Decipher Tools Software Refund Policy / Free Trial Information

Does the free trial of any Decipher Tools program require a payment?

No! The free trial of any Decipher Tools software program is free. No payment is required to run the free trials of our software. If you like the feel of the free trial and want to access or save all your data, you can choose to purchase the paid version of the software and you'll be sent a license code to register your app.

Is there a 30-day free trial of any Decipher Tools software programs?

No! There is no 30-day free trial of any of our programs. The trial versions of every Decipher Tools program are free, require no payments, and never expire.

Is your software a subscription?

No. There are no subscriptions or recurring charges with any of our programs.

What is your 30-day money back guarantee or refund policy?

Our 30-day money back guarantee policy is if you purchase and activate any Decipher Tools program with your license code and have any issues, it's required that we first troubleshoot whatever issue you are experiencing. If we can’t fix the issue after troubleshooting, then we'll refund you. Please contact us within the 30-day time period and communicate to us what the specific issue is you are encountering and we'll reply and assist.

Who should I contact if I want to request a refund?

You can contact us directly via our support page and we'll be happy to reply and assist. Simply communicate to us what the specific issue is by filling our our support form and we will email you back. We respond to everyone during our normal business hours. If it's after business hours our time then we'll write you back the next morning!

I no longer have a use for the software, will you refund me?

If you successfully activated any Decipher Tools program and now no longer have a need for the software, we are unable to refund you. The free trial of all our programs will give you a good feel for whether the software is right for your needs before you decide to purchase the paid version of the software.

I was already refunded once in the past. Will you refund me a second time if I purchase again?

Our refund policy is one per customer. If you have already been refunded once in the past for any of our programs, we are unable to process a second refund.

I was charged twice for the software!

If you accidentally bought our software twice, simply contact us via our support page and we'll be happy to refund you for any extra purchase!

I don’t recognize this charge on my credit card and I did not purchase your program! Can you help?

We’ll be happy to help and we take this very seriously! Contact us via our support page and we’ll write you back. We can also process a refund for you ASAP if the purchase was not authorized!

I'm nervous about buying the software. How do I know you are a real company?

We understand your concern about purchasing software online. We're a real software company based in the USA (San Francisco and Phoenix) and we're working hard to make helpful programs that we actually support! You can read testimonials from real customers here. Also, if you email us we'll be happy to reply back and answer any questions you have!

Thanks for reading all this and inquiring about our Decipher Tools software programs. We really appreciate it!