Cannot Restore a Backup to an iPhone - How to Fix The Backup

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Kelly Heffner Wilkerson

Categories: iTunes, iPhone, Corrupt iPhone Backup | View Comments

If you're getting an error making it so you cannot restore a backup to your iPhone, there are a few possible causes:

  • There are some communication errors in the iTunes to iPhone connection.

  • The restore process stopped unexpectedly, and iTunes doesn't know what to do.

  • The backup itself is broken, and we need to fix it as best as possible.

We're going to run through the possible solutions to restore an iPhone backup that you cannot currently restore to your iPhone:

This is applicable for all devices: iPhone, iPad, or iPod Touch.

  • Make sure that the iPhone is plugged directly into the computer, with no USB hubs or extension cables in-between. Hubs and faulty cables can mess up the communication if they're old or faulty. This is also a good time to switch out your iPhone USB cable if you have a spare in case the USB cable is old and faulty.

  • Reboot the computer you're doing the restore with. This will fix any potential USB system problems.

  • Reboot the iPhone you're restoring, by holding the top/side (lock) button until a "slide to power off" slider appears. Slide to power off, wait a few moments, and then press the same top/side button to power back on.

  • The previous solutions work sometimes, but usually if you cannot restore a backup to an iPhone (iPad or iPod Touch), there is an actual error in the backup you're trying to restore. If iTunes is giving you an error that the backup is corrupt or incompatible, 99% of the time, the backup has a bug in it. This is where we come in.

Download our free trial of Decipher Backup Repair to diagnose the errors in the backup. After diagnosing the errors, register Decipher Backup Repair to fix the errors so you can restore the backup in iTunes.

We're really proud of our Decipher Backup Repair program, and we've had many good experiences fixing backups and getting people's precious data back. You can check out our customer reviews for Decipher Backup Repair here.

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  • Eugeniu Sofroni

    Eugeniu Sofroni January 1, 2017

    I downgraded from 10.2.1 to 10.2 and the backup I made before the downgrade seems to be incompatible with the older iOS and I am getting the error of corrupt backup ... can this tool fix this issue ?

  • Tahir Logat May 5, 2015

    Thank you sooooooo much!!!! got my pics back woohooo! tried so many things and finally this worked.

    • Chantell July 7, 2015

      did you have to pay for a license code?