Kelly Heffner Wilkerson
August 10, 2018 at 11:45 AM
Categories: iPhone | View Comments

One way to free up space on your iPhone is to save all of your text messages to a Windows or Mac computer, so you can delete the messages from [... Read more about How to Transfer iPhone Text Messages to Computer]

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Why is my iPhone backup corrupt? (And How To Fix It)

Kelly Heffner Wilkerson
July 18, 2018 at 3:15 PM
Categories: Corrupt iPhone Backup, iTunes, iPhone | View Comments

After trading in your iPhone for a new iPhone X, or resetting your phone to fix some issues, you open iTunes to restore your backup and see a nasty message [... Read more about Why is my iPhone backup corrupt? (And How To Fix It)]

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How to Export and Backup Text Messages / SMS on your Computer - PC or Mac

Jay Walsh
June 27, 2018 at 12:00 PM
Categories: iTunes, iPhone | View Comments

Save iPhone Text Messages for Mac or Windows Background Have you ever gone a day without sending a text message? For most mobile phone users the answer is a resounding [... Read more about How to Export and Backup Text Messages / SMS on your Computer - PC or Mac]

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How To Back Up iPhone Text Messages Before Updating to iOS 12

Jay Walsh
June 12, 2018 at 12:25 PM
Categories: iTunes, iPhone | View Comments

Introduction At the recent WWDC conference, Apple announced that iOS 12 will be released sometime in the Fall of 2018. Whether you are planning to install iOS 12 on your [... Read more about How To Back Up iPhone Text Messages Before Updating to iOS 12]

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A Parents Guide to Monitor and Track the iPhone Apps Used by your Child or Teen

Jay Walsh
May 22, 2018 at 4:15 PM
Categories: iTunes, iPhone | View Comments

Overview Decipher Screen Time is a new desktop program that helps parents monitor what specific iPhone apps their children use most often and also the amount of time their child [... Read more about A Parents Guide to Monitor and Track the iPhone Apps Used by your Child or Teen]

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Upgrading to iPhone 8 or iPhone X - Save text messages to computer and back up before you get your new phone!

Darcy F.
April 26, 2018 at 9:00 AM
Categories: iPhone | View Comments

Summary With the recent release of Apple’s special edition (RED) iPhone 8 and 8 Plus, you may be considering an upgrade. Not only does the red aluminum body look fantastic, [... Read more about Upgrading to iPhone 8 or iPhone X - Save text messages to computer and back up before you get your new phone!]

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How to Put iPhone Text Messages on PC

Kelly Heffner Wilkerson
April 9, 2018 at 3:00 PM
Categories: iTunes, iPhone | View Comments

This article provides a few ways to get your iPhone Text Messages on PC, so you have them saved for searching, printing, or just a good backup copy. We'll provide [... Read more about How to Put iPhone Text Messages on PC]

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How to Make Text Messages Private on iPhone

Jay Walsh
April 5, 2018 at 12:45 PM
Categories: iTunes, iPhone | View Comments

In 2018 the privacy of our data is one of the most challenging tasks to maintain and wrap one's brain around. The recent news and thorough New York Times article [... Read more about How to Make Text Messages Private on iPhone]

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iPhone Backup Corrupt or Not Compatible Error

Jay Walsh
March 25, 2018 at 11:00 AM
Categories: Corrupt iPhone Backup, iTunes, iPhone | View Comments

iPhone backup corrupt error and the answer to solve the issue Problem: "I'm trying to restore my iPhone backup and I'm getting an error message that says "iTunes could not [... Read more about iPhone Backup Corrupt or Not Compatible Error]

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Guide to Printing iPhone Text Messages

Jay Walsh
March 14, 2018 at 9:00 AM
Categories: iTunes, iPhone | View Comments

How do I print text messages from my iPhone? "I have lots of text messages from business colleagues that I need printed out for both personal and legal purposes. How [... Read more about Guide to Printing iPhone Text Messages]

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Steps to make an SMS Backup

Jay Walsh
March 1, 2018 at 9:00 AM
Categories: iTunes, iPhone | View Comments

How do I make an SMS backup on my Windows or Mac Computer? "I have over a thousand text messages on my iPhone from friends, family, and business colleagues. Is [... Read more about Steps to make an SMS Backup]

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How to Enter Passcode on a Broken iPhone Screen

Kelly Heffner Wilkerson
February 26, 2018 at 8:30 AM
Categories: iTunes, iPhone | View Comments

If your iPhone screen is broken, you likely want to plug it into iTunes to make a backup and copy your photos before getting a replacement screen or new iPhone. [... Read more about How to Enter Passcode on a Broken iPhone Screen]

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How I Fix Problems With My AirPods

Kelly Heffner Wilkerson
February 15, 2018 at 1:20 PM
Categories: iPhone | View Comments

I've seen two different kinds of errors in which my AirPods won't connect to my iPhone. Sometimes, one AirPod won't work, and I see a little red exclamation point by [... Read more about How I Fix Problems With My AirPods]

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Steps on How to Fix a Corrupt iPhone Backup that is not Compatible

Jay Walsh
February 11, 2018 at 3:45 PM
Categories: Corrupt iPhone Backup, iTunes, iPhone | View Comments

Goal: To fix and repair the iTunes error message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored. [... Read more about Steps on How to Fix a Corrupt iPhone Backup that is not Compatible]

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How Can I Access Files From Apps No Longer Supported in iOS 11?

Kelly Heffner Wilkerson
February 11, 2018 at 11:22 AM
Categories: iOS 11, Data Recovery, Updates, iPhone | View Comments

One major change in iOS 11 is that iOS no longer runs older 32-bit architecture apps. It's not likely that many of these apps will be updated, especially those that [... Read more about How Can I Access Files From Apps No Longer Supported in iOS 11?]

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Can You Restore an iOS 11 Backup to iOS 10?

Kelly Heffner Wilkerson
January 25, 2018 at 2:00 PM
Categories: iOS 11, Data Recovery, Updates, iPhone | View Comments

Update January 25, 2018: If you need to install 32-bit apps on an iPhone/iPad/iPod that is running iOS 10, open the App Store app and go to your past purchases. [... Read more about Can You Restore an iOS 11 Backup to iOS 10?]

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Quick Tip - Steps to fix iTunes could not restore iPhone because backup was corrupt or not compatible error

Jay Walsh
December 8, 2017 at 12:00 PM
Categories: Data Recovery, iTunes, Corrupt iPhone Backup, iPhone | View Comments

If you are getting an error message while trying to restore your iPhone backup then our Decipher Tools quick tip should be helpful. Note: This tip is NOT if you [... Read more about Quick Tip - Steps to fix iTunes could not restore iPhone because backup was corrupt or not compatible error]

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How to Recover Deleted iPhone Text Messages

Kelly Heffner Wilkerson
December 6, 2017 at 11:00 AM
Categories: Data Recovery, iTunes, iPhone | View Comments

One of the great things about working on Decipher TextMessage is that I often get to help people recover very precious data, such as text messages that were accidentally deleted [... Read more about How to Recover Deleted iPhone Text Messages]

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iOS 11 Update - Recover lost or deleted photos that were erased after upgrading to iOS 11

Jay Walsh
December 6, 2017 at 9:00 AM
Categories: iOS 11, iTunes, iPhone | View Comments

Upgrading your iPhone or iPad to the newly released iOS 11 can be both exciting and a bit terrifying at the same time. It's a thrill to download Apple's newest [... Read more about iOS 11 Update - Recover lost or deleted photos that were erased after upgrading to iOS 11]

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Upgrading to iOS 11 - Tips to Make Sure Your Text Messages and iMessages are Backed Up

Jay Walsh
December 5, 2017 at 5:30 PM
Categories: iOS 11, iTunes, iPhone | View Comments

Apple's iOS 11 is due out on September 19 and it's a free upgrade for all iOS users. A few of the new features in iOS 11 include: Siri Improvements [... Read more about Upgrading to iOS 11 - Tips to Make Sure Your Text Messages and iMessages are Backed Up]

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Teach Siri Dictation How to Spell Proper Nouns

Kelly Heffner Wilkerson
November 27, 2017 at 5:00 PM
Categories: iPhone | View Comments

If you use voice dictation to type on your iPhone, you might have noticed that Siri/dictation uses the "common" spelling of proper nouns. If you use a less common spelling [... Read more about Teach Siri Dictation How to Spell Proper Nouns]

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My iPhone Voice Memos Won’t Sync! - How to Save Voice Memos to Computer

Jay Walsh
October 30, 2017 at 1:45 PM
Categories: iTunes, iPhone | View Comments

For anyone who uses Apple’s free Voice Memos app on their iPhone or iPad to save recordings, you will often notice that when you sync or backup your device via [... Read more about My iPhone Voice Memos Won’t Sync! - How to Save Voice Memos to Computer]

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Can I recover deleted text messages that I've erased from my iPhone?

Jay Walsh
September 22, 2017 at 1:08 PM
Categories: Data Recovery, iPhone | View Comments

We often have iPhone users write to us asking if there is a way to recover deleted text messages or iMessages from their iPhone or iPad. The answer is "it [... Read more about Can I recover deleted text messages that I've erased from my iPhone?]

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Telstra iPhone Users - How to save text messages / recover deleted text messages

Jay Walsh
September 22, 2017 at 1:08 PM
Categories: Data Recovery, iPhone | View Comments

Tips for Australian iPhone users - How to save text messages Australia’s population in 2017 is hovering around 23 million mark. The country has currently has approximately 3 million iPhone [... Read more about Telstra iPhone Users - How to save text messages / recover deleted text messages]

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How to transfer / make a separate backup copy of your text messages on your PC

Jay Walsh
September 22, 2017 at 1:08 PM
Categories: iPhone | View Comments

Have you ever needed to save iPhone text messages to your computer in order to print them out? Perhaps you want to transfer your text messages or iMessages so that [... Read more about How to transfer / make a separate backup copy of your text messages on your PC]

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iTunes Sync vs Backup - How to Ensure you Keep Your Data

Kelly Heffner Wilkerson
August 12, 2017 at 3:05 PM
Categories: iTunes, iPhone | View Comments

I've been working with iPhone data for several years. I love it, because I get to help people recover valuable and sentimental data every day (like photos of newborn babies, [... Read more about iTunes Sync vs Backup - How to Ensure you Keep Your Data]

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iPad or iPhone Sound Stuck on Headphone Volume?

Kelly Heffner Wilkerson
July 21, 2017 at 1:00 PM
Categories: iPhone | View Comments

Last night my son complained that our iPad's sound stopped working. When I took a look, I realized that when I tried to change the volume, the volume bar always [... Read more about iPad or iPhone Sound Stuck on Headphone Volume?]

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Problems with iCloud Backups

Kelly Heffner Wilkerson
July 2, 2017 at 4:15 PM
Categories: iPhone | View Comments

I love using iCloud as a secondary backup mechanism (that makes it a backup backup-mechanism?) It's automatic, so it's a nice little cushion of safety should I ever need it. [... Read more about Problems with iCloud Backups]

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How to Back Up iBooks PDFs

Kelly Heffner Wilkerson
June 29, 2017 at 4:20 PM
Categories: iTunes, iPhone | View Comments

I do some serious PDF hoarding in the iBooks app on my iPhone. Calendars, e-books, flyers, things I loved reading and want to read again, things I want to love [... Read more about How to Back Up iBooks PDFs]

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How to Export iPhone Text Messages as a PDF Document

Jay Walsh
June 18, 2017 at 11:25 AM
Categories: iPhone | View Comments

Since we do a lot of work with iPhone data, we're often asked how to save text messages and iMessages as a PDF. You may want to archive your text [... Read more about How to Export iPhone Text Messages as a PDF Document]

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How to Save iPhone Text Messages to Your Computer

Kelly Heffner Wilkerson
June 2, 2017 at 3:45 PM
Categories: iPhone | View Comments

Saving text messages to your computer is a great way to preserve memories, free up space on your iPhone, or make sure that you've got a backup of important conversations. [... Read more about How to Save iPhone Text Messages to Your Computer]

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How to Recover Deleted Text Message Attachments

Kelly Heffner Wilkerson
May 30, 2017 at 3:10 PM
Categories: Data Recovery, iPhone | View Comments

When you delete a text message or iMessage on an iPhone, the iPhone Messages app deletes the message text itself from a database and then deletes the attachment files. Occasionally, [... Read more about How to Recover Deleted Text Message Attachments]

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Forgotten or Unknown iTunes Backup Password: How to Try a Blank Backup Password in iTunes

Kelly Heffner Wilkerson
March 28, 2017 at 2:15 PM
Categories: iTunes, iPhone | View Comments

iTunes asking you for a backup password, but convinced you never set one? We may have the trick to help you get your backup restoring, or to disable the encryption [... Read more about Forgotten or Unknown iTunes Backup Password: How to Try a Blank Backup Password in iTunes]

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How to Find a Phone Number You Deleted on iPhone

Kelly Heffner Wilkerson
February 17, 2017 at 1:40 PM
Categories: Data Recovery, iTunes, iPhone | View Comments

Maybe it was an accident, or maybe you didn't think you needed to talk to this person again, but you deleted a phone number or contact from your iPhone, and [... Read more about How to Find a Phone Number You Deleted on iPhone]

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Your Apple Music Membership has Expired Errors

Kelly Heffner Wilkerson
January 17, 2017 at 12:30 PM
Categories: iTunes, iPhone | View Comments

If you're not an Apple Music subscriber, you may see some (irritating) messages like “Your Apple Music membership has expired.” or “Hear this and any other song you want.” while [... Read more about Your Apple Music Membership has Expired Errors]

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Snapchat Metadata Changed/Removed in iPhone Backups

Kelly Heffner Wilkerson
December 29, 2016 at 5:30 PM
Categories: Snapchat, iPhone | View Comments

It looks like the latest Snapchat update has either changed the structure of the metadata storage used within the app, or simply marked the metadata file as not to be [... Read more about Snapchat Metadata Changed/Removed in iPhone Backups]

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Birthday Calendar Duplicated on iOS 10

Kelly Heffner Wilkerson
December 3, 2016 at 2:45 PM
Categories: iTunes, iPhone | View Comments

We recently were alerted to an interesting iOS 10 glitch where after updating to iOS 10, calendars are duplicated, sometimes hundreds of times. Some of the duplicated calendars can be [... Read more about Birthday Calendar Duplicated on iOS 10]

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Encryption Bugs in iPhone Backups

Kelly Heffner Wilkerson
November 13, 2016 at 6:55 PM
Categories: iTunes, iPhone | View Comments

I've been investigating a pretty cruddy iPhone backup bug this past week. The bug goes something like this: Person makes an encrypted backup of their iPhone, the backup goes for [... Read more about Encryption Bugs in iPhone Backups]

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Switching from iPhone to Android - How to Securely Save your iPhone Text Messages and Transition Off of iMessage

Jay Walsh
November 7, 2016 at 9:00 AM
Categories: iPhone | View Comments

Switching from iPhone to Android? Here is how to save all your iPhone text message to your computer before you change devices. We've gotten many emails over the last few [... Read more about Switching from iPhone to Android - How to Securely Save your iPhone Text Messages and Transition Off of iMessage]

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iOS 10.1 Update Released Removing Encrypted Backup Metadata

Kelly Heffner Wilkerson
October 24, 2016 at 12:15 PM
Categories: Data Recovery, Updates, iPhone | View Comments

iOS 10.1.0 was publicly released today, fixing an issue that made it easier for password guessing software to brute force iPhone backup passwords. The password-guessing vulnerability had to do with [... Read more about iOS 10.1 Update Released Removing Encrypted Backup Metadata]

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Restoring iPhone Backup Takes Forever then Fails with Disconnected Message

Kelly Heffner Wilkerson
October 21, 2016 at 10:00 AM
Categories: iPhone | View Comments

The latest iPhone restore bug I've been tracking is a great example of unintended consequences. Now that we have iPhones with really large storage capacity, we also have REALLY large [... Read more about Restoring iPhone Backup Takes Forever then Fails with Disconnected Message]

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iTunes Could Not Restore the iPhone Because the Backup Does Not Exist

Kelly Heffner Wilkerson
October 16, 2016 at 10:45 AM
Categories: iPhone | View Comments

If you've gotten to this blog post, you may be somewhat frustrated after selecting a backup to restore in iTunes, to then have iTunes report: iTunes could not restore the [... Read more about iTunes Could Not Restore the iPhone Because the Backup Does Not Exist]

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iTunes Claims My Backup Password Was Incorrect - But It's Not!

Kelly Heffner Wilkerson
September 26, 2016 at 4:25 PM
Categories: iTunes, iPhone | View Comments

If you've recently changed your backup password in iTunes, and now iTunes is reporting that “the password was incorrect” when you try to restore that backup, then we may be [... Read more about iTunes Claims My Backup Password Was Incorrect - But It's Not!]

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Upgrading iPhone to iOS 10 - Tips to Ensure Your Text Messages are Backed Up

Jay Walsh
September 13, 2016 at 1:20 PM
Categories: iPhone | View Comments

Each year when Apple releases a major iPhone update many people lose data during the upgrade. Apple officially released iOS 10 to consumers today. Let's make sure you’ve backed up [... Read more about Upgrading iPhone to iOS 10 - Tips to Ensure Your Text Messages are Backed Up]

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Selective Restore from an iPhone Backup

Kelly Heffner Wilkerson
September 1, 2016 at 10:40 AM
Categories: iPhone | View Comments

After making our backup repair tool, we started getting requests for a tool to selectively restore an iPhone backup. A selective iPhone backup means you get to pick the data [... Read more about Selective Restore from an iPhone Backup]

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iPhone Caught in a Reboot Loop After Updating and/or Restoring a Backup

Kelly Heffner Wilkerson
August 11, 2016 at 3:35 PM
Categories: iPhone | View Comments

Starting in iOS 9, we've seen a problem in which an iPhone, iPad, or iPod Touch gets stuck in what we call "the boot loop". While iOS is starting up [... Read more about iPhone Caught in a Reboot Loop After Updating and/or Restoring a Backup]

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How to Force Reminders to Sync / Update on iPhone

Kelly Heffner Wilkerson
July 30, 2016 at 12:30 PM
Categories: iPhone | View Comments

I use the Reminders app for my grocery lists. When I add items from my computer, or my husband adds things to our shared lists, they don't update on my [... Read more about How to Force Reminders to Sync / Update on iPhone]

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iOS 10 Wifi Login Causes Settings App Crash

Kelly Heffner Wilkerson
July 11, 2016 at 2:19 PM
Categories: iPhone | View Comments

I've noticed my Settings app in iOS 10 crash occasionally when trying to join a wifi network that uses a webpage for credentials (like hotel wifi that needs your room [... Read more about iOS 10 Wifi Login Causes Settings App Crash]

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iPhone Apps Won't Open, Crash on Launch

Kelly Heffner Wilkerson
July 4, 2016 at 3:15 AM
Categories: macOS, iPhone | View Comments

Yesterday, every third-party app I tried to launch crashed as it started up. Every one! My Apple apps (Podcasts, Mail, App Store, etc) all started without a hitch. The short [... Read more about iPhone Apps Won't Open, Crash on Launch]

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How to Make an iPhone Backup on your Windows or Mac Computer

Jay Walsh
June 10, 2016 at 3:15 PM
Categories: iTunes, iPhone | View Comments

Each week and month that goes by we accumulate more and more SMS text messages and iMessages on our iPhones and iPads. Many people never back up their devices and [... Read more about How to Make an iPhone Backup on your Windows or Mac Computer]

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New Photos Not Appearing in iPhone Camera Roll

Kelly Heffner Wilkerson
May 26, 2016 at 12:45 PM
Categories: macOS, iPhone | View Comments

Today my friend had an interesting iPhone bug. New photos she was taking in the iPhone Camera app were no longer showing up in her "Camera Roll" album, or anywhere [... Read more about New Photos Not Appearing in iPhone Camera Roll]

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Apple ID: This Email Address is Already Being Used as an Alternate Email Address

Kelly Heffner Wilkerson
May 20, 2016 at 12:35 PM
Categories: macOS, iPhone | View Comments

I tried to log into iCloud.com yesterday, and I was greeted with a little security box asking me to verify my email address. When I entered my Apple ID email [... Read more about Apple ID: This Email Address is Already Being Used as an Alternate Email Address]

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How to Put Text Messages Back on Your iPhone After a Factory Reset

Kelly Heffner Wilkerson
April 13, 2016 at 4:10 PM
Categories: iPhone | View Comments

A factory reset in iTunes will fix a lot of iPhone problems, including battery drain and general sluggishness. However, you may not want to lose your text messages, which will [... Read more about How to Put Text Messages Back on Your iPhone After a Factory Reset]

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Unable to Sync, Backup, or Restore Older iPods, iPads, and iPhones

Kelly Heffner Wilkerson
April 12, 2016 at 2:15 PM
Categories: iPhone | View Comments

I've been very surprised to get a steady trickle of emails from people who are running into problems syncing, backing up, and restoring older iOS devices — especially iPods and [... Read more about Unable to Sync, Backup, or Restore Older iPods, iPads, and iPhones]

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Restore Your Sluggish iPhone as New Without Losing Your Data!

Jay Walsh
March 30, 2016 at 4:30 PM
Categories: iPhone | View Comments

Here at the Decipher Tools office in San Francisco we often receive emails from iPhone users who say that their iPhone is sluggish, buggy, or performing poorly. The question these [... Read more about Restore Your Sluggish iPhone as New Without Losing Your Data!]

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iPhone Sound (Ringers, Alerts, Notifications) Randomly Turns Off

Kelly Heffner Wilkerson
March 29, 2016 at 2:30 PM
Categories: iPhone | View Comments

A few months ago, my dad told me about a strange issue he was having with his iPhone 5c: Randomly, his iPhone sounds and vibrations would stop working. He would [... Read more about iPhone Sound (Ringers, Alerts, Notifications) Randomly Turns Off]

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How to Restore an iOS 9.3 Backup to an iPhone Running iOS 9.2

Kelly Heffner Wilkerson
March 28, 2016 at 3:45 PM
Categories: iPhone | View Comments

We've gotten a few handfuls of emails about restoring an iOS 9.3 backup to a device running iOS 9.2. This isn't too surprising since Apple's iOS 9.3 release has had [... Read more about How to Restore an iOS 9.3 Backup to an iPhone Running iOS 9.2]

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Factory Reset Your iPhone, But Keep Your Data

Kelly Heffner Wilkerson
March 24, 2016 at 3:30 PM
Categories: iPhone | View Comments

Wouldn't it be nice to be able to somehow factory reset your iPhone, but keep your data? Note: If you have a backup that iTunes reports as corrupted when trying [... Read more about Factory Reset Your iPhone, But Keep Your Data]

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Get Insights About Your Teen's iPhone Screen Time Without Intruding

Kelly Heffner Wilkerson
January 19, 2016 at 1:25 PM
Categories: iPhone | View Comments

The next product we're working on is a tool for parents, but it's applicable to anyone that is interested in information about how an iPhone is used, when it is [... Read more about Get Insights About Your Teen's iPhone Screen Time Without Intruding]

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iPhone Shortcut to Jump to the Bottom of Photo Albums

Kelly Heffner Wilkerson
October 29, 2015 at 4:00 PM
Categories: iPhone | View Comments

I sync the last twelve months of photos to my iPhone, and it's always been a big pain to get to the more recent photos. I find myself flicking and [... Read more about iPhone Shortcut to Jump to the Bottom of Photo Albums]

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App Store keeps asking for your password on iOS 9?

Kelly Heffner Wilkerson
October 2, 2015 at 5:00 PM
Categories: Development, iPhone | View Comments

Is the App Store or iTunes Store app on your iPhone repeatedly prompting your for your Apple ID and password? I mean repeatedly as in, you enter it, the iPhone [... Read more about App Store keeps asking for your password on iOS 9?]

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Upgraded to iOS 9 and All my Photos Were Deleted

Jay Walsh
September 22, 2015 at 5:00 PM
Categories: Development, iPhone | View Comments

If you just upgraded to iOS 9 and during the process some of your important pictures or videos were deleted, here are three quick and easy steps to see if [... Read more about Upgraded to iOS 9 and All my Photos Were Deleted]

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Wipe your iOS Device, But Keep Your Health and Activity Data

Kelly Heffner Wilkerson
September 18, 2015 at 4:15 PM
Categories: Development, iPhone | View Comments

Update September 26, 2015 Great news! We've taken the ideas from this blog post and turned them into our app Decipher Activity Transfer, featured on iDownloadBlog.com! Click here to see [... Read more about Wipe your iOS Device, But Keep Your Health and Activity Data]

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FIXED - Upgrade to iOS 9 causing iPhones and iPads to Freeze on Slide to Upgrade Screen

Kelly Heffner Wilkerson
September 17, 2015 at 4:00 PM
Categories: Development, iPhone | View Comments

Apple released a fix for this issue in iOS 9.0.1. Yay! Please see Apple's official update about this issue linked here. We're seeing a lot of reports on Twitter and [... Read more about FIXED - Upgrade to iOS 9 causing iPhones and iPads to Freeze on Slide to Upgrade Screen]

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Three Quick Tips to Ensure You Don't Lose Important iPhone Data When Upgrading to iOS 9

Jay Walsh
September 8, 2015 at 5:00 PM
Categories: Development, iPhone | View Comments

Each year when Apple releases a new iOS, we receive emails from frustrated iPhone users asking for help after losing their text messages, photos, notes, and iPhone contacts. Below are [... Read more about Three Quick Tips to Ensure You Don't Lose Important iPhone Data When Upgrading to iOS 9]

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Recover Lost or Deleted iPhone Photos

Jay Walsh
July 31, 2015 at 5:00 PM
Categories: iPhone | View Comments

Instantly search your iPhone backup for deleted pictures. Accidentally deleting photos on your iPhone is not a fun experience, especially when the pictures are irreplaceable photos of family, friends, loved [... Read more about Recover Lost or Deleted iPhone Photos]

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How to Recover Lost Photo Stream Pictures

Kelly Heffner Wilkerson
July 28, 2015 at 5:00 PM
Categories: iPhone | View Comments

Apple's "Photo Stream" feature automatically copies photos between all of your devices as they are taken. The photos are not stored on iCloud, so it can be a good photo-sharing [... Read more about How to Recover Lost Photo Stream Pictures]

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iOS Messages Crash Bug: How to Prevent It and How to Fix It

Kelly Heffner Wilkerson
May 27, 2015 at 10:00 AM
Categories: iPhone | View Comments

A new bug has been found in which someone can send you a text message with a set of characters that causes your iPhone to reboot. In many cases, this [... Read more about iOS Messages Crash Bug: How to Prevent It and How to Fix It]

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discoveryd or: How I Learned to Stop Worrying and Love the Bomb

Kelly Heffner Wilkerson
May 5, 2015 at 2:00 PM
Categories: macOS, iTunes, Development, iPhone | View Comments

I originally wrote this back in March and it didn't get published, but given the new surge of discoveryd complaints, I'm posting it here now. Apple is getting a lot [... Read more about discoveryd or: How I Learned to Stop Worrying and Love the Bomb]

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Breaking it Down: How Twitter Lost 4 Million Users Due to iOS 8 (and iPhone 6 Upgrades)

Kelly Heffner Wilkerson
February 6, 2015 at 1:15 PM
Categories: iPhone | View Comments

Twitter's company earnings call yesterday has started a storm of news about how Twitter lost users due to the release of iOS 8. There are two major components cited for [... Read more about Breaking it Down: How Twitter Lost 4 Million Users Due to iOS 8 (and iPhone 6 Upgrades)]

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How to Tell if Your iPhone Battery Needs Replacing

Kelly Heffner Wilkerson
February 2, 2015 at 10:30 AM
Categories: iPhone | View Comments

We might be able to help you diagnose your iPhone battery! I've been seeing a lot of tweets and forum posts lately about people wondering if there is a way [... Read more about How to Tell if Your iPhone Battery Needs Replacing]

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Decipher Backup Repair 8.4.0 and Decipher TextMessage 8.3.0 Updates

Kelly Heffner Wilkerson
January 28, 2015 at 4:45 PM
Categories: Updates, iPhone | View Comments

Today we released updates to Decipher TextMessage and Decipher Backup Repair. Here's the rundown of what's new: What's new in Decipher Backup Repair 8.4.0 Improved repairs for partial or damaged [... Read more about Decipher Backup Repair 8.4.0 and Decipher TextMessage 8.3.0 Updates]

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Syncing Gone Awry. Pile of "Other" Space on iPhone

Kelly Heffner Wilkerson
January 9, 2015 at 5:15 PM
Categories: iTunes, iPhone | View Comments

In my continuing exploration of rampant iPhone, iPad, and iPod Touch "Other" disk space, today we're looking at an issue where a failed sync dumps music, photos, or other synced [... Read more about Syncing Gone Awry. Pile of "Other" Space on iPhone]

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What's Eating Your iPhone Storage Space?

Kelly Heffner Wilkerson
January 6, 2015 at 3:45 PM
Categories: iTunes, iPhone | View Comments

The big news this week is a class-action lawsuit against Apple for misrepresenting the storage capacity for 8GB and 16GB iPhones, iPads, and iPod Touches. As someone who has written [... Read more about What's Eating Your iPhone Storage Space?]

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Common iMessage Problems and Solutions

Kelly Heffner Wilkerson
December 15, 2014 at 4:50 PM
Categories: iPhone | View Comments

I see a lot of tweets and forum posts about iMessage issues, so I thought I would make a post with some of the common issues I see, along with [... Read more about Common iMessage Problems and Solutions]

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How to Restore Your Data if You Need to Factory Reset to Fix iOS Software Problems

Kelly Heffner Wilkerson
November 25, 2014 at 11:30 AM
Categories: iTunes, iPhone | View Comments

I have some beta versions of a new tool for us, and I am having a heck of a time describing it. Here is the rundown: Sometimes software problems cause [... Read more about How to Restore Your Data if You Need to Factory Reset to Fix iOS Software Problems]

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Why I Backup in iTunes and Backup to iCloud

Kelly Heffner Wilkerson
November 17, 2014 at 2:30 PM
Categories: iTunes, iPhone | View Comments

I backup and restore my iPhone a lot. Like, ten-times-a-day a lot. Our software pulls information from iPhone backups and fixes corrupt backups, so I'm frequently experimenting to reproduce broken [... Read more about Why I Backup in iTunes and Backup to iCloud]

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Texts Not Going Through to Friends No Longer on iPhone

Kelly Heffner Wilkerson
November 11, 2014 at 1:30 PM
Categories: iPhone | View Comments

Some big news for Apple this week was their unveiling of a site for removing a phone number from the iMessage system. This fixes a rare-but-serious problem in which an [... Read more about Texts Not Going Through to Friends No Longer on iPhone]

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iTunes Not Showing any iPhones After 10.0.1.26 Update

Kelly Heffner Wilkerson
October 22, 2014 at 10:00 AM
Categories: iPhone | View Comments

For the past two mornings, I've woken up to find that none of my iPhones, iPads, or iPod Touches will appear in iTunes on my Mavericks iMac anymore. Restarting will [... Read more about iTunes Not Showing any iPhones After 10.0.1.26 Update]

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How to Fix your iPhone's Broken Ringer

Kelly Heffner Wilkerson
October 21, 2014 at 5:00 PM
Categories: iPhone | View Comments

If your iPhone sound is working for videos and games, but not when you get phone calls or text messages, here are a few solutions to try to fix your [... Read more about How to Fix your iPhone's Broken Ringer]

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iPhone Turning On and Off and Rebooting During Startup — We Can Help!

Kelly Heffner Wilkerson
October 8, 2014 at 5:25 PM
Categories: iPhone | View Comments

I've come across a handful of customers that had the following scenario: iPhone1 is stuck in a cycle of rebooting during startup. iPhone works perfectly fine if restored to factory [... Read more about iPhone Turning On and Off and Rebooting During Startup — We Can Help!]

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iTunes Could Not Restore the iPhone Because the Backup was Corrupt — What Now?

Kelly Heffner Wilkerson
October 7, 2014 at 10:00 AM
Categories: iPhone | View Comments

Many different issues can trigger the error message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the device that is being restored," but [... Read more about iTunes Could Not Restore the iPhone Because the Backup was Corrupt — What Now?]

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Stop Asking "Are you getting my texts?" With Read Receipts

Kelly Heffner Wilkerson
September 27, 2014 at 2:15 PM
Categories: iPhone | View Comments

I was sitting in a restaurant this past week, when I overheard a mom talking to her teenage son about him not responding to her texts. She asked "Are you [... Read more about Stop Asking "Are you getting my texts?" With Read Receipts]

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Do You Have an iOS Battery Drain Problem?

Kelly Heffner Wilkerson
September 23, 2014 at 3:45 PM
Categories: iPhone | View Comments

I'm brainstorming an at-home iPhone diagnostic tool this week, mostly to find possible (fix-able) causes for abnormal battery drain. While doing some preliminary research, I read the best iPhone battery [... Read more about Do You Have an iOS Battery Drain Problem?]

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Should you Upgrade to iOS8's iCloud Drive? What Does it Break?

Kelly Heffner Wilkerson
September 16, 2014 at 3:45 PM
Categories: iPhone | View Comments

One of the exciting features of iOS8 is iCloud Drive, a sexy-looking new iCloud document storage system. But, there is a big gotcha if you use iCloud document storage on [... Read more about Should you Upgrade to iOS8's iCloud Drive? What Does it Break?]

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Fast Ways to (Painlessly) Free Up Space so You Can Install iOS8

Kelly Heffner Wilkerson
September 9, 2014 at 1:15 PM
Categories: iPhone | View Comments

Aaah! You're excited to install iOS8 on your iPhone1, but when you try to install from the Settings app on your iPhone, you see the message: "This update cannot be [... Read more about Fast Ways to (Painlessly) Free Up Space so You Can Install iOS8]

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Upgrading to the New iPhone 6 — How to Securely Back Up and Save your iPhone Text Messages

Jay Walsh
September 4, 2014 at 12:30 PM
Categories: iPhone | View Comments

In the coming days Apple is set to launch the new iPhone 6. Awesome! Many users will be taking the plunge and purchasing a new iPhone 6, only to find [... Read more about Upgrading to the New iPhone 6 — How to Securely Back Up and Save your iPhone Text Messages]

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Unable to install an iPhone app? Here’s the Fix

Kelly Heffner Wilkerson
August 28, 2014 at 12:00 PM
Categories: iPhone | View Comments

Here's a weird situation: There is no app icon on your iPhone's1 home screen for an app you want to use, but when you go to install it from the [... Read more about Unable to install an iPhone app? Here’s the Fix]

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Possible Solutions for Broken Sound On Your iPhone

Kelly Heffner Wilkerson
August 18, 2014 at 4:00 PM
Categories: iPhone | View Comments

It's about time I write a post about this: All of the sudden your iPhone volume is muted, and you're not sure why. It happens to the best of us [... Read more about Possible Solutions for Broken Sound On Your iPhone]

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iPad Home Button Broken? Two Alternative Ways to Access the Home Screen

Kelly Heffner Wilkerson
August 17, 2014 at 2:40 PM
Categories: iPhone | View Comments

About two months ago, the home button finally gave out on the iPad my son uses. We're not thrilled about the idea of spending any money on a device doomed [... Read more about iPad Home Button Broken? Two Alternative Ways to Access the Home Screen]

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How to Fix an iPhone or iPad That is Not Charging

Kelly Heffner Wilkerson
July 29, 2014 at 5:25 PM
Categories: iPhone | View Comments

If your iPhone or iPad1 doesn't charge when you plug it in (or intermittently charges,) the culprit is usually debris in your charging port (Lightning or 30-Pin.) We have some [... Read more about How to Fix an iPhone or iPad That is Not Charging]

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How to Control your iPhone Volume if a Volume or Mute Button Breaks

Kelly Heffner Wilkerson
July 21, 2014 at 4:15 PM
Categories: iPhone | View Comments

There are three physical volume controls on the side of the iPhone (or iPad or iPod Touch): the volume up & down buttons, as well as the mute on/off switch. [... Read more about How to Control your iPhone Volume if a Volume or Mute Button Breaks]

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Reduce Your iPhone Cell Data Usage With These Three Settings

Kelly Heffner Wilkerson
July 7, 2014 at 5:25 PM
Categories: iPhone | View Comments

When I moved house earlier this year, we were without internet service in our new home for several weeks. For the first time in quite a long time, my iPhone [... Read more about Reduce Your iPhone Cell Data Usage With These Three Settings]

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iPhone Battery Dies Too Quickly? Ten Tips to Extend Your iPhone Battery Life

Kelly Heffner Wilkerson
June 24, 2014 at 2:05 PM
Categories: iPhone | View Comments

If you find yourself digging out your iPhone charger too many times throughout the day, we have some tips to help you reduce the drain on your iPhone's battery. You're [... Read more about iPhone Battery Dies Too Quickly? Ten Tips to Extend Your iPhone Battery Life]

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How Does SnapHack Work?

Kelly Heffner Wilkerson
October 15, 2013 at 4:43 AM
Categories: Snapchat, iPhone | View Comments

If you're reading this article, you've probably stumbled on all the hubub about the app SnapHack, an app that enables you to save your received SnapChat photos. So how does [... Read more about How Does SnapHack Work?]

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