Decipher Tools Blog Page 15

How to Tell if Your iPhone Battery Needs Replacing

Kelly Heffner Wilkerson
February 2, 2015 at 10:30 AM
Categories: iPhone | View Comments

We might be able to help you diagnose your iPhone battery! I've been seeing a lot of tweets and forum posts lately about people wondering if there is a way [... Read more about How to Tell if Your iPhone Battery Needs Replacing]

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Decipher Backup Repair 8.4.0 and Decipher TextMessage 8.3.0 Updates

Kelly Heffner Wilkerson
January 28, 2015 at 4:45 PM
Categories: iPhone, Updates | View Comments

Today we released updates to Decipher TextMessage and Decipher Backup Repair. Here's the rundown of what's new: What's new in Decipher Backup Repair 8.4.0 Improved repairs for partial or damaged [... Read more about Decipher Backup Repair 8.4.0 and Decipher TextMessage 8.3.0 Updates]

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Call For Beta Testers for Decipher WhatsApp - Save and Recover Deleted WhatsApp Messages

Kelly Heffner Wilkerson
January 14, 2015 at 5:25 PM
Categories: Data Recovery, WhatsApp | View Comments

Update: Decipher WhatsApp is out of beta! Please click here to go to the official Decipher WhatsApp page. We've taken our deleted data experience and made Decipher WhatsApp, to save [... Read more about Call For Beta Testers for Decipher WhatsApp - Save and Recover Deleted WhatsApp Messages]

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Syncing Gone Awry. Pile of "Other" Space on iPhone

Kelly Heffner Wilkerson
January 9, 2015 at 5:15 PM
Categories: iPhone, iTunes | View Comments

In my continuing exploration of rampant iPhone, iPad, and iPod Touch "Other" disk space, today we're looking at an issue where a failed sync dumps music, photos, or other synced [... Read more about Syncing Gone Awry. Pile of "Other" Space on iPhone]

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What's Eating Your iPhone Storage Space?

Kelly Heffner Wilkerson
January 6, 2015 at 3:45 PM
Categories: iPhone, iTunes | View Comments

The big news this week is a class-action lawsuit against Apple for misrepresenting the storage capacity for 8GB and 16GB iPhones, iPads, and iPod Touches. As someone who has written [... Read more about What's Eating Your iPhone Storage Space?]

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Save Voicemails Forever to Computer iPhone - iOS8

Kelly Heffner Wilkerson
December 17, 2014 at 11:55 AM
Categories: Data Recovery | View Comments

Lately we've received quite a few emails from iPhone users who are interested in saving / exporting their voicemails to computer for safekeeping. Here are some basic tips for taking [... Read more about Save Voicemails Forever to Computer iPhone - iOS8]

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Common iMessage Problems and Solutions

Kelly Heffner Wilkerson
December 15, 2014 at 4:50 PM
Categories: iPhone | View Comments

I see a lot of tweets and forum posts about iMessage issues, so I thought I would make a post with some of the common issues I see, along with [... Read more about Common iMessage Problems and Solutions]

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How to Restore Your Data if You Need to Factory Reset to Fix iOS Software Problems

Kelly Heffner Wilkerson
November 25, 2014 at 11:30 AM
Categories: iPhone, iTunes | View Comments

I have some beta versions of a new tool for us, and I am having a heck of a time describing it. Here is the rundown: Sometimes software problems cause [... Read more about How to Restore Your Data if You Need to Factory Reset to Fix iOS Software Problems]

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Why I Backup in iTunes and Backup to iCloud

Kelly Heffner Wilkerson
November 17, 2014 at 2:30 PM
Categories: iPhone, iTunes | View Comments

I backup and restore my iPhone a lot. Like, ten-times-a-day a lot. Our software pulls information from iPhone backups and fixes corrupt backups, so I'm frequently experimenting to reproduce broken [... Read more about Why I Backup in iTunes and Backup to iCloud]

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Texts Not Going Through to Friends No Longer on iPhone

Kelly Heffner Wilkerson
November 11, 2014 at 1:30 PM
Categories: iPhone | View Comments

Some big news for Apple this week was their unveiling of a site for removing a phone number from the iMessage system. This fixes a rare-but-serious problem in which an [... Read more about Texts Not Going Through to Friends No Longer on iPhone]

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iTunes Not Showing any iPhones After 10.0.1.26 Update

Kelly Heffner Wilkerson
October 22, 2014 at 10:00 AM
Categories: iPhone | View Comments

For the past two mornings, I've woken up to find that none of my iPhones, iPads, or iPod Touches will appear in iTunes on my Mavericks iMac anymore. Restarting will [... Read more about iTunes Not Showing any iPhones After 10.0.1.26 Update]

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How to Fix your iPhone's Broken Ringer

Kelly Heffner Wilkerson
October 21, 2014 at 5:00 PM
Categories: iPhone | View Comments

If your iPhone sound is working for videos and games, but not when you get phone calls or text messages, here are a few solutions to try to fix your [... Read more about How to Fix your iPhone's Broken Ringer]

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Decipher TextMessage for WhatsApp? What Do You Think?

Kelly Heffner Wilkerson
October 14, 2014 at 4:45 PM
Categories: Data Recovery | View Comments

We're thinking of taking our Decipher TextMessage program and making a version that works for WhatsApp messages. This program would enable you to save your WhatsApp text messages from your [... Read more about Decipher TextMessage for WhatsApp? What Do You Think?]

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iPhone Turning On and Off and Rebooting During Startup — We Can Help!

Kelly Heffner Wilkerson
October 8, 2014 at 5:25 PM
Categories: iPhone | View Comments

I've come across a handful of customers that had the following scenario: iPhone1 is stuck in a cycle of rebooting during startup. iPhone works perfectly fine if restored to factory [... Read more about iPhone Turning On and Off and Rebooting During Startup — We Can Help!]

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iTunes Could Not Restore the iPhone Because the Backup was Corrupt — What Now?

Kelly Heffner Wilkerson
October 7, 2014 at 10:00 AM
Categories: iPhone | View Comments

Many different issues can trigger the error message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the device that is being restored," but [... Read more about iTunes Could Not Restore the iPhone Because the Backup was Corrupt — What Now?]

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How To Setup AppBundler to Point The Java Working Directory to Your App Resources

Kelly Heffner Wilkerson
October 6, 2014 at 3:40 PM
Categories: Development | View Comments

Today we're switching all of our build process over to Ant and bundling our OSX Java programs with AppBundler so we can properly package a JRE with our software. I [... Read more about How To Setup AppBundler to Point The Java Working Directory to Your App Resources]

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iOS Developers: Beware of Long File Paths

Kelly Heffner Wilkerson
October 1, 2014 at 3:20 PM
Categories: Development | View Comments

I try to keep my blogging targeted to customers and the general public, but today I have a very interesting finding to share with iOS developers. (If you stumbled onto [... Read more about iOS Developers: Beware of Long File Paths]

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Stop Asking "Are you getting my texts?" With Read Receipts

Kelly Heffner Wilkerson
September 27, 2014 at 2:15 PM
Categories: iPhone | View Comments

I was sitting in a restaurant this past week, when I overheard a mom talking to her teenage son about him not responding to her texts. She asked "Are you [... Read more about Stop Asking "Are you getting my texts?" With Read Receipts]

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Do You Have an iOS Battery Drain Problem?

Kelly Heffner Wilkerson
September 23, 2014 at 3:45 PM
Categories: iPhone | View Comments

I'm brainstorming an at-home iPhone diagnostic tool this week, mostly to find possible (fix-able) causes for abnormal battery drain. While doing some preliminary research, I read the best iPhone battery [... Read more about Do You Have an iOS Battery Drain Problem?]

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Should you Upgrade to iOS 8's iCloud Drive? What Does it Break?

Kelly Heffner Wilkerson
September 16, 2014 at 3:45 PM
Categories: iPhone | View Comments

One of the exciting features of iOS 8 is iCloud Drive, a new iCloud document storage system. But, there is a big gotcha if you use iCloud document storage on [... Read more about Should you Upgrade to iOS 8's iCloud Drive? What Does it Break?]

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