How to Enter Passcode on a Broken iPhone Screen

Kelly Heffner Wilkerson

Categories: iTunes, iPhone | View Comments

Need to enter your passcode to make a backup of your iPhone with a broken screen? This tip may help you get the passcode entered even if parts of the screen don't respond to touch.

If your iPhone screen is broken, you likely want to plug it into iTunes to make a backup and copy your photos before getting a replacement screen or new iPhone. But, if you haven't plugged your iPhone in and completed the “Trust” dialog with your computer before, you'll need to enter your iPhone passcode (or Touch ID if possible) to unlock your iPhone and make your first backup in iTunes.

But what if your iPhone screen is cracked in a way where some or most of the screen doesn't respond to touch so you can't tap some of the passcode numbers? What if your iPhone screen is broken such that you can't enter the passcode?

If some small portion of the touch screen still works, you should be able to use that working section of the screen to slide around in VoiceOver mode; thankfully, you can turn on VoiceOver with Siri while the iPhone is locked.

With VoiceOver on you can use any portion of the touch screen that works to move a “cursor” around and double tap to “tap” where the cursor is. I found this tip buried here in the Apple Support community forums. (This post is from an older phone so it talks about slide to unlock, but instead we should just need to tap the home button twice to get to the passcode screen.)

If you can’t see anything, VoiceOver should help too, since Siri reads the button text as the cursor moves.

How to enter your passcode on a cracked iPhone screen:

  1. Hold down the Home button to activate Siri. Say “Turn on VoiceOver”.
  2. Press the Home button twice to bring up the passcode screen.
  3. Use the portion of your screen that responds to touch to swipe left and right, which will move your VoiceOver cursor to different passcode number buttons. VoiceOver will also say the button being selected, which is helpful if you can't see the screen.
  4. When the cursor is on the next passcode number you need, double tap to “tap” the selected passcode number.
  5. After the iPhone unlocks, you may need VoiceOver one last time to tap “Trust” in the dialog that comes up when you plug in your iPhone to your computer.
  6. Copy your photos and/or make your backup in iTunes!

To turn off VoiceOver, you can say “Turn off VoiceOver” to Siri, or go into Settings > General > Accessibility to turn it off manually.

Update February 23-26, 2018

We've had many comments asking us if there's any other workarounds to enter a passcode on a completely broken iPhone screen. We had one commenter (thanks Josh!) suggest trying a lightning adapter and plugging in a wired USB keyboard, so we tested the method out!

I bought a lightning cable to USB adapter, and plugged in my very simple Dell USB keyboard into my iPhone 7 Plus running iOS 11.2.6. I was able to press spacebar to get to the lock screen, and then entered in my passcode with the number keys! Here's a link to the specific Lightning to USB adapter I bought on Amazon for $14 USD. If you go this route, I would use as plain/boring a wired USB keyboard as possible, so that you minimize the amount of power the keyboard wants to pull through the USB cable and lightning adapter.

But wait! Before you buy a lightning to USB adapter to enter your passcode via keyboard, we need to consider the end goal here. I bought the adapter last week, entered my passcode to test it and thought "aha! fixed!" except then I remembered that to connect your iPhone to iTunes on a computer for the first time, you still need to press the "Trust" button on the iPhone when you connect to iTunes. But, you won't have the keyboard plugged in when you're connecting to your computer/iTunes...ugh!

If you have Siri enabled, a working home button (but no part of the screen working), and a USB adapter for an external keyboard, here's how you can turn on and start an iCloud backup with a broken screen:

  1. Plug in your external keyboard to the iPhone, and press spacebar twice to bring up the lock screen.
  2. Enter you passcode via the USB keyboard.
  3. Press and hold the home button to bring up Siri. Say "Turn on VoiceOver". Siri will annoyingly stay up at this point and not let you get to the home screen.
  4. Tap the right arrow key on the keyboard until you get to "Listen Button - double tap to start Siri"
  5. Press the up and down arrow keys simultaneously to "press" the listen button.
  6. Say "Bye".
  7. Press Command + Spacebar (Mac keyboard) or Windows key + Spacebar (PC keyboard) to open Spotlight Search. (If it keeps flashing back to the screen you were on before, repeat Windows + Spacebar a few times and it should work.)
  8. Type Backup and then press the down arrow key (or right arrow key) until you get to the "Backup" Settings app result.
  9. Press Enter (or Return) on the keyboard to select that setting. (or if enter isn't working, try up and down arrow keys simultaneously)
  10. (Don't do this step if your iCloud backup is already on!) Press the right arrow key until you get to the "iCloud Backup off - double tap to toggle setting" choice. Press the up and down arrow keys simultaneously to turn on iCloud backup.
  11. (Be angry when the accessibility "quick nav" turns off on this dialog box. AAAh! Ok let's work around it...) Press and hold the home button to bring up Siri, and say "open the settings app."
  12. Now, magically, the quick nav is working properly on the dialog box to turn on iCloud backup. Press the right arrow key until you get to Ok. Press the up and down arrow keys to press Ok.
  13. Press the right arrow key until you get to "Back Up Now". Press the up and down arrow keys to press Back Up Now.

Get yourself your favorite beverage for putting up with that nonsense.

Reminder, for this method to work, here is what you need:

  • Siri enabled already.
  • A working home button.
  • USB keyboard adapter and a plain USB keyboard (Mac/PC doesn't matter. It just matters that the USB keyboard doesn't try to draw much power.)

If you need more iCloud space to back up your iPhone, you can upgrade your account from Mac or PC with the iCloud app. At least now you can unlock your iPhone if you need to get a two-factor authentication code!

If during all of this crazy, your iPhone times out, you may need to enter your passcode again, but now that VoiceOver is on, pressing Spacebar twice won't bring up the passcode prompt. Here's how to get your passcode entered via keyboard with VoiceOver on:

  1. Press spacebar once, to bring up the lock screen. Press the right arrow key until you get to "Press home to unlock button."
  2. Press the up and down arrow keys simultaneously to "click" that button.
  3. Enter your passcode via keyboard again.

Here's a list of my favorite iOS keyboard shortcuts I used while doing this:

  • Windows key + Spacebar/Command + Spacebar: Spotlight search
  • Windows key + h/Command + h: Go to Home Screen
  • Right arrow and left arrow keys: Navigation with VoiceOver on.
  • Up and down arrow keys simultaneously: Simulate tapping the selected item in VoiceOver.
  • If Siri is stuck on the screen, either hold Home or navigate to/activate the Listen button and say "Bye" to get the Siri.

The above still assumes your home button works and Siri is on. I'm working on more workarounds for a pure external keyboard solution.

I'm also working on finding a solution to press trust so you could back up via iTunes.


You may have noticed that there are links to Amazon on this blog post — we may earn a small commission for those links.

Our primary business is making our Decipher Tools software and solving iPhone problems, but occasionally while writing a tutorial, we find a solution that involves recommending buying an item, like a cable or case. We take external product recommendations very seriously, and we only link to products that we have actually tested ourselves.

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107 Comments



molly

molly November 11, 2018

how do i turn on voice over after my phone turned off and now requires me to put the passcode in before i can use my touch code... is there a way to turn on voice over after it was powered off and screen is broken?

Kelly HW

Kelly HW November 11, 2018

Hi Molly,

If you hold the home button (or lock button on an iPhone X/XS/XR), are you able to bring up Siri? If so, try saying "Turn on Voice Over"

Peyton

Peyton November 11, 2018

hi my phone is cracked it is allowing me to use the bottom portion of my phone but not the top and my password needs the top row but i powered my phone off and now it is requiring a password instead of the touch enable but it is not allowing me to do siri it says i need to put in a password what do i do?

Kelly HW

Kelly HW November 11, 2018

Hi Peyton,

What version of iOS does the phone have (if you know)? If it's 11.4 or later, even attaching a keyboard likely may not help :/ Do you know if you've plugged it into any computers in the recent past? (In which case they may not need the passcode to connect to iTunes and make a backup.)

Kiril Aviv

Kiril Aviv November 11, 2018

When I connect the original apple lightning to USB camera adapter to
iPhone X, I get the "USB ACCESSORY Unlock iPhone to use accessories"
message.
How can I use the keyboard to enter the password when the password is needed to use the keyboard?

Kelly HW

Kelly HW November 11, 2018

Hi Kiril,

Darn, yes this is a new "security" feature since iOS 11.4.1 and this post needs updating. https://support.apple.com/e... There is a setting to adjust to allow usb accessories without the passcode, but sadly it's not set by default. :( Is your phone responsive to taps/swipes anywhere on the screen?

Kiril Aviv

Kiril Aviv November 11, 2018

Hi Kelly,
Sadly, no part of the screen responds.
The screen looks intact and displays everything fine, but not responds.

Kelly HW

Kelly HW November 11, 2018

That could be a sign of the connector between the phone and the screen being loose/disconnected. Do you have access to an Apple Store to have them take a look at it?

Kiril Aviv

Kiril Aviv November 11, 2018

We don't have an Apple store, but we do have an authorized service center.
The problem is that any service, including Apple store, doesn't do data backup, and I don't want to lose everything.

Sarah Denie

Sarah Denie October 10, 2018

Hi Kelly,
Thank you for your post and so much information.
My problem is that my iPhone 5 screen is completely frozen. I've done the home/wake button reset various times but no luck. Because of the reset, it has also locked my SIM, so no internet connection...
So in order to back up in iTunes, or just import fotos in Photos, I need to first unlock the phone, then the SIM, and suppose then find a way to 'Trust'.

Should the keyboard connection be enough?
And do you think it's possible to connect a mouse??

I've also read somewhere that the freeze may be caused by full storage.
How do I delete anything if I can't even get in?! It's a catch 22... There should be an answer to this..surely??!

Thank you...

Kelly HW

Kelly HW October 10, 2018

Hi Sarah,

Did the physical screen have issues, or did it just start freezing up when you turn on the iPhone (which would seem more like a software problem.)?

Sarah Denie

Sarah Denie October 10, 2018

Hi Kelly, thanks for coming back to me.
No, the physical screen had no issues. I used the phone no problem in the morning, and in the afternoon it was suddenly completely frozen (it wasn't turned off in between, it just froze on the start screen).

Kelly HW

Kelly HW October 10, 2018

Hi Sarah,

Can you try holding the lock screen button until the phone shuts off, and then let go and wait a minute, and turn the phone on again? (It may take a moment of holding the lock button to get it to turn on.) If my memory serves right, this should be a slightly different reboot than the home and lock reset.

Sarah Denie

Sarah Denie October 10, 2018

Hi Kelly, thanks for your tips. I took my phone in yesterday, and fortunately it was a hardware problem!! So I still have all my data, they just repaired the screen-to-phone connection and voila! All working again.
Thanks again for your support.

Keith

Keith October 10, 2018

Kelly;
First, thanks for all of your efforts in helping so many people who are having these sorts of issues. VERY kind of you.

My cracked screen took me through a couple of timeouts, but I really thought I could get the right key touches in. Then, just after I found your tips above, I tried again.... but watched in dismay as the cracked screen caused high-speed, entirely random passcode touches... ... all the way to "iPad is Disabled: connect to iTunes"

Have you found any work-arounds once the iPad progresses to this "DISABLED" point?

Kelly HW

Kelly HW October 10, 2018

Hi Keith,

Oh no! That is a really bad cracked screen. As far as I know, once the passcode failures get you to the "connect to iTunes" screen, there's not much that can be done (iOS is going to force you to connect and wipe the iPad). But, if you're near an Apple Store, you could always take it in and hope they have a better answer. All of my research online says that there's no way to undo the disable though :(

Craig Snyder

Craig Snyder October 10, 2018

Thank you for posting this tip! I have a dead spot on my screen right above the 2 on the passcode screen, and of course I use 2 twice in my passcode... My finger was wet so Touch ID wouldn't recognize my fingerprint. I tried enough times that it required me to enter the passcode to reenable Touch ID. I was convinced that my phone was now completely useless because I couldn't enter the passcode, but your voiceover tip saved me!

Kelly HW

Kelly HW October 10, 2018

I'm so glad the tip helped Craig! A wet finger putting the iPhone out of commission would have been really terrible!

Tylar

Tylar October 10, 2018

I restarted my phone and I can't use Siri without entering my password, Any help??

Kelly HW

Kelly HW October 10, 2018

Hi Tylar,

Unfortunately, some of the latest iOS changes have made this more and more challenging. I'm trying to brainstorm new techniques to work around this, but so far I haven't come up with anything workable yet. You could definitely take the phone into a Genius Bar and see if they have any tools or suggestions to help get a backup made.

Terry Cho

Terry Cho August 8, 2018

hi, im wondering if this would work past the "unlock iphone to use accessories" or not. I restarted my phone and now when i try to connect my charger to the computer it wont let me charge.

Kelly HW

Kelly HW August 8, 2018

Hi Terry,

The voiceover trick may help to unlock the iPhone to connect a USB accessory, but the USB keyboard trick wouldn't help (since you can't be connected to both the USB accessory and the keyboard at the same time).

You're getting the unlock iPhone to use accessories just connecting with a USB cable directly to your computer? (If there's a USB hub connected to your computer that you're going through, try connecting to the computer directly.) Or is there another actual "accessory" usb connection involved?

Marnie White

Marnie White September 9, 2018

I'm getting the same problem. My husband's touch screen died. He did a hard restart (home button and lock button together) to try to get it to work, which it didn't. Now it won't let him use Siri, and it won't connect to the computer. When I plug in the keyboard (which works as expected on my phone) it says "Unlock phone to use accessories." Just trying to make a backup before sending it back for insurance.

Kelly HW

Kelly HW September 9, 2018

Hi Marnie,

Do you know what kind of keyboard it is? Is it a keyboard made for iOS devices, or a regular PC keyboard with a USB to lightning adapter?

danielle

danielle August 8, 2018

hi my home button is broken and so my phone is stuck on "hello" and i can't allow access on itunes so what now??

Kelly HW

Kelly HW August 8, 2018

Hi Danielle,

Since the iPhone is stuck on "Hello", that makes me assume that it is currently blank and not set up? (Since the hello screen is part of the setup screen.) Is that correct?

What is the end goal that you're wanting to accomplish with the blank iPhone right now?

NP

NP July 7, 2018

Hi there. I've attached the keyboard using the lightning adapter and I cannot get it to bring up the lock screen by pressing the spacebar twice. Nothing is happening. The voiceover is on. Help pls!! My screen is completely shattered.

Kelly HW

Kelly HW July 7, 2018

If you tap the right arrow button, does voiceover say anything? (Trying to get a sense of whether Siri is still "up" on the screen right now)

Most likely though, since voiceover is on, you need to follow the steps lower down in the article about that. Here's a paste of that part of the article:

If during all of this crazy, your iPhone times out, you may need to enter your passcode again, but now that VoiceOver is on, pressing Spacebar twice won't bring up the passcode prompt. Here's how to get your passcode entered via keyboard with VoiceOver on:
1. Press spacebar once, to bring up the lock screen. Press the right arrow key until you get to "Press home to unlock button."
2. Press the up and down arrow keys simultaneously to "click" that button.
3. Enter your passcode via keyboard again.

NP

NP July 7, 2018

Voiceover is on bc it keeps talking to me when I move the phone. I single and double tapped the spacebar and Ive tried pressing the right arrow button. Nothing happens. It doesn't say anything.

Mark Citkowicz

Mark Citkowicz August 8, 2018

if i were you i would go on youtube to see if anyone posted a video showing you how to do it

NP

NP July 7, 2018

When I use the keyboard on my new phone, it requires me to press a code into the keyboard to allow it to connect. With my phone with no screen, I can't do this. Is there a way around this? I thought w/ the adapter it would just connect. Thank you in advance for any help you can offer!

Kelly HW

Kelly HW July 7, 2018

There shouldn't need to be a code for a wired USB keyboard. Does the keyboard also have bluetooth connection?

NP

NP July 7, 2018

Yes it has bluetooth connection. Should it just connect automatically then if bluetooth is turned on on both the phone and the keyboard?

Kelly HW

Kelly HW July 7, 2018

Do you have access to a regular wired USB keyboard? Use the adapter to connect that wired keyboard via USB. (That bluetooth keyboard likely just uses the USB cable for charging, not for connecting.)

NP

NP July 7, 2018

That must be why it isn't working then. The charging light is on too so makes sense. I don't have access to one at the moment so if/when I do, I will update you. thank you so much!

Austin-Wyatt Petersen

Austin-Wyatt Petersen June 6, 2018

My sisters screen is completely black, it doesn't acknowledge any touch, not even the iphone 8 home button. So I cant use Siri. The phone has never been plugged into a computer for it to be trusted. I think i'm totally screwed.

Kelly HW

Kelly HW July 7, 2018

Oh no! Yes, we may not have a workaround for this scenario. I assume she didn't have any auto iCloud backup going? (In which case I'd just leave it plugged in to power for a bit to get a new backup to run overnight)

Did you try plugging it in to power for a bit (to make sure it has charge) and saying the audio cue "Hey Siri"? Just trying to think of last ditch efforts!

Lucie Wayland

Lucie Wayland June 6, 2018

Hey kelly, my phone is out of battery so it just restarts itself and then my touch screen isn't working with number 6 which is one of my passcode and we can't have access to siri when iphone restarts, how to enter my passcode then and fix this thing?

Kelsey Barn

Kelsey Barn July 7, 2018

I have the same Problem!! Did you ever figure this out?

Kelly HW

Kelly HW July 7, 2018

If just part of the screen isn't working, the USB adapter to hook up a usb keyboard would help you enter the passcode. Then you could use the touch screen parts that are working to set up a new passcode that works in the current screen state.

Meet Manekmoti

Meet Manekmoti May 5, 2018

What to do if my screen doesnt light up but still it is detected by my iTunes? And without putting the passcode, iTunes won't allow me to take ht back up. Any solution available for this?

Kelly HW

Kelly HW May 5, 2018

Does your Siri work?

I haven't been able to work out a way to trust via USB while also having a USB keyboard plugged into the iPhone yet. But, if you have Siri on and can use iCloud backup, the second set of steps may work to get iCloud backup made.

Nilesh Patil

Nilesh Patil May 5, 2018

Hello Kelly, So I have situation. I have iphone 7 whose sound, scree and touch input is not working. when connected to itunes says please Trust this computer but i can select any option. When connected to TVi see the screen but cant input anything. I need to take a back up this iphone 7. How can i make this possible?
I have tried connecting it to TV using HDMI to 8 Pin and then USB to 8 Pin. so now i can see the screen and should be able to enter input but looks like this USB wired keyboard is not doing any magic.

Nilesh Patil

Nilesh Patil May 5, 2018

FYI the USB Wired Keyboard is Logitech PC keyboard.

Nilesh Patil

Nilesh Patil May 5, 2018

FYI. iphone was never backed up so connecting it now needs to be trusted. also Siri wont respond to any thing.

Kelly HW

Kelly HW May 5, 2018

The wired keyboard works when you're only hooking it up via USB (I guess you can't tell because you can't see the screen, oh no!)

You could try plugging in just the keyboard, hitting space twice and then your passcode, then quickly plugging in to the screen to see that it worked. But, I still haven't worked out a way to get iCloud backup turned on without Siri, nor have I figured out a way to plug both into iTunes AND the usb keyboard :( I'm still working on it, but no luck yet.

Tatiana

Tatiana May 5, 2018

Hey thank you for this!! I have a non-functioning touchscreen, with a small crack in lcd from pressing too hard, but home, top and side buttons work. However, I tried the first step and nothing! Siri is not enabled because yesterday I tried a hard reset (per an apple tech) and when it restarts, phone is locked and you need to enter your passcode to enable siri-----! ughhhh. soooo I am wondering if there's away around entering your passcode to enable siri?? my keyboard is an old apple model.. works fine. have it plugged into an outlet via a usb/plug adapter. and then a lightening to usb from the keyboard the phone. space bar doesn't do anything. no keys seem to register at all in fact. thoughts?

Kelly HW

Kelly HW May 5, 2018

Is the keyboard a wireless Mac keyboard, or one that connects to the computer via USB? (I'm a little confused about the setup described as the keyboard both being plugged into the wall, and the phone :) so bear with me while I get a sense of your equipment.)

If it's a USB keyboard with extra USB ports on the sides, you want to take the cable coming out of the keyboard (for connecting to the computer) and put the lightning cable adapter on that cord, and plug to the iPhone. You shouldn't need the external power source for that kind of keyboard.

Tatiana Zaza

Tatiana Zaza May 5, 2018

it's wired. connects via usb.
ooooh wait so you meant a lightening to "Other end" of the usb adaptor meaning the end that a regular usb cable normally plugs into?! well that explains why it did't work for me. I was under the impression that your standard lightening to usb would work. ok thanks!

hhhhhhhhhhh748

hhhhhhhhhhh748 May 5, 2018

What if you restarted your phone and it wont let you use siri until you unlock it?

Kelly HW

Kelly HW May 5, 2018

If you can find/borrow a USB keyboard and lightning adapter, the keyboard should help you do the initial unlock. With the keyboard, siri and voiceover are needed to help deal with some selecting and pressing buttons that the keyboard doesn't seem to be able to do yet, but not for the initial unlock.

Lucie Wayland

Lucie Wayland June 6, 2018

hey Kelly, so we just have to plug our iphone with the USB keyboard and all of the requirements and the info to unlock the passcode will be shown automatically after plugging it?

Kelly HW

Kelly HW June 6, 2018

Hi Lucie,

No new info will be shown no. The steps above in the article will help try to make it possible to enter the passcode on the iPhone/iPad/iPod with a broken screen using another method, but nothing helpful is shown on the iPhone itself.

Debra S

Debra S April 4, 2018

Hi. All good info, thx. What if SIRI is requiring the Passcode? Traveling and can’t use lightening or computer options. Screen mutilated! Please help! Spoke w Verizon who said even Apple likely can’t help, for security reasons.

VDawg

VDawg April 4, 2018

Is there any reason why Siri wouldnt pop up when you hold the home button? It's not working for me. Using the same adapter and a generic keyboard. Pressing home on the lock screen has the same effect as the spacebar, just holding it does nothing.

Kelly HW

Kelly HW April 4, 2018

Hi VDawg,

If Siri wasn't enabled, or "Press Home for Siri" isn't/wasn't turned on, then the home button won't turn on siri. You can also try to see if saying "Hey Siri" works (if listen for hey siri was enabled)

Ni ea

Ni ea April 4, 2018

Hi Kelly, thanks for the tips. My phone's screen doesn't respond at all (completely crashed), I was able to activate Siri, Voice Over and bluetooth but impossible to make the backup on iTunes so far. I am also trying to connect my iphone to my ipad via Lightning to USB adaptor but impossible to unlock the iphone to accept the connection to iTunes. Any tips that could help me backup my data? Thanks a lot!

Kelly HW

Kelly HW April 4, 2018

Hi Ni,

I don't think the iPad will be able to do anything connected to the iPhone - do you have a keyboard to try instead?

I haven't been able to setup a situation yet where I can enter the passcode WHILE also connected to iTunes using the external keyboard yet unfortunately (since you need the usb connection for iTunes and also the usb connection for the keyboard). Do you have enough space to make an iCloud backup with those instructions in the article?

Jake Kellett

Jake Kellett May 5, 2018

what about using a lightning to 2 usb adapter?

Mikkel Tukluk

Mikkel Tukluk March 3, 2018

Holding home button does not activate Siri :(

Kelly HW

Kelly HW March 3, 2018

You could also try the "Hey Siri" vocal command, if you have it enabled!

Mikkel Tukluk

Mikkel Tukluk March 3, 2018

It's not enabled. I wish I had known these things before I disabled Siri (Why didn't Apple or my iPhone inform me of this functionality when I disabled Siri??)

Kristol Barnes Cummings

Kristol Barnes Cummings March 3, 2018

My son's iPhone screen is shattered and unresponsive. He has never connected it to a computer and he has never backed it up. He does not have Siri enabled. I can see that it says "iPhone is disabled connect to iTunes". When I connect it to iTunes it updates the software but that is all. I can't get it to backup or anything. Can anyone help?

Kelly HW

Kelly HW March 3, 2018

Hi Kristol,

Are you seeing a message like the first one on this page? https://support.apple.com/e...

From the message it sounds like it may be locked out from too many passcode attempts, but if you're able to tell whether or not the screen says "try again in X minutes", that would be helpful so we know if we still have an opportunity to get into the device at all, or if it's totally locked out.

Torri Anne

Torri Anne March 3, 2018

I'm so used to putting in my password, I am able to input it on a black screen! Cool right! yeah but now i can't locate the "trust" vs "don't trust" to allow access to my itunes..... I guess I'm just gonna lose it all.

Kelly HW

Kelly HW March 3, 2018

Hi Torri,

If you can tap the blank screen, that's awesome! Would it help if I put up a screenshot of the trust dialog so you know where to tap?

Kelly HW

Kelly HW March 3, 2018

After you click "Continue" in iTunes, the first screen on the iPhone will have the Trust/Don't Trust dialog. After tapping Trust, in iOS 11 now the iPhone will prompt for the passcode one more time. https://uploads.disquscdn.c... https://uploads.disquscdn.c...

Torri Anne

Torri Anne March 3, 2018

thank you so much! this wouldve helped by i think ive disabled it

Alex Farley

Alex Farley March 3, 2018

Hey!

I tried following those steps to try to unlock my iPhone. The screen is completely broken: no touch and no image - A car ran over it, but everything else works. The home button works. Even though the home button works, it's asking me to enter my passcode.

I have a Insignia (Windows) usb keyboard plugged in the iPhone through a lightning-usb adapter. I can navigate on the lock screen using the keyboard and the forward-backward arrows. I can go on the "passcode field" and then on the numbers on the keypad and voiceover describes it all. But, i can't get the passcode in because Enter (Return) doesn't work to simulate tapping the numbers nor does up-down arrows simultaneously.

Would there be another key on the keyboard which lets me simulate the tapping or the "elect" action?

Kelly HW

Kelly HW March 3, 2018

Hi Alex!

Once you're on the passcode screen, try typing your passcode using the number keys on the keyboard. On the passcode screen, I was able to enter the passcode using the number keys rather than trying to simulate taps with the arrow keys. Let me know if it works!

Alex Farley

Alex Farley March 3, 2018

I was able to unlock the iPhone finally yesterday.

But just in case this could help, here is what I had to do (it's a bit different than the instructions in this post):

1. I followed every step above until i could navigate on the lock screen of the iPhone
2. Just entering my passcode using the numbers on the keyboard didn't work
3. I had to navigate using left-right arrow keys on the keyboard in order to choose every number of my passcode in order
4. When I was on a number of my passcode, i hit simultaneously up-down arrow keys (I had NO audible confirmation like a beep or anything to let me know the number had been entered or not), then I moved to the next number of my passcode and did the same until I entered them all in order
5. I used the left arrow key to move back to the passcode field, but before I got to the passcode field, just after "number 1" (moving left from 3-2-1), then the voiceover cursor stopped on an "OK" button.
6. I hit simultaneously up-down arrow keys to choose that OK button and then the screen unlocked and I had access to the main iPhone screen with all my apps and folders (which I couldn't see, but the voiceover described it all)
7. I was able to plug the iPhone in my computer and since it was now unlocked, I was able to use iTunes to back up the iPhone on my computer and I was able to retrieve all of images and videos using Image Capture (I have a MAC).

Now, it's going in repair...

Thanks for the help!!

Alex.

Kelly HW

Kelly HW March 3, 2018

Awesome! I'm glad you got it unlocked and connected! I will integrate your instructions into the post.

I'm curious if there was some sort of dialog over the passcode screen, and that's why the number keys weren't working. (The OK button being an odd addition.) Was your iPhone off to start? I'll see if I can replicate the situation so we know what was there, lol :)

Alex Farley

Alex Farley March 3, 2018

Well, all this was done "in the dark" with no possibility to see the screen. My iPhone was not "off" per say. It fell on the street last week and I didn't notice, and it spend the night in the cold. The next morning I couldn't find it, so I used "Find my iPhone" and I found it on the street. A car a run over it, but the phone was still working and sending/receiving signal, because it connected automatically to the bluetooth in the car and I was able to play music.

The only I can thing of is that the iPhone requested that I enter my passcode as if the touch ID had been tried and failed too many times. If you try to unlock using wrong touch ID too many times, then the phone will request passcode unlock and when when my phone is in that mode, it asks me to enter my passcode and then I have to tap the "OK" icon in order to unlock. It was like that before my phone broke, but I had forgotten about it.

If the phone is not in "too many bad touch ID attempts mode", then I think you can just enter the passcode to unlock and there will not be any "OK" to tap. But, there seems to be this extra "OK" to tap when you've tried too many times to enter without the wrong touch ID or even if the phone shutdown and was restarted.

navneet

navneet February 2, 2018

how to unlock enter passcode touch ID ?
how to screen unlock ?
my touch screen hard key active (square box)

Sheree Friend Fadil

Sheree Friend Fadil December 12, 2017

Hi Kelly, If the screen isnt usuable at all is there any other way?

Michaela MacDonald

Michaela MacDonald November 11, 2017

So I can't use my screen at all because it's black, but I know it's on because Siri will respond to me. Is there anyway I can unlock it from my computer in order? I just need to back up pictures and I'm not connected to itunes.

Kelly HW

Kelly HW November 11, 2017

Hi Michaela, I assume the screen doesn't respond to touches either? (If it does, the trick in this article should work) Otherwise you may want to look into the USB keyboard trick posted by Josh on this page too. I haven't tested it yet though!

jess ng

jess ng November 11, 2017

water damaged phone wont let me click the bottom text for my password. any tips?

Josh Hill Nuñez

Josh Hill Nuñez October 10, 2017

Buy a USB lightning Connecter and hook up an external USB keyboard. This will allow you to hit the Space bar as the home button (in case it doesn't work) and type in the passcode using the keyboard as well.... Magic... will save a ton of headache at-least get you in the phone to do a backup

Jun

Jun April 4, 2018

Hi, after type in the passcode using wired keyboard, what did you do to the backup? my phone has problem with screen and home button...

xrzx

xrzx October 10, 2017

I have siri disabled from the lock screen...any hope that I can unlock the device from my mac? Didn't you use to be able to do that?

Nick

Nick October 10, 2017

how about my phone got turn off and turned back on, so it won't let me use Siri, and the whole screen is shatterer, black with colored lines everywhere, and the only thing i can do to get anything off of it is to somehow enter the passcode .-.

Qui

Qui September 9, 2017

my screen doesnt work at all and im trying to access it. my fingerprint wont unlock it because the phone cut off. does anyone know how i can use my phone from the computer instead? im really having trouble with this

Kelly HW

Kelly HW September 9, 2017

If you've connected the iPhone to iTunes before, it shouldn't require you to enter the passcode to make a new backup. When you plug in to the computer, does iTunes ask you to "Trust" the computer?

Keke

Keke February 2, 2018

I'm having this problem. What can I do?

Gaby Young

Gaby Young August 8, 2017

My screen is slightly broken, but thoroughly bruised and unresponsive. Also, there is a slight sensitive part of the screen that almost never responds, however, my phone died while on charge - as I have had a faulty battery problem before this - therefore, I cannot use touch iD or Siri to enter VoiceOver mode. Do you have any idea of what to do now?

I am getting a new phone soon on my insurance due to the battery being faulty, however, this means I will have to give my current broken phone in and I cannot back up any of my personal data or photos. This is my problem.

Kelly HW

Kelly HW August 8, 2017

Hi Gaby,

Does the iPhone boot at all, or is it dead?

Gaby Young

Gaby Young September 9, 2017

Hi Kelly,

Yes, my iPhone does still boot up, however this is only sometimes due to my previous faulty battery. Once it is on it boots straight into an assisted recovery mode that I am unable to exit out of. If I can get it out of the forced recovery mode, could I try to back it up normally? Also - the forced recovery mode does not allow me to backup my iPhone. Is there another solution?

Kelly HW

Kelly HW September 9, 2017

Is this what you're seeing? https://support.apple.com/e...

Gaby Young

Gaby Young September 9, 2017

Yup. It's honestly driving me crazy. I have gone to the website on my laptop and I am still not finding any results!

Kelly HW

Kelly HW September 9, 2017

Are you given the choice to press "Update" in iTunes when you plug in the iPhone?

Gaby Young

Gaby Young September 9, 2017

Yes, but everytime it finishes updating, it says that it is unable to update my iPhone and then it brings me back to the beginning menu of updating or restoring my iPhone - which I clearly do not want to do, obviously.

Kelly HW

Kelly HW September 9, 2017

Understood. Sadly there are not more ideas I can give if that's the case. If you're close to an Apple Store, you can take the iPhone in there to see if they have any suggestions beyond restoring the iPhone and losing the photos. I hope so!

Gaby Young

Gaby Young September 9, 2017

Oh well, nevermind. Thank you for all of your advice anyway!

Mona

Mona September 9, 2017

I have the same problem. my left side of the screen is black and broken because i dropped it so I can enter my whole letter pass code. my phone turned off because it didn't have battery so I can't use my thumb finger print :/ I just just want to backup or keep my pictures.

Kelly HW

Kelly HW September 9, 2017

Hi Mona,

Are you able to plug in your iPhone to recharge it?

Also, are you able to turn on voice over to try that to enter your passcode?

Sean Monk

Sean Monk July 7, 2017

It says siri needs passcode as phone has only just turned out. Screen is water damaged and only the bottom half of the screen works. Any suggestions?

David Wladimir

David Wladimir September 9, 2017

Same problem!

Margriet

Margriet June 6, 2017

My home button is also broken. What now?

Kelly HW

Kelly HW June 6, 2017

Hi Margriet,

If you know you had 'Allow "Hey Siri"' turned on, you could try activating Siri that way instead of using the home button. If not, then unfortunately this trick won't work for you then. You could take it into the Apple Store and see if they have any tricks or ideas.

gemma

gemma June 6, 2017

I only have the top half of my screen working, while my password requires the bottom row, and then the top. I manage to et the speech recognition to the bottom, but then unable to get it back up - any tricks or suggestions?

gemma

gemma June 6, 2017

I've managed to do it, thank you so much!

Decipher Tools Software

Decipher Tools Software June 6, 2017

Glad that you were able to get it going, Gemma! ;-)

Michelle Gold

Michelle Gold August 8, 2017

What did you do? Im having hte same issue. I can type first two numbers by double tapping but not last two.

Kelly HW

Kelly HW August 8, 2017

Are you able to use the portion of the screen that responds to touches to "swipe" the voiceover cursor to the other two numbers? With the voiceover cursor, any part of the screen will let you swipe to move the cursor and double-tap to "press" the button. Maybe I'm not understanding your specific issue correctly - if not, definitely let us know with some more details!

Tyler Denwo

Tyler Denwo June 6, 2017

YEAH, but what if you're not connected to the internet and siri isnt f***ing available?

Kelly HW

Kelly HW June 6, 2017

Then this trick won't work for you unfortunately. Maybe go to the Apple Store and see if they have any ideas. Or if the iPhone has any wifi networks remembered on it, take it to the location of that wifi network to try it.