I just paid for the software but have not received my license code!

After successfully purchasing any Decipher Tools product, your license code will immediately be sent to you via the email address you provided during checkout.

1. If the email containing your license code does not appear in your inbox, please check your junk mail folder!

2. License codes are sent immediately after the purchase completes, however we find that sometimes a customer's email server might take a few minutes to deliver the email. Don't panic! Give it five or ten minutes and if you still haven't received your license code, just drop us a support email and we'll write you back with help and your license code.

3. If you paid for any Decipher Tools program via a PayPal eCheck,please note that PayPal often places a temporary hold "eCheck" payments for verification purposes due to their policy. Here is a link regarding e-check payments from PayPal's support pages. However, if you paid via PayPal with a verified account then your PayPal purchase will be processed immediately.

Again, if you haven't received your license code and you've checked your junk mail and it's also not there, please drop us a support email and we'll write you back to assist!